Seems like it's the same with others as well, but Josh was super helpful during the whole process…read more Decided to purchase from him because he wasn't pushy at all but was there if we needed him to answer questions! Would come here again if I ever need another one. Also, buy the storm 2.0 pillow If you need a cooling one. Comfy! Also, never thought I would want an adjustable bed frame but it really makes the whole thing work even better!

Josh is the best!! Super welcoming, friendly, professional, and knowledgeable about sleeping…read morepositions and mattresses etc. He made our mattress shopping visit fun and informative and helped my fiance and I choose the perfect bed for our needs and sleeping preferences. We ended up going for the medium firmness Tempurpedic king bed with base. Josh gave us great tips on how to weigh options and make our choice, on how to save money, and did not try to upsell us just to make a sale. Highly recommend coming here! P

What a great place. Donte was so helpful with my purchase a month ago, that I came back again. He…read moreand Ace both helped me this time, and I got a great deal.

I can't speak for previous management but on my one visit here, I received excellent service.I had…read morealready been to all the other stores in the area and I walked into this store expecting to rule it out. This store was hard for me to find because I could see it from the road but had to drive around the back like a lot of Columbia strip malls. It is smaller than other mattresses stores but was bright with a nice paint job, airy, clean and well arranged. Chuck was friendly but not overbearing. There were no snide remarks about other stores. He just offered simple information about the important concepts of a mattress....what to look for and helped me narrow down my selections. There was no rush and I compared the comforts of several mattresses until I found the perfect one in my price range. Easy paperwork, easy delivery, and I would recommend this specific Columbia store every time.

At first I thought this place was a front for something else (like everyone else who grew up around…read morehere) so I was a little hesitant to stop by but I'm so glad I did. I was greeted by Jack, who runs the place, and he kindly asked us what we were looking for in a bed. He was very polite and didn't rush for us to purchase anything. He even asked me to pull out my phone and research/check prices online in front of him so I felt comfortable with what he was saying. At another mattress store, we felt pressured whenever we pulled out our phones but it was a relief he encouraged us to do so. He also explained to us how he is able to charge low prices on their mattresses vs other competitors. The pricing there is phenomenal, the bed we purchased was nearly 85% off the MSRP. He had a printout of a competitor's pricing with the name crossed out but we were able to see where it was. At another mattress store, a comparable beauty rest black was being sold 3x more than it was here. The only draw back here is that they don't offer any 100 day trial since they are not a distributor/dealer. But we didn't care for that too much since we have tried multiple beds already and knew what we wanted. He did mention that the eclipse beds (they are a distributor) have a 15 year warranty. He was also kind enough to give us additional discounts as we purchased pillows and covers as well. All in all, stop by here before visiting the big mattress stores.

I'm going to start off with the experience. As soon as I walked into the store, my family and I…read morewere greeted by this gentleman from the other end of the store. I was pleasantly surprised, he was very happy to see us. (We came in late and he also helped us load the mattress) The knowledge that he possessed was immeasurable regarding the products that he was selling, he knew what the fabrics were made of and how it would affect the sleeping habits. I would recommend coming here not only due the fact that you would be able to attain the best attitude customer service, but you will also be able to bring home the mattress of your hearts desire the same day, unlike those other big mattress companies, who not only charges you extra but also expects you to either go to their warehouse or pay an exorbitant price to get it delivered to your location.

Masood Butt is the best sale manager at this Elliott City, MD location. He is very knowledgeable…read moreabout the products and showed so much patience in the decision process. He explained every detail and answered all questions of each mattress. Great customer service which made me feel listened to and a valuable customer. Highly recommend Masood Butt and this location.

Just purchased a new mattress from this location, and it was the best experience my fiancé and I…read moreever had! We worked with Brian and he was super knowledgeable and incredibly attentive. He listened to our needs and wants, and found a mattress that works for us! 100 percent recommend stopping by if you're in need of a new mattress.

Prior to stopping here, we had made the mistake of going to a nearby furniture store where a…read morebarracuda immediately swept in for the kill. Sadly, he was sooo new, that he was unable to answer any of our questions. We only stopped by this store to get a little [and better] information about the different mattresses available. However, 20 minutes later we walked out with a new mattress! And the difference was "Bill". Holy Moly, what a joy it was to find a knowledgeable and friendly salesperson. He started by asking a couple of questions; and listened to us - then pointed us in the right direction. Didn't take us long to make our choice. I can see from other reviews, this appears to be the norm for this store... so kudos to the staff and management! If you are looking for a new mattress, go here first. You'll save yourself a lot of hassle!

Deshaun was very knowledgeable about the mattresses he showed us and both my fiancé and I were…read moresurprised he had only been working there for a couple weeks. He took us through a quick test to see what kind of mattress fit for us, and the mattress we ended up with was one of the 5 we tried. I'm sure we could have kept looking, but the ones we were shown fit well for us. The delivery was easy to fit into our schedule as well.

Over the years, I always found myself back at Bob's after a move or when doing interior…read moreredecoration. Not saying I don't shop at other shops, but for furnitures with reliable quality and a reasonable price, I will always come to check at Bob's first. Additionally, the customer service is always dependable. Bob's pricing is not always the cheapest, but the quality last. They also carry certain brand you cannot find elsewhere. This particular location is very convenient with ample parking. For this recent purchase, Steve provided us with great customer service, accurate, efficient and friendly. Our delivery was on time, considerate, and knowledgeable. Definitely recommend.

