I had contacted Zamani Gallery in search of an appraisal for a carpet I had acquired overseas, and…read morewhich I was hoping to insure more accurately. I received an immediate reply to my email inquiry, and then things went super smoothly from there. Moe engaged me on the logistics of arranging the appraisal and Temur did an initial evaluation based on photographs. When I was able to visit the gallery itself---which, by the way, is a literal warehouse of gorgeous carpets and precious art--Moe did the final appraisal and, in the process, taught me a great deal about Persian-origin carpets. And he was so friendly and engaging that the experience, rather than being yet another chore, was fun and something I would do again! There must have been thousands of elegant carpets and hangings in the gallery. Most definitely a potential treasure house for people in search of something unique.

From the owner: Retail/wholesale of handmade rugs, textiles, gem & jewelry, and handicrafts. Also offering…read moreprofessional rug restoration, appraisals, decorative services, and event rentals.

Mardy, the sales consultant, was wonderful to work with--he was patient, knowledgeable, and took…read morethe time to walk me through all the options, offering thoughtful suggestions that really helped me find exactly what I needed. Noelle in Customer Service was also outstanding. She was attentive and made the entire exchange process for one of my furniture pieces smooth and stress-free. Her professionalism and care truly stood out. The delivery company was just as impressive. The delivery was seamless, and the team was punctual, courteous, and highly professional throughout. Overall, this was a very positive experience from start to finish. I would definitely recommend Belfort Furniture!

We have purchased from Belfort through the years and had been pleased…read more Unfortunately their service department has completely failed... to the point that a sofa that was delivered with a problem 10 months ago was picked up (instead of a single piece exchanged in home) after taking 9 months. Now despite 2 written requests to explain what's going on and no answer, now no one answers in service AND the line won't take recorded messages. This seemed so simple. Sofa delivered with a mid-shaped back cushion. I was told at delivery that a new piece would be ordered and replaced when it came in. I waited 9 months for the call that the replacement cushion arrived. But instead of replacing it, they took the sofa saying the repair would be done and sofa returned. That was 3 weeks ago. I've used the service email to request clarification. Twice. No response other than the auto message that my email was received. Today I called. No answer on the service line. Mailbox 'not taking messages. So, sofa bought and paid for. But I have no sofa and no answers. What good is a nice showroom if the service department is lousy, customers ignored and store shows no concern? Update! I had hope when, after publishing this review I got a call from Belfort. My hope was misplaced and speaks further to their failure. The call was to "arrange delivery" asap since repairs were (suddenly) complete. I asked what repairs were done to make sure we were on the same page before coming out here. Amazingly she returned to the phone to say her call was in error, repairs were NOT MADE and there would be no delivery. I asked what they HAD done in the weeks since picking up my sofa and she didn't know. No one was there who could tell me but I'd get a call first thing this morning. Here we are. Yet again with no response. The service department there is a mess.

The customer service at this location is A+. In addition to providing service with a smile, it…read moreappears the staff does a good job at keeping the store well maintained, absent of clutter, and well stocked. I went to this location specifically looking for a golden elephant statue. Not only did I find what I was looking for, I was able to pick up a few early Christmas gifts that were perfect for my budget. This store has a lot of gems for an affordable price. The only thing I would caution is ...over-spending. You can get into a lot of trouble here if you don't use restraint. LOL. I look forward to visiting this store again and again.

I love this store it's always clean and the customer service reps are very helpful. I recently…read morepurchased a marble coffee table for $200 an amazing deal ! The table had glue on it from the packaging so they gave me $10 off. I went to home depot and purchased a fine sanding tool and it came right off.

I wanted to take a moment to let you know how incredibly happy we are with our completed…read morerenovations. We had our master bathroom completely renovated, replaced the marble flooring in our entrance foyer with porcelain, and renovated our middle-floor guest bathroom. We truly could not be happier with how everything turned out. I originally chose Abbey Design because of your outstanding reviews, and now, having gone through the entire process myself, I completely understand why your customers speak so highly of you. From beginning to end, I felt like your team held my hand through the entire project. Communication was excellent, and I always knew when contractors would be arriving through emails and text updates. Working with Zee in the design showroom was such a great experience. She helped bring all of my ideas together and guided me through so many of the design decisions. Jimmy was absolutely phenomenal as well. From our initial walkthrough through the completion of the project, he was always available, responsive, and made sure everything was handled properly. The finished result exceeded our expectations. One of my favorite additions is the heated flooring in our master bathroom--I already know I'm going to love it this winter! The entire bathroom feels like a beautiful luxury spa in our own home. Thank you to Zee, Jimmy, and the entire Abbey Design & Remodeling team for making such a large renovation project a wonderful experience. We absolutely love our home and all the beautiful updates! The Millers

A Shout Out to Abbey Design in Sterling for the absolute wonderful experience upgrading our master…read morebath. Zed, Jimmy & Geronimo were awesome partners in this daunting process. They kept me informed, stay on or even before timeline due dates. Work was exceptional, any questions and/or issues (there was only a couple little issues) were immediately addressed and corrected. The crew working in my home daily, were respectful, pleasant and very hard workers with amazing skills. Thank you for assisting us with the bathroom of our dreams.

