My laptop stopped working after my cat laid on it and I though she broke the screen. It was not…read moreturning on. Isaac got it to work and turn on within minutes. He also helped me set up my wireless printer that I thought was also broken. He was very patient and taught me what to do at home.

They did an awesome job!!!! I cracked my camera lens & had no idea where to get it fixed. Yelp…read morebrought me here & they DELIVERED. The service was fast, professional, reasonably priced & super friendly staff!! I recommend this business to fix all your iPhone or gaget issues. Thank you so much!

This place & the people did good work in fixing up an old iPod Classic I had. The battery wouldn't…read morehold a charge & some internal fixings were shot & needed replacements. Now the reason this review isn't 4 or 5 stars is because COMMUNICATION seems to be an issue aside from my device being there for over a month in waiting for a battery "that worked" & the internal connector or such to be fixed. The timing wasn't so much an issue as the lack of communication was. It's like I would like to at some point have an answer or my device back after a month. Because if you've got back ups or are absent minded, then they'll keep your stuff for a long time if you forget it's there. Otherwise, communication in actually calling & giving updates would be good instead of wondering if your device is just sitting there or is being used as a paper weight.....

The screen on my Macbook cracked and needs a replacement service. I booked an appointment at their…read moreBellevue location. When I arrived, there was a sign on the door that said "due to a water leak the location is closed and to please call a phone number". I called the number multiple times but nobody picked up. I made another appointment at their Seattle location and drove over. There, it seemed like making an appointment doesn't make any difference in their process. I asked for a quote on the repair, and they told me I need to pay a $70 diagnostic fee for them to give a quote. I understand that my personal diagnosis may be incorrect but I don't understand why asking for the cost of a specific repair requiring a specific part can't be answered straight up without a "diagnostic fee" extortion. I ended up leaving the place and will be tackling the repair myself. The cherry ontop was that when I explained my poor experience at their Bellevue location, the gentleman at the counter told me this was outside his control.

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

This is no longer the Progressive Tech you used to know and love. Long gone are the days when your…read morecomputer blew up and after spending several hours trying to fix it yourself, you trudged over to Prog Tech and had a one on one conversation about what the options were for getting you back up. And then you left it there and they fixed it. Now, it's obvious they don't want the local, neighborhood individual with a problem. They make it next to impossible to connect with anyone from just trying to find them on Roosevelt to no one answering the phone when you call them repeatedly just to make an appointment. They couldn't say more clearly, "We don't want you!" Stay away from them, they're not for you.

My Virtual Touch representative helped me decide if I needed a new computer, helped me select on,…read morethen spent a lot of time getting the information on my new computer in a form similar to what was on my old one. He also helped me sync some apps, passwords, picture files, anything I could think of that I needed help with. He was kind and patient and listened as well as talked. A very good experience overall.

The assistance provided to clean up my computer is a big relief, Sam was very persistent in getting…read moremy issues resolved today. Thank you very much for the professional care given to resolve my problems with my laptop. Susan Harvey.

Charlie was knowledgeable, professional, and treated me as an intelligent human being which was…read morerefreshing from service calls I've made to other tech companies. I hope to be able to use his services again soon. He was also on time for our appointment and took the time find out what the issues were and accurately solved them. Charlie has excellent customer service and cares about their needs.

Charlie is customer friendly, intelligent, and knowledgeable. He kept me updated snd rehearsed…read morewith me the process he was applying.

I had a hard drive crash and contacted the owner, Dave, through Yelp. Dave was very helpful and…read moresuggested approaches I could try before using his services. One was to purchase an cable to test the drive on other computers. In the end it turned out that the drive wasn't functional. Dave then recommended a data recovery company. I would highly recommend contacting PC Consulting.

The rumors are true: Dave is a very reliable, trustworthy, and helpful techie…read more My home computer wouldn't agree to turn on, and since I work from home, my work was severely hampered. I didn't know who to take my computer to for a fix other than the Geek Squad at Best Buy, who haven't been very helpful to me in the past. I figured I'd have to just suck it up and go buy a new, more compliant desktop computer that day. However, I checked with Yelp first just to see if there were any shops nearby that might be able to fix my computer. I'm really happy I came across PC Consulting. Dave was able to help me immediately. I brought him my computer, he tried a bunch of things to diagnose, and even though he confirmed that my motherboard had joined the Great Computer in the Sky, he was able to save my hard drive and memory and install it in a really inexpensive, temporary solution. He also gave me some great suggestions for my next computer even sending me a link to a great deal on Dell's website ($200 off!) for a computer ideal for my usage. He's a really nice guy. We chatted for a little bit more about geeky stuff before I took my temporary computer home to see if I could again VPN to my company. Success! Thanks to Dave, I was actually able to finish my work for the day, a feat I really didn't think I'd be able to achieve, let alone in just a few hours from when I discovered my original computer was dead. And I spent a couple Benjamins less than I'd expected.

Thanks to Kyle and Kris…read more It took a while. Phone calls with corporate at ATT & Assurion Kyle helped a Ton I got what I needed Thank You Guys

Melody fixed my mom's phone in just a few hours. They worked with Samsung to have it covered by…read morewarranty. I'd recommend this place 100x over. Very trustworthy. They gave us calls and text updates through the process.

Great guy. We had bought a used laptop from him and when we had a problem he solved our problem…read morefor no charge.

I have bought laptops from Seattle Laptop twice, both with great results. They are very…read moreknowledgeable, skilled and have great advice for laptop users.

Sadly, my laptop wasn't able to be fixed due to a GPU failure, but these guys went above and beyond…read moreto try various diagnoses, and true to their word, didn't even charge me for their work since they couldn't repair things. Their quote for data recovery was also quite reasonable, even though I didn't end up needing it. I'll definitely be taking any devices that need help here from now on. Bonus tip: If you're waiting on a repair on a nice day, Gas Works park is literally a few blocks away!

These guys really care about out little precious devices. I have been exchanging emails with them…read moreregarding my drowned phone and they have shared so much information. Have been to them for battery replacement and will continue to go to them on an as needed basis.

I was in "panic" mode because my primary photo editing computer was showing signs of failure. I…read moreneeded a new drive to replace my primary one that holds all my high end software. I called Ryan at Green Lake Computer Repair and he reassured me that he could help. He was able to clone my old dying drive to a new larger one, saved all my software so that I did not have to reload it (ugh!) and finished the job in one day! I thought I would have paid twice as much for the service that he gave me and am eternally grateful as I did not miss a single day of work. I cannot say enough about the quality service Ryan gives. Wonderful!!!

My laptop was completely dead. Thought I needed a new one. Ryan resolved the issue for $125 and…read moredid it in less than 24 hours. Super nice guy. Highly recommend.