Sophie and Daniel at H St location were helpful in store but entered the wrong address for their…read moreown store (!) so my order started getting delivered to a stranger (who fortunately refused delivery). It took me to discover this and call Casper Support on day 9. Oscar apologized and assured me everything was on its way back to H St by day 13. I called on that day and Jeremy said no, one more item was coming on day 18 but offered then to schedule the White-Glove/TaskRabbit delivery service (where the wrong address was entered again).  On day 18 I called and the last item had been delivered, but back to their California warehouse. I gave up, emailing Oscar to cancel my order and request a refund, which I received on day 23. After the first mistake, I figured someone would stay on top of this, yet throughout the whole ordeal, I had to initiate contact.  After they made the sale, I was on my own. Casper staff are nice but seem inept. I really wanted a Casper mattress as it's supposed to be the best. Alas.

Tajuana and her team went above and beyond! After a lengthy mattress search, and not liking other…read morebeds-in-a-box, we decided to give Casper a last minute try. We went into the store to specifically look for a mattress that was recommended to us (Nova hybrid). While the H street store did not have the Nova on display, we settled on the Original hybrid. Tajuana and Jeremy were patient and knowledgeable (providing just the right amount of attention and information, while letting us try out the various mattresses). We walked away thinking the Original hybrid was the choice, but a little disappointed we didn't try the Nova. To our surprise, by the time we arrived back home, Tajuana had texted us - stating she and Jeremy would be happy to get a Nova out from storage and put it our for us to try. We stopped back the following day - getting a chance to evaluate the Nova (spoiler, we settled on the original hybrid, but now our minds' were at peace knowing we tried the Nova). The staff was friendly and patient once again! During our mattress search, we went to about 8+ stores across the DMV, looking at mattresses from $1k-$30k. Casper and the H street store, was only the second store, that provided a knowledgable, friendly and customer-service oriented experience (on par with what we experienced at the $30k mattress store). Thanks to the team!

One of my friends recommended this place as he loves Salt and Stone products. I tried those…read moreproducts at his house so I decided to try them out. Luckily they had some salt and stone body mists and deodorant in stock. Absolutely love it. I have been using La Labo which can get expensive. Salt and Stone products can have the same effect for a cheaper price. The store had various other products as well. Customer service was great. Highly recommend this place at the union market.

Very cool space with an eclectic mix of items from housewares, to candles, to clothing. A great…read moreplace to shop for gifts, or accent pieces for yourself. Or even a place to roam around and browse. The items are distinct and high quality, without gouging or over the top pricing. We ended up with a variety of gifts for family, and a few presents for our home and ourselves. Added benefit the support they provide for the LGBTQ+ community through fundraisers and other contributions.

Decided to finally check this place out and it's pretty big with lots of options. This are fairly…read moreorganized. Very clean and bright which I loved. Parking is a miss but there's a garage nearby and some street parking.

The advertised times/ hours of operation are incorrect. I lugged an entire large bag of items to…read moredonate on public transportation all the way to this location and was turned around at the door and not allowed to donate my items. What's shown online and what the in store personnel adhere to are completely different. It's heartbreaking because I'm essentially forced to throw perfectly good items away since a company that promotes good will and charitable efforts are refusing mine.

This store location is so convenient to my nearby condo. I enjoy walking in and browsing…read moreperiodically during my commute. The selection isn't as expansive as other locations I've gone to, but it's helpful for random quick grab and go items like simple home cleaning items, everyday decor, food condiments, candles and haircare. Pricing is typical for Ross but slightly lower than nearby beauty supply and convenience stores like CVS or Walgreens.

This is actually the best Ross in the DC metro area (not including VA). The customer service at…read moreRoss can be non existent but the staff here are a little nicer than at other stores. I think people often get Ross mixed up with other department stores like Macy's or even TJ Maxx. Their stock can be hit or miss when it comes to women apparel but I'm noticing more hits than before. Shoes are the same. Right now they're getting things like Hokas, vans, doc martins, and Birkenstocks which I found interesting. Caveat: depending on the time of day you go the store will be a mess. They get inventory at least 4x/week so you might want to stop by in the late morning when things haven't been thrown/dropped all over the floor by customers bargain hunting.

A fascinating store with an eclectic array of rugs and other items such as hats, housewares,…read moretrinkets. The inventory is high quality. Another yelper has written that Woven History is a carpet version of a great bookshop; I couldn't agree more. The space is inviting. It's 3 row houses joined together, with nooks and crannies everywhere. The longtime proprietor, Mehmet Yalcin, widely known for his expertise, sadly died last year, however, his daughter, Rabia Yalcin, is now running the store. She's been at her father's side from the beginning, and so the torch has been passed. I met with Rabia recently and she's hit the ground running. She's knowledgeable, trustworthy, and easy to do business with. I can recommend this treasure trove of carpets and village arts that originate from countries found on the famous Silk Road. It's a one-of-a-kind place and very worth your time.

Loved the staff! They had a great collection and they also were able to give me a detailed history…read moreof the items they collected. Would recommend anyone interested in purchasing antiques to visit.

I had a terrific experience with Avanti Woodworks. I had a large library space that I wanted…read morecustom built-in bookcases for, and John at Avanti worked closely with me through the entire process of design, wood and finish selection, construction, finishing, and installation. John's expertise was invaluable, and he was patient, thoughtful, and creative in answering all of my questions and making sure everything was right. I learned a ton, and am very happy that I went with Avanti. And the bookcases turned out better than I ever could have hoped.

