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    The Sofa Store

    3.6 (46 reviews)
    Closed 11:00 am - 7:00 pm

    The Sofa Store Photos

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    Reviews With Photos

    Basset sofa and loveseat w/console, elec, lumbar
    Sue K.

    New to the Sofa store. Moved and need furniture. Richard A. helped us out and got us fantastic basset love seat and sofa with lumbar support. Waiting wasn't an issue for me so I got them in about a month. Delivery went well. I spent well over a few gs and I'm happy with everything I received. Thanks Richard! (Laughin at Life is Strange).

    Just one example of how the couch, what we thought was supposed to be leather.
    Debbie T.

    We purchased leather couches which we thought would last a long, long time. We've had other leather couches which have been given to other family members. We purchased the couch and love seat thinking that the materials would be all leather. The salesman said the back of the sofa is vinyl, which really didn't matter because it is against a wall. What he failed to explain was that between the cushions is also vinyl. He even went over the kind of leather we wanted. The vinyl began to split after 2 1/2 years making the couch look horrible. I called the Sofa Store and was told it was vinyl and if we wanted to have it fixed it would cost minimum 200 for the material, plus the amount for the person to install it. I asked for the manager, was given the owner and explained my problem. She didn't back up their product, didn't offer any kind of compensation for an inferior product, and basically said if you want it fixed this is what you're going to have to pay. I sent her pictures showing the damage and still nothing. She wouldn't even give us free shipping on the new leather. We spent close to $3,500 for an inferior product - never again will we purchase anything from the sofa store. I cringe every time I see an ad for them. Buyer beware at the Sofa Store. UPDATE..... Jason, the owner called me today and apologized for our experience and said it was unacceptable how the repair was handled. He has made it right and it has renewed my experience with the Sofa Store. Because of Jason going out of his way to make us happy, we will, when the need arises consider going back to the store. He stands behind his products.

    Purchased from the Sofa Store.  Very Happy with this Sectional!!
    Darlene Tinder B.

    I have no complaints. Suzzanne was my salesperson and she was awesome. Showed me some sofas after we discussed what I wanted. I picked a set and a fabric and the rest was a breeze. Delivery went very smoothly and the furniture was packed very well and delivered with ease and the delivery men were very professional. I love my sectional and am very pleased.

    Movers scratched the floors and said it wasn't their fault.

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    8 months ago

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    13 years ago

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    10 years ago

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    5 years ago

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    8 years ago

    Jason gave excellent customer service while receiving a very good price on my new sofa. Thanks so much and keep up the great work!

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    Jason B.

    Thank you so much for your business and the review!

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    8 years ago

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    8 years ago

    Excellent staff and great selection of premium furniture. I highly recommend the sofa store.

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    Page 1 of 2

    Ask the Community - The Sofa Store

    Review Highlights - The Sofa Store

    My husband and I made a repeat trip to The Sofa Store, as we were so impressed with the quality/value of our previous couch and loveseat.

    Mentioned in 2 reviews

    Read more highlights

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    Sofas Etc

    Sofas Etc

    (32 reviews)

    $$$

    Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

    Went to them in late November 2025 as my current sofa came here as well and was happy with that…read morepurchase. Met with Karen who assisted me in my selections exactly for a sofa to my specs. Was given a contract, gave a deposit and said that it would be ready for delivery the second week in February. After two days into that week, I emailed her expecting her to call me to touch base about the order and learned that the sofa had not been done as the fabric I chose was not available. I expected a sales rep to have their management skills to be ahead of any potential problem as my contract is with Sofas Etc. and not Sherrill Furniture who is their agent making the furniture. After some back and forth, I was told that if I came in the store, I could pick out another fabric and was told that they would be "moving me to the head of the line above everyone else to get my softa within the next 6 weeks." While at the store, Karen called and spoke to the agent at Sherrill and learned that they just got the fabric in again and I could get the fabric of my choice. I said to Karen that I felt a little mismanaged in that there was no way I was receiving communication from anyone about the fabric. It was really Sofas Etc. that I had the contract with and obviously, no one was caring to communicate after I left the deposit. The Owner offered placating remarks and with my health compromised, I just wanted to go home and not deal with this kind of treatment. I left the store thinking that it was really coming and would be done in the beginning of April. I emailed Karen right after the beginning of April: "Another deadline missed?" in the subject line of my email and she then emailed me back saying they would look into it. The Owner emailed me exclaiming that they were having problems not getting communications with them. That Karen received messages that the fabric was there and also that it wasn't. I just felt abused and neither Karen nor the owners were taking any responsibility for the process at all. I didn't bother coming back to the store and told them to credit my deposit in full immediately. After all that, the Owner still insisted that perhaps he could offer a heavily discounted price if I would just let them try to get it done again. I just wanted the abuse of the whole process to be done and credit my account immediately. I have to put the onus onto Sofas Etc. as they had the contract with me and they should have been guiding and managing the process including all communications instead of operating from a "reactionary" process.

