I ordered pillows and the fabric came apart in the first few weeks. I tried to return to the store but they won't take online orders in store and online will only refund or replace within 30 days!!!! I was busy and didn't get to it in time. This is just not acceptable! read more

Arhaus - The pillow is lined and lining is fine but actual fabric came apart as shown in photo. - Furniture Stores Near Me - McLean, Virginia

I would never buy from Arhaus again. I purchased a dining set from them and the table cracked in 12 places within 3 months. The company said it was outside the warranty period which was completely insane for a piece of expensive furniture to not last at least a year. The local store did exchange it but they didn't have the same color and wouldn't provide a refund so I now have a dining set I didn't want. Terrible experience and I'd avoid this place - they don't stand but their expensive products read more

We have long admired the Arhaus brand. It is one of those names that has always carried a certain level of prestige and quality that you just know is the real deal. We have experienced it firsthand and we can say without hesitation that the reputation is completely earned. We visited the Tysons Corner Galleria location on a Sunday, which, as you can imagine, was a busy day and were immediately impressed by the atmosphere and the stunning showroom. But what truly made our experience unforgettable was working with Steven. From the moment we connected with him, he was warm, friendly, and completely focused on us. Despite the store being packed, he made us feel like we were his only customers in the world. There was absolutely zero pressure, zero rushing, and zero of that uncomfortable sales energy that can sometimes make furniture shopping feel stressful. He listened, offered genuinely spot on advice, and helped us thoughtfully build out our family room sectional with confidence and excitement. If you have ever walked by an Arhaus, do not miss the opportunity to truly experience the store. Go in, look around, and most importantly, talk to one of their consultants. You will be so glad you did. We will absolutely be back again and again. And Steven ~ thank you so much. You are truly the best! Highly recommend this store and this incredible team!​​​​​​​​​​​​​​​​ read more

We bought a TV console Finley media console (blue stone) approx $3000. Ordered on sep 2 2024, delivered today Jan 8 2025. It has four doors. Two of them don't work. One doesn't close and on one the handle is loose and the installation guys could not fix it because the holes in the door and the handle do not align. If this piece had been on the showroom floor, no one would ever order it. We have bought all our furniture from Restoration Hardware before and have not had the same problems. Absolute crap. read more

Arhaus - Handle is loose and cannot be tightened - Furniture Stores Near Me - McLean, Virginia

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Buyer Beware. I was gifted a set of dishes for my wedding, they were advertised as dishwasher safe--were not in fact dishwasher safe. One has a huge hairline crack after being washed, another has a chip in the glaze. A call to customer service ended with no resolution. They do not warranty dishware. I agree with others who say these items are overpriced garbage. Arhaus is a scam. read more

Will never ever buy from them again. Spent $15000 on a sofa set, one coffee table , a tv console , a chair. ALL GARBAGE! How is it even ethical to sell such inferior quality goods for such a high price! BEWARE buyers! read more

Order a HALIMA BR 74" LNR CHAND one of their hand crafted chandlers come to find out a part of the lights didn't work and you cant replaced them since chandler is one stone and hand made. Even thought it says on the website says the Led lights are good for 30k hours but if they go out no warranty or way of replacing them after 30 days from purchase date. SO I wasted thousand dollars on electrician installation and took just to return it. They charged me penalties and all return fee on top of it all. I said ok take it back and its been a month since the company that picks them up for them has not come or picked up. I left multiple calls and voicemails just to finally get to them and they said they haven't received a return order from Arhus yet. Their return company Direct Impact of Florida is clueless and then Arhaus blaming them... While dealing with this clown show i look online another company valled Valley Lamps sales same chandler for 70% less then what they sale it for. I just cant believe this place is even doing business with this type of customer service read more

I've bought a few things from Arhaus, and was looking into a few more large staple items and getting ready to purchase. I had a pretty simple lighting question that I couldn't find an answer for online, so I called... after all their site says "ask us anything" so I figured a call was easy enough. I simply wanted to know if I bought 3 of the ceiling mounted pendants for lighting, is it possible to get one large ceiling mount rather than 3 small ones, like what is offered for many other pendant products. I called customer service and was shocked by how rude the salesperson was on the phone. He said he would have to talk to the lighting department and "they're not going to like it" and then that team would have to contact the vendor to ask. He then made me very aware that any modifications to the product wouldn't be covered under warranty... I told him I understood that and he kept on hammering on it, saying the easy answer to all this "is just no" and they "don't do custom orders." I reiterated that other products that look extremely similar on their site have a solution, so just want to see if we can figure out a way. It's ok if not, but let's see if we can. He said "I guess I can email them... is that what you want me to do?" I finally found a light I liked, was ready to buy if they could help me figure out how. If it's not possible, that's ok! But can we at least try without having it be a big battle? I'm a customer calling customer service, just asking for some help, and this guy was a royal jerk. NOW, not only am I NOT going to be buying the light from them, I also won't be buying the sofa, the coffee table, or art from them either. Their prices are already high, but I like the style of many of them so always thought it was worth it. After this experience, no way. I will also make sure all of my family and friends know not to buy from Arhaus as well. read more

