This is my third time using Floors on 14th and I've consistently had great service with them. This…read moretime they did a partial carpet replacement and installed LVP, which they recommended after assessing my wood floors. This was not an option I had considered before, but I took their recommendation and was very pleased with the result. Communication with Kaveh was excellent and everything was completely very quickly. I'm sure I will use them again in the future!

In 2013, we initially contracted with Floors on 14th for a rug and to install carpeting in 2…read morebedrooms and on a stairway. The quality of the carpet material has been incredible and remains looking great 13 years later. Consequently, in 2025 we again contracted with them to install solid maple flooring in our 2500 Sq. Ft. apartment, removing badly worn, engineered flooring. The result is fantastic, the professionalism was top notch, and the cost likely will be fully recovered when we eventually resell. They also, at no additional charge, corrected a problem with one of the 13 years old carpets. I recommend them highly and would not hesitate contracting with them again.

We had a linear cabinet delivered over a month ago. The hardware for the cabinet doors was…read moremissing. So the installers were not able to install the doors. They are still sitting on the floor. Room and board said they would send out an installer to install the doors. However , nothing has been done and it's going on five weeks now. It's clear that this company does not care about their customers, once they have your money. I highly recommend that you find more reputable businesses to shop at. Mark B

The 14th Street in Washington DC (like Georgetown) is known for its furniture stores. Room & Board…read moreis one of the best: airy, lots of natural light, super friendly, proactive and knowledgeable staff. We were greeted upon walking in. We know what we were looking for, so they guided us to the display. We were able to check out and try out the dining room chairs. Their display rooms are on all four floors including a balcony on the top floor. Clean and well organized. Since June is the Pride Month, rainbow flags adorn their main entrance.

Worst purchasing experience ever. Ordereda custom sofa early…read more June 2022 with maximum estimated delivery time of 22 weeks. And, I waited. And waited. November came, and I began to call Interior Define to check on my order. And called. And emailed, and finally got news it would be delivered May 2023, via an email from the CEO that suggested this was great news and thanked me for my patience. I had no patience left and filled out the cancellation form the CEO provided mid-Nov. A month later, still no refund. This company is stealing its customers blind. DO NOT ORDER FROM THEM.

I worked with Blake Kimmel at this store. He was extremely helpful in helping to select a sofa and…read morea rug to go with it, and thats where the good part gets over. I had chosen the Alexander sofa along with the Maisie rug, and I had concerns about the rug having white patches on one side of it as seen in photos online as well as the in store pictures. I was then assured that it was a vintage look and that there was wear and tear, and that the rug I would receive would not look like that, and if so, customer service would work to provide me a "fair" solution. Now once I received the rug, my worst fear came true. One side of the rug is completely bleached/faded and it looks so cheap. Obviously everyone I contacted at Interior Define did not offer a "fair" solution, they only offered their standard return with expensive shipping and 15% processing fee. They kept saying that the bleaching is done purposely and is part of the design. What about the fact that I had raised these concerns with Blake ,my designer, and was told that this would not look like that OR else I could get a fair solution. To add insult to this, this is a Loloi rug and now I see that it is available on Overstock/Amazon at half price. I paid 795$ for this, and other sites have it for 330 to 400$. They will obviously refuse to price match. Now I am really worried about the quality of the sofa that I have ordered with them. There is no way I can call the store and talk to a real person. Obviously, I am going to avoid making another purchase from Interior Define, and post this to as many groups/social media as possible to inform others of their shady methods. They have one of the worst customer service policies. I have worked with good stores like Arhaus, Crate and Barrel, CB2 and have never faced such service before.

Along popular 14th Street NW is a very fancy two-floor West Elm with all their home goods in all…read moretheir expensive glory. What is not pricey is slipping in to use their restrooms for free. Two unisex restrooms are on the second floor. If you go just for the restrooms, be respectful of the space and staff.

Walking up fashionable and renovated 14th street, we dropped into a very upscale furniture store, 2…read morelevels with a lot of very chic furniture. Lots of interested shoppers and it was well worth the tour. For those living or moving in the area, definitely worth to check out.

