If I could give a million stars for customer service, I would do it here for Steve Myers, Sleep…read moreConsultant. We stopped in on a cold rainy day to buy a twin-size bed and box spring. Steve immediately greeted us and let us try out some beds. He asked good questions to determine what kind of mattress we were seeking and he listened and was thoughtful in suggesting a few to try. He got us some great discounts, too. We were able to get a twin foam mattress, a box spring and mattress protector for under $400. The mattress actually came in a box that fit in the front seat of our car. That was wild! The box spring fit in our SUV and Steve carried it out, helped twine/bungie, and then sent us on our way. We did decide the box spring is too tall so I'm communicating with Mattress Warehouse for an exchange, but so far that has been decent too. We will definitely buy our future mattresses from this place and hopefully directly from Steve.

Great store great customer service by Steve! Really good experience great bed too....read more

Don't overlook this store too quickly just because it looks cheesy. There are a gazillion mattress…read moreand furniture stores on this strip so you can spend all day mattress shopping. I stopped at nearly every store and finally settled on That Furniture Place. It's in a tiny strip mall. They had a girl in a skimpy pink outfit standing on a mattress on the roof of an SUV waiving at traffic this afternoon. I know, I know...stay with me now. The owner of this shop used to work at one of the reputable furniture shops on the same street and he opened his own place. He knows where to buy quality mattresses without all the brand names that hike up the price. He has been doing well and recently expanded to the space next door so he can sell more furniture. The store is super simple- nothing fancy about it, no paint, no decorations, nothing. And I'll take that any day if that means I pay less for a great mattress. I paid for delivery with a private guy he recommended and they are okay but were running a little late when they brought my mattress over.

I really tried to give them the benefit of the doubt. But I think they are misrepresenting their…read moreproducts. There is no way this mattress is a name brand $2000+ mattress. It's falling apart after 18 months. It's been awful for the past year but unfortunately the only way you can get anything done under warranty is to transport the mattress yourself and I had no way to do it at the time and now the one year warranty is up. Either way, I got robbed. I spent 900+ on this and I'm already having to start shopping for something else. I noticed the slight indentation in the side of the when I first got it but it's just gotten worse over time. I would not recommend spending your money here. Get a real name brand mattress that has a 10+ year warranty for the money you're spending. EDIT: less than 2 years old and this mattress is completely breaking down. Do not buy from them. These are knock offs and of crappy quality. These guys are worse than fast falling car salesman.

The sales staff was wonderful, the product excellent. My major problem was with delivery. I paid…read morefor set up and removal of my old mattress. They delivered and setup just fine, but they threw the used mattress in front of the dumpster and left. I called and received no help. Will not purchase anything from them again.

Highly disappointed with the poor customer service. I just brought a house in the area. Looking to…read morefurnish my entire home with cash. I circled this store 6 times and not one employee greeted me or spoke to me. As I was walking out, a white American was walking in and I heard someone say "welcome, can I help you find anything today". Very laughable considering I did not receive the same treatment and I was payment ready. Heading to another store!!! DO NOT SHOP HERE, GO SOMEWHERE ELSE!!

We were looking for a new bed for my mom and this was our first & only stop. I wasn't expecting to…read morefind a bed with everything she wanted that fast and the experience was different than any other time I've bought beds. First, we were promptly greeted by Sam who was a patient and knowledgeable salesman. We told him what we were looking for in a bed & he showed us a few different bases and then took us over to the diagnostic mattress and computer that evaluates the best mattress for each person based on the answers you enter to the questions about your sleeping habits and your health issues that could affect your sleep. Then Sam had already put a pillow down and paper cover over the bed and mom laid down while the computer was performing diagnostic and after a few min we had a paper listing several mattresses. We started with the first 3 listed, each time mom was able to test them all & each time Sam explained the details for each bed and the difference between each of the other two we were considering. Mom picked out her bed and then Sam answered all our questions and offered to have it delivered on Tuesday (3days after purchase). The people from the company will come in and set up the entire bed and make sure everything is working properly. I have to say I highly recommend this store. It's clean and Sam was great, very pleasant to deal with. We were blessed to not have to drive all over the area checking out the mattress stores. Thanks Sam! Totally appreciate your kindness and assistance.

