We purchased leather couches which we thought would last a long, long time. We've had other leather couches which have been given to other family members. We purchased the couch and love seat thinking that the materials would be all leather. The salesman said the back of the sofa is vinyl, which really didn't matter because it is against a wall. What he failed to explain was that between the cushions is also vinyl. He even went over the kind of leather we wanted. The vinyl began to split after 2 1/2 years making the couch look horrible. I called the Sofa Store and was told it was vinyl and if we wanted to have it fixed it would cost minimum 200 for the material, plus the amount for the person to install it. I asked for the manager, was given the owner and explained my problem. She didn't back up their product, didn't offer any kind of compensation for an inferior product, and basically said if you want it fixed this is what you're going to have to pay. I sent her pictures showing the damage and still nothing. She wouldn't even give us free shipping on the new leather. We spent close to $3,500 for an inferior product - never again will we purchase anything from the sofa store. I cringe every time I see an ad for them. Buyer beware at the Sofa Store. UPDATE..... Jason, the owner called me today and apologized for our experience and said it was unacceptable how the repair was handled. He has made it right and it has renewed my experience with the Sofa Store. Because of Jason going out of his way to make us happy, we will, when the need arises consider going back to the store. He stands behind his products. read more

The Sofa Store - Just one example of how the couch, what we thought was supposed to be leather. - Furniture Stores Near Me - Towson, Maryland

They will not honor an extended warranty and will not assist. Spent 12k and a motor failed and the store manager is taking zero correct action. It is a simple warranty issue. Way to go, Christie. You have my business forever. read more

The owner of the sofa store did not uphold their word or their contract. The 1,800.00 we spent to purchase the chair is lost. They refuse to repair, replace or refund our hard earned money. Jason's moral compass allowed him to make the decision not to show integrity and honor the promise that we would not have to worry about this chair. The elderly are ignored and pushed aside. We spent 1,800.00 on a chair that did not last 2 years. That was 1,800.00 wasted. Then he accused us of not hearing what was said. It is clear that this company has no honor or integrity for the elderly. There only goal was making a profit. IF YOU VALYE YOUR MONEY, DO NOT PURCHASE FROM THE SOFA STORE. ESPECIALLY IF YOU DON'T HAVE MONEY TO THROW AWAY. read more

My husband and I made a repeat trip to The Sofa Store, as we were so impressed with the quality/value of our previous couch and loveseat. Another store we bought from in July of 23 was worn out so quickly we knew we had to come back here to Sofa Store. The salesman and manager were very patient with us as we decided which couch fit best. He didn't push us, gave us space to discuss our options. We had our couch delivered a week or two later. We highly recommend The Sofa Store to our family and encourage you to shop here as well. Furniture is way too expensive to be replacing every couple years. The quality of your sofa/loveseat will last, Harper also approves read more

The Sofa Store - Harper rarely gets off... - Furniture Stores Near Me - Towson, Maryland

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Christie was one of the best salespeople I've ever had. She even helped me load my chair into my car. I was dressed for it; she was not, but that did not deter her. When I joked about how none of the men in the store were helping, she quickly defended them and addressed concerns for their well-being. She also wanted to know that I had help with the chair when I got home. Clearly -- Christie cares about more than making money; she actually cares about people -- and that's worth more than anything. read more

New to the Sofa store. Moved and need furniture. Richard A. helped us out and got us fantastic basset love seat and sofa with lumbar support. Waiting wasn't an issue for me so I got them in about a month. Delivery went well. I spent well over a few gs and I'm happy with everything I received. Thanks Richard! (Laughin at Life is Strange). read more

The Sofa Store - Basset sofa and loveseat w/console, elec, lumbar - Furniture Stores Near Me - Towson, Maryland

Promised couch in 4 weeks Horrible communication finally came in 8 weeks. It arrived broken and now I'm playing games with a repair company for a brand new $3500 sofa. Hot Dog!!! read more

Easy to work with and they ordered exactly what we needed. We did everything over the phone; no need to travel to the store. Our furniture delivered on time and it was perfect. Very helpful salesman! read more

They have a lot of selection on two floors and the best part is the people are here if you wish to ask them questions otherwise they let you wonder. There's plenty of parking. The entrance is up a very steep road, consider the weather. read more

Love the sofa and loveseat. It was back ordered for a few weeks longer then expected, but our salesperson Scott kept us informed and was apologetic for the delay. But we finally got it and love the pieces. Delivery was quick and easy. Yes I would recommend the Sofa Store. read more

