Drove 2 hours to Columbia to try out the mattresses and asked the sales person the prices. He said…read moreto check the website for pricing and information. Their sales staff are a joke.

All new Purple Mattress models as of around May 2023. The showroom is great to try each mattress…read moreand narrow down the best one. Free exchanges, free returns, no restock fees, all within the first 100 days. But, it seems like they would work with you if there is an issue after that time frame. 10 year warranty. If you buy a Purple mattress from any place other than directly from Purple, you will have to deal with that seller for any returns, exchanges or warranty claims and possible restocking fees. Just come directly to Purple. Excellent customer service. They really want you to be happy with your purchase. The showroom smells amazing. A lavender custom blend fills the air. The beds are arranged in order of price which also reflects level of "luxury". The sales team is non commission and non pressure. The pillows, sheets and of course mattresses are super, high quality. I urge you to do your research, watch some YouTube videos, learn the history of this company and product and of course come in and try these awesome products out. If you or a family member suffer from joint pain, hip pain, back pain, knee pain, shoulder pain any body pain, please consider a Purple Mattress. It relieves pressure points!! I wish I had come here years ago. My sleep has improved dramatically and sleep is extremely important for good health. Lastly, get yourself an adjustable bed base. No matter which company you choose, this is a game changer!!! The sales team are friendly, knowledgeable and again, super non pressure.

I've been reading reviews about this Mattress Firm and Nadeem seems to be a special person. While…read morevisiting and eventually purchasing a mattress, yes Nadeem was special and treated us special as well. He gave us a great demonstration of the bed and wasn't aggressive. He explained the entire process to us and made it all easy. Yes, the reviews are true about Nadeem!!!!!! Keep up the great work. The Randle's

I Purchase a mattress the associate there was extremely rude and condescending. After badgering me…read moreabout how much I was trying to spend as he put it he then proceeded to show me three mattresses. These mattresses were obviously sales or bargain mattresses. I feel very insulted and I immediately thanked him for his time and left. Will not shop with mattress firm again.

i recently ordered bed bug proof mattress and box spring encasements from allpest (they had the…read morelowest prices on the web) due to the growing bed bug epidemic in nyc. i contacted the company upon realizing the box spring encasement that I had received had a small tear in the seam. the owner responded to my e-mail within minutes and immediately sent a replacement.

The Lovesac store has all colors and options of cushions and firmness to try for yourself before…read moreyou buy which is amazing. But even if you don't like it after, everything is returnable/exchangeable. Alison was amazing helping us configure and choose exactly what we wanted. They also have play blocks which really give you a good idea of your couch before purchase and those are actually very accurate.

We were looking for a new bed for my mom and this was our first & only stop. I wasn't expecting to…read morefind a bed with everything she wanted that fast and the experience was different than any other time I've bought beds. First, we were promptly greeted by Sam who was a patient and knowledgeable salesman. We told him what we were looking for in a bed & he showed us a few different bases and then took us over to the diagnostic mattress and computer that evaluates the best mattress for each person based on the answers you enter to the questions about your sleeping habits and your health issues that could affect your sleep. Then Sam had already put a pillow down and paper cover over the bed and mom laid down while the computer was performing diagnostic and after a few min we had a paper listing several mattresses. We started with the first 3 listed, each time mom was able to test them all & each time Sam explained the details for each bed and the difference between each of the other two we were considering. Mom picked out her bed and then Sam answered all our questions and offered to have it delivered on Tuesday (3days after purchase). The people from the company will come in and set up the entire bed and make sure everything is working properly. I have to say I highly recommend this store. It's clean and Sam was great, very pleasant to deal with. We were blessed to not have to drive all over the area checking out the mattress stores. Thanks Sam! Totally appreciate your kindness and assistance.

