Purple - Tysons Corner Center

Avoid this store. The buying experience was great, and I…read morecommitted to a custom-designed sectional and a dining set with eight chairs. I was informed that, because the furniture was custom-built and imported from Europe, there would be a long lead time of about four months, which I accepted. However, delivery now does not seem likely anytime soon. I asked the store to confirm ETA in July 2026, but they have refused or failed to act with any urgency. At this point, I intend to cancel the order, and I would not recommend this store to others. I did not expect this level of service from a retailer located in a high-end mall like Tysons Galleria and charging thousands of dollars.

I ordered a mirror that had an expected delivery date of three months. It's been one YEAR and I…read moredon't have the mirror yet. No one from the store (Tysons Galleria) provides any updates on the status. Employees seem frustrated when inquiries are made. The only response I have received is that it is coming from Denmark. The store manager said he would keep me updated I haven't heard from him. Do not purchase from this store.....

Marseilles sofa and Chiva coffee table

Amsterdam sofa with Madrid coffee table

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Hampton sofa with Lucca recliner

Crate & Barrel

2.9(110 reviews)

Large space, moderate selection of couches and sectionals, and helpful staff - the place is bright,…read moresomewhat well-organized, and has a steady influx of customers coming in. The staff are readily available to assist, and the place is also attached to CB2 for additional housewares. +helpful staff

I've had an incredibly frustrating experience trying to schedule a free in-home design consultation…read morewith Crate & Barrel. First, I scheduled online, and less than an hour before the appointment, the designer canceled on me. While disappointing, I gave them the benefit of the doubt and rescheduled for the following week. This time, the designer, Lise, reached out to confirm the appointment--only to not show up at all. No call, no explanation, nothing. This level of unprofessionalism is unacceptable, especially from a company that markets itself as providing premium services. I wasted hours rearranging my schedule for absolutely nothing. If this is how Crate & Barrel treats customers during the consultation phase, I can't imagine how much worse it would be once a purchase is involved. Needless to say, I'm reconsidering spending my money here as this store doesn't value my time.

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Pottery Barn

2.0(73 reviews)

0.1 mi

This is a local Pottery Barn location that we go to when looking for furniture for our home…read more This time around we wanted to buy a set for our son's room and we stopped by this store to check out the options for his room. They have a wide selection available online and the new/most popular models available in the store to look at and compare. On our visit we were assisted by Tracy, who showed us the models we were considering. She also showed us samples of different color swatches for us to compare. Placing the order was easy and we are looking forward to getting the furniture delivered shortly

The customer service is horrific. I went to pick up an item I purchased and the store associate…read moreflat out ignored me when I was standing in front of them trying to get their attention. I literally watched them offer assistance to a woman in front of me 30 seconds prior, to which they declined. Not sure what that was about but, it was certainly rude. For a "high end furniture store" they really don't know how to treat their customers. Also when they were loading the furniture in the car, they damaged it and didn't do anything about it. I should have returned it on the spot had I known it was damaged. Take your business to Crate and Barrel at Galleria instead, they are much nicer to their customers.

Pottery barn

New recycle basket??

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HomeGoods

3.4(50 reviews)

0.7 mi

Very well organized store. They sell everything you need for the home. For example: rugs for the…read morebath, kitchen, and living areas, linens, kitchenware, pots, dishes, small appliances, seasonal items, wall art, and knick-knacks. Prices are somewhat reasonable. Other stores of the similar chain are Marshall's, Sierra, TJ Maxx. Highly recommend!

This is one of the nicer HomeGoods location I've been to. Everything is incredibly organized and…read moreyou can tell the staff put in great effort to keep it clean and tidy. The selection is great (especially for furniture) and the deals are like those you would find at any of their locations!

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Lovesac

3.4(40 reviews)

0.1 mi

My husband and I came to this store yesterday with a plan that we were going to purchase. We worked…read morewith Ian. Lovesac is not cheap and it's a HUGE investment. He showed us different layouts and let us sit on the model couch in the store. I had many questions. I asked one question and he bluntly responded with "what don't you understand?" Then, I wasn't understanding what a deep seat was. I interpreted it as a vertical vs horizontal seat. I asked him about the horizontal seat and he swore that was the one I had sat in. It wasn't until that I had made the sale, that he finally started to calm down and lose the smart ness. I also was trying to find a referral code and he was adamant that it had to be added prior to purchase. I was unable to get it then so I figured I will just call the store and get the $100 applied to my credit. We asked him a few times about the delivery. he told us to download the fedex app and when we did, the address would be linked to the tracking number. That's how we get it. I haven't seen anything yet. I certainly hope that he was right and he wasn't just telling us thing to get us out of the store.