Had a great time at Arhaus with my partner and her best friend after dinner. The store had an amazing selection of furniture and home decor -- always fun to browse, even if we didn't make a purchase this time. Definitely a place to check out for inspiration! read more

I bought two matching chairs last year and one arrived constructed wrong. I immediately contacted Arhaus and they said they would order a replacement chair that would arrive in January. When I checked back, no chair had been ordered and the chairs were now out of stock. I'm stuck in limbo now as they won't respond to my emails/calls on how they are going to resolve this situation. Unbelievable that this chair has an inspection tag on it and it passed! read more

Arhaus - The arm rest doesn't fit into the leg! - Furniture Stores Near Me - McLean, Virginia

Total scam. Bought a $3k wooden console piece and it started splitting all over within weeks - asked for replacement, they no longer sell (shocker) and said only store credit for 30 days. Didn't like anything (and everything was $5k+ to replace) so disputed it with the credit card company. Was refunded through the credit card and now Arhaus is sending to collections even though we've asked them to pick up the piece several times! Should not be allowed to sell in the US based on all of these reviews, customer service and products are absolute garbage. read more

This is the most overpriced, money gouging company. You order blind on some products and after you pay an outrageous delivery fee they then deduct a restocking fee for inferior product. Such a scam. read more

Ordered a small footstool from Arhaus. It arrived and was nothing like expected. Unlike most businesses in the 21st century, there is no simple online return process--you must CALL customer service. So I called. And waited. And waited. And waited. Finally, I reached a human who processed the return and assured me a return label would be emailed. And then I waited. And waited. And waited. No email. I called back. After 13 minutes on hold, I caved and left my number and order information. Later, I received a voicemail from a service agent apologizing, explaining they were "dealing with a high number of calls" (shocking!) and that their "printer was down," so they could not send the label. Never mind that the label was supposed to be emailed. Called again. Waited. Waited. Waited. Left another message, this time expressing my disgust with their antiquated "service." And here I sit, still waiting. So I figured I might as well write this review while I wait. read more

I was totally deceived and played by the management at this store. They claim they solved my issue when in reality they had ilega business practices going on. They DO NOT follow the first come first served as they advertise with their floor samples and they sell to whom ever is best to their interest. I have been working with Arhaus for a long time and every other store has been good . This one is managed by people with low moral boundaries. Shop online or in some other location. C Madera is much better and the staff is very nice. read more

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Do not buy from Arhaus. I ordered 2 Galena lamps. They looked great in the pictures on their website and were described as including "white linen shades". When they finally arrived a few weeks later, the lamps were not as depicted in the pictures, and they included brown linen shades. After talking to their agents on the phone, I had to send 3 pictures of each lamp to show that they were incorrect. They apologized and agreed that they were not as depicted and agreed to replace them but said not to send them back yet. They said they would get back to me in 48 hours. Over a week later, I still hadn't heard back from them, so I called them again, and they told me to return the lamps, and they would send replacements. I returned the lamps, and, a few weeks later, the replacement lamps arrived. Again, however, the lamps did not look like the pictures, and, again, they included brown, not white, linen shades. I called again to return them, and they agreed to a return, but they hadn't included return labels in the shipment. They apologized and said they would send return labels and would refund the purchase price within 30 days after receipt of the lamps. 3 weeks later, I still have not received the return labels. The boxes that the lamps came in literally stink. I can't stand the smell, and guests have agreed that the boxes actually stink. I'm tired of them being in my house, but I can't send them back, because Arhaus still has not sent the return labels. During the latest call, she apologized and said that the labels would be emailed to me. If it is done by email, though, why is it taking so long? I asked that I stay on the line until the labels were emailed, but she refused. I'm still waiting for the labels . . . . Items are not as described or pictured. Packaging smells like a barnyard. Friendly but abysmal customer service. Everything just takes so long. read more