First and foremost deal with Patricia and only Patricia. I'd give my experience with her 5/5. She…read morewas awesome. However this review encompasses the entire experience. I ordered a king mattress, box spring, frame, pillow and mattress protector. Grand total $2500. 0% financing for 2 years and had everything delivered asap (my first day off). Day of delivery they called me to let me know my 3 hour delivery window 3-6 and arrived around 3:40. Awesome. This is gonna go smooth. Wrong. Things quickly went down hill from here. So the delivery guy tells me that we have a problem. The warehouse where the products are shipped from loaded and labeled the wrong frame. I got the big boy top of the line frame, they packaged the mid range frame however labeled it as the big boy. The delivery crew tells me it'll work for the bed but they don't know if they can leave it and I need to talk to the warehouse supervisor. I don't fault the delivery guys. They just drive the truck and unload and set up the stuff. They got it in and set up quick too!! They also get a 5/5. So the warehouse sup calls me and tells me I have 2 options. We can leave my $2500 bed on the floor until the frame arrives or they can take the whole bed back and deliver it when it's complete. My old bed is already loaded in the truck. The warehouse supervisor then proceeds to lie to me and tell me there isn't a frame on the truck that will work. 0/5 for that guy, I shoulda got a name. I call him out on this lie, a suitable temp frame magically appears from the bed fairy with my name on the box and my new bed is then set up on the temporary frame until the one I ordered can be delivered. I sign off on the delivery as incomplete, call the store and talk to Patricia and she sets me up with a new delivery for my frame. Patricia calls me a few days later; very apologetic might I add, to advise that my frame is out of stock. It happens I get it. It's a popular item. She asks if I can deal with the temp until they're back in stock and she'll call me when they come in. No problem. 5/5 for the honesty. She calls back and leaves a voicemail (I work night shift, and remember this for later it is important). She says the frame is finally in and she can have it to me in 2 days. I get the voicemail after hours and realize I work that day so I call the next day and speak to David, Patricia is off. I think his name was David but if not we'll just go with it from here on out. This freaking guy... So I tell him I can't do the Thursday delivery, can we shoot for Friday afternoon? I work night shift. He says sure. We hang up. I go grocery shopping. Middle of the grocery store he calls back. I can't find your order. Well.... I found it but it says it's complete. I say no. Explain the frame situation. He assures me there's nothing in the system. I say ok. But if they come knocking when I'm trying to sleep for work we're gonna have a problem. I'll talk to Patricia when she's back and hang up. Sorry David if you're reading this I was kinda a dick but was pretty fed up with everything. A few hours go by and David calls me back. I got you a delivery for Friday. I say ok, make it for the afternoon (cuz you know night work and all). He says ok. Bring us to Friday. 10 days from initially ordering the bed. 6:38 AM delivery crew number 2 is ringing my phone. Didn't call with a delivery window, I'm told David set the delivery time as 7a-10a. I'm 20 minutes away just got off work. (Did I mention I work night work yet?) And I'm pretty livid that my girlfriend is there alone to sign for the new frame with some strange men in the house. All goes well though, new frame is in and set up by the time I can make it home. I've been offered 0 compensation for this whole ordeal. My experience with Patricia in the store was fantastic. But everything out of her control; warehouse, the 2nd delivery, her well deserved days off and David covering for her, were all very disappointing. My suggestion: deal with Patricia, and pray you don't get the liar at the warehouse working your order. And again sorry David for being a dick on the phone.... Maybe I deserved the 6:38 am delivery. And the bed. Amazing. Fits 2 adults, 2 cats and a dog no problem. And this frame is pretty awesome too. I suggest spending the extra $$. But hey I'm going to bed. You know, night work and all. -Chris Edit: The company's "solution" was to give me a free mattress protector. I had already purchased one through them. When I asked what I was to do with a second one I was told to put it over the first one... No help there, no compensation for my troubles.

