I had been waking up with debilitating back & hip pain for months, waking up unable to walk for…read moreabout 30 minutes. The only way to avoid waking up this way was to sleep with a pillow under my lower back & hips. My Hybrid mattress was at least 8 years and despite it "feeling" nice, it clearly was not giving me the support I needed. I had planned on going to chain retail stores like I had always done but discovered there was a local mattress store called The Mattress Connection very close to my house. After reading the phenomenal reviews online, I decided to check it out. I met Edrees on Sunday and explained the pain I was experiencing, and the condition of my Hybrid mattress and I told him that I needed a firmer mattress but with some softness due to my arthritis. The store had newer versions of my current mattress - firm and soft. Edrees explained that you need to take time and relax when trying mattresses to truly see how your body feels/reacts when lying on it. His approach is like that of eye doctors - option 1 or 2. What I loved most about Edrees is that he's not a salesman; He's an educator on how to get better sleep! He is extremely attentive, telling you not to think and instead feel how your body reacts to each mattress. While pulling information about how you feel, he explains things such as how a firm bed does not automatically mean that you'll have proper alignment. This allows you to better understand what your body tells you when you lie down. He will ask if you have a budget, but I can't encourage you enough not to let your budget guide you. Let your body decide what bed works best. He explained that when we find the right bed, if it wasn't in my budget, we could find something similar that was in my price range. I tried nearly every bed in the store, from the cheapest to the most expensive and my body decided that both were not the mattress for me. Most people think that a more expensive mattress means that it's better - it's not true! I tried a $6,000 mattress and I immediately knew that it wasn't for me based on the feel. During the process, I explained to Edrees that I was also going to check out SleepNumber as my rheumatologist suggested I try it because I could adjust the softness/firmness as needed for my arthritis. He encouraged me to go and try it! He said that while he stands 100% behind all of his mattresses and his mattress selection process, he wants me to also feel 100% confident in my decision. This is the type of service I value! Someone that isn't trying to just make a sale but instead takes time with you and is visibly invested in finding what's best for you. I went to SleepNumber on Wednesday, tried all the mattresses with the same approach (bed 1 or bed 2) and chose one. After I sat with the sales rep while he wrote up an estimate, I decided to spend 10 more minutes on the bed chose. It was then that I realized that it was not the bed for me. So, I went back and tried the other bed that I thought could work. I was so happy that I tried them again because I would have wasted nearly $5,000 on a mattress that would have caused me pain. I immediately drove back to Mattress Connection and I asked Edrees if I could lie back down on the bed I chose on Sunday. He encouraged me to do so - and I realized that it might be too soft. I asked if I could try one that was a bit firmer. He encouraged me to take the time that I need and pointed me to a bed that I had tried on Sunday. After spending 10 minutes lying on it, I asked if there was a bed sort of between to two. He pointed me to another bed that I had previously tried. I spent the next bit of time spending about 10 minutes on each bed eliminating them one by one. I ended up purchasing the third bed because the mattress was supportive for proper alignment but had some pillowtop to avoid pain on my joints. After trusting Edrees and his process of elimination, I bought the best mattress for my body and to my surprise ended up spending less money than I had budgeted! If you are in the market for a new mattress, I highly recommend Edrees and The Mattress Connection - you won't regret it!

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

Hands down the best customer service experience I've encountered in a while. Carlicia and Bruce…read morewere the definition of a consultant/sales dream team. They engaged me as person and not a transaction. They asked me about what my issues were and why I am in the mattress to which I described my current issues. They then helped me work through the different options and how each option can accommodate my current sleeping challenges. Furthermore, they never stopped listening and were constantly and happily addressing my questions without rushing the process. If you've had those pushy or uncomfortable sales experiences in a mattress store before, you WONT have that problem here at all and you'll leave without any buyers remorse. If you have problems sleeping come here and let Carlicia and Bruce solve your problems while making you feel comfortable the whole time! Thanks for everything!! Andrew

We needed a mattress available for pickup today for my son's move in. I called and spoke with…read moreCarlicia who provided their in stock inventory and was super helpful. We went into the store, she remembered me from the call and proceeded to show us what was available. She's so professional and personable that now I want to go back and buy another one! Go to Bethesda and ask for Carlicia! She'll take good care of you!

My visit was amazing, I've been looking for a new mattress for months however my visits to Various…read moremattress store have not been pleasant. I went in only looking to get a new box frame for my childs room, I left with purchasing the box spring and a new sleeping situation for me, huge upgrade lol I got it all! Edgar was the key to my purchase, he was very patient, attentive and honest all things that I appreciate with a sale associate. The process was painless and easy breezy. If you're looking for a new mattress, I highly suggest you go here and ask for Edgar.