Great customer service from Doug, we love the couch, it's been through two houses and 10…read moreconfigurations, lasting well through a cat, a toddler, an infant, and my various red wine and coffee stains. Now if only I could get those stains from my teeth...

The sac is this big. Yes, size matters.

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Arhaus

1.8(333 reviews)

I ordered pillows and the fabric came apart in the first few weeks. I tried to return to the store…read morebut they won't take online orders in store and online will only refund or replace within 30 days!!!! I was busy and didn't get to it in time. This is just not acceptable!

I would never buy from Arhaus again. I purchased a dining set from them and the table cracked in 12…read moreplaces within 3 months. The company said it was outside the warranty period which was completely insane for a piece of expensive furniture to not last at least a year. The local store did exchange it but they didn't have the same color and wouldn't provide a refund so I now have a dining set I didn't want. Terrible experience and I'd avoid this place - they don't stand but their expensive products

The arm rest doesn't fit into the leg!

Door will not close

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RH Tysons | The Gallery at the Tysons Galleria

2.3(53 reviews)

We came in on a Sunday about an hour before closing. There was a wait to be seen by a sales advisor…read morebut they offered us water and checked in on as we browsed the gallery. Eventually we were paired with Quinn who helped us order the chandelier we came in for. Quinn was super knowledgeable and asked all the right questions, exactly the reason why I came into the shop vs. ordering from home. She went over height requirements and measurements and made sure we ordered the right parts. Also, she was very transparent on how their membership works and their return policy. The overall experience was very pleasant and there was no pressure to buy or to add more to the cart. 5/5, will do business with again.

I was surprised at large this Restoration Hardware was -…read more Staff were not readily available, and it was hard to find someone to ask questions or obtain any type of assistance. The layout is kind of funky, as you'd think certain furniture were near or adjacent to each other - selection-wise, there wasn't much variety. There were some staff who were wiping down and vacuuming certain 'rooms' to maintain cleanliness. +unavailability of staff +limited selection of furniture

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CB2 - They just delivered the couch for my second living room and I love it!

CB2

1.4(10 reviews)

0.3 mi

I still do not have all my furniture despite placing the order in May. They were unable to deliver…read moreto my upper deck on the first try because the company will not hoist furniture. I understand the policy, but a design expert was in my home, taking photos. At that point, she should have let me know that I would need to hire another company. The only compensation I received was a free second delivery. Customer service would not even give me a meaningful discount on sectional covers. DO NOT USE CB2 or Crate and Barrel. I truly regret my decision.

These people simply do not want to work. The short heavyset bald manager makes up rules on the spot…read moreabout their "return policy" and then talks nonsense when questioned. Cb2 customer service themselves noted that they knew about him and the lack of service at this particular store. Ah well, there are plenty of choices around.

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Roche Bobois

4.7(3 reviews)

0.4 mi

I had trouble with cushions on my sofa. Eventually, I bought my own material and used an…read moreupholsterer to make new cushions. I am giving Roche Bobois a 'Good' rating and not a lower rating for two reasons: 1. Arjun and Wesley (two salesmen) are great to deal with and good at their job. They have a good eye for design and putting pieces together. Extremely easy to speak to and collaborate with. 2. The style and sophistication at Roche Bobois is met by a very few other companies.

If you are looking for stunning and luxurious furniture do yourself a favor and visit Roche Bobois…read more My designer Arjun help me to select the most amazing pieces that reflect my style and taste. Arjun has extensive knowledge and expertise in home decor. Arjun helped me create my home into a magical fairytale. I'm grateful for his attention to detail,his ability to listen to my vision and turn it into something amazing and also very kind and professional.

Our in house 3D design services

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Bassett Furniture

3.7(34 reviews)

1.4 mi

We ordered quite a bit of furniture from Bassett. We were disappointed when the coffee table…read morearrived damaged. Not to mention the lamps we ordered were not delivered and I had to call to remind them we had ordered and paid for them. Only after they looked up the order, they realized they forgot to include them. Very disappointing experience. Furniture was beautiful but customer service needs to be improved.

