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    The Sofa Store

    The Sofa Store

    4.1
    (41 reviews)
    15.8 mi
    $$$

    I purchased a couch in September of 2020, after three months the couch was lumpy and the springs…read morewere soft. I called the store , a serviceman was sent out, he increased spring tension and stuffed more padding in the cushions. After a couple of months I called again, the couch was lumpy, the same serviceman, same result. I called the Sofa Store talked to the store manage, I told her I was not satisfied with the couch and wanted to return it. They offered me a 20% discount on a new couch. The Sofa Store sells couches, I paid $2000 for a couch that was junk and they would do nothing about it. I would not recommend them or their products.

    Yikes! I haven't shopped for furniture in a long time and didn't realize that it's like buying a…read morecar with a salesmen literally watching your every move and not leaving you alone. I didn't walk more than 5 steps into the store before someone was by my side asking me what I was looking for and how they can help. Yes, I was looking for something in particular, but no I don't need you to watch me and give me input on every little thing. Him letting me know the layout of the store was helpful, but still not really necessary. I just want ti browse and be left alone, I will ask you if I have questions. Anyway, I was very underwhelmed by their couches on display, they are all out dated looking and just ugly. The store is also huge and everything is spread out, it seemed empty or at least lacking personality or decoration, or something . Maybe that's because of covid and lack of supply? Idk, but again everything was super traditional, not my style at all. Overall I was very turned off by the sales approach and would not return. They need to come up with a more modern way of selling furniture because this is not going to work for future generations in my opinion.

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    The Sofa Store
    The Sofa Store
    The Sofa Store

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    La-Z-Boy Furniture Galleries

    La-Z-Boy Furniture Galleries

    4.0
    (5 reviews)
    2.1 mi

    We bought a $2500 couch from the store in Bel Air and it was a great experience, but the showroom…read moreis a smaller one so we decided to visit the Rosedale location. We were greeted at the door by Teressa, who asked our names and then couldn't keep straight Eric Tina and the James sofa we bought. She apologized for not shaking my hand because she was sick. Then she proceeded to follow us like a puppy, talking to us and breathing on us and "that's a comfy chair right?" before I could even find the buttons. I felt like I was being nagged by my mom. This is not a conducive environment to make a happy shopper. You give people a chance to look around and maybe find something they like. You don't corner them the first time their ass hits a chair. La-z boy sells itself. I didn't need the hard sell Teressa. We walked out angry. Sadly that store is the largest area showroom. Now we're going to drive around to the other stores because that is preferable to intrusive sales tactics. Wish I could give you less than one star, and I hope you work on commissions

    Had the pleasure to shop here for a new couch and recliner. Caroline was very knowledgeable and…read morehelpful. There is lots of super comfortable furniture in this store, so it was hard to pick. I ended up making my purchase here after taking advantage of their price matching policy and saving over $500. They match other retailers (online included) on the same piece of furniture. I am very happy and would return.

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    La-Z-Boy Furniture Galleries
    La-Z-Boy Furniture Galleries
    La-Z-Boy Furniture Galleries

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    Value City Furniture

    Value City Furniture

    2.0
    (70 reviews)
    3.0 mi
    $$

    DO NOT BUY!! On August 1st 2025 I bought a couch for $2,091.75. The only caveat was the "end" of…read morethe couch was on back order, but it should arrive by October. I said I can live without an armrest for two months, that's fine. At no point in time did the sales person or person scheduling a delivery correct me to let me know by "end" they meant an entire 1/3 of the couch that I was paying in full now. October comes and goes, but by November I have a delivery date for the final 1/3 of my couch I, again, paid for in August. I was getting text messages up to every two hours to confirm my delivery time and even a phone call two days before the Saturday it was to be delivered. On November 21st they called once again to tell me the couch was not there and I would need to get a refund for the whole thing. I called a second man the following Monday who said they would pick it up, refund the delivery charges and that would be that. Today I call to inquire about the refund, but instead am told to call an 877 number. They've filed chapter 11 on November 22, and now I will need to process through an entirely different system to get my money back. At no point in time were they honest in the sale or return of the couch that I no longer have but they certainly still have my money.

    Me and my wife was badly humiliated by the sales women with short hair and glass. Please arrange…read moresome communication classes for her, She don't know how to treat customers.From today, I will never buy a single item from value city and also recommend my friends and relatives not to buy anything from that stores.

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    Winston
    Winston
    Mitchell
    Mitchell
    Mayfair

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    Mayfair
    Second Chance

    Second Chance

    4.0
    (150 reviews)
    11.6 mi
    $$

    So this place was pretty cool, but really didn't have what I was looking for. If you have a lot of…read morespace for furniture, are doing a big home project, or are into furniture refurb, I would definitely recommend Second Chance. Unfortunately I don't fit into any of those categories. Also, it's annoying there are so many faux plants in there and none are for sale. What's the point?

    I was condescended to, bullied and threatened here today by a sales person and it was so shocking I…read moredon't know what to say. This dude was so instantly nasty to me, dismissive, condescending, just awful. I literally don't even know what I did wrong but try and buy a stack of books and try to get a discount cos I was buying a whole stack! Never ever before met a rude person here in the twenty years I've been coming (since before ravens stadium was built and they were across the street). I've bought thousands of dollars worth of appliances here (2 $500 stoves, a $1000 fridge, two dishwashers, and two washers and dryers), not to mention hundreds upon hundreds worth of lumber, trim, windows, doors, miscellaneous hardware, etc. I bought 400 dollars worth of upholstery cloth one time alone. I come in, I don't mess around, I know what I need and I am a friendly nice customer. (Because they use your phone number when you buy, also? they should be able to SEE this). I was buying BOOKS. Books are not their main business (and to be honest their prices are so out of scale it's crazy compared to thrifts--10 dollars each for a used hard over cover book from the 80s? I think there was one vintage item or two--I collect golden book kids encyclopedias) In the past they've basically tried to GIVE me books I wanted to buy! I wasn't buying anything from the "special glass cases. I asked Josh what they could do for me on these 20 books that I promise no one wants. (I promise). I picked up so many cos I have always been given a little break on stuff here! It's literally the way I thought they do business!!!! Nope. Not a single red cent. Off ANY book EXCEPT one they wanted 20 dollars for that didn't cost 20 new! (No it was not old or vintage!) I had 100 bucks of books in my cart he couldn't do 80? He wouldn't even discuss it and when I was frankly totally taken aback by this since it's so counter to EVERY EXPERIENCE IVE HAD THERE FOR OVER 20 YEARS--he threatened to call security on me!? For trying to bargain?????? These were all crap books. I want them for myself and to show my husband AND I make art from them. I'd have paid literally 10 for every set of four of these books at thrift. They wanted 10 and 15 dollars EACH. It wasn't just he wouldn't deal at all on price. He treated me like a criminal for no reason at all. He had his hand on his walkie talkie and when I kind of laughed just thinking he was driving a bargain he said he was going to call security on me!!!! He did this because I had the temerity to say "come on, not any discount at all? I'm buying in bulk!" And I mentioned I've never had them not come down on price on anything ever! I am a short, friendly 53 year old mom. fyi. What the living heck is going on with this place? It was SUCH an unpleasant and weird experience. I feel horrible. I will take my business to loading dock.

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    Second Chance
    Second Chance
    Second Chance

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    Ashley Outlet - furniture - Updated August 2026

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