I came here to browse new home wifi options since my current provider Spectrum was getting…read moreexpensive and my experience here was pretty good! Mo mainly helped my roommate and I out and guided us through our options. We were able to select an option for $35 a month since T-Mobile was my phone carrier and we were given a 2 week free trial. Mo sat us down and helped configure our router. He was pretty patient and answered all of our questions. He was also super personable. The store was clean and was well air-conditioned. We came early in the morning on a Sunday, so we didn't have to wait for someone to help us. Mo explained that during peak hours there can be long waits. Overall, a good and easy experience here!

Extremely disappointing experience. I was completely ignored and made to feel as though my business…read morewasn't important. What made the experience even worse was watching other customers arrive while no one bothered to ask if I needed any assistance. Customers should feel welcomed, acknowledged, and treated with respect, regardless of who they are. Unfortunately, that was not my experience here. I hope management takes this feedback seriously and works on improving the customer service.

I WISH I'd believed the reviews. I WISH I'd believed the woman and her husband who came in…read morescreaming about the horrible service. I WISH. The man who "helped" me upgrade my phone is an absolute SNAKE. Here's what happened: I see on AT&T that I'm eligible for a free upgrade. I go into the store to make sure getting a new iPhone won't mess up my bill or my plan, and if the phone is truly free. He says it wont, and I say great I'm going to the Apple store. He says, please I get commission if you go through me. I decide to throw him a bone. Biggest mistake ever. This SNAKE then proceeds to tell me that he can actually save me money with a new plan. I was paying $160, he says he can get me down to $120. Then he says I'm in luck because its Black Friday and I can get a free line and a free phone, and that actually makes my bill less. I told him I don't really need another phone or line but he convinces me this is the best deal. He instructs me to go home to transfer my phone and then to come back so they can mail my old phone back to make the new phone free. I go back. The printer is broken, they can't mail it themselves. Fine, I'll do it myself. Cut to AT&T gets my old phone. They don't give me a credit because the new plan he forced me into doesn't accept trade ins. Now my bill is $178! I go back in. They claim to do a manager override. That does nothing. Then I go back in, and an assistant manager (he was actually nice) gets on the phone with corporate to get me my credit and to place me on an eligible plan. The new bill will be $155. Why is my next bill $214. I call corporate AT&T. The lady on the phone was like the original person you talked to straight up lied to you. Your original plan was the better deal. That second free phone isn't free at all, its $600. They still didn't credit the phone I mailed back so thats another $1000. They escalate me to fix it. The clown on the phone says "there is nothing we can do." I tried to cancel AT&T but then I owe for the devices. I am going back tomorrow. It is now my main mission in life to get this SNAKE fired. I tried to warn the other unsuspecting customers that they were about to get screwed over, but they won't believe me until it happens to them. NEVER EVER AGAIN. WORST CUSTOMER SERVICE EVER. Karma will get this snake. Hope his commission keeps his sad punk a$$ warm at night.

I stopped in after noticing the $99 deal for two Wireless+ Air devices advertised outside. Hamilton…read moreassisted me and assured me it was a great deal -- I just needed to call AT&T afterward to activate it. I agreed and completed the setup. When I called AT&T, I was informed the deal is only available to customers 55 and older, which no one disclosed to me at the time of purchase. I returned to the store to request a return, but Hamilton refused. He also declined to provide his last name, would not connect me with a manager, and denied me access to the store restroom. I now have to spend additional time contacting AT&T to cancel a service I was misled into purchasing and arrange to ship the device back -- all on my day off. This is a serious customer service and ethics issue. Management needs to review this interaction and take appropriate action.

Came by late on a Thursday for an iPhone with shattered back glass when no one else in the area was…read moreeven open. They were able to replace it the same night with friendly service and my phone is like new.

Anthony is a computer doctor. Smashed my laptop screen, called and was told he could fix it same…read moreday. Within 2 hours my computer was brand new. Extremely well priced for the speed, quality and customer service. I cannot thank him enough. I will be bringing any broken electronic here and you should to. This guy and this place are amazing. 10000000/10 would give 10 stars if I could.

There is a reason Dialnet has been in business over 30 years!…read more This is not my first time having a device repaired here and I thought a review was long overdue. I brought my iPad Pro in with two separate issues. The first issue was resolved within one day. The second issue was the cracked/smashed screen that I've been dealing with for weeks. After new glass was ordered it was installed in about 24 hours (a day faster than they initially told me). Shawn and Peter (hoping I got their names correct) were extremely helpful and like a Dr with great beside manner, not shaming and informative. Thank you dir being excellent.

