This is actually the best Ross in the DC metro area (not including VA). The customer service at Ross can be non existent but the staff here are a little nicer than at other stores. I think people often get Ross mixed up with other department stores like Macy's or even TJ Maxx. Their stock can be hit or miss when it comes to women apparel but I'm noticing more hits than before. Shoes are the same. Right now they're getting things like Hokas, vans, doc martins, and Birkenstocks which I found interesting. Caveat: depending on the time of day you go the store will be a mess. They get inventory at least 4x/week so you might want to stop by in the late morning when things haven't been thrown/dropped all over the floor by customers bargain hunting. read more

This store location is so convenient to my nearby condo. I enjoy walking in and browsing periodically during my commute. The selection isn't as expansive as other locations I've gone to, but it's helpful for random quick grab and go items like simple home cleaning items, everyday decor, food condiments, candles and haircare. Pricing is typical for Ross but slightly lower than nearby beauty supply and convenience stores like CVS or Walgreens. read more

Ross Dress for Less - General store area - Department Stores Near Me - Washington, DC, District of Columbia

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My wife and grandchildren have found many treasures and discounts ...you'll be surprised at what they carry especially Tate cookies my favorites and $2-3 below the big stores read more

Was in the area on an early Monday morning so stopped in! Place was almost empty of customers! Yay!!! I tried on and purchased a few sweaters and jeans. A lot of options in stock. Fitting rooms are open. Friendly personnel. Parking lot with plenty of available spaces. If I lived closer, I would def. shop at this location. read more

Ross Dress for Less - Department Stores Near Me - Washington, DC, District of Columbia

There is an employee named Alaysia who was extremely patient with me! She not only waited for me to sort things out with my debit card, but also showed little emotion even as the customer line grew. I learned later that I had selected my son's card instead of mine in the digital wallet. She has the right demeanor to work at this store! I hope she receives some kudos from a happy customer. read more

The worst customer service experience. Dirty and disorganized place. People here are rude and don't care about the business, employees here don't care about picking up stuff on the floor so they just pass over the merchandise unless the manager tells them to do something. At the line to pay, it can be a big line and only one cashier open and the other two people don't even care to open another cashier and just keep talking. read more

New slogan "Ross Less for dress". There's nothing here but snacks they should just be a convenience store. They greet you when you come in and.. that's where customer service ends. As well as my review. read more

I always manage to find an item or two but like all the other reviews stated this Ross is disappointing. The racks are always empty, and the dress section is almost non existent (like work apparel is not ordered because of the neighborhood it's in ), it's kind of insulting. Corporate needs to send someone to whip this location in shape and hire someone who actually cares about inventory management. read more

Most every time I go it's almost empty of merchandise. I wish the restocking would happen more regularly. Going there is a waste of time.

I used to love Ross! But when I moved out of Cali, they were hard to find in the Midwest. Now that I'm in DC, I happen to be near the only Ross in the city. Honestly it kinda sucks. It's not like the Ross that I remember. But still shopping here isn't too bad. It's hit or miss. Ignoring the customer service part, the items for sale could be a good find. I'm not sure how long this will last as so much of the area continues to change change change. As it stays, it's serving me just fine. read more

dont wast your time. drive to any virginia ross. the shelves are sooooooi oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo00 empty read more

So had to go in because I had a function to go to and my dress pants were super loose. So I was like Toss is around the corner let me run there and get them. The store is bleak looks rundown. I went to the section for pants and they had a total of three. So I was like let me get a tighter belt which they didnt have my size and had five total. Im not sure if its the neighborhood or low foot traffic but the store doesnt have much of a selection. To top it off employees work at snails pace. read more

We all know this is the ghetto Ross-- so it's no surprise the staff (most ) can be quite unfriendly and rude -- what shocked me was the DIRTY STINKY bathroom!!! Worst I've seen-- I couldn't even use it. It smelled like an outhouse!! Do better Ross - stored in less "urban " aka black neighborhoods don't look like this!!!! read more

Ross Dress for Less - The bathrooms at this Ross store are always so dirty!! - Department Stores Near Me - Washington, DC, District of Columbia

The most ridiculous shopping experience ever. The store was supposed to open at 9:30. I arrived at that time only to have an associate open the door and tell the crowd that was gathered there that she couldn't open the store because she was short three associates. Really?!?! I've never experienced that at any real business. Totally in professional. Then the associates came up and banged on the door and were let in and we were let in. I knew this was going to be my one and only visit to this store so I waited. Why have business hours if you are just going to open when you feel like it. Go at your own peril. They may or may not be open. PS when they opened the staff was not friendly or helpful. It was like I was bothering her when I was checking out. Crazy! I like the deals at Ross but the staff at this one needs customer service training. read more

