Tired of our Sleep Number collapsing regularly, despite our best efforts, we decided to go to a…read moretraditional mattress. Seeing the outstanding reviews of Mattress Firm in White Oak we decided to shop there. There is plenty of free parking in front of the store. When we entered Saidu greeted us pleasantly. We explained what we were looking for and we started trying out mattresses. I had been reading reviews and they were all over the place over which was the best so I was a little confused. The selection at Mattress Firm was not huge, but I think that was good because there were enough to make a good decision, but not get overwhelmed. Saidu never pushed us toward any particular mattress, just let us keep testing. When we made our selection the check-out was easy and the delivery date was much sooner than we had hoped. The delivery went smoothly, we were notified of the time of arrival, the men were polite and efficient. The total experience was so easy! And now that we've had out mattress for a few days and we our very happy with our choice.

WATCH OUT FOR SALESMAN/LIAR NAMED MICHAEL!!!…read more If he had disclosed all the important information I needed to know, I would not have made the purchase I did make, but at least I would have left with a good impression of the store. NOTE: this review should not be taken as a review of the entire firm! Only of this location, and very specifically, of this salesman/liar! What a horrible experience I had! I went in looking to purchase a new mattress to replace the one I had for 15 years... My back was hurting me so much, and it was time to do something about it. Having seen the promotion going on with the mattress firm, I decided to walk in and see what they could do. I was met by a person who, at that time, I thought was a great person, very personable I'll be at with very bad teeth (watch out for that folks eww!) I looked at several mattresses and finally decided on one, but I really needed to get the sheets and a pillow to fit that mattress! The bundle, normally selling for over $500, he was able to give it to me for less than 400. I thought that was a great deal when we sat down to work out the financing and delivery details, he said everything would arrive the next day by delivery (Today, in fact... This review comes the day after of the sale). What a not so awesome surprise, when the delivery truck arrived, the delivery people, very nice gentleman by the way, brought in the new mattress, had me sign the receipt of delivery and of course took the old mattress. "Wait a minute! Where is the pillow/sheet bundle that I purchased?" The delivery people had no idea what I was talking about, and when they showed me closely the delivery receipt, there was no mention of the bundle! After they left I made an urgent call to the local show room, where salesman/liar Michael told me, "oh that's right, it comes from the manufacturer to you. It should arrive in a few days, or in a few weeks." I mean, WTF!!! Pardon my expletive! The sheets that I had for the mattress that the delivery people hold away, does not even fit this mattress! I have nothing to cover it with, and I have nothing to sleep on! Like I said earlier, if salesman/liar Michael had actually told me the truth, yes I would probably not have made the purchase, but I would've left with a good feeling that I had been taken care of and the truth would have been told. The lesson here: WATCH OUT AND DO NOT WORK WITH MICHAEL!!! If I could render this review with ZERO STARS, I would!

We bought a sofa from Jerry K. about 7 years ago. The experience was wonderful, such that we…read morereturned and bought an end table and coffee table as well. (*Our favorite store, Storehouse went out of business) This week, we went in and Jerry remembered us and we bought a breakfast table and chairs from their clearance section downstairs. If you want clean, contemporary (especially dark colors) this is the place to go for "high end looking" without the outrageous prices from other places nearby.

Rudest salesman ever. We have been to Bloomingdales, Crate and Barrel, West Elm, every furniture…read moreon Rockville Pike, plus several in Virginia. This is the only time we encountered incredibly rude service. The furniture looked good and was within our budget but we will not even consider a purchase here because of the way we were treated

I was searching for office furniture and this store popped up on Google. I decided to stop by and…read morewas pleasantly surprised by the quality of the new and used furniture at reasonable prices. I met Joshua, the store manager. HE IS SO OUTSTANDING! We couldn't find what we were looking for and he took my contact information and texted me pictures of the products I was seeking the very next day. HOW IS THAT FOR CUSTOMER SERVICE! You won't be disappointed with the store or Joshua. They are both top-notch! I strongly encourage you to check out the store.

Updated review, weeks later. Was back in DC and used occasion to revisit this G-town store after…read moresincere comments from store manager through Yelp. A polar experience, a different day, a different planet. Let's accept that that one day was just a remarkable exception. Today, super helpful, friendly staff who shared specific and potent ideas about color matching, contrasting and blending fabric v. leather etc. We left smarter, with guidance and great direction re a sofa we really like, in a great fabric on view, and chair we might equally. If you like this type of furniture styling, then Georgetown and Tysons shops are winner. ----- Stars for the service- lack. Lovely scandi-modern furniture if it is to your taste. High end prices but not atmospheric. Service, super, on our day, if your goal is to browse without sales interruptions. That is, ignored is bliss, if sought. But we needed some. And when we sought attention-- a tear sheet, a question, an anything-- no ability to get an acknowledgement from any of the salespeople. Not a one. Perturbing, to say the least, to a thickskinned shopper. Quite liked an Osaka reddish sofa, tufted with angled arms, there but that's a Bo sale likely lost, as there were as friendly sofas we liked at Room and Board, with available nice folks. Super.

