How can I give this shop 10 million stars?
I got into an accident in late October where the whole front of my car, one of the lights, as well as the suspension were all pretty severely damaged. Being from California, my insurance company did not have any contracted vendors and auto shops that they worked with locally. So, I took to yelp to try and find a suitable shop, and Mac's Auto Body came to the rescue.
First off, they were super responsive. And I mean like every time you call, within the hours of 7AM-6PM you're going to get someone on the phone. Actually most of the staff arrive by 6:30AM and most of them will stay as late as 6 or 6:30PM. Both David and Jeff have children to pick up and yet they will always say, "Yeah, no worries. I'll still be at the shop for a while. Take your time." They will give you updates, they will contact your claims adjusters, they will even warn you of appraisers' devious little ploys to try and squeeze more money out of you. David and Jeff are the dream team. They are efficient, they are knowledgeable, they are flexible, they are resourceful, they are endlessly patient, they are tirelessly diligent, and they are basically upstanding, caring individuals. They treat all customers, other professionals, and their own colleagues with upmost respect and friendliness. They don't make promises they can't keep and when they say they'll do something, they'll get it done and keep you updated of any major changes. They will not proceed on a change without your knowledge and consent.
When my insurance company contacted me that my rental was running out of the 30 days limit, Mac's auto body instead took it upon themselves to make sure that they would help me out and try to make an arrangement with Hertz to extend it by one or two days. When the tow company told me they could not make the tow "after hours" as a 24 hour tow company, Mac's called another tow, set it up and paid for it up front until my insurance could pick it up. When my appraiser decided to add a betterment, Jeff gave me a call first thing in the morning so I could get the heads up. When it came time to get my car and I didn't have time to return the rental and pick up my car after work, David was still there at 6:15PM working hard, and even called Hertz to let them know he would drop off the rental to them the next morning. After all that, they gave me a complimentary pen, a "keep your drinks cold" cup sleeve, a mini flashlight, a list to keep of important car info, and a Bruins schedule! Totally free! :)
The work itself was beautiful. My car is a very rare grayish-purplish blue color that is hard to blend. But they did a wonderful job and even added two new hub caps where the old ones had fallen off in the accident. Suspension is brand new and feels really sturdy. They also give pretty much lifelong warrantee on their work so at any point if something feels wonky, they assured me I could come back and get it looked at.
So to say that I'm a satisfied customer is a gross understatement. I'm so thankful to have found them and so grateful there are still people who work the way they do: tirelessly, compassionately, conscientiously, and honestly. Mac's auto body, thanks for all that you do!! :) read more
