What great customer service I received today at Mattress Warehouse on Lincoln Way East in…read moreChambersburg, PA. My sales lady was Tabatha. She was so knowledgeable and could answer every question I had. She took her time with me and I did not feel rushed. She asked me exactly what I was looking for in a bed and had me lay on each bed (some of them twice) if I could not decide which one I liked better. After everything was said and done I walked out of there happy with my purchase. Now, I am looking forward to when my mattress and boxspring comes in for me to pick it up.

On Labor Day weekend 2025, Vida the store manager helped me find a new Stern & Foster mattress…read more Since I am having knee replacement surgery, Vida showed me how me how my new mattress could work with a Temporpedic adjustable bed frame. She let me know that I could and lower my head and feet and even have a massage! It was an excellent no pressure buying experience and I got a great price with a price guarantee too. Vida is a pleasure to shop with!

5 stars for outstanding customer service and product knowledge from Bahrat. Also, this store has an…read moreexcellent selection of beds and is very well maintained.

I came in to look at mattresses twice and purchased the second day. Both sales associates, both…read morenamed James, were extremely helpful and I appreciate the assistance they were able to provide! I'm very happy with my purchase.

In the middle of the biggest headache!!!…read more Purchased an extremely expensive split King adjustable temperpedic frame and bed. 1st Bed delivered. One side didn't work. They made me refuse the delivery. They also forgot the pillows that were supposed to be delivered. During the process, they took a piece that connected the two pieces together. 2nd replacement bed delivered. It was missing the piece, was on phone it's management and they said (after minutes of arguing my situation) said I didn't have to refuse bed and part will be coming and replaced tomorrow. Now, days later, I've been dealing with the distribution and manager which is saying the part doesnt exist or even if it does isn't needed. So frustrated. I just physically go to store, sales rep got on the phone with temperpedic customer service to confirm the piece exists, and is needed for the bed. The only sympathetic person that helped me was Ali. He actually listened and tried to help. But the company as whole was extremely including district manager and VP Mike Brown have all but ignored or not cared about this incident. Having a bed with an 8 month wife with it coming apart Still waiting on this to be resolved. 9/21.

Best mattress store in town! Went to 3 different shops in the neighborhood and this place had the…read morebest customer service + deals! Ali and Mimi were extremely helpful & knowledgeable. We walked out with a mattress that best suits our needs. If you're looking for a great bed, this place is it!

Mattress Firm is highway robbery. There is zero customer service or ability to receive a refund…read moreonce you buy the mattress. I ordered a mattress and box spring on November 19. The boxspring was refused and sent back with driver to warehouse, as drive advised that boxspring would not fit frame. I have called SEVEN times to get a refund for the box spring which never entered my house and have gotten zero response. It has been 3 weeks and there is no response. the 1800 number online does not get you to a real person. This is terrible

Don't come here. The Sales people will screw you. Tried to return an item that is unopened and…read moreunused in the original packaging. They won't accept the return. I tried returning the item within 24 hours of ordering the item to prevent delivery but they said it was too late, only to receive an email hours later that it was just processed so in fact it wasn't to late. Save your time and money, go elsewhere or order online where hassle free returns are easier and guaranteed.

We just got two poly wood rockers As in the past the…read moreservice and selection is the best Also they have furniture that is made from real wood not pressed board

Mike and Rusty are great! We are having a custom table made and brought in a Windsor chair to have…read morethe stain matched and Rusty was able to name the manufacturer, style, and stain from across the room. Incredible dedication to their craft. Look no further for your custom furniture. Pricing is incredibly reasonable, truly a steal. Everything they sell is of the best quality and they work directly with the Amish. One of the last businesses of its kind. They really love what they do. 100% worth the trip.

shopping at The Furniture House has been one of my experiences in purchasing furnitures. The owner…read moreis very knowledgeable, honest and helpful. I have received all my furnitures on the time with no delays. My furnitures were delivered to my home and setup by his team. They were on time and I had no issues with them. I would highly recommended anyone looking for new furniture to visit this store. They have high-end and budget friendly furnitures for everyone. Jason.

