Note that this is not a retail location and they cannot assist you with traditional customer…read moreservice.

Mrs. Gladys has the best customer service. A beautiful face with a positive professional…read morepersonality and a welcoming attitude as soon as you walk through the door. What a great asset to Crate and Barrel. Good customer service is almost nonexistent these days!! Warehouse guys were also pleasant and efficient.

An open and airy space, filled with carefully curated home goods, gifts and furniture.read more

Oh, to have a couple of extra zeros in my bank account. I would happily splurge on the perfect…read morecouch potato couch that I found here. But since my bank account doesn't carry that many zeros, I made do with a small purchase - a soup and bread bowl (funny, I eat a lot of soup and bread). In hind sight, I should have come back and grabbed two more items to treat myself to, but such is life. Lots of great home decor and gift items too in case you're not in the market for a $3,245 sofa.

What a great place to buy furniture! Corinth was so kind and helpful as we tried different couches…read moreand then arrange delivery for the same day. Super happy with our purchase and how we were treated.

James was extremely helpful in organizing furniture for our rentals. He gives very personalized…read moreservice, goes out of his way to locate needed items, makes suggestions, sent photos of items since I'm not local. Five star service.

The place is huge . So much furniture and don't forget to look up. Chandeliers everywhere. And…read morefurniture with personality.

I was condescended to, bullied and threatened here today by a sales person and it was so shocking I…read moredon't know what to say. This dude was so instantly nasty to me, dismissive, condescending, just awful. I literally don't even know what I did wrong but try and buy a stack of books and try to get a discount cos I was buying a whole stack! Never ever before met a rude person here in the twenty years I've been coming (since before ravens stadium was built and they were across the street). I've bought thousands of dollars worth of appliances here (2 $500 stoves, a $1000 fridge, two dishwashers, and two washers and dryers), not to mention hundreds upon hundreds worth of lumber, trim, windows, doors, miscellaneous hardware, etc. I bought 400 dollars worth of upholstery cloth one time alone. I come in, I don't mess around, I know what I need and I am a friendly nice customer. (Because they use your phone number when you buy, also? they should be able to SEE this). I was buying BOOKS. Books are not their main business (and to be honest their prices are so out of scale it's crazy compared to thrifts--10 dollars each for a used hard over cover book from the 80s? I think there was one vintage item or two--I collect golden book kids encyclopedias) In the past they've basically tried to GIVE me books I wanted to buy! I wasn't buying anything from the "special glass cases. I asked Josh what they could do for me on these 20 books that I promise no one wants. (I promise). I picked up so many cos I have always been given a little break on stuff here! It's literally the way I thought they do business!!!! Nope. Not a single red cent. Off ANY book EXCEPT one they wanted 20 dollars for that didn't cost 20 new! (No it was not old or vintage!) I had 100 bucks of books in my cart he couldn't do 80? He wouldn't even discuss it and when I was frankly totally taken aback by this since it's so counter to EVERY EXPERIENCE IVE HAD THERE FOR OVER 20 YEARS--he threatened to call security on me!? For trying to bargain?????? These were all crap books. I want them for myself and to show my husband AND I make art from them. I'd have paid literally 10 for every set of four of these books at thrift. They wanted 10 and 15 dollars EACH. It wasn't just he wouldn't deal at all on price. He treated me like a criminal for no reason at all. He had his hand on his walkie talkie and when I kind of laughed just thinking he was driving a bargain he said he was going to call security on me!!!! He did this because I had the temerity to say "come on, not any discount at all? I'm buying in bulk!" And I mentioned I've never had them not come down on price on anything ever! I am a short, friendly 53 year old mom. fyi. What the living heck is going on with this place? It was SUCH an unpleasant and weird experience. I feel horrible. I will take my business to loading dock.

I really like this place! I've been a few times and everyone working there has always been very…read morefriendly. The things they sell are a mix of used and new and what is used is in very good shape. I feel like the prices they're asking are very reasonable for the quality. It's a very well curated shop.