I've bought a living room chair from here. In the last week I'm looking at sectionals. Pricing here…read moreis hit or miss. Don't be afraid to negotiate. Most furniture stores in my experience, absolutely will, or throw in a few freebies. I like their quality. The chair has held up for my son and I, along with a rather large dog. He can stay there! He seems to like it. Their sales staff are polite, friendly, and knowledgeable. Some furniture stores are pushy. This one isn't. Prices are up considerably. Yes I'll allow some inflation, but right now doesn't seem so good on the wallet. Their furniture selection is decent enough. If you're in the area, it would help to at least give them a try.

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George W.

3 years ago

Shopping for a mattress can be a daunting experience, but my recent visit to the mattress store was made much easier thanks to the exceptional service provided by 2 great salespersons Iwana and May. They both went above and beyond to show me all of the available options, and even took the time to explain the differences between each one. She was patient and attentive, answering all of my questions and ensuring that I was completely satisfied with my purchase. Not only did they help me find the perfect mattress for my needs, but she also got me the best deal possible. Overall, my shopping experience at this Purple store was excellent, and I would highly recommend it to anyone in need of a new mattress. read more

Ola T.

3 years ago

Saturday afternoon I went to the Purple store in order to check on their pillows. My husband and I were greeted by very nice sale person. She was a very knowledgeable and helpful. Showed us around the store and showed us different types of mattresses. After spending some time with her and getting more information on the products , I think we are ready to purchase the whole bed. The sales rep was so profesional, pleasant and inciteful which made it so nice to spend time with her. Thank you so much Helai for your help. read more

M A.

2 years ago

We bought a Purple Rejuvenate Premier Luxe mattress and Smart adjustable bed from the Tysons store. Helai's help and support in that process was a major contributor to our decision. We visited the store twice, and she was very professional and courteous in her explanations and let us take our time in deciding. We have also been pleasantly surprised at the actual delivery timeline- arrived much sooner than expected. Thanks Helai! Looking forward to trying out the mattress and bed. read more

Jay L.

1 year ago

I recently went mattress shopping for my new home and had a great experience thanks to Helai Zazai, a representative from Purple. She was incredibly helpful--walking us through all the features and recommending options that fit our needs. She also shared store discounts and benefits we wouldn't have known about otherwise. What impressed me most was her responsiveness--even after working hours, she answered our questions quickly. Truly outstanding service! read more

K F.

3 years ago

I had a great experience stopping in to the showroom. I already have a purple mattress but wanted to see some of their newer products in person before deciding which to buy. Iwona was amazingly friendly and helpful in showing me the different options. Note that this is more of a showroom than a retail store, so they don't have every item in stock, but the staff can order products for home delivery. read more

Erika S.

2 years ago

stephen was awesome! he was super professional and knowledgeable. friendly staff with kind smile. explained very well about the differences between the beds while we are struggling to choose the right one for me and my husband. thank you for all your help! so happy to make a right purchase. i cant wait to sleep on purple mattress! read more

Mahboobullah G.

1 year ago

@Helai, I had a wonderful experience with Helai. She was professional, kind, and incredibly helpful throughout the entire process. Her attention to detail and dedication to ensuring everything went smoothly truly stood out. I really appreciated her support and would gladly to visit your store again! read more

Purple - Tysons Corner Center - mattresses - Updated October 2026

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Tempur-Pedic Flagship Store - Tysons Corner Center

5.0

(4 reviews)

We were looking for a new mattress/bed for an upcoming move and had several we were highly…read moreinterested in. We visited the Tempur-pedic flagship at Tysons and worked with Chanda who was extreme knowledgeable and a delight to work with. She was patient, thoroughly explained all the technologies, and provided us space to discuss our decision. We found (what we hope to be) an amazing bed that my husband I will both love in a safe and friendly environment. Can't wait to get our new bed when we move into our new house soon!