If you want overpriced, low quality, faux-vintage home goods sold to you by arrogant, rude and…read moreunpleasant people - this is your spot! They occasionally have some great unique pieces, but that is becoming increasingly rare. It seems to have morphed more into a confusing assortment of newer Ikea-level furniture presented as vintage, gift soaps & candles and random clothing. But what really makes this place special are the people - the staff / owners here seem to actively dislike their customers lol! I lived around the corner for 6 years and used to drop in regularly. They revolve between completely ignoring you while laughing to each other, outright hostility, and aggressive indifference (ask a question - they shrug while walking away lol). To make it all just a little more uncomfortable, it seems like half of what they have on the floor is "unavailable". No signs, no explanation, just when you say you would like to buy it they say it's "unavailable" and walk away lol. I don't know who this place is supposed to appeal to, it seems like they are going for tourists, and maybe young people who just moved here and don't know any better. Hopefully this space will turn over into something that better serves the community.

Beautiful and inspiring selection of clothing. The vintage furniture and art is amazing too. I…read morebought a hand made table for $600. And I bought 6 chairs for $400. Also the loveliest employees. Not sure why some reviewers said the employees were rude(He made st have had a bad day.) I will never understand why people are such d-bags.

This is a great hardware store. Not gonna lie, I always feel so intimidated walking into a hardware…read morestore. It's like, I have no idea what I'm doing with repairing my home, and get in my head at just how bad I am at home repair! But this is a place for people like me who are clueless. The staff is great at guessing at my vague description of what I need, my clueless explanation of what's going wrong with my pipes and my complete lack of knowledge of just about anything related to maintaining my home. Though, not gonna lie, I love the home decor section. Clearly, we know my priorities. But in the end, they're always very helpful no matter my home needs. Now only if I had someone handy to help with the items I bought.

Truly is the place with the helpful hardware folks! We made several stops here over the course of a…read moreweekend when we were preparing our condo as one set of tenants moved out and another was getting ready to move in. The ACE team helped us with: trash bags, mixing paint samples, several different types of batteries, cutting several keys, a lockbox, and more. Every single team member we encountered during those several visits was knowledgeable and helpful -- it made the whole process as easy as possible.

Prompt, professional, friendly people by email, text, and in-person. Neat, tidy, and efficient…read moreinstallation.

EXCELLENT SERVICE!! Anton was very knowledgeable, patient,…read moreand professional. I was very pleased with the blinds that were custom made for my window. The delivery time was a lot sooner than I expected. I will certainly contact them again.

We had a very good experience with the Saatva team in Washington DC, and the extended customer…read moreservice team online. We tested out a few mattresses in the store, then placed our order and were out of there in less than 20 minutes. The customer service team was good, they were helpful, polite, offered some water while we decided. Most importantly though they were fast, and the check out process took only a few minutes. Later same day we noticed an online offer for the same mattress that surpassed the discount we received in the store, so I called customer service. I was able to connect to an actual person quickly, and again they resolved the issue quickly, matching the online price and refunding the difference. All in all probably was on the phone only 5 minutes. Received our mattress today, and the delivery team was also quick and efficient, took no longer than 10 minutes to include removal of our old mattress. So far the mattress looks and feels great, will revisit this review after using the mattress a few weeks, but don't think there will be any issues.

It's been over 6 months and so far my daughter has been sleeping well. She hasn't complained of…read moreback pain. Furthermore, I decided to purchase another Saatva youth mattress for my son. He has slept on his for three months and first thing he notice was that he didn't need to propel himself out of bed. His old mattress had a deep dip!! He is so happy with his bed we hardly see him now because he loves to be in his bed Other than that, it was affordable compared to other organic mattresses. I definitely recommend it!

Because I had such a hassle free and pleasant experience having Carpet & Floor Designs do the…read moreflooring for my 1st floor, I really felt I should take the time to write a review here. I found them a breeze to deal with, stopping by the showroom to pick the sisal rug for the sun room and a maple hardwood flooring the living room and dining room, and proceeding to set dates, deliveries, etc, the whole thing was done in 5 days. My greatest worry was the finishing of the job, as I had already scheduled my vacation but they were done a day earlier than agreed. Because of prior experiences with some other remodeling jobs done to the second floor I was anxious about getting this done, but it really had to get done. Chris and his assistants handled the whole thing painlessly, arriving on time as per schedules and finishing early. When the time comes to do another part of the house I plan to call on them again. It's also a great plus that Chris is quite a personable and pleasant guy.

I hired Chris to redo a tiled shower and fix a carpet damaged by a painter. The carpet fix was…read morequick, professional and looked great. The shower demolition was neat and all debris was removed quickly with a minimum of mess. The tiling and door installation was done beautifully. Chris thought of everything. He also worked with me on price and materials as this was a rental property. I had a great experience. I would (and have) recommended him to my friends.