I recently purchased a mattress frame and headboard from mattress firm only to be sent a headboard…read morewith plastic parts that break instantly. Mattress Firm is useless for getting replacement parts and had to go to Home Depot for metal replacement parts. Next time I'm going to a real furniture store.

I recently moved and knew I wanted a new queen mattress and box spring for the new place. When I…read morewent into the store, I was immediately greeted by top salesmen Mike. He was so helpful in finding me the best deals possible and ultimately got the mattress, box spring and delivery all done within my budget. When it came time for the mattress to be delivered, the day before I received an automated call with my delivery time between 10:15 and 12:15. Imagine my surprise when at 8:30 I get a call saying they'll be there in ten. In trying to call them back, I did have some difficulty getting through to a representative as the store was not yet open. Finally after rushing home, I found the delivery men had waited. They were extremely helpful and carried the mattress up all the way to the third floor! Unfortunately the box spring did not fit up the narrow staircase so I declined delivery. I called up Mike and he was able to offer me a split box spring which I could pick up that same day. He even offered to drive it to me on his truck. I ended up going back to the store and we tied it to the roof of my car. No extra charge for the change up! I will recommend this mattress firm to anyone and everyone I know buying a mattress. Thank you so much Mike!! It's no surprise he's the top salesman with such excellent service!

I made the mistake of purchasing a mattress from the "other guy" and had issues that they would not…read moreresolve even though under warranty. Purchased a set from Sleeptime and had an issue but the bed was replaced immediately. Such a pleasure to do business with an honest person. No need to purchase from the big chains or go out of town when you have a real reputable dealer here! Cannot recommend highly enough. Higher quality at a lower cost. Service is the best! Do yourself a favor and see Ben.

The customer service (Lisa and the manager as well) was phenomenal! They took the time with us to…read moreshow us all the features of every mattress. We learned what our comfort level was. I have never been in a store with as good customer service.

What a great place to buy furniture! Corinth was so kind and helpful as we tried different couches…read moreand then arrange delivery for the same day. Super happy with our purchase and how we were treated.

James was extremely helpful in organizing furniture for our rentals. He gives very personalized…read moreservice, goes out of his way to locate needed items, makes suggestions, sent photos of items since I'm not local. Five star service.

Was in dire need of a new mattress. They had quite a few to choose from and try. Found the one we…read morewanted and it was delivered and set up same day as well as the old mattress and box spring taken away. Can't say enough about the service and reasonable pricing. No more back pain!

I wanted a solid wood and reasonably priced bunk bed for my kids and ordered from here after…read morereviewing their website and reading reviews. I'm very happy with the bunk bed. It's very high quality and feels solid. My kids love it. Delivery was fast, and assembly was pretty easy. During the ordering process, I had a question and called the contact number. A man answered and thoroughly and kindly answered my questions. I even accidentally called his number again, and he saw my number pop up and called me back in case I had additional questions! That's good service, especially when I didn't leave a message. The delivery person was great as well- very nice, and wheeled the bunk bed pallet up the driveway to the inside of my garage. I was very happy with my purchase and service!

Bottom line up front: Kids Furniture Solutions provided the best customer service experience I've…read moreever received from an online retailer! After visiting several furniture stores (Ashley's, Jordan's, etc.) to look for furniture for both of our kids' rooms, my wife and I realized that almost everything was cheap fiber board or flimsy furniture. Too often, the stuff we found in a showroom was actually pretty cheap when we looked into the details (opened the drawers, picked up a corner to look underneath, lifted the mattress, examined the hardware fittings, etc). We are a military family, so our furniture needs to last through moves every 2-3 years. We also wanted something that our kids (3 and 6) would not outgrow within a few years. We googled "solid wood furniture," and after reading some reviews (for both Kids Furniture Solutions and some other sites) decided to give KFS a try, mainly because we liked the design of the furniture options. Since I had a question about one of the sales, I called the number listed on the website. The number went through to a voicemail box, asking me to leave a message. Although usually this is a bad sign, I left a message anyway asking for some more details, not really expecting a call back. However, within about 30 minutes, I received a call back from Andrew, who cheerfully answered all of my questions. He had in-depth knowledge of how the beds were put together, and was able to really make me feel good about buying the product. A few hours later, I placed my order. Unfortunately, I immediately realized that I had mistyped my phone number on the delivery form, so I texted Andrew, asking if he could help. He immediately texted back that he was able to fix the error, and he also noticed that I had not added dresser mirrors to my order. Since I had mentioned dressers with mirrors on the phone with him, this was a great catch on his part. He helped me adjust the order, then even reached out again to confirm that it was all set and ready to go. He has also promised to reach out next week when the order is processed for delivery, just to make sure everything goes smoothly. Wow! Needless to say (but I'll say it anyway!), this is customer service and attention to detail far above anything I could have expected. I fully expect the furniture to arrive and meet (if not exceed) my expectations. My wife and I couldn't be happier with our experience! Thanks, Andrew--keep it up!

The Mattress organic sells latex mattresses. One usually needs an appointment to see the…read moremattresses, as the owner runs another company, just FYI. I hadn't done so, but after calling, the owner gladly let me in. The proprietor is an engineer who decided to research beds to help his and his wife's back issues. He then decided to start a small company to sell the beds. He specializes in organic latex bedding that you can built to your own softness/support liking. The beds are high end, and are made by a Virginia company called Savvy Rest. I was pleased with his knowledge of his mattresses. Although I didn't make a purchase, I would recommend checking his store out if you are looking for an organic latex mattress in the area.

Over 15 years later, it was an amazing purchase. Don't be daunted that it's by appointment with the…read moredistributor. He's an interesting guy. Believe his advice to go softer. It's the best bed I've ever owned.