We bought a mattress here recently - and it was a great experience. I have been wanting a…read moretempur-pedic since I was a kid, so I finally treated myself and bought the mattress and smart base. COVID Pre-Caution - The employees wiped everything, had masks/face shields, provided us with a sheet to use to try mattresses, and had hand sanitizer almost by every bed Employees - Honestly, they were great. Skylar was very informative and assisted us throughout the process. He gave us an honest opinion and was not pushy at all, which is why we came back to buy the mattress here. The manager Chanda (I believe, sorry for the spelling) was AWESOME and funny, and gave us the best deal possible. I rarely leave reviews, but I had a great time dealing with this store and product, that I highly recommend you use them if you are in the market for a new bed/base! PS - I asked what delivery was like and they stated 7-10 days. I had family coming in the next weekend and asked if there was any way to expedite. They said they will try...I received the mattress three days later. SO HAPPY!!!! Thanks again!

Sleepare

3.9

(55 reviews)

Can't say enough about our experience at Sleepare today. Husam helped us out and he was great. They…read morehelp you as much as you need/want help at this store which is amazing! I hate the lurking salespeople. They greet you immediately at the door, get you started, and let you do your thing! That was much appreciated. So hard to shop for the best rest when you're just bugged with questions the whole time. Great experience!

This company is terrible with post sale service. They get you to review in store on sale day for…read morefree stuff but then post sale it's a total mess. We had delivery delays on one item that never resolved so we asked for a refund, which is done by faceless people over email, if they care. For us it took weeks but didn't include the tax we paid. Still fighting for that tax to be refunded six weeks and many emails after that sale. Awful incompetent service. Good for testing things but use these folks to test only and spend ur money with the mattress companies directly or risk a real pain if anything goes wrong.

Hamiltons Sofa & Leather Gallery

3.7

(39 reviews)

We have been looking for a new living room set for months and have visited almost every furniture…read morein the area. we loved the service that Leslie provided she was very helpful, friendly and most of all let us do our search at our own place. I would recommend leslie to anyone looking for furniture.

Excellent company, extremely responsive, great customer service and high product knowledge. I…read moreordered two Stressless Recliners from Hamilton's Sofa Gallery. The salesman was Alex Filipour. Alex is very professional and extremely knowledgeable about the Stressless recliners and they have a lot of them on the floor. I ordered Two chairs and they were delivered in 3 weeks. The delivery men arrived within their estimated arrival time, assembled the chairs, took pictures of the assembled chairs and brought them into the house. They pointed out a scratch in the leather seat on one of the chairs and let me know that he had sent the store a picture of the scratched seat. Within 5 minutes of the delivery men leaving, I got a call from the store indicating that they had ordered a replacement seat for the chair and would have it within 3 weeks and would sent someone out to replace the scratched seat. Fantastic customer service!

Mattressland

4.5

(22 reviews)

I always saw this place on my ride home from work but never knew how to reach it. One day it just…read moreso happened we were having a kickball game down the street. And I was early (for once) so I decided to venture to MATRESSLAND. Large warehouse filled with matresses - duh. I was greeted by a very friendly sales person, Navid. He showed me different mattresses until I found one that suited my needs and my price range. I needed something firm but not too firm, I cant do memory foam (back problems) so he recommended something in between. I knew it was the right mattress from the moment I layed down on it. Firm but not to firm, soft but not too soft. Navid was very helpful and also hooked up the delivery, I was unable to make the first date so the dispatch was able to fit me in 2 days later with a 3hr window. The mattress came as expected with no stains or defects. I would recommend this place to anyone looking for a new mattress.

These guys are crooks…read more They sold us on their great exchange program. Try the mattress out, if you don't like it they'll exchange it within 30 days for one of equal or greater value. Sold us a $1400 mattress that ended up being terrible and when we tried to exchange it on a different mattress, we ended up having to spend an additional $800 for the right to exchange. Save your money and headaches and go elsewhere.

Z Modern Furniture Store

3.1

(71 reviews)

Was looking for a LONG time for a contemporary style sectional sofa, to replace my Ekornes…read moreStressless sofa that was approaching 20 years in age. Found exactly what I was looking for on Z Modern Furniture's website - the 625 by J&M Furniture. Wife and I visited the store in Alexandria to try it out - it passed the sit test, so we pulled the trigger. Gus arranged to have our old sofa removed for a very reasonable fee. Delivery / removal day went off without a hitch, just over a week from placing our order. Luis and Bryan were super professional - disassembling our Ekornes to ensure it would fit through our narrow stairway, and carefully hauling our new sofa up said stairway without a scratch. Wife and I couldn't be more pleased. We'll be ordering from Z Modern Furniture in the future, and recommend it to anyone who likes contemporary furniture.

