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    west elm

    2.1 (117 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

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    Thomas W.

    My wife and I came here to see some of their awesome furniture. We had been needing to replace our sofa since the pandemic, and I already knew that this store carries high-end furniture. We were torn between the Laurent sofa that was in display, the Marin sofa, and the Harris two-piece sleeper sofa sectional. My thoughts were that the Harris sofa was the best option because of its color and fabric type. The rest of their sofas were either white or off-whote which definitely will soil at a faster rate. The Harris sofa is a charcoal color which would also match the color of our walls which is Agreeable Grey. It is priced shy of $3,500 and we decided to pull the trigger. The Sales Person who helped us was very knowledgeable about all of the furniture and he explained to us the delivery process as well. We had a good experience here.

    Orest S.

    Nice and expensive furniture and everything for your home. Not sure whet is their service, at least they are not annoying.

    Warped

    Bought a table in May 2021 for my front deck. This spring, one of the slates warped and broke off. The company reviewed the issue and denied my request to replace the table when it was definitely a manufacturing issue. Issue not representing or standing behind their product. White glove service?? Don't recommend this COMPANY since they refuse replacement when definitely a manufacturing issue.

    Lucia B.

    I don't know why I keep bothering coming here!!!! If I could give them a -5 for customer service I absolutely would. Second time I've called to ask if they have a particular furniture piece on the floor and 2nd time I've been told they do. After driving 45 min, surprise! They don't have it on the floor. Not only that but they have the worst attitudes, no willingness to help after their screw ups. You've lost a customer west elm, I'm sure you couldn't care less.

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    2 months ago

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    3 years ago

    Costs way too much for what you get and customer service is awful don't do it!!!!!!!!!!

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    Page 1 of 3

    Ask the Community - west elm

    Review Highlights - west elm

    I had to exchange a rug tonight that I had bought online and the manager helping me was so kind and helpful!!!

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    west elm - homedecor - Updated May 2026

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