We ordered area rugs for two large rooms. Wan worked with us to find the right style and came to…read moreour house right then to remeasure the rooms to ensure we had the proper sizes. The area rugs were ready on-time and were delivered when promised. After they arrived, Wan volunteered to come to our house again to help place the rugs and the padding professionally. She was always cheerful, professional, and very knowledgeable. Our area rugs are now in-place and look great. We are planning on ordering rugs for several more rooms of our house from Carpet Palace. I want to thank Wan for her hard work, patience, and going far beyond the normal sales effort. The entire process was smooth and professional.

Yes - nice workable remnants as well as area rugs and commercial tile rugs. The owner was upfront…read moreon costs and allowed me to browse.

This is the second time I bought a rug here. Very high quality and great customer service!read more

We were looking for high quality handmade rugs and were able to find 3 beautiful ones here. They…read morehave a huge selection to choose from and tons of sizes with lots of colors to fit any style and decor. You will need a couple of hours to go through and pick out the rug you are looking for. Their process is easy and have custom pads to fit the rug perfectly. Definitely recommend them an

We bought a Beckham modular sofa 3 years ago and I waited to post a review to see how Bassett…read morequality holds up. Well, it's by far STILL the most comfortable sofa I've ever sat on in my life! I absolutely love this sofa. None of the cushions have sagged or given in any way. I was worried at first because I have a cat that likes to lay in the middle of the back cushions but they always bounce back. It's so comfortable you could fall asleep on it night after night and prefer it over the bed! I love that they're friendly but not overly pushy on the sales floor, too. I like to be able to walk and think, not bombarded like you are at some other stores. Though Bassett is pricey, the quality is worth it. They do sales from time to time and that's when we bought. Very happy. Oh! And the ability to choose the fabric for the custom through pillows was a great touch. It made our couch really personalized.

One year after purchasing our sofa, it is INCREDIBLY the most uncomfortable sofa we ever owned…read more When we went to the store to custom make it, we tried different cushions, materials and sizes based on availability and samples in the store, we picked ours. However, we believe the pieces in the store were probably older bc they were much more comfortable. When we received our furniture we immediately noticed the difference in the feel and thought maybe it's bc it was brand new. Well, 1 year later, it's still the most uncomfortable sofa ever! Also, we don't have kids or pets at home and I can say we are the type of ppl that take care of our things at home and this piece is looking like if it's 10 years old only for sitting on it! We are extremely disappointed with this purchased and we will never buy at Bassett again. Worst experience from customer service from manager to product quality.

We went here two days ago because our Ac went out and needed a window AC unit first the fact we…read morefound one for $117 was amazing and great value! When checking out Eric told us about signing up for rewards and you get a 15% coupon after 48 hours that you can use on your entire next purchase. That right there sold us on if we were gonna buy a L shape sectional we found and loved. Went back today and two gentleman helped us get it to our truck. The customer service here is beyond amazing and we appreciate everyone's help. We will definitely tell our friends about this place to find such great deals!

Worst cashier ever. Had no idea what she was doing and was counting my items while cross-…read morereferencing the screen. She said she overcharged me then tried to say she undercharged me. I left without purchase.... She was rude too and kept blaming the technology and not her own stupidity.

We needed to have our kitchen floor totally replaced. After we chose our pattern, we had the…read moreinstallation scheduled just a few days later. The workmen showed up right on time and did a beautiful job. We couldn't have been more pleased.

Had Tony come over and give estimate on a townhouse we are selling. Explained we just needed…read moresomething reasonably priced and he was right to business. He measured up the square footage and quoted a price. I did son homework of what the cost per square foot should be. He was right on target. Had another company come over for an estimate and they bs the squared footage. I recommend this business for fair prices and honesty. They installed the carpet and had no issues. Thanks

We love the new carpet in our guest room and the price was very reasonable…read more A professional local company that we will do business with again!

I had the carpeting in my condo replaced (stairwell, hallway, linen closet, 2 bedrooms and…read moreclosets). The workmen showed up on time at 9 am and completed the job by 4 pm. The installation was flawless! I have looked at every square inch and the job was done perfectly. I am extremely impressed and recommend this company without reservation.