My husband and I were completely blown away with the customer service at this Rockville…read more Specifically, our Sleep Expert, Edgar, was extremely knowledgeable and friendly during our visit. He listened to what we were looking for, provided us the right options he thought we would like, and helped guide us in choosing our new mattress. Thanks, Edgar!

Brenda made my mattress buying experience one of a kind and exactly what you would hope for. She…read morewas informative, kind, and worked well with us to ensure that we remained relatively within our budget. Highly recommend and appreciate her willingness to price match.

OMG!!!! ALWAYS EXCELLENT SEVICE very knowledgeable about all the prodduct and other stores treated…read moremy sister and I just like FAMILY . I will always recommend Mattress Warehouse TENLYTOWN. Mr. Clarence and Fatima really ROCK. I still sleep like the queen I'm but most of all I really appreciate the bothof the being really patient and keeping everything simple Absolutely No Pressure. You will be PLEASED. GOD BLESS YOU BOTH . THANK YOU. SISTERS TRSCI AND TANYA

Went in on my lunch break to find out some prices and information, and was blown away by the…read morewonderful service I received. I met with Nancy the store owner and she hooked me up with an amazing deal on a full size mattress. Nancy was excellent and listened to my budget requests. Also, If you're a student or recent grad let her know, she is very accommodating to students! I felt comfortable and that I was being offered a very good deal. Overall very satisfied with my experience and am looking forward to placing my order with Mattress Warehouse. (Work with Nancy!!!)

We went in today and spoke to Siam in the Bethesda store and he was absolutely brilliant. We…read moreexplained our situation and gave him our budget, explained our preferences and he couldn't have been any more helpful. He guided us through a number of options taking into account the information he had been given and we walked out having bought a mattress that suited both myself an my husbands needs. He was friendly, professional and helpful, the whole exchange was an absolute delight. We look forward to receiving the mattress next week. Thanks very much

After waking up with a killer back-aches every morning for the past few months, we decided it was…read moretime for a new mattress. The old one was about 8 years old, the age when they say it's about had it, anyway. Buying a mattress is a bit like buying a new car- you only do it every few years, and a lot changes in the interim, so I had checked out the ratings with Consumer's Reports. Problem is, there are so many new brands and types of mattresses on the market, it's difficult to do apples to apples comparisons. We decided to go to the closest place, Mattress Warehouse, in Tenleytown. We were met by Fatima, who was very friendly and helpful, having us first use their evaluator device, which is supposed to ascertain the optimal fit for you. Fatima showed us numerous mattresses, based on our needs. She was nice enough to provide us with sanitary coverings to lie on, as these mattresses have been used a lot and tend to get a bit grungy. Fatima also introduced us to Mr. Clarence, the manager, who was also friendly and helpful, while not being pushy and trying to force us to decide right away. We looked at several models and price points, some of which, while nice, were quite a bit above our budget. Note: let them know what your budget is, and they won't waste your (and their) time showing things above it. Our issue: I am always cold and side sleep, husband is hot and sleeps on his stomach. So we wanted to stay away from memory foam, and unfortunately, some of the others we were curious about have separate sales outlets and run into the thousands of dollars- too, too much. After a lot of try outs and head scratching, we took a break for lunch to mull over our options and make a decision. We did stop by the other big chain, (Mattress Firm) and their selection wasn't impressive. We came back to the store and Fatima wrote up our sale, and Mr. Clarence offered us a free cooling pillow, to go with the one purchased for my "hot headed" hubs. All in all, we had a positive experience in the store, and our new mattress arrived this morning, delivered by two guys who were in and out in 60 seconds, taking the old mattress with them. Note: Show the delivery guys a little love with a tip- lugging mattresses around all day is hard work. It remains yet to be seen if we made the right choice. I'll post an update after we've had a week or two to try the new mattress out.

Warning!! I bought 3 mattresses and 2 box springs from Mattress Warehouse in Tenley Town on…read moreMemorial Day. On June 2nd, the items were delivered but the queen sized box spring would not fit up the stairs. The delivery company took the box spring and told me to contact the store to get a split box spring instead. Since then, I have called over and over again. They never answer the phone and won't return my messages. One time, I got a person on the phone who told me he would call me right back but he never did. I am forced to dispute the charge with my credit card company. Luckily it is a $200 box spring and not a $3,000 mattress. I would NEVER trust this company with an expensive purchase. UPDATE - I emailed the customer service address provided in the comment below and no one responded (at least 5 days ago).