My partner and I needed a new couch, and we had already gone to all the usual suspects (Ashley,…read moreRegency, Bob's, IKEA, Costco, and even Bassett) but we couldn't find what we wanted: a floppable couch within our budget of $2500. I found Furniture House on Yelp, so we decided to make the drive out to Manassas. We were NOT disappointed! We were greeted at the door by the owner, Maged, who was not at all pushy, but instead encouraged us to look around and promised he would get us a good deal. When we didn't find what we were looking for, he sent us 2 minutes down the road to his other store. There, we found exactly what we wanted--a Jackson Furniture L-shaped sectional (sturdy and American-made) under our budget. Maged insisted on covering shipping costs for us and told us to expect our new couch in 8 weeks. It arrived in less than a month! We now have the most comfortable sofa on the planet and we can't stop lounging on it (or bragging about it) :) Bottom line: Maged provided exceptional customer service and bent over backwards to get us what we were looking for at a good price. Will return for our next piece of furniture!

We've been shopping for a loveseat recliner and after looking around several warehouses, we decided…read moreto try Lux Gallery in the Clock Tower shopping center. We were impressed with the designs and with our salesperson, Sam. He's knowledgeable and focused. After hearing our needs, Sam worked with us to get a loveseat we'll hopefully enjoy for years to come. We happily do business with local companies who welcome us. Lux is a great example.

We just bought all of our living room furniture from Lux. Sam was super helpful and accommodating…read more I have to say, I will not waste my time at the over priced chain furniture stores again!

I was excited when I went to their store and spent an hour deciding which layers I want to crate my…read more$2400+ mattress. Dropped another $300+ on the wool topper. Slept well for the better part of a year then it failed me - bad sinking where I lay. They sent a man to the house to look at the mattress and her replaced the top layer. Six months later same sink hole. Another visit from their man and the middle layer was replaced. He made certain that my bed frame wasn't the cause. A few months later the sagging returned. I hate this mattress. I was a fool to drop a couple thousand dollars on it. I'm 6' and 175lbs. This mattress should have supported me for ten+ years. Not just 1 year.

I've had my queen Serenity mattress, Woolsy topper and Kapok pillows for nearly two weeks, and…read morecouldn't be more thrilled! My Fitbit sleep tracker is showing (and I'm definitely feeling) that my typical night's sleep is longer and more solid than before. And when I'm awake, it's hard to resist reading or watching TV in bed, too -- it is SO comfortable!!! I highly recommend Savvy Rest for comfort, health, and the knowledge that their products are environmentally friendly. Kudos also to Lay Lwin for her informative in-store assistance and to the awesome team members who delivered and set up my bed.

We were looking for a new mattress/bed for an upcoming move and had several we were highly…read moreinterested in. We visited the Tempur-pedic flagship at Tysons and worked with Chanda who was extreme knowledgeable and a delight to work with. She was patient, thoroughly explained all the technologies, and provided us space to discuss our decision. We found (what we hope to be) an amazing bed that my husband I will both love in a safe and friendly environment. Can't wait to get our new bed when we move into our new house soon!

We bought a mattress here recently - and it was a great experience. I have been wanting a…read moretempur-pedic since I was a kid, so I finally treated myself and bought the mattress and smart base. COVID Pre-Caution - The employees wiped everything, had masks/face shields, provided us with a sheet to use to try mattresses, and had hand sanitizer almost by every bed Employees - Honestly, they were great. Skylar was very informative and assisted us throughout the process. He gave us an honest opinion and was not pushy at all, which is why we came back to buy the mattress here. The manager Chanda (I believe, sorry for the spelling) was AWESOME and funny, and gave us the best deal possible. I rarely leave reviews, but I had a great time dealing with this store and product, that I highly recommend you use them if you are in the market for a new bed/base! PS - I asked what delivery was like and they stated 7-10 days. I had family coming in the next weekend and asked if there was any way to expedite. They said they will try...I received the mattress three days later. SO HAPPY!!!! Thanks again!

We stopped at Bob's furniture to look at a new couch/couch bed. We were immediately greeted by one…read moreof their associates who was incredibly helpful. He assisted us in picking out the perfect couch for us and even helped us find a good deal online for the couch. Very happy with the value of the furniture that we got. They also have a fun Bob's cafe that has complimentary coffee, iced cream, cookies, and other sweets! This is an ideal furniture store for the atmosphere, service, and value of furniture at an affordable rate.

Worst company I have ever worked with. They lie to get you to spend more money on guarantees that…read morethey have no intention of seeing through. They reword it at time you want to use it so they can reject your request. I will NEVER step into another Bobs in my life.