Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Went to them in late November 2025 as my current sofa came here as well and was happy with that…read morepurchase. Met with Karen who assisted me in my selections exactly for a sofa to my specs. Was given a contract, gave a deposit and said that it would be ready for delivery the second week in February. After two days into that week, I emailed her expecting her to call me to touch base about the order and learned that the sofa had not been done as the fabric I chose was not available. I expected a sales rep to have their management skills to be ahead of any potential problem as my contract is with Sofas Etc. and not Sherrill Furniture who is their agent making the furniture. After some back and forth, I was told that if I came in the store, I could pick out another fabric and was told that they would be "moving me to the head of the line above everyone else to get my softa within the next 6 weeks." While at the store, Karen called and spoke to the agent at Sherrill and learned that they just got the fabric in again and I could get the fabric of my choice. I said to Karen that I felt a little mismanaged in that there was no way I was receiving communication from anyone about the fabric. It was really Sofas Etc. that I had the contract with and obviously, no one was caring to communicate after I left the deposit. The Owner offered placating remarks and with my health compromised, I just wanted to go home and not deal with this kind of treatment. I left the store thinking that it was really coming and would be done in the beginning of April. I emailed Karen right after the beginning of April: "Another deadline missed?" in the subject line of my email and she then emailed me back saying they would look into it. The Owner emailed me exclaiming that they were having problems not getting communications with them. That Karen received messages that the fabric was there and also that it wasn't. I just felt abused and neither Karen nor the owners were taking any responsibility for the process at all. I didn't bother coming back to the store and told them to credit my deposit in full immediately. After all that, the Owner still insisted that perhaps he could offer a heavily discounted price if I would just let them try to get it done again. I just wanted the abuse of the whole process to be done and credit my account immediately. I have to put the onus onto Sofas Etc. as they had the contract with me and they should have been guiding and managing the process including all communications instead of operating from a "reactionary" process.

Mostly overpriced antiques and old furniture. You should definitely look over pieces for damage or…read moremissing pieces before purchasing, and you'll probably have to clean them once you get them home because it doesn't look like the store cleans them. I actually bought two pieces of furniture here (one was missing a decorative piece of hardware that I didn't notice till I got it home), but the most "curious" thing was the delivery policy. I was charged $95 for delivery. One of the owners said there would be 2 men to deliver a sideboard and a heavy cabinet, but it turned out that only one guy showed up. He said usually the owners of the store send an extra guy to help him but they didn't that day. He looked confused about how he was going to manage to carry the heavy pieces off the truck. Fortunately, my husband was home and could help carry the furniture into our house. Honestly, though, for $95, I thought my husband shouldn't have to lift a finger. I went back to the store and said that it was my understanding that they were supposed to send 2 delivery guys. One of the owners said, "Oh, it was a misunderstanding. I thought you said your husband was going to be home." I did say he was going to be home, but I clearly asked the owner if they would be sending 2 delivery guys, and he said they would. I thought he was just asking if someone was going to be home to open the door. Anyway, the other store owner clarified that for $95 they usually send 2 delivery men, but neither owner offered to compensate me for the fact that my husband had to "work" as the extra delivery guy. Seems like a shady business practice to me, so I will not be visiting this curious shop again! Next time, I'll stick to Great Finds and Design down the street.

I found a fainting couch from Curiozity Shoppe through a Craigslist listing. It was in amazing…read morecondition and the price was much lower than I would have expected. The actual piece was in their other location (near 11001 York Rd.), so I did not get to see it before I purchased it. Donna (the owner) was very honest about the piece though and let me know about a small problem with it before I considered buying it. I first spoke to her on 7/13. I let her know I wanted the piece and she was happy to reserve it for me until I could pick it up on 7/17. She even went to the location where it was after she closed the shop to allow me to pick it up after work. Overall, the service I received was excellent. Donna was not pushy at all, which I found some consignment/antique dealers to be. She was genuinely friendly and helpful. From the conversations I overheard with other customers in the shop, she is extremely knowledgable about the pieces she sells. Also, the prices were extremely good for the quality of the items being sold. I would absolutely go back to Curiozity Shoppe any time I am looking for furniture or unique decorations. Just a note on the location: my GPS sent me to the wrong place at first. 75 W Timonium Rd. is not in the same parking lot as About Faces. It is on the same side of the street that the Red Roof Inn is, just across the street and next to McCormick's Paints.

I had a pleasant experience with the sales associate, Skyland (I believe that was her name). She…read morewas very kind, friendly, and extremely helpful--going above and beyond to assist me, which I greatly appreciated. The only downside, which was not her fault, involved an incorrect price tag on the coffee table I wanted to purchase. When Skyland went to ring it up, she realized the tag on the table was incorrect. She brought this to the attention of the manager, Cartier, who offered a small discount. However, I felt the store should have honored the displayed price, especially since the incorrect tag was placed on the table and I had already spent quite a bit of time pairing it with the sofa I had recently purchased. Overall, Skyland's excellent customer service stood out and made the experience much better.

Carrier was a great salesperson. There was no pressure and he did not follow us around. Instead,…read morehe let us explore and checked in on us while we shopped. We did purchase a sofa.