We have used Capital Rug in previous years and found their service was great (prompt, courteous,…read moreprofessional) so I felt confident using them again. Unfortunately, it's been over a month now since I've seen my rugs -- three times, Capitol Rug promised to deliver them and they have never showed up. At this point I'm left wondering if they lost or damaged my rugs and just haven't told me. I'll update this if I get my rugs back, but I can't imagine recommending this outfit that communicates so poorly and repeatedly fails to meet their basic commitments, and for all I know, has lost every rug in my house.

Update #2: we finally received our rug, but it arrived destroyed. I repeat my earlier statement. if…read moreyou care about your rugs, do not go here. Pictures for proof Update: DO NOT GO HERE! Do not trust them with your valuable rugs. If you look at my other reviews, you'll notice I very rarely give a one or even two star review. We have been trying to get our rug back for a whole month (starting two weeks after the day it should have been done) and for the past week the storefront has been closed with no warning or way to contact them. They have not responded to emails or phone messages. We are now moving across the country without our rug because they are unable to return it to us. At this point we'll probably have to seek legal action just to get our property returned. Look up their MD business filing, read the common thread of similar bad reviews. These people will not provide you the service that they promised. We brought them our ring on 6/1/23 they said it would be done 6/15. They evade the phone and when you go in person (if they are even there) they say their machine just got fixed or some other excuse. Update 2: the company finally contacted me and said they would ship my rug. I will update my review once I have received it and evaluated its condition. Would not recommend this place. Brought in my rug over a month ago and was told 14 days. Still have not received it. Even paid in full because they said they would deliver it last week. I've attempted to contact them multiple times. When I went in person they gave me the same excuse that they gave a previous reviewer. The equipment was down for maintenance. For $500 for 1 rug, I expect better service.

We recently bought a new house. I needed a new bed for the guest room. Ace Bedding prices was…read moredefinitely within my price range. I ordered a full size bed with a headboard and footboard. I wanted purple because of the color of the walls were purple. They told me it was available at the warehouse. I pre-paid for everything in advance & Then I received a phone call that Purple was actually not available. I was disappointed that I was told it was available but it wasn't. So I was told only a queen size mattress bed set in white was available at the warehouse and because of their error. I could have it for the same price. I was happy to take a bigger size for the same price. It also came with two free pillows. This is a family owned establishment. The brother and sister were so nice and helpful. They also offer delivery at a very reasonable price. As long as your in the area. They only do delivery and you would need to set it up yourself. My husband set the bed up. The bed is soooooooo comfortable. They have more than just bedding. Nice furniture as well. Definitely check them out if you're ready to save on some cash. I'm so glad that I did!! Highly recommend!!!

We first discovered this place a few years ago. Last summer, we needed our carpet cleaned and…read moredecided to give them a try, even though the rug is very special and truly irreplaceable. From the moment we walked in, we were greeted warmly by friendly staff. They immediately recognized the quality and craftsmanship of the piece, which reassured us. A few weeks later, we received a call that our carpet was ready--and it looked absolutely amazing. It was clear that it had been handled with the utmost care. While we were there, they even custom-cut a carpet pad to perfectly fit the rug. This year, we brought the same rug back for cleaning. To our surprise, Arash not only remembered us, but also remembered the unique two-sided Aztec design of our carpet. Once again, it came back looking beautiful. He also guided us through some of the other carpets they have for sale. His deep knowledge of rug quality, style, design, and craftsmanship is impressive, and his personable, kind nature makes the experience even better. This is truly a trustworthy place with exceptional service, and we definitely recommend them.

I recently had carpets and rugs cleaned by Pooshan. Its rare that a company treats customers like…read morethey matter. Pooshan responded to me with extraordinary care and professional service. From the moment that I stopped into the shop until the work was completed, I had NO doubt that this is an exceptional business. I had found THE right place. My rugs were picked up, thoroughly cleaned, and returned within a reasonable amount of time. When you want your rugs cared for, ask for Alan Ahmadi. He knows carpets and rugs.