Mattress Warehouse

The uniqueness, quality and style of furniture at BoConcept is amazing, though a little pricy…read more It's not comparable with any of the furniture showrooms I have visited physically nor virtually. It's very difficult to catch me when it comes to quality and style but I succumb to BoConcept.

While we were happy to work with Omnia in the store and were excited about our order (more than 20…read morepieces for our living and dining room), the delivery process has been a nightmare. We were initially told that the delivery time would be 12 weeks. Now, after 14 weeks, I'm learning that it will likely be at least another 12 weeks before our furniture is delivered (6 months instead of 3 months!). Communication and follow-up about delivery have been TERRIBLE. I cannot recommend ordering from BoConcept. Go with Crate & Barrel instead!!

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RH Tysons | The Gallery at the Tysons Galleria

2.3(52 reviews)

We came in on a Sunday about an hour before closing. There was a wait to be seen by a sales advisor…read morebut they offered us water and checked in on as we browsed the gallery. Eventually we were paired with Quinn who helped us order the chandelier we came in for. Quinn was super knowledgeable and asked all the right questions, exactly the reason why I came into the shop vs. ordering from home. She went over height requirements and measurements and made sure we ordered the right parts. Also, she was very transparent on how their membership works and their return policy. The overall experience was very pleasant and there was no pressure to buy or to add more to the cart. 5/5, will do business with again.

I was surprised at large this Restoration Hardware was -…read more Staff were not readily available, and it was hard to find someone to ask questions or obtain any type of assistance. The layout is kind of funky, as you'd think certain furniture were near or adjacent to each other - selection-wise, there wasn't much variety. There were some staff who were wiping down and vacuuming certain 'rooms' to maintain cleanliness. +unavailability of staff +limited selection of furniture

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Arhaus

1.8(332 reviews)

We have long admired the Arhaus brand. It is one of those names that has always carried a certain…read morelevel of prestige and quality that you just know is the real deal. We have experienced it firsthand and we can say without hesitation that the reputation is completely earned. We visited the Tysons Corner Galleria location on a Sunday, which, as you can imagine, was a busy day and were immediately impressed by the atmosphere and the stunning showroom. But what truly made our experience unforgettable was working with Steven. From the moment we connected with him, he was warm, friendly, and completely focused on us. Despite the store being packed, he made us feel like we were his only customers in the world. There was absolutely zero pressure, zero rushing, and zero of that uncomfortable sales energy that can sometimes make furniture shopping feel stressful. He listened, offered genuinely spot on advice, and helped us thoughtfully build out our family room sectional with confidence and excitement. If you have ever walked by an Arhaus, do not miss the opportunity to truly experience the store. Go in, look around, and most importantly, talk to one of their consultants. You will be so glad you did. We will absolutely be back again and again. And Steven ~ thank you so much. You are truly the best! Highly recommend this store and this incredible team!

I've bought a few things from Arhaus, and was looking into a few more large staple items and…read moregetting ready to purchase. I had a pretty simple lighting question that I couldn't find an answer for online, so I called... after all their site says "ask us anything" so I figured a call was easy enough. I simply wanted to know if I bought 3 of the ceiling mounted pendants for lighting, is it possible to get one large ceiling mount rather than 3 small ones, like what is offered for many other pendant products. I called customer service and was shocked by how rude the salesperson was on the phone. He said he would have to talk to the lighting department and "they're not going to like it" and then that team would have to contact the vendor to ask. He then made me very aware that any modifications to the product wouldn't be covered under warranty... I told him I understood that and he kept on hammering on it, saying the easy answer to all this "is just no" and they "don't do custom orders." I reiterated that other products that look extremely similar on their site have a solution, so just want to see if we can figure out a way. It's ok if not, but let's see if we can. He said "I guess I can email them... is that what you want me to do?" I finally found a light I liked, was ready to buy if they could help me figure out how. If it's not possible, that's ok! But can we at least try without having it be a big battle? I'm a customer calling customer service, just asking for some help, and this guy was a royal jerk. NOW, not only am I NOT going to be buying the light from them, I also won't be buying the sofa, the coffee table, or art from them either. Their prices are already high, but I like the style of many of them so always thought it was worth it. After this experience, no way. I will also make sure all of my family and friends know not to buy from Arhaus as well.

The arm rest doesn't fit into the leg!

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Door will not close

Crate & Barrel

2.9(111 reviews)

Rosemary was so amazing and super helpful! She has a wonderful attitude and would definitely want…read moreto be serviced by her every time I come in there. :)

I've had an incredibly frustrating experience trying to schedule a free in-home design consultation…read morewith Crate & Barrel. First, I scheduled online, and less than an hour before the appointment, the designer canceled on me. While disappointing, I gave them the benefit of the doubt and rescheduled for the following week. This time, the designer, Lise, reached out to confirm the appointment--only to not show up at all. No call, no explanation, nothing. This level of unprofessionalism is unacceptable, especially from a company that markets itself as providing premium services. I wasted hours rearranging my schedule for absolutely nothing. If this is how Crate & Barrel treats customers during the consultation phase, I can't imagine how much worse it would be once a purchase is involved. Needless to say, I'm reconsidering spending my money here as this store doesn't value my time.