Spent over $13K on furniture, including a bed. The bed was $2K and sagged within 8 months, but apparently not enough that the company will do anything about it. The store basically said, too bad, we're not going to do anything for you. Apparently it doesn't matter to them how much you spend in their store, they won't do anything to help with defects. Don't buy from them. Go elsewhere. read more

While we are absolutely in love with our couch we are not satisfied with the lack of communication in regards to our purchase. Although we are very understanding that Covid has resulted in major delays for deliveries, we were not afforded any formal communication in regards to an update about the process of production. Upon delivery we were not given a receipt or asked to sign anything that stated we received our couch. I would suggest going to the store to shop for your couch and potentially buying it from the manufacturers website. read more

I have no complaints. Suzzanne was my salesperson and she was awesome. Showed me some sofas after we discussed what I wanted. I picked a set and a fabric and the rest was a breeze. Delivery went very smoothly and the furniture was packed very well and delivered with ease and the delivery men were very professional. I love my sectional and am very pleased. read more

The Sofa Store - Purchased from the Sofa Store. Very Happy with this Sectional!! - Furniture Stores Near Me - Towson, Maryland

Late review but better late than never I suppose. Bought a couch from them early 2016, received great service. The salesman was very attentive and knowledgeable, but did not pressure us. We ended up buying a L shaped Paliser couch. The funiture came on time, and it's honestly a more comfortable and well built couch than my Restoration Hardware furniture that cost 3x the price. Also stopped by the Big Screen Store while I was there, and it was an awesome experience too. Just helpful, insightful service without being pushy. read more

There was a plastic stopper missing on the bottom of my couch upon delivery. The movers did not notice and upon putting the couch together the exposed screw grinded my hardwood floors very badly. The movers also put the couch together in a manner that blocked entry into the next room. After the movers fixed their mistake and admitted error the owner gave me his name and number. The number was fake and goes straight to voicemail. The Sofa Store is not accepting responsibility for this mishap, and they have somehow gotten in contact with the movers who also won't accept responsibility. As for the quality of the furniture itself: We purchased a $4,000 sectional sofa with power recliners. The fabric is rather cheap and upholstered using Velcro. Therefore, the fabric becomes wrinkled, loose, and old looking after about a week. I only weigh 160 lbs and when I stand up to get off the couch the entire couch tips forward. The materials are extremely light and cheap. There appears to be a missing bolt & nut set as well. The cords to the power recliners are huge power blocks that cannot be hidden with ease. They do come unplugged with ease and I have to reach behind the couch to plug them in again before I can recline. I imagine they are coming unplugged from the couching tipping upwards when I stand up. Overall I would not recommend. I purchased some additional furniture from Value City a week later. The quality was FAR superior and the couch was $3,000 less expensive. read more

The Sofa Store - Movers scratched the floors and said it wasn't their fault. - Furniture Stores Near Me - Towson, Maryland

Extremely pleased with my purchase of a new Flexsteel Collins sofa and chair. My salesperson Scott Kreitzer even stayed past closing time to make sure my transaction went smoothly. The delivery went exactly as scheduled and with no issues. I would definitely recommend this store and my salesperson was fantastic! read more

Went into store in the middle of the day on a weekday and not one person acknowledged my presence. After waiting approximately 20 mins. I left and on my way out I commented that no one approached me the entire time I was there. There was a guy on the computer and a blonde woman standing by the desk area and neither one seemed concerned. I went elsewhere and spent $2200 on a pair of recliners. Would not recommend. read more

Really surprised about all of the negative reviews. I had a great experience here. I was greeted by someone who worked there and they let me be until I needed their assistance. I bought a beautiful leather sectional from there and it was a great price. I'm happy to say that I've had it for a whole year now and it looks brand new. I got the white glove service and the movers were excellent. Next time I need furniture, I will look there first. I looked all over for a sofa that I like and all were out of my budget. This store seemed to have all of the high end sofas and more inexpensive ones. Very impressed! read more

We spent a good bit of time here. We had a friendly sales associate who was wise enough to be nearby if we needed him but to not make us feel like he was hovering. The product is decent, and I really enjoy that I can single handedly build my own sectional however I want it. However, it did worry us, that with such a great product, like the associate was saying, why would there only be a 5 year warranty? At least on the structure if not the upholstery. $4000 is a hard commitment to make for only 5 years. The showroom was clean and tidy and we were greeted promptly. We haven't decided on whether or not to return, based solely on the price. read more