As long as you avoid contact with customer service, you might have a decent experience here. They are usually extremely short staffed or the employees all just happen to be off on their shift and do not want to help you. Don't even bother looking at the jewelry department because they don't have anyone manning the area nor can they find the key after 15 minutes of waiting. The items are quite sparse in the store and I went in to look for a kettle, they had none in stock. Probably the worst Ross in the region. read more

I've never been to a Ross Dress for Less that is rarely stocked. EVERY time I walk into this Ross the shelves are half empty. I walk in thinking "this is the nearest store ever" and that is exactly why. Asking questions with store associates are just confusing as if they don't know much about the store themselves. When asking for a manager you may or may not be helped as there are not enough employees and they may be working as cashier. Needless to say this store needs some work. Like last year. read more

I don't even know where to begin. Understaffed to the max. Terrible customer service and the store seems generally empty. I can never actually find anything. Clothing selection is a joke. Home goods are a hit or miss. I don't know. The only other Ross I've been to was Cali and I was impressed. Only go here if your desperate and don't mind waiting in a long line because it seems like only 4 people work there. Ugh this place disappoints me. In the area, this and Forman Mills are your only options. Pretty sad. Oh, pricing is decent. It's pretty much a less desirable Marshalls. read more

Ross everywhere is dope but this one looks like it was robbed. End.

I have a tenuous relationship with this Ross. On one hand, I love a good deal. And they have a lot of the brands I normally buy anyway (Bed Head, Betsey Johnson, etc.). But this store can be super hit-or-miss. AND their hiring practices are suspect. I've certainly seen worse retail establishments. I'd guess that out of every time I've been in this store, it's been clean maybe 40% of the time. Not terrible. BUT. The staff is awful. They make literally no effort to smile or be polite, and they consistently make me feel like I'm wasting their time when I check out. They NEVER have enough registers open, and I've stood in line for 20+ minutes with only a few people ahead of me. The clothing selection can also be hit-or-miss. Sometimes they have great staples (black leggings, sun dresses, etc.) and sometimes the clothes are either REALLY small or REALLY large, and covered in strange substances. (Like, dust, pain, goo, etc. I've seen everything at this store). They do randomly have soccer stuff in the men's athletic section. You have to dig, but the beau found USMNT official socks and a couple t-shirts, and there are always several random jerseys, which is cool if you're looking for cheap soccer merchandise. Their housewares section is sparse, but not a bad deal for basic stuff. And the food... well, I'm torn on that. They carry my favorite kind of popcorn (Popcorn, Indiana), but I've also had some really awful experiences with other food purchased there. Granted, maybe it's my fault for buying coffee at Ross, but I still don't think there should have been mold in it. Anyway, it's Ross. It's a step below Marshall's, and this specific store feels a bit like the forgotten younger sibling. read more

Standing in line behind 4 other ppl with ONE cashier working while two employees sit and talk with the security guard. To make matters worse, the cashier was not very friendly and worked with minimal urgency!! read more

This store looks as if it's going out of business.. so many empty shelves and open space where racks of merchandise could easily fit.. get more inventory or just close please read more

Horrible place, and rude staff. Store is filthy and trash was piled up. They also say they don't have a restroom for the customers. This was a horrible experience. They need to close this store. read more

My fiancé and I frequent Ross to check out their furniture and decor selections. Sometimes you can find some great pieces for great prices. We sometimes look for different items like clothing or fun/weird snacks they may have. The new management isn't the best and he doesn't offer much help on the register when there are long lines. This was my first encounter with him, so I'll see if this problem continues on the next visit. read more

I really like this Ross.. other discount stores need to go here for cleaness example! Everything is neat and arranged and staff is overly helpful.. You would think the security guards are staff b/c they are quite to assist as wll. Great Ross I would visit again for sure! read more

UPDATE: 11/23/11: This Ross really still is knocking my socks off with it's neatly organized fixtures and merchandise. The staff is never too busy to interrupt their idle chat about last night's exploits to help me out in finding things. Get this, if you busy a brittle glass or ceramic tchotchke, you know, something that needs to be wrapped up in paper, this Ross will actually use (no, NOT a thick stack of 20 sheets of paper loosely folded over your item once) the single a single sheets ply of paper to cushion your item, diaper wrapping it several times in alternating direction. Please call ahead and check store hours before your visit as I believe the ones on the Ross website are incorrect. read more

Went here on a Monday afternoon to kill time. Tried to find a dress. The store is hot, and the dressing rooms smell like a cross between who did it and why and a wharf. I could not try on a dress because of the rank odor emanating from the dressing room. To make matters worse, the merchandise was haphazardly thrown on the racks, and the store as just plain raggedy. I won't be back. read more