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Ethan Allen

2.8(33 reviews)

0.3 mi

•$$$$

I cannot say enough good things about working with Annette Nielsen. We have used and valued her…read moreexpertise several times over the last few years. She listens to what you want, improves on it and both respects your view and helps you stretch to a better result.

I recently visited the Ethan Allen store in McLean and had the pleasure of working with Nazee…read moreFakharifar, and I cannot recommend her highly enough. From the moment I walked into the showroom, she made the experience seamless, professional, and truly enjoyable. If you are looking for a designer who will truly listen, bring fresh ideas, and guide you with both confidence and care, I wholeheartedly recommend asking for Nazee Fakharifar at Ethan Allen in McLean.

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CB2

1.5(8 reviews)

I don't have an issue with the furniture, just the service. Don't expect any design help from here…read more The manager, Dakota, is non responsive. I had a no show designer, then 2 cancellations, and no follow up from the manager or designer. Very poor service. Even after the designer finally came out, she forgot to take some measurements. She only responds if I follow up. Highly recommend Arhaus and RH who have been amazing in furnishing our house.

Need some staff at this place. Everything takes way too long! And not friendly atmosphere. For the…read moreprices get some employees!

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They just delivered the couch for my second living room and I love it!

Ballard Designs- Tysons

2.0(85 reviews)

Offers customized solutions

Free consultations

Bottom Line: A beautiful store full of transitional home décor and furniture…read more I've been shopping Ballard Design via their catalog for a long time but it's rare that I get to visit a store. The store is even more beautiful and inspirational than the catalog. It was nice to be able to see the quality of items and feel different textiles like the outdoor curtains and bath towels. I also find a lot their furniture, like their office collection, to be very functional. I would describe the overall feel of Ballard Designs items as comfortable but more glitzy and glam than Pottery Barn. I'm sorry to read all of the negative reviews on Yelp - they definitely make me think twice about ordering custom furniture from Ballard.

I ordered a vanity stool last June. Received it damaged in Oct and was told it would come in Dec. I…read morecall in Dec and they forgot to reorder it. Now it's reordered with no fabric so it's wrong! The craziest part is they are telling me it's a custom order so they can't credit me until they hear from the manufacturer. But remember it's now a plain stool with no fabric so it will be returned anyway! Unbelievable ! About 40 hours on the phone and numerous " product specialist" they offer me a $100 discount once it ships! But it's not evenThe right stool! Never again!

Esme coffee table from Ballard Designs. Now that it is here it was well worth the wait. Just beautiful

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I ordered this canvas and was thrilled because it looks exactly as shown online, and the customer service was great.

Calligaris

5.0(1 review)

Cyndy's Bottom Line: Excellent customer service and interior decorating recommendations…read more *Located on the 3rd floor near Neiman Marcus of the Tysons Galleria. We stopping in just to browse and capture furniture ideas. We were extremely lucky to be in store while Regan the Assistant Manager was working. Regan greeted us and was very accommodating and helpful from start to finish. Regan was extremely knowledgeable with the entire Calligaris collection from designs to materials. She helped us to make the best selection. Regan listened to what we were shopping for and the details of the space. She provided us with amazing interior decorating ideas and recommendations that were helpful. Regan made great suggestions on the collection the would work for us. *Highly recommend the Calligaris collection. *We received excellent customer service Thank you very much Regan!

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Interior Define

2.7(3 reviews)

0.5 mi

Well, I received part of my order. Still waiting on the ottomans. While I don't like the situation,…read morethe customer service was helpful.

I've been looking at sofas for months, including Interior Define. I originally called the Tysons…read moreCorner Interior Define last summer and the woman was great. I was ready to order today so I drove two hours from Richmond and battled the mall parking. By the time I got there I was a bit short on time but I just needed to verify the fabric and order so I figured it would be easy. One customer service rep was solely focused on another customer. The second rep was super friendly, but as soon as another customer came in he went to her. She was pretty pushy so I get it, and when he came back he said he was sorry he had to take care of both of us. Not sure why the other rep couldn't help out, but okay no problem. After a couple more times of the rep turning to the other customer instead of me, including the final straw when she interrupted me MID-SENTENCE and he turned his whole body away from me, I figured it out - she looked wealthier than me. She probably isn't, but I'm not the designer label type. Message received. I left and won't be back.

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HomeGoods

3.4(50 reviews)

0.3 mi

•$$

This is one of the nicer HomeGoods location I've been to. Everything is incredibly organized and…read moreyou can tell the staff put in great effort to keep it clean and tidy. The selection is great (especially for furniture) and the deals are like those you would find at any of their locations!

Very well organized store. They sell everything you need for the home. For example: rugs for the…read morebath, kitchen, and living areas, linens, kitchenware, pots, dishes, small appliances, seasonal items, wall art, and knick-knacks. Prices are somewhat reasonable. Other stores of the similar chain are Marshall's, Sierra, TJ Maxx. Highly recommend!