My friend invited me for dinner; he wanted to show me the furniture he bought at BoConcept in…read moreGeorgetown, Washington D.C. It looked very modern and was told by my friend it was from Denmark. He said it was very expensive. I looked very closely at the materials and mentioned that it was not real wood, either MDF or Particle Board with veneer as well as made in China. My friend said that is impossible as he was assured it was real solid wood made in Denmark. I said to him, I will cut part of his furniture and if it is not MDF or Particle Board I would buy and replace it. Lo and behold it was Particle Board. I have yet to find out what my friend did after I left his dinner invitation.

I had a top notch experience at this location. Gail the sales person was not pushy, but was very…read moreknowledgeable and answered all of my questions. She made a recommendation for a pillow which really helped with my neck pain. I felt no pressure when looking at the mattresses. I finally chose one, and later after talking it over called back and ordered it. Gail was great there too, following up and staying in touch. The delivery men were great also. They came in the time frame promised, and set up my new bed. It's the first time in years I like hanging out in my bed, and my neck is feeling better!

I first went to the Healthy Back store in Rockville, MD purchasing a Sacrolease seat support for…read moremy car. The young lady helping me adjusted the seat support for me, but I ended up going back in two days because she had placed the lumbar support in the middle of my back not my lower back. On my 2nd visit to the Rockville store, an employee attempted to re-bend the back support and another employee came over telling him he was doing it wrong. Needless, to say, it was still not a good fit for me. I ended up going to the Healthy Back store in Columbia, MD. Justin Johnson took time to actually feel where my lower back touched the seat support and re-bent the seat support. I have been driving now for a week and the Sacrolease seat support is very comfortable and positioned appropriately for my lower back. Justin was very knowledgeable and professional in assisting me with my issue.

Beautifully organized and really great quality merchandise at super prices! I was amazed at what…read morethey had and selected several accent pillows for our balcony outdoor furniture and saw some really excellent quality furniture at great prices. I am going back for a desk I saw and want tomorrow.

The reason I chose Joybird over Wayfair is the presence of a showroom in DC…read more I saw the white of this fabric, over a different sofa ... very beautiful and comfortable but didn't want the pressure of maintaining white so I settled for green( which is the color of my existing sofa) I also wanted the barrel sofa .. which is displayed in black fabric at the warehouse .. honestly I couldn't choose between the Bryant and the barrel as both looked really nice. Taynsha my sales rep made sure I went home with a fabric package to help me decide .. it was very helpful. I bought this during president's day sales I'm so happy with my choice. Not only does it look nice, it's also so comfy. I find myself falling asleep for hours on my sofa. Something really foreign to me but thankfully is the main essence of this purchase.

We purchased a shed from the Burtonsville location. Mr. Clark, our salesman, was extremely helpful…read moreand gave us good advice on the extras that would be most useful for our particular needs. We had a minor mix up with the installation date, but Mr. Clark assisted us in getting the issue resolved. Overall, the shed looks great and matched the colors we picked out. The onsight crew were very polite and worked quickly to complete the installation.

Only giving two stars bc the quality of product is great. We've bought both outdoor furniture and…read moresheds from them in the past. Customer service is awful now. See below. Need a new shed. Wanted to keep it local and go w Beiler's, but their customer service has become horrible. Had three unreturned voicemails, dragged my toddler and newborn in the freezing cold last Saturday (only day they're open) to meet w them since they don't return calls, and set up a site visit so they could assess our property. This site visit was supposed to be today between 11-1, and at 12:45 pm, still no call ahead to say they're in the way. The guy who answered the phone at their other location said "Oh that happens all the time" regarding the late or missed appointment. Asked him to call me back when he got in touch w his driver, whom he was apparently unable to reach at that time as well. Still no call back and no nobody is picking up the phones over there (during business hours) and now the vm box is full. I'm sick of practically begging these guys to take our money (and in the middle of a terrible economy due to Covid, no less). Clearly they don't need or want our business, so now we are looking to take our money elsewhere. I understand they likely cut staff due to Covid economics, but clearly too many were cut bc they can't handle the customers.

Best place to buy mattress! I highly recommend anyone to purchase their next mattress from here!…read moreThey truly care how their customers feel and customer service is priority!