Horrible experience 7 weeks no furniture and no answers.didnt want to help me to find out what's going on with the shipment and would not return my phone calls regarding the issue. I would not recommend them at all. read more

03/13/2019 The company has given us several solutions to fix the problem and we are appreciative for them standing behind their product. We love our sofa! 03/04/2019 Brought a sectional sofa, waited 8 weeks for it to be customized and delivered. It was finally delivered Monday(03/04/2019) and the legs of the sofa does not work. I refused the sofa and wanted them to take it back and fix it. 3 days later no one called us about the sofa. I called the manager and she said someone was suppose to reach out to us and that it will be fix and once its fixed they will deliver it. I called today (03/07/2019) to see when it would be fixed and they stated sometime next week. When I stated they had the sofa since Monday why can't I be given a date of when it will be fixed and it was stated to me that our sofa is a priority. Which made me question how can it be a priority when they don't have a date of when it will be fix, the reply was: sometime next week. I said if it was a priority it would have been fixed this week and I would have a date of when it would be fixed next week. Needless to say I paid for a sofa that doesn't work and I have no date of when it will be fixed and delivered and no compensation for this headache. read more

My husband and I wanted to change the look of our red living room. We decided to upgrade to a charcoal gray set. We were very pleased with the low pressure sales and the wide variety to choose from. When customizing, all matching pillow material was the same price! I even bought extra fabric to make matching valances. Overall, the experience was great as we thought we were just looking but ended up buying. I didn't give 5 stars because delivery is not for 12 weeks and the price was a little more than we had planned on. read more

Jason gave excellent customer service while receiving a very good price on my new sofa. Thanks so much and keep up the great work!

I purchased 2 sofas at the same time. Joan helped me and she was incredible. She spent a total of hours with me over two days. She patiently helped me with picking out a color. She truly went above and beyond. The couches were delivered promptly and assembled with care. The delivery man even asked if I had felt pads for the bottom he could use and adjusted the couch a few times before I found the perfect spot. I will definitely be shopping here again. read more

We purchased a sofa and two chairs from this location in May 2017. We had a wonderful experience with the Design Consultant, James Ginnever. He was professional, knowledgeable, and truly a pleasure to work with. Request him when you enter the store, and you will not be disappointed. We are thrilled with our purchases and we thank James for his patience, and passion for his work. read more

My salesman, David, did his best on helping me with color selection. The chair I selected sold itself. I purchased a quality electric chair, Delivery did not go without a hitch, as the truck broke down. The store kept me updated as to the situation. This was not only a quality product but also a high standard of quality shopping experience. Five stars to my salesman, the delivery process and my chair. read more

Is there a grade less than one star?! Shame on Sofa Store! Ready to purchase a chair and a mattress and a frame. We asked about delivery and our incompetent salesperson Mary, first said yes free delivery, then said no free delivery, then said yes because we were getting the mattress and chair and they all are over $1000, then said no because the chair was less than $1000 (it was $991....really? The bed was $1200 I think). Finally, she says yes and we go to pay and she calls Jessica who then says no free delivery. We walked away and did not buy anything. Really for $8 you lost the sale? We went somewhere else and bought! read more

YOUR LACK OF COMMUNICATION IS UNACCEPTABLE. I shouldn't have to be the one to consistently call the store to find out where my couches I purchased back in January 2022 are or what state of development they are in and what the estimated delivery date is. I shouldn't have to call the store when they say I am expecting my couches around the first week of June to verify that they are still due to arrive when quoted last to find out you delayed my delivery because of another SMALL order we placed that was on backorder (which when we placed the order, you had 2 in stock). YOU HAD MY COUCHES IN YOUR POSSESSION FOR WEEKS while my family has been sitting on a hardwood floor. AGAIN, NO PHONE CALL TO SAY YOU DELAYED MY ORDER. I finally got a delivery date but you FAILED to call me the day before and let me know what timeframe for delivery. I called the DAY OF (which happens to be today) as soon as you opened only to find out you would be delivering my furniture between 5pm and 8pm. I would not have had to take off of work and use my PTO (which I have high doubts you'll compensate me for) had you bothered to have any type COMMUNICATION but there has been NONE on your end. I am beyond upset over the lack of consideration for your customers. $12k we spent on purchasing furniture through your company. You'll never receive another penny from us nor would we ever recommend your company to others. read more

