We had a very good experience with the Saatva team in Washington DC, and the extended customer…read moreservice team online. We tested out a few mattresses in the store, then placed our order and were out of there in less than 20 minutes. The customer service team was good, they were helpful, polite, offered some water while we decided. Most importantly though they were fast, and the check out process took only a few minutes. Later same day we noticed an online offer for the same mattress that surpassed the discount we received in the store, so I called customer service. I was able to connect to an actual person quickly, and again they resolved the issue quickly, matching the online price and refunding the difference. All in all probably was on the phone only 5 minutes. Received our mattress today, and the delivery team was also quick and efficient, took no longer than 10 minutes to include removal of our old mattress. So far the mattress looks and feels great, will revisit this review after using the mattress a few weeks, but don't think there will be any issues.

It's been over 6 months and so far my daughter has been sleeping well. She hasn't complained of…read moreback pain. Furthermore, I decided to purchase another Saatva youth mattress for my son. He has slept on his for three months and first thing he notice was that he didn't need to propel himself out of bed. His old mattress had a deep dip!! He is so happy with his bed we hardly see him now because he loves to be in his bed Other than that, it was affordable compared to other organic mattresses. I definitely recommend it!

This review is solely for the makeup artist Sharia who works for Estée Lauder…read more I am in town for NYE and needed my makeup done but didn't make an appointment...while other makeup counters weren't able to take me, Sharia at Estee Lauder squeezed me in! And when I tell you that she listened to exactly what I wanted and delivered! It was honestly the BEST my makeup has ever looked after being done by an MUA. I am forever thankful for Sharia and one of her biggest fans now!

This was one of the few department stores that was open in the morning and we desperately needed…read moreit. My boyfriend traveled all the way from California for a job interview this afternoon, and unfortunately the interview clothes that he brought with him no longer fit. We looked up this store which happened to be close to our hotel and close to where the interview was being held. They have an entire floor dedicated to men's clothing which was great. We carefully picked out a nice dress shirt and pants and I am positive that he looks ready to go. There were a few employees around, but we didn't really need any help. We actually purchased two dress shirts, pants, and a short sleeve shirt as well. I was glad that this store was here and open.

Amazing service! Shaun was incredibly helpful first by phone to explain what options were…read morecomparable to a mattress purchased in CA. He offered very reasonably priced products and explained the current sales that would make the total price a great value. It made for a very efficient in store purchase and he was even able to get the mattress and frame delivered the next day in the middle of a snowstorm. Thank you very much!

What great service! Carlicia and Lorielle were so friendly and helpful. I will definitely come back…read moreand recommend friends because of these two lovely ladies. They helped me find exactly what I was looking for at a great price.

The 14th Street in Washington DC (like Georgetown) is known for its furniture stores. Room & Board…read moreis one of the best: airy, lots of natural light, super friendly, proactive and knowledgeable staff. We were greeted upon walking in. We know what we were looking for, so they guided us to the display. We were able to check out and try out the dining room chairs. Their display rooms are on all four floors including a balcony on the top floor. Clean and well organized. Since June is the Pride Month, rainbow flags adorn their main entrance.

We had a linear cabinet delivered over a month ago. The hardware for the cabinet doors was…read moremissing. So the installers were not able to install the doors. They are still sitting on the floor. Room and board said they would send out an installer to install the doors. However , nothing has been done and it's going on five weeks now. It's clear that this company does not care about their customers, once they have your money. I highly recommend that you find more reputable businesses to shop at. Mark B

Nowadays it's difficult to find the look and the comfort both qualities combined in one piece of…read morefurniture, but the staff out there at Z Furniture were very helpful. She found me exactly what I was looking for in a Sectional from their catalog and of course they had similar Sectionals in the Showroom to try. I purchased an Italian Leather Sectional in mushroom color two months ago and I'm glad I did. In my long history of furniture purchases, I would rate Z Modern Furniture Store as one of the best Store in every sense possible.

Was looking for a LONG time for a contemporary style sectional sofa, to replace my Ekornes…read moreStressless sofa that was approaching 20 years in age. Found exactly what I was looking for on Z Modern Furniture's website - the 625 by J&M Furniture. Wife and I visited the store in Alexandria to try it out - it passed the sit test, so we pulled the trigger. Gus arranged to have our old sofa removed for a very reasonable fee. Delivery / removal day went off without a hitch, just over a week from placing our order. Luis and Bryan were super professional - disassembling our Ekornes to ensure it would fit through our narrow stairway, and carefully hauling our new sofa up said stairway without a scratch. Wife and I couldn't be more pleased. We'll be ordering from Z Modern Furniture in the future, and recommend it to anyone who likes contemporary furniture.

It's a store with small town feel in the middle of a big city. The staff welcomes you right as you…read morestep in the door. With just a brief flash of my lightbulb, a staff member at the counter pointed me to the wall of lightbulbs to replace it in the next room. Even as I was trying to figure out what to get, I could hear her helping the next customer with his own home item question. Looking around the store, there is probably something you will need in there not now, but maybe in the future. When the time comes, a friendly staff member will likely be there to help you navigate the shelves and find it. We have come here on other occasions for paint and screws. True Value is conveniently located in a street with many well loved businesses in Dupont Circle. Maybe get dinner with a side of hardware store? There is a bus stop a couple blocks down and it's a 10 minute walk from the circle.

