Terrible experience with Gavigans. Bought two recliner chairs, one of which had a defect in the…read morematerial on the armrest. Took many months to get the defect fixed. They would NOT replace the chair. They took the arm apart and replaced the fabric and restuffed the arm chair but it was higher one one side than the other. I repeatedly asked for a new chair and was denied. I wrote to BBB and the alternative I was given, was to go to arbitration which would have cost me more money and I would have to get to the arbitration center. ( Mind you I am nearly 72 years old and it is not easy to get around.) I let it go and had to just accept the fact that this company does not stand behind its product and took advantage of a customer. Now today I cut my finger because the staples that they used to reattach the armrest material have pulled out. UGH. Back to calling their fix it department ServeCo again. Wonder what they will do now. Also there is no way to reach Robert Gavin Jr. the CEO. I have tried emailing his office and never heard from him. I asked the sales person who sold me the furniture to give me the CEWO email address and they claim they dont have it and you have to go through ServeCo. Such a run around. Such a terrible company with terrible customer service. I would warn as many people as possible not to shop there.

World's worst customer service! They don't care if what they sell Falls apart in a few monthsread more

Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Went to them in late November 2025 as my current sofa came here as well and was happy with that…read morepurchase. Met with Karen who assisted me in my selections exactly for a sofa to my specs. Was given a contract, gave a deposit and said that it would be ready for delivery the second week in February. After two days into that week, I emailed her expecting her to call me to touch base about the order and learned that the sofa had not been done as the fabric I chose was not available. I expected a sales rep to have their management skills to be ahead of any potential problem as my contract is with Sofas Etc. and not Sherrill Furniture who is their agent making the furniture. After some back and forth, I was told that if I came in the store, I could pick out another fabric and was told that they would be "moving me to the head of the line above everyone else to get my softa within the next 6 weeks." While at the store, Karen called and spoke to the agent at Sherrill and learned that they just got the fabric in again and I could get the fabric of my choice. I said to Karen that I felt a little mismanaged in that there was no way I was receiving communication from anyone about the fabric. It was really Sofas Etc. that I had the contract with and obviously, no one was caring to communicate after I left the deposit. The Owner offered placating remarks and with my health compromised, I just wanted to go home and not deal with this kind of treatment. I left the store thinking that it was really coming and would be done in the beginning of April. I emailed Karen right after the beginning of April: "Another deadline missed?" in the subject line of my email and she then emailed me back saying they would look into it. The Owner emailed me exclaiming that they were having problems not getting communications with them. That Karen received messages that the fabric was there and also that it wasn't. I just felt abused and neither Karen nor the owners were taking any responsibility for the process at all. I didn't bother coming back to the store and told them to credit my deposit in full immediately. After all that, the Owner still insisted that perhaps he could offer a heavily discounted price if I would just let them try to get it done again. I just wanted the abuse of the whole process to be done and credit my account immediately. I have to put the onus onto Sofas Etc. as they had the contract with me and they should have been guiding and managing the process including all communications instead of operating from a "reactionary" process.

Highly disappointed with the poor customer service. I just brought a house in the area. Looking to…read morefurnish my entire home with cash. I circled this store 6 times and not one employee greeted me or spoke to me. As I was walking out, a white American was walking in and I heard someone say "welcome, can I help you find anything today". Very laughable considering I did not receive the same treatment and I was payment ready. Heading to another store!!! DO NOT SHOP HERE, GO SOMEWHERE ELSE!!

Do not buy anything from this company the worst furniture! They say their price are the cheapest…read moreit is and the quality is horrible! I purchased 3 rooms of furniture, after 2 years the living room set started to peel dinning room chair became wobbly and DONT PURCHASE THAT GOOF PROOF PROTECTION PLAN! ITS A RIP OFF!

Cornerstone Antiques and Consignment is a local treasure. I love checking out what they have for…read moresale in their store. Great quality high end used furniture as well as beautiful antiques. The prices are very fair. They offer a huge discount over buying similar new high quality furniture. However that being said the prices here are not your typical consignment store prices. This place offers only the cream of the crop for sale. Well curated collection. This is not your typical busted type of Goodwill thrift store. There is parking in front of the store but it is a bit tight. They have a restroom for patrons. The staff is always very friendly and cordial. Cornerstone Antiques and Consignment is a great place to shop for furniture and home accessories. I very much recommend this place.

Nice selection of consigned furniture, friendly and helpful staff, and decent prices. They have…read moresome unique pieces of furniture and decor. Definitely an estate sale vibe here, but the staff is knowledgeable and willing to let you examine each piece.

