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Bethesda, MD

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Hardwood Artisans

4.5 (6 reviews)
Open • 10:00 am - 7:00 pm

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10 months ago

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2 years ago

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3 years ago

Real craftspeople in the age of throw away furniture!! Heirloom furniture and timeless beauty!

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3 years ago

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3 years ago

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8 years ago

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Olive & Loom - Colourful fall display!

Olive & Loom

5.0(7 reviews)
2.9 mi

Super-cute store with loads of really nice things 'packed' into a space that feels airy and has…read morethat real Med. Sea vibe (I know, because I grew up close to there.) Awesome hand lotions, hair perfumes, Turkish towels (I got a great grape [okay, just plain purple] and pink one that's got teal on the other side -- just beautiful and so soft, ooh, what luxury! Turkish towels are awesome because they take up less space and dry far more quickly than other, thicker towels, so of course they end up both smelling much better and being a lot more hygienic. The orange-scented hand lotion is super-luxe, too, with a rich creamy feel and excellent scent. I got the amber hair perfume. The rugs are really nice, with just enough texture balanced together with softness and sturdiness all together in one piece -- and there is an amazing selection of different colours of these area rugs available, all rolled up nicely in a cool basket. Speaking of baskets, they've got them! The baskets have a real beachy vibe and would be perfect for a day (or a week, or more!) at the beach. They're real sturdy and stand up well on their own, unlike some other floppier baskets or of course beach bags out there .... The baskets are also really good for shopping, too. There are cookbooks, fun cooking and cleaning supplies such as the never-before-seen-by-me ravioli-shaped sponges and oh-so-many things to explore, I wouldn't want to ruin it for you by telling you more! The person I encountered was super-helpful, friendly, nice, accommodating, etc. The parking is plentiful (At least it was when I was there.), and if you like pretty, flowery things, there is also a lovely gardening center just steps away ... plus lots of other stuff nearby to explore in Kensington! Very glad I stopped by! Only thing is: it's closed on Mondays. Oh, and I love the name, too! Olive & Loom -- even the name has texture and beauty in it .... A very 'Yay' type of find, indeed! Just lovely. :-)

Olive and Loom is a good retailer. The owner, Ferzan, is honest and fair…read more I had a good experience, and would buy from her again. Recommended...

Photos
Olive & Loom - Just love the tiles at the counter!

Just love the tiles at the counter!

Olive & Loom - What a great present-packing job they've done here!

What a great present-packing job they've done here!

Olive & Loom - Beautiful rugs!

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Beautiful rugs!

Anthropologie - I love their selection of ball cap hats. They had every color and material.

Anthropologie

3.0(51 reviews)
0.5 mi
•$$$

I love the smell as you enter, Anthropologie. It just creates this special welcoming atmosphere. I…read morewas shocked by the enormous size of this store. They have 3 floors packed with women's clothes, gifts and glassware, cosmetics, furniture, shoes and purses. Service was great. People who worked there offered me help and were very nice. They didn't have a huge petite section, but they did a good amount of sale clothing. Prices are on the higher side. I will say this, Anthropologie has a unique style and you won't see a lot of people wearing what you bought. You won't have to worry about getting your steps in if you shop in this store. : ) They have a lovely selection of unique clothing and accessories. I will definitely be back to shop here.

I placed this order on October 2nd and made multiple visits to the store to check on its status…read more Each time, I was told that my order had not yet arrived and that there was nothing the staff could do. What concerns me most is that, despite the unusually long delay, it seemingly never occurred to anyone to investigate whether something had gone wrong with my order. You may also review my online customer service chat history, which documents my repeated attempts to seek assistance. Unfortunately, every interaction ended with essentially the same response: there was nothing anyone could do. This raises a very reasonable question: What is the purpose of offering customer service if the representatives are unable to track an order, investigate an issue, or offer any meaningful resolution? On October 22nd, an online customer service representative finally informed me that my order had actually been delivered to the store on October 6th and signed for by an employee named Heidi. I immediately visited the Bethesda store and spoke with the store manager, who repeatedly told me that she could not locate my order and that there was nothing she could do. I then contacted customer service myself and asked the representative to speak directly with the store manager. Only after this conversation did the manager go to the storage area to search for my order. She eventually returned and informed me that she still could not locate it and that there might have been a mistake. At that point, I was offered the option of placing another order with a 25% discount and overnight shipping. While I appreciate the eventual attempt to resolve the issue, I cannot help but wonder why this solution was not offered much earlier, when I repeatedly expressed concern that something must have gone wrong with my original order. Why did it take nearly three weeks, multiple store visits, repeated conversations with customer service representatives, and my own insistence on further investigation before anyone was willing to acknowledge and address the problem? I would genuinely appreciate your clarification on whether this is the standard of customer service Anthropologie expects its stores and representatives to provide. Was my expectation unreasonable in believing that a customer should receive timely updates about an order they have already paid for? Was it unreasonable to expect someone to take ownership of the issue rather than repeatedly telling me that nothing could be done? At this point, my original online order had never even been canceled by any of the supporting agents, as I was required to pay for a replacement order to receive the item I had already purchased. This experience has significantly undermined my confidence in Anthropologie's buy-online, pick-up-in-store service. If store employees and managers are not equipped to investigate missing orders or resolve fulfillment issues, I sincerely question whether this service should be offered without adequate procedures and support in place. Customers should not have to make repeated trips to a store, spend hours contacting customer service, or personally coordinate communication between online representatives and store management simply to locate an order. More importantly, customers should not be made to feel that their concerns are an inconvenience or that resolving a problem is somehow beyond the responsibility of the very people employed to assist them. I understand that mistakes happen in retail, and I do not expect every transaction to be flawless. However, there is a significant difference between an unavoidable mistake and a repeated failure to take responsibility for resolving that mistake. I am not writing this complaint simply because my order was misplaced. I am writing because of the complete lack of accountability, initiative, and willingness to help throughout this experience.

Photos
Anthropologie - Valentine's Day outfits.

Valentine's Day outfits.

Anthropologie - Glassware for gifts and candles for that awesome smell.

Glassware for gifts and candles for that awesome smell.

Anthropologie

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Hardwood Artisans - furniture - Updated October 2026

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