Great store with a nice selection of items for your home. Also, great gift ideas. Prices are good…read moreand friendly customer service.

Roz is a wonderful sales associate. She was the perfect balance between helpful and not pushy. She…read morewas very knowledgeable about the products and did not leave any question unanswered. If you are going to this Bob's, ask for Roz. Additionally, managers Ron and India were incredibly helpful, personable, and kind as well. This store is clean, well managed, and a great place to go whether you want to just look or actually buy. This is a "no pressure" shopping environment. Highly recommend. The sales floor has a good selection of styles and different furniture options. I would always recommend shopping around but this is a great place to start or finish. The furniture is well priced. You can find cheaper furniture online from other companies but you can't test it, can't get it delivered and assembled at the right time, and can't talk to an associate who answers all your questions.

Don't waste your money here. In less than three years of owning an expensive, power reclining set,…read morethe fabric has started to fall apart. They won't do anything about it. We will never purchase anything from Bob's ever again.

What Happened? It used to be my go-to place to find unique, up scale,…read more items. It's like shopping at target or maybe the mall. Very disappointing. Walked the entire store and couldn't find a thing that interested me. Maybe they need new / or old consigners.

Consignment experience not great. They Lost my item. I won't consign here again. Small claims court…read morenot an option, or I'd consider it. Seller Beware.

Easy and convenient plus items sold quickly and payment equally fast. Very friendly service…read moreoriented and quality furniture.

It seems to mainstream the taste, if you are looking for unique pieces, you will find they follow…read moretrends.

After years of old furniture I decided to update my furniture when I moved into a new space…read more Linda Papa was the sales Associate who helped me select the beautiful furniture I purchased. Linda was amazing! Linda kept me updated on the progress of my order weekly, and as I decided to add additional pieces she was great in assuring that all of the pieces were delivered together. I also bought 3 floor sample pieces and Linda helped me with a delivery service to pick up and deliver to my home. I couldn't be happier with the process from sale to delivery and everything in between!

I was about to buy an entire room of furniture. After speaking with the service person about what I…read morewas looking for - she walked away and never came back. WTH.

This place is incredible. About a week ago, it was raining heavily. My phone screen had just…read moreshattered and I was freaking out (I didn't listen to my Dad and refused to get a proper case) and I had to call for a ride home. Murphy's law I guess. Its a great story now but when I dropped my phone I was in a lot of trouble. Nothing, and I mean nothing... no stores were open. Except this one place that still had its lights on. I walked up to the store and I was soaked from being out in the rain. The woman inside was closing up and I knocked on the door and when she saw me she immediately sprinted to the door to let me in. Thank goodness she was there. I never would have stumbled upon this brilliant shop BENTON and BUCKLEY had I been able to actually call for an Uber...so I do believe everything happens for a reason. If you already know of this place, then you know how lovely Deborah is to talk to. She has so many great stories and is truly passionate about her business (and her 3 dogs!). The store has amazing antiques and all sorts of great dinnerware and furniture, pillows and some really cool lamps. Not to mention she pretty much has a story about each item she sells. She's truly just a caring, brilliant and kind person. The owner immediately got me a towel (one of the brand new ones she sells by the way) and gave it me to dry off. She told me her name was Deborah and I explained my situation. She never once asked me to buy anything, even though I offered to buy something in order to use her phone. But Deborah only cared about helping me get home. More than that, she asked how my day was and we got to talking while I waited for a ride. No one picked up so she arranged for an Uber to take me home and paid for it. I am writing this review to say thank you. And I will be coming back often to support the store and I'm telling all of my friends about it. America needs more genuine, small business owners like Deborah and Benton and Buckley.

Great addition to Antique Row in Cockeysville. They carry furniture, lighting, decor, rugs, china…read moreand crystal plus bed and bath. The store is interesting and funky with some serious furniture options.

Needing a new washer and dryer, I did my research online for a good set that helps with pet hair…read more The Maytag Pet Pro washer and dryer got excellent reviews and were on sale at Lowe's. When I arrived, they had both in store and Tim provided assistance in explaining the features of the washer and dryer, plus ringing me up with the sale prices. I was rung up and had a delivery date in less than 8 minutes! When I got home, I received a text from Lowe's giving me a delivery window of the next day between 8 AM and 8 PM, then got another text later with a window of between 12-4 PM. Waiting at home all day, I finally got a phone call from the delivery dispatch saying the truck broke and I would have to call to reschedule my delivery. Ugh. Luckily, they could schedule me for the following day. I got text updates and was able to track Manuel, my delivery driver, on the Lowe's app. Manuel arrived and had my washer and dryer, plus new venting, installed within 20 minutes start to finish. Excellent service by Tim at Lowe's and by Manuel, delivery/install.

I bought windows here and signed up for Lowe's installation services. The installation went O.K.,…read morebut the windows came with the wrong size grids. Over two months later and multiple calls to complain, still no new grids! Every time I call to complain they say: "Oh, we need the serial numbers," even though I have sent the serial numbers in repeatedly. I would not buy windows or use Lowe's installation services ever again. (Multiple layers of subcontractors and suppliers so no one takes responsibility.) You have been warned.