Both stores are hidden gems ! (hidden only because they are off the beaten shopping path - gems…read morebecause they are the Nordstrom of re-sale consignment shopping). The Columbia store is a haven. From the minute you walk in the door, you are transformed into a space filled with beautiful surroundings and all the smells and comfort of a lovely home. The staff are all true professionals, offering a sincere welcome and happy to help if needed. They are knowledgeable about design and their products. What more could you ask for? The Jarrettsville store is a shopping mecca offering a variety of unique design tastes. Recommend you walk through the first time to try and take it all in...then go back through to see all the great things you missed the first time. *Don't forget to head upstairs and visit the cottage too! Once again, staff and the owner will go out of their way to "help" if you need anything. You will find nothing quality furniture and decor here. Take a family member or friend with you...make an afternoon of it. You will not be disappointed with either store.

We visited several furniture stores in the area and found the sofa that we like for our new home…read more After a couple of steam cleaning, I discovered that the back cushion's cover could be removed for a wash. This is when I realized how ''well made'' this $1K+ 3seats sofa is! I don't mind the broken insert cushions but at least sew it back together not stapled. Luckily, I got more staples at home so I can finish what they've begun ~

Went to purchase this couch - they changed the price on me and said the sale tag is wrong. Wouldn't…read morehonor the price. Bought the same couch online and they honored the fake sale price.

One of my favorite home stores in Columbia. I love how consistently clean the store is. The staff…read moreis very helpful too. They always answer my questions and lend a hand when I need help bringing things to my car. They are constantly restocking items and bringing in the newest collections. The prices are great as well. I'm always comparing with other stores, and they offer the best value for the quality. I would definitely recommend this place. One downside is that since many items don't come in boxes, they're not ideal for gifts.

This is another in the T.J.Maxx and Marshall's enterprises. This one has a bit more of a…read moreself-service cafeteria style ambience. I found a wonderful outdoor table and chairs set that I did not see at the other T.J.Maxx stores. I shopped at the store in Delaware; I think there are Home Sense locations in northern Virginia and New Jersey

This is an awesome antique shop if you are looking for vintage, unique things. It is very big and…read morespans several levels. There are so many things to look at so I would recommend setting aside a large chunk of time there. The owner is nice and helpful.

This was a great place. But unfortunately it's closed. The owner has retired. I was told a new…read morecurated shop will be in by summer of 2026.

Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Went to them in late November 2025 as my current sofa came here as well and was happy with that…read morepurchase. Met with Karen who assisted me in my selections exactly for a sofa to my specs. Was given a contract, gave a deposit and said that it would be ready for delivery the second week in February. After two days into that week, I emailed her expecting her to call me to touch base about the order and learned that the sofa had not been done as the fabric I chose was not available. I expected a sales rep to have their management skills to be ahead of any potential problem as my contract is with Sofas Etc. and not Sherrill Furniture who is their agent making the furniture. After some back and forth, I was told that if I came in the store, I could pick out another fabric and was told that they would be "moving me to the head of the line above everyone else to get my softa within the next 6 weeks." While at the store, Karen called and spoke to the agent at Sherrill and learned that they just got the fabric in again and I could get the fabric of my choice. I said to Karen that I felt a little mismanaged in that there was no way I was receiving communication from anyone about the fabric. It was really Sofas Etc. that I had the contract with and obviously, no one was caring to communicate after I left the deposit. The Owner offered placating remarks and with my health compromised, I just wanted to go home and not deal with this kind of treatment. I left the store thinking that it was really coming and would be done in the beginning of April. I emailed Karen right after the beginning of April: "Another deadline missed?" in the subject line of my email and she then emailed me back saying they would look into it. The Owner emailed me exclaiming that they were having problems not getting communications with them. That Karen received messages that the fabric was there and also that it wasn't. I just felt abused and neither Karen nor the owners were taking any responsibility for the process at all. I didn't bother coming back to the store and told them to credit my deposit in full immediately. After all that, the Owner still insisted that perhaps he could offer a heavily discounted price if I would just let them try to get it done again. I just wanted the abuse of the whole process to be done and credit my account immediately. I have to put the onus onto Sofas Etc. as they had the contract with me and they should have been guiding and managing the process including all communications instead of operating from a "reactionary" process.

Couch was roughly $300 less than other places that I have seen it and delivered within one hour…read morepurchase.

Great customer service fair pricing and good quality products, will come back when i need more stuffread more