Arhaus - As depicted on their website - Furniture Stores Near Me - McLean, Virginia

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I had a great experience with Arhaus a few years ago, but this latest purchase has been an absolute disaster from start to (hopefully soon) finish. The first salesperson I worked with was disorganized and difficult to follow, which made the process frustrating right out of the gate. When I asked for a different sales rep, the next one seemed more interested in pushing the sale through than actually helping me. I was told the couch would be delivered in 6-8 weeks. That timeline came and went with no update. I had to call the store myself, only to be told there was another 4-week delay. Not once did anyone proactively reach out. Trying to get help through Arhaus concierge was equally disappointing. Despite claiming a 48-hour response time, it routinely took a week or more to get even a basic reply--if they responded at all. By week 12, I still hadn't heard anything. I had to call again, only to find out there was yet another delay. Only after that call did customer service finally respond and offer less than a 10% reimbursement--as if that makes up for the complete lack of service and accountability. Weeks later, I checked the order status myself and found it had moved into delivery prep. No email. No phone call. Nothing. Just another task for me to chase down. I had to call and pay the delivery balance, and now I'm waiting again for a scheduling call. At this point, I have zero confidence that I'll receive my furniture within the next two weeks. If it does finally show up, that will make it a full 16 weeks--twice the delivery window I was promised. This experience has been marked by poor communication, broken promises, and customer service that borders on non-existent. Arhaus has clearly lost sight of what it means to support customers post-sale. I won't be shopping here again, and I'll actively discourage others from doing so. read more

I walked into Arhaus at Tysons Galleria yesterday just to browse, but had a very uncomfortable interaction with a salesperson. While I was alone in a tucked-away part of the store, I was approached abruptly and the salesperson began aggressively insisting that I share my personal information even after I clearly said no multiple times. He continued to push, claiming it was part of his job to get a personal information but his persistence was aggressively forceful and created an environment that was anything but safe, comfortable or welcoming. I eventually had to walk away just to end the interaction. Just be careful when you go in there, as shoppers should never feel harassed, cornered, pressured, or unsafe in a retail space. read more

Great furniture, but lackluster support. I bought the Oakleigh cabinet on sale, only to find out it was back at a lower price within the 30 day timeframe. Hundreds less than I payed for it. I asked for a price adjustment after seeing an Instagram Ad for it at a lower cost, and the next day I found it back at full price after sending insta photos of discrepancies. They rejected my claim. The 30 days expired for me to get an adjustment, just in time for them to put it back on sale for Memorial Day. Probably won't buy from here again. read more

Arhaus - Oakleigh bar cabinet - Furniture Stores Near Me - McLean, Virginia

We ordered a bed back in May .. we were promised a delivery date of August 2025. Here we are in October and still no bed or chairs. We ordered 6 dining room chairs as well, and put off delivery to save having two outrageous delivery fees. We have ordered numerous items from Arhaus and had a mishap with the first bed we ordered as well!! That was for a vacation home so while frustrating, wasn't a deal breaker. This furniture we are currently waiting for is for the home we actually reside in ! .. the worst part is we have been sleeping on mattresses on the floor because we got rid of our bed frame in a recent move and were promised our new bed would arrive in plenty of time ... wishful thinking. I am no spring chicken and neither is my husband. Sleeping on mattresses was fun for a night or two but 6 weeks later this is ridiculous and my back hates me. I am done with Arhaus after this experience. I love the look of the furniture but it's simply not worth the frustration or said chiropractor bills !!! read more

Poor product quality I ordered $12,000 in furniture in September of 2023 - a sectional and a leather chair. The wait times for the items exceeded what I was quoted by several months. The leather chair was damaged when it was delivered and had to be returned. It required another 3 months to have it replaced. Now the fabric on the couch is splitting at the seams. I was told to contact the concierge who will require 2-3 days to process the pictures I submitted. I will never buy from Arhaus again. read more

Arhaus - Furniture Stores Near Me - McLean, Virginia

We have purchased many things over the years from Arhaus. Some couches we purchased 10 years ago still look great Recently the quality has suffered significantly. One couch was delivered with a tear. And others have the cushions looking very lumpy or ill-fitting0. In addition they have unable to deliver when promised, have not had the right workers to get it in our home, delivered a sofa bed without the feet so it could not be opened, etc It has really been a train wreck. We are reluctant to buy from them again read more