Worst customer service ever. I will never visit this store again. I went there to return a pair of pants my daughter had purchased two weeks ago. She didn't realize that the lining in the pants was tore. I had my receipt. First the clerk looked at the pants she couldn't find anything wrong. She said they looked worn. First of all the pants only cost $13. I was only returning them because they were defective. I had to threaten to contact the cooperate office just to get a refund when i had a receipt. Next they refused to pay me in cash although I paid with my debt card. The staff was not dressed according to the dress code. I will never shop at this store again. read more

I swear i go here every pay-day to shop for my daughter. always have what i am looking for, very pleasant staff, just wish they would open more than one line at a time. read more

Worst customer service I've seen in a very long time. Clean store, great bargains, terrible service. If your looking for attitude your in the right place. read more

Ross is a mess they need more employees that want to work. there was a cashier calling for a manager for 30 mins and after I told the lovely cashier never mind the manager came up to the front with another manager from break but i had seen them in the nail salon up stairs together if this is what ross manager are allowed to do an not be in the store to assist customers then what are they there for after I told the two managers I no longer needed there help after waiting for ever the manager name started with a M and the other manger was a thicker girl as the walked off i heard one say so rude comments ...the cashier that helped me was a tall light skin i call her lashes but i think her name starts with E I cant remember her name but I loved her energy she had great customer service and was respectful an she moved that line with a smile. there is also a guy the only guy on the register he be moving too . dnt know what there waiting for promote HER ..... everybody else is rude a nasty always complaining and dragging there feet ...no to mention the unprofessional managers...run and fast read more

This place is def a hit or a miss sometimes with the customer service. The hit is always: organization, no crazies running around, ample parking, small clothing sizes, and cleanliness. Biggest miss: service, I've spent legit 30 minutes on line with 3 people in front of me before, as a customer thought she should pick everything she might like and put it in her cart.. then wait to get to the register to decide what she wants. The cashiers are always nice, but they aren't the fastest. If you see the line longer than 3 deep, just go shop some more than come back to it. read more

I was there today, I have been treated like crap here twice! I asked the cashier what an item rang up for she did know how to look on the screen and tell me, she said the lady next to her would check so she walked over looked at the screen and answered my question, I replied I thought that was an 8 thanks for checking they both started laughing I asked why they were laughing she said nothing. I told the girl that's what I was asking you to check she told me she didn't understand what I was saying!! Omg! The girl next to her said you did a great job over and over so I could hear her, she didn't do shit!! Learn customer service and find another career cause you both suck!!! read more

I just moved to this location and was excited about Ross' being within walking distance. I decided to go on the MLK holiday since I was off work. As I entered, I was greeted by a very professional and warm security team. I browsed items quickly for things were quite organized. I proceed to the checkout counter where there was only one person ahead of me. As I waited in line, I looked at some of the items that they have for browsing while you wait. I picked up a cordie for my phone and checked to see if it would fit my phone, for it was already opened. I neatly put the cordie back into the box as my turn was next. Before I could put it back into it's rightful place, a voiced yelled at me loudly for me to bring it to her since I'd already opened it. I looked up at Rochelle to see which one of her kids she was talking to because she couldn't be using such a ghetto tone with me. I explained to her professionally, the way I'd like to be spoken to, that I did not open the box however I did take it to her. She then snatched the box from me and proceed to talk to me in a very unprofessional manner. As I waited for her to finish ringing my items, she continued to slam my items on the counter as if she had a problem with me. I understand that we all go through something; however, this,was not the case. I demand the same treatment and respect that she gave the White lady before me. I'm extremely disappointed in how she treated me and I intend to further reach out to corporate in regards to the way Rochelle treated me. read more

I've always been a great fan of Marshall's and Tj and Ross, and its great to have this in my neighborhood. I hate overpriced marked up name brand - - you can find the exact same stuff here at reasonable prices if you pay attention, and its good stuff if you know what you're looking for. Plus do you really have any friends who are totally in the know of what precisely is in vogue that month - - for god's sake, find something here that's cool and nobody will ever know, its not like we live in the fashion world of New York, this is friggin DC. Plus i think its rather fun because the store supplies change every couple of weeks, so you can search around and discover. I know this sounds TOTALLY like a commercial but I am a big fan of avoiding more famous "supposedly discount" chains which aren't so discounted if you pay closer attention. I make decent money, but Im not going to blow it on overpriced scheisse. My mom grew up on welfare and lectured the hell out of me when I was a child on the importance of not spending money (I never got more than a HALF a stick of Juicyfruit, for example, which always hacked me off as a kid) so obviously I am traumatized to this day. Ok maybe that's why I am a a fan....... read more