The staff are friendly. I don't have to travel far to get supplies. You can get keys made too…read more Metro is nearby.

My friend invited me for dinner; he wanted to show me the furniture he bought at BoConcept in…read moreGeorgetown, Washington D.C. It looked very modern and was told by my friend it was from Denmark. He said it was very expensive. I looked very closely at the materials and mentioned that it was not real wood, either MDF or Particle Board with veneer as well as made in China. My friend said that is impossible as he was assured it was real solid wood made in Denmark. I said to him, I will cut part of his furniture and if it is not MDF or Particle Board I would buy and replace it. Lo and behold it was Particle Board. I have yet to find out what my friend did after I left his dinner invitation.

Terrible customer service. ordered a couch and it arrived months later than promised. When it…read morearrived the entire underside of the couch was torn. We sent them photos. We were told someone would come out to repair it. The can of fabric spray came dented and with caps broken off so was unable to use. When contacted they were very apologetic and offered to send us two new cans and offered for us to select two accessories as a service recovery. We selected two items for service recovery. We followed up once and were told we would be contacted when the items came in. To date, months later we have heard nothing. We have a couch with torn underside, no fabric spray and no items that were offered as service recovery. we ordered through Georgetown store.

Worst purchasing experience ever. Ordereda custom sofa early…read more June 2022 with maximum estimated delivery time of 22 weeks. And, I waited. And waited. November came, and I began to call Interior Define to check on my order. And called. And emailed, and finally got news it would be delivered May 2023, via an email from the CEO that suggested this was great news and thanked me for my patience. I had no patience left and filled out the cancellation form the CEO provided mid-Nov. A month later, still no refund. This company is stealing its customers blind. DO NOT ORDER FROM THEM.

I worked with Blake Kimmel at this store. He was extremely helpful in helping to select a sofa and…read morea rug to go with it, and thats where the good part gets over. I had chosen the Alexander sofa along with the Maisie rug, and I had concerns about the rug having white patches on one side of it as seen in photos online as well as the in store pictures. I was then assured that it was a vintage look and that there was wear and tear, and that the rug I would receive would not look like that, and if so, customer service would work to provide me a "fair" solution. Now once I received the rug, my worst fear came true. One side of the rug is completely bleached/faded and it looks so cheap. Obviously everyone I contacted at Interior Define did not offer a "fair" solution, they only offered their standard return with expensive shipping and 15% processing fee. They kept saying that the bleaching is done purposely and is part of the design. What about the fact that I had raised these concerns with Blake ,my designer, and was told that this would not look like that OR else I could get a fair solution. To add insult to this, this is a Loloi rug and now I see that it is available on Overstock/Amazon at half price. I paid 795$ for this, and other sites have it for 330 to 400$. They will obviously refuse to price match. Now I am really worried about the quality of the sofa that I have ordered with them. There is no way I can call the store and talk to a real person. Obviously, I am going to avoid making another purchase from Interior Define, and post this to as many groups/social media as possible to inform others of their shady methods. They have one of the worst customer service policies. I have worked with good stores like Arhaus, Crate and Barrel, CB2 and have never faced such service before.

Five stars! Sharam was excellent to work with and we ended up using him and his various crews for…read moreall of the needed renovations to our new townhome (painting, countertops, new floors and carpeting). Our floors look great , countertop is beautiful and the carpet is perfect. Sharam gave us thoughtful advice about which product to choose and did not push the most expensive option when it was not necessary. He was low key and helpful, never pushy and always easy to work with. I would not hesitate to use him again for any additional renovations and recommend him highly.

Found on Yelp and they were fairly convenient to get to from work (Clarendon) and reasonably close…read moreto home (SE DC). The salesperson I worked with was knowledgeable and listened to what I needed. While he showed me some more expensive options, when I selected something less expensive that I thought was a better fit for my needs, he didn't push me to buy the pricier option. So, sales aspect of this place gets an "A". They didn't have the mattress I wanted in stock so it had to be ordered. 10 days after I had ordered, I called and they seemed a little surprised that I was still waiting to hear about when the mattress would arrive. Altogether, from the time I ordered to the time the mattress was delivered was over 2 weeks. Even though my townhouse is about 10 miles from the store, they charged me $49 for delivery because I live in the District. And on the day of the delivery, the 'delivery' was one skinny guy with a pickup truck. No way he was going to get the mattress up to the 3rd floor by himself, so my husband had to help schlep it up two flights of stairs. So, in effect, we paid for the guy to get the mattress to us on a pickup. I kind of feel like they should pay US for the manpower we provided to actually deliver the mattress to the bedroom. The 'service' after the sale is the reason for the 3-star rating. I liked the salesperson but I feel like the wait time and the delivery experience were not at the same level.

Needed quotes for a floor refinishing. The quote was competitive, if the guy had actually looked at…read morethe floor and saw that some of it was plywood and not all floorboards. Thankfully another company who we asked for a quote showed us this, and give a quote that actually got the job done as needed. A little more attention is required here.

Petersen's is hard to beat; knowledgeable sales person, professional installers, and the best…read moreprice. We will definitely use them again for our next flooring project.