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Carpetland

4.2 (61 reviews)
Closed 10:00 am - 7:00 pm
Updated 3 months ago

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Response time

30 minutes

Response rate

65%

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Services - Carpetland

Carpet binding

Carpet installation

Carpet removal

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Carpet repair

Carpet restoration

Floor installation

Floor repair

Floor restoration

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Reviews With Photos

After - Vinyl floors installed
Natalie K.

John was very responsive and gave lots of options. We got carpet removed and vinyl planks installed. Prices were decent and we were able to schedule an appointment fairly quickly. Was very happy with the result.

Dee M.

I give them 3.75 stars. Customer service AT THE SHOP was a bit rocky at first, but after another employee interjected, things went more smoothly. I'll withhold names. All I'll say is, the greeting and approach could've gone better. However, after the second person joined us in conversation, everything went smoothly. The first person was much sweeter after that. In fact, he provided stellar customer service after that day. The shop is on the tinier side, but I didn't mind since they had a decent selection of engineered wood, real wood, laminate wood, vinyl, and luxury vinyl floors. They also have a good variety of carpets. I paid for Noble Hall engineered wood, half of the price upfront and the remaining half after installation. We agreed to a date and time for the installation. The day of the installation, they came late by an hour and a half. They explained that the store wasn't opened yet for them to pick up what they needed. Mm, okay, but they still could've arrived 30 min. earlier. Plus, they came late again, by an hour, the second day they were supposed to come. I'll get to that later. So the contractor arrives and does a seemingly great job all around. His customer service was good and he was efficient (maybe 3 hours for about 400 sq. ft.). Unfortunately for me, I also had a security alarm guy at the house setting up. All three of us chatted a little, and the security guy and I agreed that the contractor did a good job. Then, the contractor left, and soon after, the security guy left. That's when I saw the contractor's work in detail. The contractor left so many splinters behind on my new floor as well as on my carpeted stairs. There was some sawdust around as well. The transition on the quarter round also didn't look good on a few of them. They either were cut poorly or awkardly, had random splinters, or had holes from the nails. One of the quarter rounds had a nail sticking out! The first thing I thought of was, "Thank God my nephews aren't here! Their toes or heels might've bled by accident from it." I texted the first person I spoke to at the store before and he kindly reassured me that they would take care of it and gave me Sam's number. I guess he's the boss or something. Very long story short, I called him, he told me to email him with photos, I emailed him and asked for new quarter rounds, there was miscommunication with the contractor and me, I got angry and emailed Sam, and Sam swiftly took care of it. There was also lots of frustration between me and the contractor, partly because there was a language barrier (he's Korean and knows little English). The second time the contractor came to my place, he was late by an hour. He took a look at the quarter rounds I complained about and simply snapped off the nail and hammered in the rest of the nail, scuffing the wood and making it even more ugly. Mind you, this is just ONE of the quarter rounds I complained about. He hadn't addressed the others. In disbelief, I asked "That's IT?!" As in, that's really all you can do? He laughed, shrugged, smiled, and said "That's it!" At that point, I was pissed. I told him how I asked for new quarter rounds and thought he was gonna give me new ones to replace all the quarter rounds with the nail sticking out, the splinters sticking out, and the sharp edges of the quarter round sticking out from it being awkwardly cut and shaped. He said no, I have to pay for that. I was so mad and said it should be free since he didn't do it right the first time and that he was wasting my time that I should be spending at work. I explained that for the money I spent (over $3k), I should have beautiful floors with no damages from the beginning. He left and I contacted Sam again with all my complaints. Thank God Sam is a patient and understanding man. He had the contractor return days later to replace the messed up quarter rounds, for FREE. I inspected all the quarter rounds before the contractor left and verified that they were done to my satisfaction. The contractor was WAY more pleasant during that visit. He was polite and didn't argue with me like the last time he came over. Sam rescued the day!! I am now very happy with my engineered wood floors!! Before I forget, I would like to note that Yelp shows that their page on Yelp has a "100% response rate" and says they respond within 2 hrs. on average. That's a lie, because when I reached out for help on the messed up quarter rounds, I NEVER got a response. They either never read my message on Yelp, or they ignored me. Back to Sam, it is because of Sam that I am giving them more than two stars, and it is because of the frustrating experience I had, the arguments, and the initial impression I got at the store why I am not giving them a 4/5 rating. My final rating is 3.75. I boosted it from 3.25 because Sam really did his best to make me happy. If you want to support this small business, just please CHECK their final work before they leave!!

a view of a kitchen and living room
Marisa B.

Carpetland helped us redo our entire basement. Great job done and a good price. Removing all of our carpeting has been heaven sent. The linoleum we got is dog and water proof. Exactly what we needed.

Son's first steps thanks to carpet traction and great customer service.

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1 year ago

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1 year ago

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6 months ago

Smart, prompt and good value. Open to using very specific products. Worked to segment project to accommodate budget.

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9 months ago

I went to the store, picked out my carpet and it was installed the next day!!! Fast and great price and quality!

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9 months ago

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9 months ago

Installation was quick, installer was very friendly and helpful, especially around moving heavy furniture

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2 years ago

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6 years ago

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4 years ago

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3 years ago

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2 years ago

I price them against two other companies they were by far the least expensive and the quality once installed was fantastic.

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6 years ago

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7 years ago

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4 years ago

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8 years ago

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6 years ago

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9 years ago

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8 years ago

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13 years ago

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8 years ago

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8 years ago

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10 years ago

John is extremely helpful! What an easy transaction to get a couple of small carpets edged.

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12 years ago

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Ask the Community - Carpetland

Review Highlights - Carpetland

We're very happy with the carpet we purchased, and have since followed up regarding stain removals and John was very helpful.

Mentioned in 24 reviews

Read more highlights

APS Flooring and Carpet - From Threads to Comfort with APS Carpet Flooring!

APS Flooring and Carpet

(16 reviews)

My experience with APS has been the above and beyond any dealings with contractors. I first…read morecontacted APS about changing the flooring in our new home and within hours, they had an estimator at our home who provided a competitive quote. The workmanship was top notch. I inspected the final product today and did not have a single change or complaint. In fact, I hired them to paint our whole home. You can trust their workmanship. The team members were professional, responsive to our concerns and delirvered to our expectations. No delays, no additional cost or changes, no surprises.

While the crew did a solid job installing my flooring, it doesn't excuse the lack of communication…read morefrom Yusef, the salesman and (per Sam a manager) the project lead. They were late 2 out of 3 days without notifying me, and the job felt rushed. Yusef promised me a $500 discount. Later, he denied ever making the offer, and the manager attempted to reduce it to $100. The manager also implied that only his word matters, using an example meant to justify why the original agreement shouldn't count. Customers shouldn't have to figure out which employees have "authority" -- if an employee makes a promise on behalf of the company, the company should honor it. Something I learned after the fact -- and wish I'd known before signing -- is that in many flooring companies, salespeople work on commission, sometimes 5-15% of the total sale. Managers may also receive a commission override. Installation crews are typically paid a set rate or per-square-foot amount, which means the company's actual cost is often much lower than the customer price. In these setups, discounts sometimes come out of the salesperson's commission, which could explain why I received pushback on the agreed $500. I'm not claiming to know this company's exact pay structure, but it's worth consumers being aware of how this industry often works so they can make fully informed decisions. I ultimately received the correct discount, but only after unnecessary back-and-forth, unprofessional behavior, and an attempt to undermine my honesty. I cannot recommend this company to anyone who values clear communication and integrity.

Carpetland - carpeting - Updated May 2026

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