What great customer service I received today at Mattress Warehouse on Lincoln Way East in…read moreChambersburg, PA. My sales lady was Tabatha. She was so knowledgeable and could answer every question I had. She took her time with me and I did not feel rushed. She asked me exactly what I was looking for in a bed and had me lay on each bed (some of them twice) if I could not decide which one I liked better. After everything was said and done I walked out of there happy with my purchase. Now, I am looking forward to when my mattress and boxspring comes in for me to pick it up.

On Labor Day weekend 2025, Vida the store manager helped me find a new Stern & Foster mattress…read more Since I am having knee replacement surgery, Vida showed me how me how my new mattress could work with a Temporpedic adjustable bed frame. She let me know that I could and lower my head and feet and even have a massage! It was an excellent no pressure buying experience and I got a great price with a price guarantee too. Vida is a pleasure to shop with!

We went to 6 different mattress store to choose our perfect one. This place in Vienna is the right…read moreplace! We was so happy to come here and get our best mattress for the best price with great offer of free adjustable base! Love it! Bharat (Jack) was so helpful! And great with negotiating! (What I like a lot!) So we perchase our super-mattress Today and will waiting just 4 days to enjoy it. I will add a comment when we will finally sleep like a baby :) Great thing! There was a free water (for me, as a pregnant lady is very important to stay hydrated). And we got a beautiful red balloon for our 9-month son. That was a great experience to work with Bharat (Jack), thank you very much!

5 stars for outstanding customer service and product knowledge from Bahrat. Also, this store has an…read moreexcellent selection of beds and is very well maintained.

I stopped by mattress warehouse on a Sunday about an hour before closing and was greeted by Paul…read more He was already helping a couple, but was more than happy to help me at the same time. First, I laid on the bed matching bed that tells you to lay in different positions and asks you questions about your habits in bed. It prints out a paper with a few different options (not sure why other reviews said 7-8 but it is pretty specific). Then Paul was able to show me 3 different beds that matched what I was looking for. I let him know my budget and he did an amazing job sticking to that without sacrificing quality in terms of the mattress. After trying out the mattresses I told Paul I would return the following day to purchase. The next day I was unable to make the drive from Sterling to Tysons, so he was more than happy to do the transaction over the phone. We went through the payment and delivery process seamlessly - I walked in with a budget and completed my purchase under budget and very happy with my new mattress. In addition to my super easy mattress purchase, I would like to make a point of how kind and professional Paul is. He was happy to hear my concerns and questions and made an effort to show me different options and worked with my needs. I will write a follow up review after my mattress is delivered, but I cannot stress enough how strongly I would recommend Paul and this mattress warehouse location. I checked out many other bed places before and after meeting Paul and no other service met his professionalism and attentiveness to customer needs.

In the middle of the biggest headache!!!…read more Purchased an extremely expensive split King adjustable temperpedic frame and bed. 1st Bed delivered. One side didn't work. They made me refuse the delivery. They also forgot the pillows that were supposed to be delivered. During the process, they took a piece that connected the two pieces together. 2nd replacement bed delivered. It was missing the piece, was on phone it's management and they said (after minutes of arguing my situation) said I didn't have to refuse bed and part will be coming and replaced tomorrow. Now, days later, I've been dealing with the distribution and manager which is saying the part doesnt exist or even if it does isn't needed. So frustrated. I just physically go to store, sales rep got on the phone with temperpedic customer service to confirm the piece exists, and is needed for the bed. The only sympathetic person that helped me was Ali. He actually listened and tried to help. But the company as whole was extremely including district manager and VP Mike Brown have all but ignored or not cared about this incident. Having a bed with an 8 month wife with it coming apart Still waiting on this to be resolved. 9/21.

I had the pleasure recently to interact with Lorie, Mattress Firm's Area Manager in Washington. She…read moreinvestigated and resolved expeditiously a reimbursement concern regarding a mattress delivery. Mattress Firm supports pancreatic cancer research and when they learned that my husband had lost his battle to the disease, Mattress Firm offered to refund my delivery cost. However, locating when the refund to my account was posted presented a little research. In resolving the problem, Lorie maintained an epitome level of professionalism; she spoke to me in a manner in which she would have expected from an Area Manager if she were in the same situation. The take away from this post is Mattress Firm cares about their guests and will exhaust their skills in addressing problems that may occur.

Mattress Firm is highway robbery. There is zero customer service or ability to receive a refund…read moreonce you buy the mattress. I ordered a mattress and box spring on November 19. The boxspring was refused and sent back with driver to warehouse, as drive advised that boxspring would not fit frame. I have called SEVEN times to get a refund for the box spring which never entered my house and have gotten zero response. It has been 3 weeks and there is no response. the 1800 number online does not get you to a real person. This is terrible

We just got two poly wood rockers As in the past the…read moreservice and selection is the best Also they have furniture that is made from real wood not pressed board

I couldn't ask for a better experience from the team at warehouse showrooms. First, they don't work…read moreon commission, so anyone can help you and it's the most informative and low pressure experience ever. Jorge, Andy, John, and everyone else have been so excellent to work with. I came looking at a Rowe sectional and they helped me pick the perfect one, ordered me 20 different off white fabrics (aggressive I know but I needed options), and were so patient with me through my decision process. Their pricing was the best I found and I knew I wanted to buy from a small local business, so I placed the order for my couch and waited for it to come in. The fabric ended up being on back order so we were going to be without a couch for a few weeks. When I called them in a panic they said no worries, they'd get me a loaner in a few days. It was SO generous and held us over until our sectional arrived. Delivery was seamless and even faster than they quoted me. When it arrived it was so perfect and somehow exceeded my expectations. I can't recommend warehouse showrooms enough!

