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    Arhaus

    1.8 (332 reviews)
    Closed 11:00 am - 7:00 pm
    Updated over 3 months ago

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    The pillow is lined and lining is fine but actual fabric came apart as shown in photo.
    Tricia O.

    I ordered pillows and the fabric came apart in the first few weeks. I tried to return to the store but they won't take online orders in store and online will only refund or replace within 30 days!!!! I was busy and didn't get to it in time. This is just not acceptable!

    Handle is loose and cannot be tightened
    NIkky G.

    We bought a TV console Finley media console (blue stone) approx $3000. Ordered on sep 2 2024, delivered today Jan 8 2025. It has four doors. Two of them don't work. One doesn't close and on one the handle is loose and the installation guys could not fix it because the holes in the door and the handle do not align. If this piece had been on the showroom floor, no one would ever order it. We have bought all our furniture from Restoration Hardware before and have not had the same problems. Absolute crap.

    The arm rest doesn't fit into the leg!
    Jan A.

    I bought two matching chairs last year and one arrived constructed wrong. I immediately contacted Arhaus and they said they would order a replacement chair that would arrive in January. When I checked back, no chair had been ordered and the chairs were now out of stock. I'm stuck in limbo now as they won't respond to my emails/calls on how they are going to resolve this situation. Unbelievable that this chair has an inspection tag on it and it passed!

    I was totally deceived and played by the management at this store. They claim they solved my issue when in reality they had ilega business practices going on. They DO NOT follow the first come first served as they advertise with their floor samples and they sell to whom ever is best to their interest. I have been working with Arhaus for a long time and every other store has been good . This one is managed by people with low moral boundaries. Shop online or in some other location. C Madera is much better and the staff is very nice.

    Oakleigh bar cabinet

    Great furniture, but lackluster support. I bought the Oakleigh cabinet on sale, only to find out it was back at a lower price within the 30 day timeframe. Hundreds less than I payed for it. I asked for a price adjustment after seeing an Instagram Ad for it at a lower cost, and the next day I found it back at full price after sending insta photos of discrepancies. They rejected my claim. The 30 days expired for me to get an adjustment, just in time for them to put it back on sale for Memorial Day. Probably won't buy from here again.

    As depicted on their website
    John S.

    Do not buy from Arhaus. I ordered 2 Galena lamps. They looked great in the pictures on their website and were described as including "white linen shades". When they finally arrived a few weeks later, the lamps were not as depicted in the pictures, and they included brown linen shades. After talking to their agents on the phone, I had to send 3 pictures of each lamp to show that they were incorrect. They apologized and agreed that they were not as depicted and agreed to replace them but said not to send them back yet. They said they would get back to me in 48 hours. Over a week later, I still hadn't heard back from them, so I called them again, and they told me to return the lamps, and they would send replacements. I returned the lamps, and, a few weeks later, the replacement lamps arrived. Again, however, the lamps did not look like the pictures, and, again, they included brown, not white, linen shades. I called again to return them, and they agreed to a return, but they hadn't included return labels in the shipment. They apologized and said they would send return labels and would refund the purchase price within 30 days after receipt of the lamps. 3 weeks later, I still have not received the return labels. The boxes that the lamps came in literally stink. I can't stand the smell, and guests have agreed that the boxes actually stink. I'm tired of them being in my house, but I can't send them back, because Arhaus still has not sent the return labels. During the latest call, she apologized and said that the labels would be emailed to me. If it is done by email, though, why is it taking so long? I asked that I stay on the line until the labels were emailed, but she refused. I'm still waiting for the labels . . . . Items are not as described or pictured. Packaging smells like a barnyard. Friendly but abysmal customer service. Everything just takes so long.

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    4 years ago

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    2 years ago

    Can't wait for delivery of beautiful table and chairs for our new home. Wonderful service.

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    Page 2 of 9

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    Review Highlights - Arhaus

    After several visits and unlimited patience in designing my Family Room, Stacey placed the order.

    Mentioned in 6 reviews

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    Ballard Designs- Tysons

    Ballard Designs- Tysons

    2.0(85 reviews)
    0.6 mi
    $$$
    Offers customized solutions
    Free consultations

    Bottom Line: A beautiful store full of transitional home décor and furniture…read more I've been shopping Ballard Design via their catalog for a long time but it's rare that I get to visit a store. The store is even more beautiful and inspirational than the catalog. It was nice to be able to see the quality of items and feel different textiles like the outdoor curtains and bath towels. I also find a lot their furniture, like their office collection, to be very functional. I would describe the overall feel of Ballard Designs items as comfortable but more glitzy and glam than Pottery Barn. I'm sorry to read all of the negative reviews on Yelp - they definitely make me think twice about ordering custom furniture from Ballard.

    I ordered a vanity stool last June. Received it damaged in Oct and was told it would come in Dec. I…read morecall in Dec and they forgot to reorder it. Now it's reordered with no fabric so it's wrong! The craziest part is they are telling me it's a custom order so they can't credit me until they hear from the manufacturer. But remember it's now a plain stool with no fabric so it will be returned anyway! Unbelievable ! About 40 hours on the phone and numerous " product specialist" they offer me a $100 discount once it ships! But it's not evenThe right stool! Never again!

    Photos
    Ballard Designs- Tysons
    Ballard Designs- Tysons - Esme coffee table from Ballard Designs. Now that it is here it was well worth the wait. Just beautiful

    Esme coffee table from Ballard Designs. Now that it is here it was well worth the wait. Just beautiful

    Ballard Designs- Tysons - I ordered this canvas and was thrilled because it looks exactly as shown online, and the customer service was great.

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    I ordered this canvas and was thrilled because it looks exactly as shown online, and the customer service was great.

    Arhaus - furniture - Updated May 2026

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