Although we had a fine experience in the store while purchasing our sofa, I am forced to give only 1 star due to the delivery company that was used. Our sofa was carried inside while it was raining with no wrapping around it, the throw pillows in a garbage bag and the actual sofa pillows (which were removable) were not secured by anything. When the guys reached my porch (which was wet) and realized they needed to change the position of the sofa to fit it through the doorway, they flipped the couch which caused all of the pillows to fall onto my wet and muddy porch. Did I mention the sofa is white? So while they continued to move the sofa inside and I frantically cleaned the cushions (a new record of having to clean the couch before it even got into the house!), all the delivery guy said was "I will have the store call you". I filled out the paperwork and made a note of the incident and waited for a call from the store to send someone out to clean the cushions. Did anyone ever call me? No. I will never buy anything from that store again and I suggest that you don't either. Shame on them for hiring a terrible delivery company to transport two thousand+ dollar sofas. read more

I went in here on a quest to help a family member find a rug and some furniture. I was impressed with the number of rug selections they have! This is a huge place and the sales staff isn't overly aggressive, which I like. You can browse and decide what you like without having to have a saleperson tailing you the whole time:-) They had some really nice things if you're looking to decorate your house! read more

I purchased a sofa. When the sofa was delivered two of the pieces to hold the legs on were not in the sofa. They had to leave the sofa, with no legs and schedule a repair person to come and fix it. He was not available for a week. So, I had my brand new sofa with no legs for a week. The repair person, who is great, had to completely take the arm completely off to get to the place he needed to put the bolts to hold the legs on. Seems trivial but to me my sofa is not "new from factory anymore". They offered me $50 for the inconvenience. I am very disappointed that I purchased a sofa brand new and now it has been taken apart and put back together to fix something that was defective from the factory. I will not buy from them again! read more

We bought our furniture set at the sofa store in Glen Burnie and our sales person was Matt. Matt was very professional and our furniture arrived two weeks earlier than expected! Furniture came as described and it's very comfortable and beautiful. One of the small glass pieces on one of our table consoles was scratched, so I called Matt and he offered to exchange it at his store without any difficulty. We would definitely do business with the sofa store again! read more

The nice part about the Sofa store is that it's not only sofa's but enough furniture for an entire room! It's a no pressure environment, which is helpful because I have anxiety about dealing with high pressure salespeople... They were all very nice and made me feel comfortable in the store. My sectional is really sweet and I got a rug to match as well. Ties the room together. I feel like I got a great deal on a really high quality piece of furniture. read more

Love it !!! The Sofa was completed in three weeks from date purchased, pleasantly surprised when it arrived! read more

The Sofa Store - Furniture Stores Near Me - Towson, Maryland

Amazing experience! Wonderful selection, so great to be able to customize.... Our sales guy Josh McLaren was awesome! Really knowledgeable, creative, resourceful. Fast , easy, painless. I was surprised at how affordable it was... Great quality and pricing. We we looking first for a rocker recliner but found a sofa too. I am really pleased with the entire shopping and ordering process. Takes about 4 weeks so hoping the delivery process goes just as smoothly. read more

I found the sales people helpful and easy to work with. The Palliser sleeper sofa we ordered looks amazing and was ready weeks ahead of schedule. The bed itself is like a real bed, not a sofa bed. The delivery people did a great job protecting my sofa and my place. I'm very pleased and highly recommend. read more

Ordered a recliner on September 25 at the BWI store, well it is now December 26 and still no chair. When I call they blame the manufacture, FlexSteel, for not anticipating the high demand. And they have had my money, including a mandatory delivery charge for over three months. No idea when, if ever I will get what I ordered. read more

My husband and I bought a Beautyrest Black Desiree Firm mattress recently. We received excellent help from our salesman Jereaux, in Towson. The mattress came in a week and the delivery men were efficient and courteous. We love our choice--it is beautifully firm but not hard. The price was competitive. We are very satisfied customers! We awaken refreshed and that is a nice change. read more

Excellent staff and great selection of premium furniture. I highly recommend the sofa store.

I went to many stores looking for a new mattress and found what I wanted at The Sofa Sore & The Best Mattress Store. The sales person was helpful and delivery and set up went smoothly. After sleeping on this mattress comfortably for a few weeks, I am completely satisfied! read more