First and foremost deal with Patricia and only Patricia. I'd give my experience with her 5/5. She…read morewas awesome. However this review encompasses the entire experience. I ordered a king mattress, box spring, frame, pillow and mattress protector. Grand total $2500. 0% financing for 2 years and had everything delivered asap (my first day off). Day of delivery they called me to let me know my 3 hour delivery window 3-6 and arrived around 3:40. Awesome. This is gonna go smooth. Wrong. Things quickly went down hill from here. So the delivery guy tells me that we have a problem. The warehouse where the products are shipped from loaded and labeled the wrong frame. I got the big boy top of the line frame, they packaged the mid range frame however labeled it as the big boy. The delivery crew tells me it'll work for the bed but they don't know if they can leave it and I need to talk to the warehouse supervisor. I don't fault the delivery guys. They just drive the truck and unload and set up the stuff. They got it in and set up quick too!! They also get a 5/5. So the warehouse sup calls me and tells me I have 2 options. We can leave my $2500 bed on the floor until the frame arrives or they can take the whole bed back and deliver it when it's complete. My old bed is already loaded in the truck. The warehouse supervisor then proceeds to lie to me and tell me there isn't a frame on the truck that will work. 0/5 for that guy, I shoulda got a name. I call him out on this lie, a suitable temp frame magically appears from the bed fairy with my name on the box and my new bed is then set up on the temporary frame until the one I ordered can be delivered. I sign off on the delivery as incomplete, call the store and talk to Patricia and she sets me up with a new delivery for my frame. Patricia calls me a few days later; very apologetic might I add, to advise that my frame is out of stock. It happens I get it. It's a popular item. She asks if I can deal with the temp until they're back in stock and she'll call me when they come in. No problem. 5/5 for the honesty. She calls back and leaves a voicemail (I work night shift, and remember this for later it is important). She says the frame is finally in and she can have it to me in 2 days. I get the voicemail after hours and realize I work that day so I call the next day and speak to David, Patricia is off. I think his name was David but if not we'll just go with it from here on out. This freaking guy... So I tell him I can't do the Thursday delivery, can we shoot for Friday afternoon? I work night shift. He says sure. We hang up. I go grocery shopping. Middle of the grocery store he calls back. I can't find your order. Well.... I found it but it says it's complete. I say no. Explain the frame situation. He assures me there's nothing in the system. I say ok. But if they come knocking when I'm trying to sleep for work we're gonna have a problem. I'll talk to Patricia when she's back and hang up. Sorry David if you're reading this I was kinda a dick but was pretty fed up with everything. A few hours go by and David calls me back. I got you a delivery for Friday. I say ok, make it for the afternoon (cuz you know night work and all). He says ok. Bring us to Friday. 10 days from initially ordering the bed. 6:38 AM delivery crew number 2 is ringing my phone. Didn't call with a delivery window, I'm told David set the delivery time as 7a-10a. I'm 20 minutes away just got off work. (Did I mention I work night work yet?) And I'm pretty livid that my girlfriend is there alone to sign for the new frame with some strange men in the house. All goes well though, new frame is in and set up by the time I can make it home. I've been offered 0 compensation for this whole ordeal. My experience with Patricia in the store was fantastic. But everything out of her control; warehouse, the 2nd delivery, her well deserved days off and David covering for her, were all very disappointing. My suggestion: deal with Patricia, and pray you don't get the liar at the warehouse working your order. And again sorry David for being a dick on the phone.... Maybe I deserved the 6:38 am delivery. And the bed. Amazing. Fits 2 adults, 2 cats and a dog no problem. And this frame is pretty awesome too. I suggest spending the extra $$. But hey I'm going to bed. You know, night work and all. -Chris Edit: The company's "solution" was to give me a free mattress protector. I had already purchased one through them. When I asked what I was to do with a second one I was told to put it over the first one... No help there, no compensation for my troubles.

Waited 30 minutes without being recognized as they loaded boxes into the store and then got told to…read morewait once recognized so that they could finish doing an inventory.. if I didn't have to pick up a pillow that only they had in stock, I wouldn't have came..

Second time in just less than a year that we needed a new mattress, that means just like last time…read morewe headed to Mattress Firm. We didn't even hesitate. Our experience last December w/Kenton was enough to convince us that whenever we need a mattress, this is our store. I am happy to say that today only confirmed that opinion. The store was busy but regardless of the fact that is been nearly a year AND we literally purchased the least expensive twin mattress available last year, Kenton remembered us. Today he and Andrea both worked with us to get us another inexpensive mattress for our rarely used guest room. Quick, easy, no pressure to buy something we didn't want. A perfect transaction. Thanks to you both.

DO NOT BUY!! On August 1st 2025 I bought a couch for $2,091.75. The only caveat was the "end" of…read morethe couch was on back order, but it should arrive by October. I said I can live without an armrest for two months, that's fine. At no point in time did the sales person or person scheduling a delivery correct me to let me know by "end" they meant an entire 1/3 of the couch that I was paying in full now. October comes and goes, but by November I have a delivery date for the final 1/3 of my couch I, again, paid for in August. I was getting text messages up to every two hours to confirm my delivery time and even a phone call two days before the Saturday it was to be delivered. On November 21st they called once again to tell me the couch was not there and I would need to get a refund for the whole thing. I called a second man the following Monday who said they would pick it up, refund the delivery charges and that would be that. Today I call to inquire about the refund, but instead am told to call an 877 number. They've filed chapter 11 on November 22, and now I will need to process through an entirely different system to get my money back. At no point in time were they honest in the sale or return of the couch that I no longer have but they certainly still have my money.

Me and my wife was badly humiliated by the sales women with short hair and glass. Please arrange…read moresome communication classes for her, She don't know how to treat customers.From today, I will never buy a single item from value city and also recommend my friends and relatives not to buy anything from that stores.

Horrible I bought my bedroom set here and my beds are already breaking two years into my marriage…read more I wish I never went here. They also did not want to replace my couch when I called them. I had to fight to replace my couch. The value is not worth anything do not go here beware.

I brought a queen size mattress that's supposed to be have a cooling system in it and the one that…read moreI saw and felt in the store felt totally different from the one that they brought to my house and it is so hard and now I'm itching like crazy and I have makes on my body I'm hoping that it's not bed bugs cause I know that I'm not going to get any money back or anything like that but I don't recommend anybody to purchase anything from there please DONT SMFH

Nice people and beautiful furniture and decor!! Would highly recommend this business!read more

I can't recommend them enough. We bought a beautiful coastal inspired slipcovered sectional off…read morethe floor. They had the best quality furnishings in the area and the prices were inline with workmanship. Pat our sales person was friendly and helpful. We had it delivered in one week!!! Ask what is available off the floor......