Outstanding transaction all around. Wonderful customer service and great communciation. High…read morequality, solid wood furniture at a price that won't break the bank. Each piece of the John Thomas dining set I ordered was packaged very well and arrived in pristine condition. Looks and feels great. Excellent delivery and installation, arrived right on time. I will buy from here again and highly recommend to my friends, family and neighbors.

shopping at The Furniture House has been one of my experiences in purchasing furnitures. The owner…read moreis very knowledgeable, honest and helpful. I have received all my furnitures on the time with no delays. My furnitures were delivered to my home and setup by his team. They were on time and I had no issues with them. I would highly recommended anyone looking for new furniture to visit this store. They have high-end and budget friendly furnitures for everyone. Jason.

We've been shopping for a loveseat recliner and after looking around several warehouses, we decided…read moreto try Lux Gallery in the Clock Tower shopping center. We were impressed with the designs and with our salesperson, Sam. He's knowledgeable and focused. After hearing our needs, Sam worked with us to get a loveseat we'll hopefully enjoy for years to come. We happily do business with local companies who welcome us. Lux is a great example.

We just bought all of our living room furniture from Lux. Sam was super helpful and accommodating…read more I have to say, I will not waste my time at the over priced chain furniture stores again!

We love our new bed, well it's been 7 months and counting. The quality of life has been elevated to…read morea new height. Now we have sound and amazing sleeps. I have no more pain and the pressure points are no longer an issue, because all I feel is my body been perfectly contoured on the bed, without sinking (you have to make sure to get a more rigid foam if you do not like it too soft). My husband and I like it right in the middle, not too soft or too rigid; we selected the right combination of foam levels as these can be interchangeable (Maddie helped us understand this very well). If you like memory foam mattress you should think about this all organic and natural option, with no fumes to endanger your health, no toxicity will come out from this type of organic/natural rubber mattress. It was a wonderful investment well worth every penny, especially when it comes to your health and quality of life. Also, Maddie's excellent customer service was a plus, she was very helpful, super friendly, professional and extremely knowledgeable during our visit. She made the whole experience enjoyable. I will definitely recommend this store to anyone in need of a new and high quality mattress.

I was excited when I went to their store and spent an hour deciding which layers I want to crate my…read more$2400+ mattress. Dropped another $300+ on the wool topper. Slept well for the better part of a year then it failed me - bad sinking where I lay. They sent a man to the house to look at the mattress and her replaced the top layer. Six months later same sink hole. Another visit from their man and the middle layer was replaced. He made certain that my bed frame wasn't the cause. A few months later the sagging returned. I hate this mattress. I was a fool to drop a couple thousand dollars on it. I'm 6' and 175lbs. This mattress should have supported me for ten+ years. Not just 1 year.

We bought a mattress here recently - and it was a great experience. I have been wanting a…read moretempur-pedic since I was a kid, so I finally treated myself and bought the mattress and smart base. COVID Pre-Caution - The employees wiped everything, had masks/face shields, provided us with a sheet to use to try mattresses, and had hand sanitizer almost by every bed Employees - Honestly, they were great. Skylar was very informative and assisted us throughout the process. He gave us an honest opinion and was not pushy at all, which is why we came back to buy the mattress here. The manager Chanda (I believe, sorry for the spelling) was AWESOME and funny, and gave us the best deal possible. I rarely leave reviews, but I had a great time dealing with this store and product, that I highly recommend you use them if you are in the market for a new bed/base! PS - I asked what delivery was like and they stated 7-10 days. I had family coming in the next weekend and asked if there was any way to expedite. They said they will try...I received the mattress three days later. SO HAPPY!!!! Thanks again!

We were looking for a new mattress/bed for an upcoming move and had several we were highly…read moreinterested in. We visited the Tempur-pedic flagship at Tysons and worked with Chanda who was extreme knowledgeable and a delight to work with. She was patient, thoroughly explained all the technologies, and provided us space to discuss our decision. We found (what we hope to be) an amazing bed that my husband I will both love in a safe and friendly environment. Can't wait to get our new bed when we move into our new house soon!

Have been very pleased with each experience here. Bobs is discounted, and I have a bed and bureaus…read morefrom here. Both are high quality. Next visit will be a new recliner, as the one from 1950 something is finally getting worn out. Their prices are hard to beat. Sure you can haggle at Marlo's, but I prefer here much more. All of the employees have been friendly. They are knowledgeable too. Loved the delivery service, which the other competitor mentioned, has had some issues. Flawless and on time. That alone is a great aspect. You'll be smart to go in here, as the staff can be very helpful. I definitely recommend them.

We stopped at Bob's furniture to look at a new couch/couch bed. We were immediately greeted by one…read moreof their associates who was incredibly helpful. He assisted us in picking out the perfect couch for us and even helped us find a good deal online for the couch. Very happy with the value of the furniture that we got. They also have a fun Bob's cafe that has complimentary coffee, iced cream, cookies, and other sweets! This is an ideal furniture store for the atmosphere, service, and value of furniture at an affordable rate.