I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

We needed a mattress available for pickup today for my son's move in. I called and spoke with…read moreCarlicia who provided their in stock inventory and was super helpful. We went into the store, she remembered me from the call and proceeded to show us what was available. She's so professional and personable that now I want to go back and buy another one! Go to Bethesda and ask for Carlicia! She'll take good care of you!

I walked into the store hot, tired and frustrated, after a long day of closing on a house and…read moremoving to DC from FL. I was hoping to find a mattress to sleep on that night, but did one quick loop, saw the prices and expected to walk out again. Carlicia really saved the day for me. She asked lots of questions, searching inventory online, and helped find 3 mattresses that were in stock, in my budget and the type / comfort level I was looking for. I was even able to put one bed-in-a-box into my car that night so I had something to sleep on. the other 2 mattresses were delivered the next day. Carlicia was very knowledgeable and helpful, a true gem. Sometimes it's worth going into a store instead of buying online. In this case, it definitely was.

My visit was amazing, I've been looking for a new mattress for months however my visits to Various…read moremattress store have not been pleasant. I went in only looking to get a new box frame for my childs room, I left with purchasing the box spring and a new sleeping situation for me, huge upgrade lol I got it all! Edgar was the key to my purchase, he was very patient, attentive and honest all things that I appreciate with a sale associate. The process was painless and easy breezy. If you're looking for a new mattress, I highly suggest you go here and ask for Edgar.

My husband and I were completely blown away with the customer service at this Rockville…read more Specifically, our Sleep Expert, Edgar, was extremely knowledgeable and friendly during our visit. He listened to what we were looking for, provided us the right options he thought we would like, and helped guide us in choosing our new mattress. Thanks, Edgar!

OMG!!!! ALWAYS EXCELLENT SEVICE very knowledgeable about all the prodduct and other stores treated…read moremy sister and I just like FAMILY . I will always recommend Mattress Warehouse TENLYTOWN. Mr. Clarence and Fatima really ROCK. I still sleep like the queen I'm but most of all I really appreciate the bothof the being really patient and keeping everything simple Absolutely No Pressure. You will be PLEASED. GOD BLESS YOU BOTH . THANK YOU. SISTERS TRSCI AND TANYA

I am sorry to say that I do not recommend this company. Unless you are willing to take out a loan…read moreor buy their most high end product which they push, the more budget friendly mattresses are poor quality and the customer service is deplorable. My first mattress was defective and the exchange mattress was deplorable. Customer service refused to return my calls.

We went in today and spoke to Siam in the Bethesda store and he was absolutely brilliant. We…read moreexplained our situation and gave him our budget, explained our preferences and he couldn't have been any more helpful. He guided us through a number of options taking into account the information he had been given and we walked out having bought a mattress that suited both myself an my husbands needs. He was friendly, professional and helpful, the whole exchange was an absolute delight. We look forward to receiving the mattress next week. Thanks very much

GREAT experience! We went to three different mattress stores before coming to Mattress Warehouse…read more While this isn't as fancy as the mattress stores in the mall, it is so much better because of the staff and selection at this location. Said and Jeff were terrific at asking questions about our needs to help us choose the best mattress for us. They also helped us take advantage of the great Labor Day promotions. They were friendly, knowledgeable and there was no pressure to purchase. Definitely recommend.

After waking up with a killer back-aches every morning for the past few months, we decided it was…read moretime for a new mattress. The old one was about 8 years old, the age when they say it's about had it, anyway. Buying a mattress is a bit like buying a new car- you only do it every few years, and a lot changes in the interim, so I had checked out the ratings with Consumer's Reports. Problem is, there are so many new brands and types of mattresses on the market, it's difficult to do apples to apples comparisons. We decided to go to the closest place, Mattress Warehouse, in Tenleytown. We were met by Fatima, who was very friendly and helpful, having us first use their evaluator device, which is supposed to ascertain the optimal fit for you. Fatima showed us numerous mattresses, based on our needs. She was nice enough to provide us with sanitary coverings to lie on, as these mattresses have been used a lot and tend to get a bit grungy. Fatima also introduced us to Mr. Clarence, the manager, who was also friendly and helpful, while not being pushy and trying to force us to decide right away. We looked at several models and price points, some of which, while nice, were quite a bit above our budget. Note: let them know what your budget is, and they won't waste your (and their) time showing things above it. Our issue: I am always cold and side sleep, husband is hot and sleeps on his stomach. So we wanted to stay away from memory foam, and unfortunately, some of the others we were curious about have separate sales outlets and run into the thousands of dollars- too, too much. After a lot of try outs and head scratching, we took a break for lunch to mull over our options and make a decision. We did stop by the other big chain, (Mattress Firm) and their selection wasn't impressive. We came back to the store and Fatima wrote up our sale, and Mr. Clarence offered us a free cooling pillow, to go with the one purchased for my "hot headed" hubs. All in all, we had a positive experience in the store, and our new mattress arrived this morning, delivered by two guys who were in and out in 60 seconds, taking the old mattress with them. Note: Show the delivery guys a little love with a tip- lugging mattresses around all day is hard work. It remains yet to be seen if we made the right choice. I'll post an update after we've had a week or two to try the new mattress out.

Amazing customer service, professional and attentive demeanor. I wish I remembered his name (I…read morethink he may have been the owner?) but he was an utter delight. He is an amazing representative for Mattress Warehouse and the company is lucky to have him!

As much as I wanted to love my mattress, I have to say I'm disappointed with the one I selected…read more Being indecisive and reluctant to commit to a mattress for the next decade, I chose the one that you could swap out the top layer for different firmness levels. On one half of the bed I got medium and soft, and on the other half, I got soft and soft. I prefer soft beds but even the soft/soft layered side is a little too firm for my taste. I never did get used to it and I've had it for nearly a year at this point. The part that makes me regret choosing this particular mattress is that it's impossible to get the layers to sit just right. They need to be snug and it's hard to get them not to slope. It's like a two layer cake where the layers never quite line up just right. I love that the materials are eco friendly and honestly I would consider a different mattress from the same store, just not one with layers that shift so easily. I think I paid around $4,000 for this mattress, but they sell a traditional spring mattress for half that price and I wish I had gone with that one instead (and then maybe bought a topper for softness).

These are very medicore mattresses especially for the price. They children's mattresses seem fine…read morebut the adult mattresses deform over time. Also taking off one star for terrible customer service.

Manager Sain Rasheed was courteous and respected my needs and budget. The big surprise was the…read moredelivery, accurate and right on time, at the beginning of the projected timeframe. I received both auto-calls and a personal call from the driver prior to arrival. Good show!

Just ask for Ed! He is incredible. My boyfriend and I just bought our first mattress which we were…read morevery nervous about. Ed was so patient with us. He answered all of our questions. He also hooked us up with a great deal! Definitely would recommend!

Who are we kidding, buying a mattress is never fun. However, I had a great time shopping here…read moremainly because of the associate who was there at the time Peniel. She gave me a great deal (which was $100+ less than the place across the street) and was personable to my mother and I.

Gregory rules! Really great to come across a genuine expert and someone who provides excellent…read morecustomer service. Helped me find the exact mattress I wanted well within my stated budget. Be sure to ask for Gregory personally!