I was condescended to, bullied and threatened here today by a sales person and it was so shocking I…read moredon't know what to say. This dude was so instantly nasty to me, dismissive, condescending, just awful. I literally don't even know what I did wrong but try and buy a stack of books and try to get a discount cos I was buying a whole stack! Never ever before met a rude person here in the twenty years I've been coming (since before ravens stadium was built and they were across the street). I've bought thousands of dollars worth of appliances here (2 $500 stoves, a $1000 fridge, two dishwashers, and two washers and dryers), not to mention hundreds upon hundreds worth of lumber, trim, windows, doors, miscellaneous hardware, etc. I bought 400 dollars worth of upholstery cloth one time alone. I come in, I don't mess around, I know what I need and I am a friendly nice customer. (Because they use your phone number when you buy, also? they should be able to SEE this). I was buying BOOKS. Books are not their main business (and to be honest their prices are so out of scale it's crazy compared to thrifts--10 dollars each for a used hard over cover book from the 80s? I think there was one vintage item or two--I collect golden book kids encyclopedias) In the past they've basically tried to GIVE me books I wanted to buy! I wasn't buying anything from the "special glass cases. I asked Josh what they could do for me on these 20 books that I promise no one wants. (I promise). I picked up so many cos I have always been given a little break on stuff here! It's literally the way I thought they do business!!!! Nope. Not a single red cent. Off ANY book EXCEPT one they wanted 20 dollars for that didn't cost 20 new! (No it was not old or vintage!) I had 100 bucks of books in my cart he couldn't do 80? He wouldn't even discuss it and when I was frankly totally taken aback by this since it's so counter to EVERY EXPERIENCE IVE HAD THERE FOR OVER 20 YEARS--he threatened to call security on me!? For trying to bargain?????? These were all crap books. I want them for myself and to show my husband AND I make art from them. I'd have paid literally 10 for every set of four of these books at thrift. They wanted 10 and 15 dollars EACH. It wasn't just he wouldn't deal at all on price. He treated me like a criminal for no reason at all. He had his hand on his walkie talkie and when I kind of laughed just thinking he was driving a bargain he said he was going to call security on me!!!! He did this because I had the temerity to say "come on, not any discount at all? I'm buying in bulk!" And I mentioned I've never had them not come down on price on anything ever! I am a short, friendly 53 year old mom. fyi. What the living heck is going on with this place? It was SUCH an unpleasant and weird experience. I feel horrible. I will take my business to loading dock.

I entered looking for a book case, which i found, amidst all the treasures of Baltimore. I almost…read morepurchased outdoor furniture (it was December), a church adornment taller than my roof, some medical supply equipment, and a desk. None of which i need. Relax, I only bought the bookcase, but it could have been trouble... Definitely going back when it's warmer! Bring a coat and coffee! Bathroom is inside!

Never know what will be in stock. Always worth the stop. Fair prices. Small and furniture and…read moreeverything in between. Nice staff.

A large, conglomeration if stuff. Lots Unbelievable finds from good brands and unbelievable low…read morepriced. So low it made me realize that selling my grandparents furniture instead of gifting made no sense. With a trip.

Great space and very friendly proprietors!! They have a great selection of MCM furniture and other…read moretrinkets. Will definitely be back to buy something.

Buyer beware the business deals in deceptive and fraudulent business practices. They will sell you…read moredefective and damaged products without disclosing the problems. Then when you ask to rectify the problem they refuse to fix or offer adequate solutions. Instead they blame you

We just got two poly wood rockers As in the past the…read moreservice and selection is the best Also they have furniture that is made from real wood not pressed board

Mike and Rusty are great! We are having a custom table made and brought in a Windsor chair to have…read morethe stain matched and Rusty was able to name the manufacturer, style, and stain from across the room. Incredible dedication to their craft. Look no further for your custom furniture. Pricing is incredibly reasonable, truly a steal. Everything they sell is of the best quality and they work directly with the Amish. One of the last businesses of its kind. They really love what they do. 100% worth the trip.

I adore this shop. It's always so cute and filled with the best treasures. I find things for…read moremyself, my husband, my family, my house, my nieces and nephews, my dog! Everyone benefits from this store. I love their stationary section, they have the best baskets! And their seasonal decor is truly the best! Plus the ladies that work here are just the cutest!!!

What a lovely store! Stumbled upon In Watermelon Sugar while walking around Hampden one afternoon…read more If not you're careful, you could walk out with several candles, skincare products, a blanket, keychains, and so much more. A perfect place to buy gifts or treat yourself to something special. Look forward to returning.

We bought a sofa bed from Seth Michael and had it shipped to Arizona. The customer experience at…read morethe purchase was perfect. Still, a good experience at the point of sale is pretty easy. What happens when there is a problem? We found out. We moved from one city to another in Arizona and discovered after the move that the sofa bed did not work as it had in our previous house. Truly, we didn't expect much in terms of help. We often experience customer service as a dying skill set wherever we turn. But, we were wrong to assume the worst!!! Michael and Seth took care of our issue so attentively and with so much follow-up that we were stunned by the level of care they exhibited. As a result, I would buy anything they sold. They have proven their level of integrity. We have established that they are good people. They also have a good product. The sofa bed worked like a dream for us. My septuagenarian arthritic hands could open the sofa into a bed and back easily. Comfy sleeping for guests, too!

Seth Michael is the most professional, friendly and accommodating company with whom I have done…read morebusiness. Their outstanding customer service is second to none. When you contact them, they immediately respond - unlike so many other businesses these days. Beautiful furniture, with most competitive prices, and the best in customer service. I feel like I made new friends! Thanks so much for the outstanding customer service, Seth and Michael!