Nowadays it's difficult to find the look and the comfort both qualities combined in one piece of…read morefurniture, but the staff out there at Z Furniture were very helpful. She found me exactly what I was looking for in a Sectional from their catalog and of course they had similar Sectionals in the Showroom to try. I purchased an Italian Leather Sectional in mushroom color two months ago and I'm glad I did. In my long history of furniture purchases, I would rate Z Modern Furniture Store as one of the best Store in every sense possible.

Naturepedic Organic Mattress Store North Bethesda

3.7

(10 reviews)

As much as I wanted to love my mattress, I have to say I'm disappointed with the one I selected…read more Being indecisive and reluctant to commit to a mattress for the next decade, I chose the one that you could swap out the top layer for different firmness levels. On one half of the bed I got medium and soft, and on the other half, I got soft and soft. I prefer soft beds but even the soft/soft layered side is a little too firm for my taste. I never did get used to it and I've had it for nearly a year at this point. The part that makes me regret choosing this particular mattress is that it's impossible to get the layers to sit just right. They need to be snug and it's hard to get them not to slope. It's like a two layer cake where the layers never quite line up just right. I love that the materials are eco friendly and honestly I would consider a different mattress from the same store, just not one with layers that shift so easily. I think I paid around $4,000 for this mattress, but they sell a traditional spring mattress for half that price and I wish I had gone with that one instead (and then maybe bought a topper for softness).

These are very medicore mattresses especially for the price. They children's mattresses seem fine…read morebut the adult mattresses deform over time. Also taking off one star for terrible customer service.

R-Home Furniture

5.0

(20 reviews)

Where to begin?! We stopped in here looking for solid wood furniture and were shocked/pleased by…read moreeverything about this family owned business. Every piece of furniture is solid wood, beautifully wrought and stained, and completely unique (versus mass produced pressboard which is what you get at most mainstream furniture stores). The owner and his family were for salt and accommodating. They had a wide array of furniture pieces and raw wood which can be tailor made for your home. We ended up buying a repurposed, refinished teak wood dining room table with benches even though we were only meant to be looking today. It's a little pricy but they guarantee what you get for that price, and these are truly pieces of art will last for decades. We walked down to their competitor which also has a nice selection but the character in this store....its just indescribable and can't be replicated.

Great place for your tastes... Million dollars houses need…read morethis kind of furniture I ll come back here anytime!!!

Casper - Tysons Corner

3.2

(11 reviews)

This store is closed - we drove to Tysons to find out the hard way. Would be good if they updated…read moreApple Maps.

The pillows are nice. I own two. So I after I left my kid's stomach suddenly hurt. He remembered…read morethere was a restroom at Casper and said he was going to go. I said we should find another one but he said it was an emergency and didn't have time. Well, ok! Anyway while I'm contemplating buying a weighted blanket the employee comes and tells me 6 times that "it's a private bathroom you really should ask" and every time I say "sorry" and "it was an emergency" and "my son ran directly to the bathroom because he didn't have time, that's about it" he just keeps repeating "it's a private bathroom you know, you really should ask" and at some point I ask if he wants to tell my son that and he says... "it's a private bathroom you really need to ask permission" Lmao. Even funnier is that there is zero "private" signage just a big triangle with the men's and women's symbols and giant text saying "restroom." So like, instead of getting mattresses out the door he needed to give me and my family an etiquette lesson like this is our hobby. I guess my other hobby is writing negative yelp reviews about jerk employees and never buying products again. I mean, not until now but hey why not start.

Real Wood Furniture

4.0

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I've bought quite a bit of furniture from Bare Woods - some from their Warrenton location, and even…read moremore from their Chantilly location. Lots of great hardwood pieces - many unfinished. And you can opt to have them finished (paint or stain) depending on the piece. Of course there is an extra charge if you want them to finish the piece. They deliver, but they do not assemble. So if you have something that needs assembly, please be aware of this. Matt is the manager - good guy!

I've gotten "real wood" furniture here since 1988. Best furniture around if you're looking for…read morereal wood. It's very sturdy. I've had pieces made to match other pieces that I already own. They do a wonderful job. Very easy to work with and great advice given. Thank you Real Wood!

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