We can't say enough good things about John Avanti and his work! We were looking for a custom…read morecorner shelving cabinet to be built to match our existing kitchen cabinets and to house our cookbooks. The job was pretty small but we were thrilled with John's communication, precise and accurate work, his care for the job, and of course the final product! We had reached out to a bunch of people and struggled to find both willing and affordable quotes. John was friendly from the start and within our budget. He went above and beyond after the stain we had ordered from the cabinet company turned out to be incorrect and he was able to very accurately match the existing stain from a sample piece of trim we had given him. We'd recommend John and Avanti for your next cabinetry project - I know that's who we'll be contacting for ours : )

septcarres is the newest store in Eastern Market just a few row houses down from Peregrine. It's a…read moresmall, inviting shop showcasing high end woodwork from shelves to desks to tables. It's all quality, modern stuff. If you want to decorate your house, definitely stop by septcarres! The friendly staff will help you find the perfect woodwork for your home!

I love stopping here before I head to the big box hardware store to support a local business. They…read morehave a phenomenal selection of plants to be located in the city. I recently purchased two large bags of organic potting soil for $15 each and I thought that was a good deal. The staff is attentive and helpful. One young man helps customers transport large items to their vehicles. They also let you borrow trolleys to get things to your car. I usually get my rock salt here in the winter and garden supplies here in the summer. All departments are helpful. I was in the plumbing department recently and was looking for something very small that I located immediately and the person working downstairs greeted me and asked if I needed assistance. I will continue to shop here first!

Stopped in here for a plunger and it was pretty easy to navigate the store. There are tons of…read moreoptions here and the staff were quite helpful.

I've lived in DC for seven years, and unfortunately, I've become accustomed to customer service…read morethat can often feel dismissive, defensive, or simply indifferent. So my experience at Lowe's genuinely took me by surprise--in the best possible way. I worked with Enrique in Kitchen Design, and the level of service he provided was truly first-class. Despite being a very young professional, he was incredibly patient, attentive, and genuinely interested in helping me get my kitchen design right. He asked thoughtful questions, listened carefully, and whenever there was something he wasn't certain about, he had no hesitation in seeking input from his colleagues to make sure I received the right information. What impressed me even more was that the excellent service wasn't limited to Enrique. His colleagues were helpful, his managers were helpful--everyone I interacted with seemed willing to assist and genuinely cared about the customer experience. I honestly couldn't believe I was receiving this level of customer service in DC, let alone at a large home improvement store. Enrique and the entire team completely exceeded my expectations. This is what great customer service should look like. Well done, Lowe's--and especially Enrique!

I am writing to express my deep disappointment and frustration regarding the numerous problems I…read morehave experienced while attempting to purchase products from Lowe's, both online and in person at the Washington, D.C. Market Street store. For reasons that have never been adequately explained, I have been unable to successfully place orders through the Lowe's website. The only way I have been able to order products has been by telephone, which is both inconvenient and unacceptable in today's retail environment. Customers should be able to rely on Lowe's online ordering system to make purchases quickly and efficiently. The day before my visit to the store, I purchased more than $600 worth of materials for delivery. My order was accepted and processed, only to be canceled the following morning because the items were reportedly out of stock. Some of the items in my order were supposed to be shipped from the New Carrollton, Maryland, Lowe's location, yet those items were also canceled due to a lack of inventory. It is unacceptable for Lowe's to accept and process an order without accurately accounting for available inventory across its stores and distribution system. Inventory availability should be accurately reflected before an order is accepted and payment is processed. Canceling an order of this size the next day due to a lack of supplies demonstrates a significant breakdown in communication, inventory management, and customer service. As a result of Lowe's inability to fulfill my order, I was forced to travel to the Washington, D.C. Market Street store in an attempt to purchase the materials myself. My experience at the Washington, D.C. Market Street store on July 16 was equally unacceptable. I waited in the lumber aisle for more than 40 minutes attempting to receive assistance. During that time, I spoke with two Lowe's associates and explained exactly what I needed. Neither associate appeared interested in helping me or cared enough to ensure that I received the assistance I requested. Despite my repeated attempts to obtain help, no one ever returned to assist me. It is incredibly frustrating to spend nearly an hour waiting for assistance only to be ignored. The complete lack of customer service demonstrated by the sales associates was disappointing and unprofessional. Customers should not have to chase down employees or wonder whether anyone intends to help them. I left feeling that my time, my business, and my concerns were of little importance. The combination of an unreliable online ordering process, a canceled delivery order worth more than $600, inaccurate inventory information, and poor in-store customer service has left me questioning whether Lowe's values its customers and their time. Consumers should not have to navigate multiple obstacles simply to purchase products or obtain assistance when problems arise. I am requesting that Lowe's corporate office review the customer service practices and operational procedures associated with both its online ordering system and its inventory management system, as well as the customer service provided at the Washington, D.C. Market Street store. I would also appreciate a prompt response addressing my concerns and outlining what steps Lowe's intends to take to improve the customer experience. I have been extremely disappointed by the lack of consistency, professionalism, and basic customer service I have encountered throughout this process. As a customer, I expect better from a company of Lowe's stature. I sincerely hope that Lowe's will take these concerns seriously and work toward providing the level of service its customers deserve.