In the middle of the biggest headache!!!…read more Purchased an extremely expensive split King adjustable temperpedic frame and bed. 1st Bed delivered. One side didn't work. They made me refuse the delivery. They also forgot the pillows that were supposed to be delivered. During the process, they took a piece that connected the two pieces together. 2nd replacement bed delivered. It was missing the piece, was on phone it's management and they said (after minutes of arguing my situation) said I didn't have to refuse bed and part will be coming and replaced tomorrow. Now, days later, I've been dealing with the distribution and manager which is saying the part doesnt exist or even if it does isn't needed. So frustrated. I just physically go to store, sales rep got on the phone with temperpedic customer service to confirm the piece exists, and is needed for the bed. The only sympathetic person that helped me was Ali. He actually listened and tried to help. But the company as whole was extremely including district manager and VP Mike Brown have all but ignored or not cared about this incident. Having a bed with an 8 month wife with it coming apart Still waiting on this to be resolved. 9/21.

Best mattress store in town! Went to 3 different shops in the neighborhood and this place had the…read morebest customer service + deals! Ali and Mimi were extremely helpful & knowledgeable. We walked out with a mattress that best suits our needs. If you're looking for a great bed, this place is it!

I didn't exactly jump out of bed screaming, "I'm so excited to go mattress shopping!" ,but having…read morethe right sales consultant like Autume truly made the entire experience enjoyable. We've been shopping around for a new mattress and wanted something softer. After visiting a few national chain mattress stores and not finding anything we loved, I came across SleePare online, they carry many of the popular online mattress brands, but you can actually try them in person before ordering. We set up an appointment online, walked in, and let Autume know what we were looking for. She recommended a few models based on our preferences and then gave us plenty of space to test them out. We never felt pressured or rushed to make a decision. Autume was knowledgeable, professional, and very personable. I especially appreciated how well she explained the differences between brands, models, and styles. The mattress we chose is made in the USA, which is a bonus. Orders typically take about 2-3 weeks, and we can't wait for it to arrive! They offer both white-glove delivery service and free FedEx shipping options. The store's ambiance was wonderful, soft lighting that really sets the mood for comfortably trying out mattresses. I highly recommend checking out SleePare. Being able to test online mattress brands in person before buying is such a smart concept. What a great experience!

In the adventure of looking for the perfect mattress, it's always great to find people who actually…read morelove what they do and Dustin at SleePare is just that. He was helpful from start to finish and even pointed me to resources that are better fit for what I'm looking for. He even entertained lots of questions from my curious sunshine bumblebee.

Love Purple Mattress! The raw egg test piqued my curiosity, and now we own 3 Purple mattresses…read morealong with pillows and sheets! We bought a Queen standard mattress for our son, and then soon afterwards bought a twin for my daughter and now a King Purple Flex mattress for hubby and me. The Queen and King mattresses come with the adorable squishy toys! The airy waffle mattresses are super comfy and hold up well and even better than our Sleep Number mattress! The Purple Flex is softer and less firm than the standard mattress with extra layer of foam. I can feel the difference when I lay on my son's mattress vs mine and the extra $300 is well worth it! The mattress has a cooling agent. The thick Harmony pillow offers perfect back support when lounging around in bed (writing this review and watching TV!) The flat Dreamweaver is perfect for actually sleeping. My only complaint is that the Dreamweaver has a mild funky smell. The mattress is pretty easy to roll out and didn't need much assembly (we didn't pay for installation). The stretchy linens are super comfy and worth the splurge and received a great bundle discount on the pillows and linens. Shout-out to Jorge at the store, who was friendly and super helpful with scoring some great deals! Highly satisfied customer and recommend Purple if you're looking for a great goodnight sleep!

Our salespeople Jorge And Stephen were patient and professional…read more We were pleased with our purchase experience!

We came in to buy 2 mattresses -- one for the master bedroom and one for my teen son. Robert made…read morethe process quick and easy and pointed out the sale discounts available. Excellent fast service. Thank you!! Highly recommend asking for Robert!

I walked in and met with Robert. He was patient and kind. He offered me a nice deal. My schedule is…read morecrazy but he managed to get my new bed delivered within a few days. The delivery people were right on time. They got rid of my old mattress and gave me tutorial on the new one. I called Robert after I received the new bed and told him my old sheets did not fit. He said come into the store and he would give me a nice discount on new deep pocket sheets. I highly recommend this business.

This store is closed - we drove to Tysons to find out the hard way. Would be good if they updated…read moreApple Maps.