We purchased $40k worth of furniture at Arhaus, one of the items was a $1600 cowhide bench that was cream with chocolate and when I received the bench it was orange. they did mention to me the fabric could have some variation which I totally get but orange is just a completely different look and does not blend in my home. I have been trying to return it for months. I just keep getting "we will get back to you" and nothing! I've sent email after email and phone calls after phone calls. Unbelievable how we have been treated!! I'm so disgusted and will never buy anything from them again but just wanted to say " buyer beware" read more

The dining room table arrived and it's lovely! The delivery guys were so friendly. Great customer service too. Thank you for a perfect experience. read more

We ordered a couch from Arhaus two years ago. More recently, we ordered the recliner to match it (or so we thought). After sharing our exact order from two years ago with an Arhaus representative in the King of Prussia, Pennsylvania location, they advised us on the color to match and then we ordered the recliner. After 5 months of waiting, the recliner showed up in the WRONG color! After 4+ weeks of going back and forth with customer service, we have NO resolution. This is frustrating and upsetting considering the steps we took to ensure we would have a matching living room set. Not to mention the financial cost of these items from Arhaus. Do NOT order from here! read more

Purchased a coffee table from Arhaus. Within a year, the wood completely began to fall off and peel. Contacted Arhaus multiple times and each time they said that it was wear and tear. I showed them on multiple occasions that the wood trim around the coffee table was completely peeling off of the table; that is not normal wear and tear. It is a bad quality product. Horrible customer service and even worse products. They claim to have a five-year warranty on their products and provide quality, upscale furniture, but that is not the case. Update- Arhaus left a comment on my review. I contacted them as they requested on March 3. I have yet to hear a response from any Arhaus represent. read more

This Company names all of their chairs with the same first name, and they abbreviate them all with the same letters. Our family wanted to get us a housewarming gift, and they accidentally ordered Nomad Snow chairs when we needed Nomad Stone to match our table. NMD SN versus NMD ST. This mistake is easy to make when the company names their chairs so similarly. When we called to ask them to change the color before they even arrived to our home, they asked us to pay delivery + restocking fees. For our dining room chairs, this meant $700 just to make a color change before the chairs ever arrived because the color names were so similar !! This company is a sham !!! Nobody at customer service would help us whatsoever. All of their managers were unavailable. DO NOT WASTE YOUR MONEY HERE !!! You will be very, very disappointed. read more

NEVER AGAIN : A year or so ago I made a large that contained 6 dinning table Chairs ( ORDER #678977854) After a couple of month , I have noticed one of the chairs getting really wobbly and almost breaking apart, but the other 5 where perfectly solid. so I found it very strange, upon inspecting the chair I found out that the screws where not placed int he right template area like the other 5 , hence the chair started breaking apart. I immediately called Arhaus Customer service and notified them of the issue and sent them pictures showing how the nails are not put in the right area and they acknowledged the issue and promised to replace it. It have been 7 long month now where I had 3 chairs delivered in that period , each time I have to not accept the chair cause the same problem exists. They continuously send me the chair being assembled incorrectly. I don't know what else to do. It's been a complete waste of my time with each delivery being scheduled and confirmed 5 times prior to the date. Yesterday I snapped and said enough is enough. I never post on Social Media, but this is getting ridiculous. They don't seem to have taken the matter seriously at all. it's been a complete waste and then the lady on the phone told me well we can just send a technician to fix the issue. Well if that was the case then why haven't you done so 7 month Ago when you delivered the chair not assembled correctly in the first place!!! From love to hate of the brand in less than a year. NEVER EVER AGAIN. read more

Do not buy from Arhaus!!!! My rep was great at the store. Unfortunately, she explained the "6 months no interest" as a credit card. It is. NOt A credit card. When you pay it down... if you don't pay it totally off "six months" they charge you interest from the day you bought it. even though you did not get the merchandise for three months after you ordered it. They still start the clock... The day you walk out of the store.I have reached out to customer service twice and bern hung up on. I called the local store manager, and she said she would get back to me within two days with than option... Never called me back. I called her again and she still refuses to call me back. What a rip off of a company. Very sad because I did think they had good things to buy and I bought a substantial amount. Will never do that again. Please be warned. @arhaus read more

The worst of the worst in customer service online. Very, very expensive products and nothing gets you good customer service with this company. Nothing! read more