Wow! Such great service! I'm possibly the most annoying mattress shopper - seriously the princess…read morewho slept on a pea. The manager, Brian, was very patient and not a total sleaze-ball like other salesmen I've met. There was zero pressure and he backed off whenever I was testing out a mattress. The Naturepedic mattresses are more customizable than I thought and the manager switched out the layers as many times as necessary to determine the right comfort for me. You can do your own research on the quality of the company and the standards they adhere to - they're organic and the mattresses are made in Ohio. I bought a crib size mattress and waterproof sheet from them 5 years ago and both are going strong so I knew the quality would be high. I'm a cheapskate in most areas of my life but we spend a third (if we're lucky) of our life sleeping. The quality of our sleep affects our health and mood, so it's worth it to me to ensure my mattress is comfortable and made of non-toxic materials.

As much as I wanted to love my mattress, I have to say I'm disappointed with the one I selected…read more Being indecisive and reluctant to commit to a mattress for the next decade, I chose the one that you could swap out the top layer for different firmness levels. On one half of the bed I got medium and soft, and on the other half, I got soft and soft. I prefer soft beds but even the soft/soft layered side is a little too firm for my taste. I never did get used to it and I've had it for nearly a year at this point. The part that makes me regret choosing this particular mattress is that it's impossible to get the layers to sit just right. They need to be snug and it's hard to get them not to slope. It's like a two layer cake where the layers never quite line up just right. I love that the materials are eco friendly and honestly I would consider a different mattress from the same store, just not one with layers that shift so easily. I think I paid around $4,000 for this mattress, but they sell a traditional spring mattress for half that price and I wish I had gone with that one instead (and then maybe bought a topper for softness).

It is a truly great shopping experience in this day-and-age when one enters a store and finds sales…read morepeople who not only know their stuff, but can communicate it to you in a non-pressured way. That is what happened to us a week ago at Mattress Warehouse Montgomery Mall. We were in the Mall for something else, and as we were leaving the Mall, noticed an adjustable Tempur-pedic bed near the doorway of the store, so we stopped to take a peek at it, as we'd been looking at that type of bed for a year. It was 30 minutes before closing, but the sales person (Jeff, later joined by Sugandha) spent as much time as it took to answer our questions (and there were a lot!). Not once did we get the feeling that they were rushing or pressuring us to purchase the bed, even though we ended up staying there for 2 hours (including 30 minutes to do the paperwork), and I'm sure they had some place else to go on a Sunday night. They were as nice as could be. They worked with us on the pricing, taking advantage of the Memorial Day sale, and we were very satisfied with the price we got. They worked out a delivery time that fit our schedule, and the crew that came was most professional, efficient, and super-neat, leaving not one shred of mess behind. They explained how all the electronics worked, so all we had to do was sleep in the bed that night. They even had the delivery route on their website, so you could get delivery-time updates in real-time. A very impressive operation, and everyone involved clearly aimed to please.

Manager Sain Rasheed was courteous and respected my needs and budget. The big surprise was the…read moredelivery, accurate and right on time, at the beginning of the projected timeframe. I received both auto-calls and a personal call from the driver prior to arrival. Good show!

Two weeks ago was actually our second time shopping at this location. The first time, we simply…read morewent in for a bed frame for our Queen-sized mattress and box spring. But this second time, we were going in for an actual mattress. So I felt it was more fair to wait until now to write them a review. That being said, both times we experienced fantastic customer service and a high-quality product that fit our needs. For our most recent visit, I arrived around 7pm (ahead of my husband) to start looking for a new Queen-sized mattress. Due to our housing circumstances, we knew that we couldn't fit a box spring, so it had to be a mattress that would work solo on a platform frame. Anthony was fantastic, talking me through the details of what we might need. By the time my husband got there, we had it down to three choices. After trying my favorite of the three, my husband was already happy and on board. He also helped us find the right pillows for each of our personal needs and a mattress cover. Anthony is a fantastic salesman with great personality and an interest in his customers' happiness. The delivery a few days later was on time and as expected. They called us within half an hour of arrival and made it within the promised window. Now that we've been on this bed for about a week and half, we are so happy. I personally have been sleeping better than ever. Many thanks to Anthony and the Mattress Firm team for giving us a great experience!

Who are we kidding, buying a mattress is never fun. However, I had a great time shopping here…read moremainly because of the associate who was there at the time Peniel. She gave me a great deal (which was $100+ less than the place across the street) and was personable to my mother and I.