    Curiozity Shoppe

    Curiozity Shoppe

    (7 reviews)

    $$$

    Mostly overpriced antiques and old furniture. You should definitely look over pieces for damage or…read moremissing pieces before purchasing, and you'll probably have to clean them once you get them home because it doesn't look like the store cleans them. I actually bought two pieces of furniture here (one was missing a decorative piece of hardware that I didn't notice till I got it home), but the most "curious" thing was the delivery policy. I was charged $95 for delivery. One of the owners said there would be 2 men to deliver a sideboard and a heavy cabinet, but it turned out that only one guy showed up. He said usually the owners of the store send an extra guy to help him but they didn't that day. He looked confused about how he was going to manage to carry the heavy pieces off the truck. Fortunately, my husband was home and could help carry the furniture into our house. Honestly, though, for $95, I thought my husband shouldn't have to lift a finger. I went back to the store and said that it was my understanding that they were supposed to send 2 delivery guys. One of the owners said, "Oh, it was a misunderstanding. I thought you said your husband was going to be home." I did say he was going to be home, but I clearly asked the owner if they would be sending 2 delivery guys, and he said they would. I thought he was just asking if someone was going to be home to open the door. Anyway, the other store owner clarified that for $95 they usually send 2 delivery men, but neither owner offered to compensate me for the fact that my husband had to "work" as the extra delivery guy. Seems like a shady business practice to me, so I will not be visiting this curious shop again! Next time, I'll stick to Great Finds and Design down the street.

    I found a fainting couch from Curiozity Shoppe through a Craigslist listing. It was in amazing…read morecondition and the price was much lower than I would have expected. The actual piece was in their other location (near 11001 York Rd.), so I did not get to see it before I purchased it. Donna (the owner) was very honest about the piece though and let me know about a small problem with it before I considered buying it. I first spoke to her on 7/13. I let her know I wanted the piece and she was happy to reserve it for me until I could pick it up on 7/17. She even went to the location where it was after she closed the shop to allow me to pick it up after work. Overall, the service I received was excellent. Donna was not pushy at all, which I found some consignment/antique dealers to be. She was genuinely friendly and helpful. From the conversations I overheard with other customers in the shop, she is extremely knowledgable about the pieces she sells. Also, the prices were extremely good for the quality of the items being sold. I would absolutely go back to Curiozity Shoppe any time I am looking for furniture or unique decorations. Just a note on the location: my GPS sent me to the wrong place at first. 75 W Timonium Rd. is not in the same parking lot as About Faces. It is on the same side of the street that the Red Roof Inn is, just across the street and next to McCormick's Paints.

    Gavigan's Furniture- Towson

    Gavigan's Furniture- Towson

    (17 reviews)

    Terrible experience with Gavigans. Bought two recliner chairs, one of which had a defect in the…read morematerial on the armrest. Took many months to get the defect fixed. They would NOT replace the chair. They took the arm apart and replaced the fabric and restuffed the arm chair but it was higher one one side than the other. I repeatedly asked for a new chair and was denied. I wrote to BBB and the alternative I was given, was to go to arbitration which would have cost me more money and I would have to get to the arbitration center. ( Mind you I am nearly 72 years old and it is not easy to get around.) I let it go and had to just accept the fact that this company does not stand behind its product and took advantage of a customer. Now today I cut my finger because the staples that they used to reattach the armrest material have pulled out. UGH. Back to calling their fix it department ServeCo again. Wonder what they will do now. Also there is no way to reach Robert Gavin Jr. the CEO. I have tried emailing his office and never heard from him. I asked the sales person who sold me the furniture to give me the CEWO email address and they claim they dont have it and you have to go through ServeCo. Such a run around. Such a terrible company with terrible customer service. I would warn as many people as possible not to shop there.

    World's worst customer service! They don't care if what they sell Falls apart in a few monthsread more

    The Sofa Store - furniture - Updated May 2026

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