I recently purchased two Montego lounge chairs (approximately $1000 each) Upon receipt of the chairs, the cushion would show the indentation of my rear. Upon conversing with Arhaus concierge, they advised me that I should remove the cushion each time after I sit in the chair and 'fluff it up'. This is a ridiculous solution to a problem with their cushion. DO NOT BUY THIS CHAIR. Arhaus does not stand behind their product read more

Arhaus - This cushion is unacceptable - Furniture Stores Near Me - McLean, Virginia

I wish I would have listened to the reviews when I ordered. Placed an order with a 4 week lead time on chair in March 2025. Am now being told that they will be in at earliest Late May 2025. No updates along the way, only me reaching out to see where my chairs were. Customer service lacked empathy or any solutions. Will never order again. read more

Arhaus is TERRIBLE to work with!!!! Their customer service is AWFUL!! No email updates on orders placed and PAID FOR and WAITING ON for 6 months now!!! I have to continually call for updates - I'm exasperated!!! I"M DONE with you Arhaus!!!! read more

I've never experienced worse customer service. Calling the customer service line was basically useless and the person on the line began giving me attitude before I even try to explain the issue. read more

Purchased a number of upholstered pieces from Arhaus including an ottoman/foot stool. Six months later the foot stool which is clearly defective is falling apart. No problem, Arhaus warrants their furniture, right ? WRONG. I called Arhaus to file a warranty claim only to be told an upholstered ottoman is not considered furniture by Arhaus and they place them in the same category as table decor/ nick nacks. On the rare occasion where I had an issue with a Restoration Hardware item they stood behind their products. Not Arhaus they just pretend furniture is not furniture. What a SCAM. I will not purchase from Arhaus again and regret spending $10,000 on upholstered "nick nacks" from a dishonest company. read more

I was at Arhaus on March 14, and the Rodin Dining Chair was $600 which it has been that price this year (not a sale). I took a picture of it to show someone the chair and price. On March 30th when I looked it's now $1000. That is price gauging... Arhaus should be ashamed that they use to excuse the new Tariffs. First of all, the Tariffs went into place on today April 2nd and the tariffs are nowhere near 70% which is what the chairs went from. Very disappointed in this company. read more

pieces look nice and expensive BUT I bought a round table and in less than 2 months the shiny coat wore off and now it's super spotty and it looks dirty and they denied to fix it or come up with a solution. DONT BUY, the warranty does not cover anything, they come up with excuses. read more

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Horrible quality. These have to be the worst couches I've ever had. The quality of the fabric is disgusting the pilling and sagging makes them look like something I would find on the side of the road and they are only 2 years old. Sadly it was like throwing $8,000 down the drain read more

I am so upset with my overall experience with Arhaus. I bought a dining table from them. This was perfectly fine in terms of build quality, but for a company that markets themselves as a luxury brand, the table had obviously uneven, fake wood veneer and cheap-feeling metal legs. It felt grossly overpriced for what I paid, which also included hefty mandatory white glove delivery fees (for something super simple to assemble) and a long delivery time. Returning this thing has also been a terrible experience. You have to pay an additional insanely overpriced return delivery fee, more taxes (?!), AND a 10% restocking fee on their expensive furniture. The return white glove service again takes too long... and I just realized that they never actually credited me for the return (which finally completed over a week ago), so I will have to call AGAIN to settle this. I have lost so much time and money dealing with this company, and I'm certain I will not receive any further compensation. Will never recommend nor order from them again. read more

271 reviews, with an average of less than 2 stars. That sums up what you will get with your Arhaus experience. Ordered a piece of furniture to match some other Arhaus furniture we already had. When they delivered, it was a much different piece, as they changed the style, but used the same name. They wanted $900 to return the item, so we initiated a chargeback after the fact. We won the chargeback with the CC company, and now they are sending us invoices and threatening to send to a collection agency. Read the other reviews-this is par for the course with Arhaus. STEER CLEAR. read more

DONT BUY the TELEGRAPH ($4 Drawer) FILE CABINETS The locks are CHEAP! They FAIL, and it takes a very long time to replace. I had my taxes inside, ledgers etc. and could not access. Had to xcl accountant and filed for an extension... ready to hacksaw apart, but they will not cover or return the item. Awaiting replacements. The Technician said it happens A lot with these locks. Customer service was not empathetic to the severity. For $1600 this should not happen. Why have a secure File cabinet if you can't get in? Failed design. User's recommendation: find a different product if you're spending that type of money. read more

Arhaus - Furniture Stores Near Me - McLean, Virginia