We met a manager who was wonderful and efficient, helped us get checked out right away. Ended up…read morebuying an LED backlit bed frame that looks clean cut and modern. We were helped by store associate Nelly who was awesome- very professional, knowledgeable, and based on our tastes showed us the furniture we were looking for. He deserves a raise. Highly recommend here if you're furniture shopping!

The owner is very polite, knowledgeable and helpful. There's a great selection of mattresses and…read moregood prices. I would definitely go back there if I need another mattress!

I basically lucked into this place, and I couldn't be more grateful. David went WAY about and…read morebeyond even my highest hopes. I live out of town -- my mother lives in a retirement community in Catonsville. I was visiting for a few days and realized that my mother needed a new mattress. I wanted to have it delivered while I was there so I could get her situated. I called and got David on the phone. He recommended a high quality mattress that was on sale for a good price. He arranged to have it delivered the next day. The delivery guys came when they said they would, took away the old mattress and put the new one in place. They even put the waterproof encasement and the mattress pad on the bed. My mother has a bad back and some mobility issues. The new mattress was super comfortable, but just a little bit thicker than her previous one. This made it more difficult for her to get into bed. I called David the next day to seek a solution. He suggested a lower profile foundation. He had one in stock. Because it was a safety issue, David moved heaven and earth to get the new foundation to my mother quickly. I had to leave before the foundation could be delivered (although it was just a day later). David and the manager of the Frederick store personally took the new foundation to my mother's home. When they were finished putting everything in place, David took the time to call me, told me that they had even made my mother's bed, and told me she was lovely. Honestly, I cannot imagine kinder, more effective service. Thank you!

We love Aaron! He welcomed us immediately, led us right to options that worked, and got the deal…read moredone for two mattresses fast and efficiently! Friendly, knowledgeable, pressure-free service. Clean store, clean floor models. Highly recommend!

This location offers an extensive variety of mattress brands and levels of firmness (plush, medium,…read moreand firm). My husband and I were interested in a king size bed as we currently have a queen size. We were considering a split king for two reasons: 1) If he rolls over on his side I won't feel the bed move as much since we would have separate mattresses. 2) If we purchased a split king with an adjustable head base one of us could watch tv and read in an upright position while the other person could lay down. They had a promotion over the Columbus holiday that if you purchased a mattress the head base was free. There are three levels for the base, the head being the basic and was free during the promotion. We were so overwhelmed by all the options. It was a lot of info to take in. Maybe even more overwhelming than looking for a car. We were just looking so we didn't make a purchase. Ann, the sales associate, was so helpful, knowledgeable, and patient. I appreciated that she wasn't pushy. Highly recommend this location based on the service and the large floor samples. Bonus: They offer 120 night trial. If you are not satisfied you can return it.

I decided to visit this Sleep Number location within Columbia Mall. I was immediately greeted by:…read moreSleep Associate Johnathan Moore. I was provided a brief overview of the products within the Sleep Number store. I was offered a Sleep Number pillow and offered to lay down on various Sleep Number beds. Sleep Associate Johnathan Moore explained in great length and detail about the specifications of the Sleep Number beds. I had no intentions of purchasing a bed prior to walking into the Sleep Number store. I ended up purchasing a King Size bed. Sleep Associate Johnathan Moore is an asset to the Sleep Number Store and Company. I have nothing but praises for Sleep Associate Johnathan Moore. Excellent Customer Service.

Had a very awkward moment here. I am a sleep number bed owner looking to upgrade to a new model…read more I went into the store today with my son in attempt to try out a few mattresses and maybe purchase. We happened to walk in behind a middle aged couple. The salesman began speaking to the couple. Meanwhile I went to feel out one of the mattresses. I was lying on the mattress that just so happened to be the one that the salesman wanted to show the couple. So he brings them over and says in a dismissive tone "may we steal this from you?" Okay. Well I'm on it testing it out, so I said " you may share it but there is nothing to steal". And I was laying on it first. So he asks if " we are all here together". Because of course the couple in front of my son and I are Black as well." They say no. And they continue to stand above the bed talking while the awkward sales guy says partially under his breath and not even looking at me--"well my colleague may be back in a while to help you out". I got up and moved my way out of the store, not wanting to give this sales staff any business because he acted as if I were just a bother and never properly greeted me. Too bad, as I was prepared to buy.

Shoutout to our local community heroes here at Mattress Firm Laurel!!! The one and only Anani !!!!…read moreThank you for your excellence!!! We have got pillows and mattresses here before, and this was a great investment of time and money! Anani is a priceless treasure!!! His personality is perfect for his trade and I am thankful for his dedication on the phone and in the showroom! I know that he is going to go above and beyond whenever he is involved with his customers! Not only do we get to pick from quality product, we also get his 5 Star service!!! I wish that he could make all of Life's major purchases that smooth! We finally got our Purple Bed! Everyone in our home wants one now!!! We will bring them back here to Anani after we save up some more time and money this year to slowly get our family sleeping in the clouds like Anani put us in!!! God Bless!! Happy New Year 2021!!

I went in to buy a guest mattress because I was really happy with my Mattress Firm mattress that I…read morebought about 5 years ago from a different mattress firm location. I told Anari, the store rep who greeted me, that I wanted one similar to the model I had, and even though that model was discontinued years ago, he knew right away which mattress to suggest. The moment I tried it out, I knew I was going with it as it felt very similar, but I tried a few more out just to make sure. As a result, the whole experience was super quick and easy, and because of the Labor Day sales they had going on, I feel I got a great value on the mattress and bed frame. Perhaps even more importantly, my guests were very happy with it (even thinking of getting a new mattress themselves as a result).