The pillows are nice. I own two. So I after I left my kid's stomach suddenly hurt. He remembered…read morethere was a restroom at Casper and said he was going to go. I said we should find another one but he said it was an emergency and didn't have time. Well, ok! Anyway while I'm contemplating buying a weighted blanket the employee comes and tells me 6 times that "it's a private bathroom you really should ask" and every time I say "sorry" and "it was an emergency" and "my son ran directly to the bathroom because he didn't have time, that's about it" he just keeps repeating "it's a private bathroom you know, you really should ask" and at some point I ask if he wants to tell my son that and he says... "it's a private bathroom you really need to ask permission" Lmao. Even funnier is that there is zero "private" signage just a big triangle with the men's and women's symbols and giant text saying "restroom." So like, instead of getting mattresses out the door he needed to give me and my family an etiquette lesson like this is our hobby. I guess my other hobby is writing negative yelp reviews about jerk employees and never buying products again. I mean, not until now but hey why not start.

I am disabled and do not use voice telephones, TTYs, Relays, etc. I have a split king with 2…read morebases. One base failed, and I tried to get support. Tempur-Pedic customer support sent me virtually the same information as in the manual that I already told them I tried, then refused to assist me unless I called. I escalated as their accessibility page claims to promise to communicate in a manner accessible to the customer. I then got an email telling me they would have to send a technician and would need my credit card, but then lied about "protection laws" saying I would not be able to send my credit card info via email. There are no such laws, and I would have sent in multiple emails from different addresses. A company of this size should have a payment portal AND online chat.

I hate leaving bad reviews... But I'm writing this in hopes that management sees this and attempts…read moreto work with the sales associate we had to improve her technique. We initially went into the store in 2018 and walked out so irritated because the sales associate responded to our questions without actually answering them. We were trying to figure out what the difference was between the Cloud/Adapt/Breeze -- and then within those lines, what is the difference between the Basic/Pro/Luxe? (Why am I paying an extra $1-$2K? What is the difference?) We ended up walking out so frustrated and did not buy anything. Fast forward 4.5 years, and we decide it's truly time for a new bed. So we go back, and end up getting helped by the same woman... She kept referring to the LuxeAdapt Firm mattress as "medium" and then when we were trying to find the LUXEAdapt Firm with the cooling tech (the LUXEBreeze Firm) she told us that bed was not he same because it wasn't firm, it was soft... This resulted in my husband just being so frustrated bc nothing made sense and everything was so convoluted. We ended up going to Mattress Firm to buy our Tempur-Pedic just because we couldn't deal with going back again and getting the same sales associate. Tempurpedic, PLEASE retrain your staff... They should be able to explain the differences in the mattresses and should be able to listen to customers and actually answer their questions without making everything even more confusing than it already is. (Don't get me started on your naming structure/firmness options for your beds -- maybe use a firmness level rating system that's actually tested with weight/compression so you can say 1-10 how firm the mattress is...) We were prepared to buy on the spot, and we ended up walking out and driving 30 mins to a Mattress Firm store where we spent another two hours retesting mattresses and buying the mattress we were originally looking for just bc the experience at Tempurpedic was so frustrating. It is extremely frustrating to not be able to get legitimate answers about a product you're about to spend $5K+ on. It's just not a pleasant experience at all.

I had the pleasure in working with Dylan. He was an absolute joy from the time we walked in the…read morestore from the time leaving out. Customer service was really great. If you go to Tysons Corner, I highly suggest asking for Dylan to assist you. He made the experience fun, engaging and answered all questions or concerns we had.

This would be negative stars if it were an option. I have had my sleep number for about 5 years. It…read morehas had a chemical smell for at least the last year. Sleep number will do nothing about it and all they say is sorry it happens. So we really don't want to inhale chemicals all night while we sleep since we have no idea if it is unhealthy. What a waste of money! Stay away!

Rosemary was so amazing and super helpful! She has a wonderful attitude and would definitely want…read moreto be serviced by her every time I come in there. :)

I've had an incredibly frustrating experience trying to schedule a free in-home design consultation…read morewith Crate & Barrel. First, I scheduled online, and less than an hour before the appointment, the designer canceled on me. While disappointing, I gave them the benefit of the doubt and rescheduled for the following week. This time, the designer, Lise, reached out to confirm the appointment--only to not show up at all. No call, no explanation, nothing. This level of unprofessionalism is unacceptable, especially from a company that markets itself as providing premium services. I wasted hours rearranging my schedule for absolutely nothing. If this is how Crate & Barrel treats customers during the consultation phase, I can't imagine how much worse it would be once a purchase is involved. Needless to say, I'm reconsidering spending my money here as this store doesn't value my time.