I basically lucked into this place, and I couldn't be more grateful. David went WAY about and…read morebeyond even my highest hopes. I live out of town -- my mother lives in a retirement community in Catonsville. I was visiting for a few days and realized that my mother needed a new mattress. I wanted to have it delivered while I was there so I could get her situated. I called and got David on the phone. He recommended a high quality mattress that was on sale for a good price. He arranged to have it delivered the next day. The delivery guys came when they said they would, took away the old mattress and put the new one in place. They even put the waterproof encasement and the mattress pad on the bed. My mother has a bad back and some mobility issues. The new mattress was super comfortable, but just a little bit thicker than her previous one. This made it more difficult for her to get into bed. I called David the next day to seek a solution. He suggested a lower profile foundation. He had one in stock. Because it was a safety issue, David moved heaven and earth to get the new foundation to my mother quickly. I had to leave before the foundation could be delivered (although it was just a day later). David and the manager of the Frederick store personally took the new foundation to my mother's home. When they were finished putting everything in place, David took the time to call me, told me that they had even made my mother's bed, and told me she was lovely. Honestly, I cannot imagine kinder, more effective service. Thank you!

Finally, a mattress store that knows how to do business! So pleased with a great deal and excellent…read moreservice from David. Catonsville has 10+ mattress stores. Don't waste time at the others (like I did).

This business gave me the best deals for my money. The salesman was polite and the sales person at…read morethe desk was able to deliver the item and resolve any problem quickly. I have used them for furnishing all my businesses. They have my confidence and loyalty.

Purchased two twin mattresses. Todo them home. Upon…read moreunpacking, one was much thinner than advertised, and it had a 12" tear on one the side. Two days later returned for an exchange. The salesperson, a female, was rude, loud and uncompromising, refused either an exchange for refund saying they were now dirty and infected despite we assured her that they had not been used. As we insisted, she grew extremely belligerent and demanded quite loudly we leave the store. We have appealed to the corporate office, submitted a complaint to the BBB, and will consider taking our case to court. Our advice is to avoid this store noting the abysmal customer service by this one ill- tempered employee.

Masood Butt is the best sale manager at this Elliott City, MD location. He is very knowledgeable…read moreabout the products and showed so much patience in the decision process. He explained every detail and answered all questions of each mattress. Great customer service which made me feel listened to and a valuable customer. Highly recommend Masood Butt and this location.

Just purchased a new mattress from this location, and it was the best experience my fiancé and I…read moreever had! We worked with Brian and he was super knowledgeable and incredibly attentive. He listened to our needs and wants, and found a mattress that works for us! 100 percent recommend stopping by if you're in need of a new mattress.

We had a great experience with Josh. It took a while to find the right one, so we were jumping from…read morebed to bed for at least 30 minutes. Josh was very patient and helped us with the process of elimination until we found the perfect bed. He was very specific with details and described all the different mattress types and bases. We had not bought a bed in a VERY long time, so all of his information was super helpful for us to make the best decision. We would definitely recommend this store a Josh specifically.

The main sales associate here is very friendly, knowledgeable and helpful…read more Unfortunately I found it very difficult to to relax and have a moment with the mattress in this store due to the noise coming from the lighting, the sun beaming on the mattresses, and the eye sore and health hazard I couldn't help but stare at. If the store could arrange the mattresses in a location that wouldn't cause the person to be blinded while lying down and fix ceiling tiles and lighting so there isn't an annoying buzz sound.

Couch was roughly $300 less than other places that I have seen it and delivered within one hour…read morepurchase.

Great customer service fair pricing and good quality products, will come back when i need more stuffread more

I've been reading reviews about this Mattress Firm and Nadeem seems to be a special person. While…read morevisiting and eventually purchasing a mattress, yes Nadeem was special and treated us special as well. He gave us a great demonstration of the bed and wasn't aggressive. He explained the entire process to us and made it all easy. Yes, the reviews are true about Nadeem!!!!!! Keep up the great work. The Randle's

I Purchase a mattress the associate there was extremely rude and condescending. After badgering me…read moreabout how much I was trying to spend as he put it he then proceeded to show me three mattresses. These mattresses were obviously sales or bargain mattresses. I feel very insulted and I immediately thanked him for his time and left. Will not shop with mattress firm again.

A few months back we were looking for a new bed but instead found a live roach crawling up a…read morecurtain of one of the displays here. Needless to say we left the store immediately!

The sales associate signed me up for a credit card without consent. He told me they needed to…read moreincrease their applications for financing but not to worry, applying doesn't mean you have to use it. I told him I don't want to finance so as long as the application does not mean obligation that would be fine. Then I get an email I have a credit card. WTF. I went back and talked to a manager at customer service and she did not care. She did t believe me. I had to report him for fraud to get it handled with the bank. I told him I would pick up the following Sunday and he said fine. Here I am on pick up day that I said I would come on, only to be told no pick up on sundays. After your sales associate signed me up for a credit card without my consent. Does this experience get any worse? I guess maybe when I pick up and the chair is all damaged and f'd up. I never want to shop here again. I reached out to corporate and they never answered. Omg such an awful experience what a nightmare.

-5 stars. Fraudsters! Unwilling to remedy their mistakes. RUDE! We purchased two huge leather…read morereclining sofas. Within a year, they both broke, one of which was so bad we couldn't sit on it. The mechanisms snapped--nothing we did. We purchased a warranty, called, and it took 7 months to get back to us. We waited ALL DAY on New Year's Eve for a technician who came 3 hours late. After 40 minutes of labor, he informed us Gavigan's gave him a chair recliner part. Could be months before we get our couch fixed...again. The people who work there are incredibly rude. Have yet to have a positive experience. They actually seem to go out of their way to be awful. We're a military family, and have purchased furniture all over the world. I've NEVER experienced something as awful as my time with Gavigan's. We've contacted the BBB and are looking at other options. Shame on you, Gavigan's. -5 stars. *Value was poor (threads on leather came undone within the year, mechanisms broke) *selection minimal and cheap *service was worst I've ever had *do not honor their word I'll be glad to give the names of the people with whom we worked if you're looking to remedy this problem. We'll see if they get back to us. *my husband and I are disabled veterans and need good seating. We can't even use our couches in our living room. Thanks, Gavigan's!

Nice and competent saleswoman sold us a couch and chair. We loved picking out the fabric for the…read moresofa and 2 cushions. The results were really nice quality and the delivery was perfect. Overall, the best retail experience I've had in years. Recommend!