This place is so great -- they will forever be my go-to place for repairs and phone purchases. I…read morewent in for a BYOD so that I wouldn't be stuck with a cell contract, and Peter was friendly, professional, and knew what I needed (better than Spectrum did, they were a little unclear.) He explained everything I needed to know perfectly, and never tried to up sell me. Great deal, great guy, fast and efficient (and, for what it's worth, easy neighborhood parking.) A+++

I went to the Verizon store to activate a new phone, walking from the Apple Store in the Grove to…read morethe distant reaches of the Farmers Market, where it turns into a large, high-rent strip mall. It was busier than I might've expected on a random Wednesday afternoon, with a few customers being helped as well as an staff member on a Zoom call, giving some kind of presentation to other employees. There was a whole segment about how to ask friendly questions to get in with customers to find out what needs Verizon could offer to address. I almost wanted him to finish the call and then casually ask me about my line of work. There was a short wait before someone was able to assist me (hence the eavesdropping, though to be fair, the call was conducted in the middle of the store). She was nice, helpful and patient. I am forty years old and not the primary account holder for my cell phone plan, so I had to call my husband at work to get the PIN. This was not an especially enjoyable errand, but the staff and store were pleasant enough, and I had a new working cell phone when I walked out the door. I'd come back if I needed something else from Verizon.

I thought AT&T were bad. Absolute w*nkers here…read more This place would be better for society if it were a public toilet instead. Pay attention to the bad reviews because my experience was just as frustrating. They made me wait over an hour and then served other people who were behind me in the queue. The whole experience honestly put me off Verizon in general. If you need phone service go somewhere else.

Once again, a fantastic experience. Brought in my iphone to repair a loose power port. The…read moretechnician cleaned it, tested it, said it didn't need to be repaired. Very honest and much appreciated. Always bring my stuff to this shop.

Terrible service. big time scammer, and on top of it the guy is a condescending a- hole. STAY AWAY…read moreFROM THIS PLACE.

Came in on a Saturday afternoon and there wasn't any customers so I was taken care of immediately…read more Lucky me. I won't bore you with all of the details, but I was having issues with my phone which is why I came in. Jose helped me out and explained what happened and how I can fix the problem should it arise again in the future. It took him about 5 minutes to fix the problem and he didn't even charge me for his time. I insisted on giving him a gratuity, but he declined. Jose really knows his stuff and was very helpful and friendly. Best experience I've ever had at any Verizon store, and I've been a customer for 20+ years. Thanks, Jose! This store is located at the outdoor mall in West Hollywood where Target and Best Buy are located. Their entrance is on the La Brea Avenue side of the building. Plenty of underground parking in the garage. First hour is free.

I had truly an awful experience here. I go in to buy a new phone, and first the person there puts…read moresomething wrong into the computer and doesn't know how to undo it, so he has to call and get help. Then the people there are unable to successfully move my data over, and I had to go to another Verizon store to get them to help me. I go back later to turn in my old phone, but then they tell me I have to remove Find My, but there's an hour security delay and the place is closing. So I go back a third time and they say the phone is already registered in the system as returned, so they ask me to come back a fourth time. I say no, and we agree that they will call me later that week. Of course they don't call. It also turns out the phone is locked so I can't use it for a dual SIM with my international SIM. They never disclosed this when I purchased the phone. When I called them, they explained to me that this was my fault for not asking them if it was locked or explaining how I planned to use my phone. I told them that they should disclose this to people who are purchasing the phone, and they say they don't need to and they won't in the future. I talked to a manager, and he filibustered without letting me speak and then hung up, again reiterating that it was my fault for not asking them whether the phone was locked. I have another job, and it is not my job to understand all of Verizon policy. It's their job to explain Verizon policy to me. They failed, and refused to take responsibility for doing so. Their service on to of this is slow, incompetent, and riddled with mistakes. And they are exceedingly rude, especially the manager.

I went in for an iPhone glass and LCD Replacement for an iPhone 14. They gave me a good price and…read morebest of all O.G. fixed it in about 20 minutes.....got it fixed during my lunch. Thanks!

I was staying at the edition hotel and the concierge was kind enough to get us in touch with a…read moretechnician from this company who does mobile data recovery and like repairs on your iPhone, very respectful, clean work environment, and accommodating to our needs. I have all my crypto in my phone so my phone is my life. I really needed to get the data out of there and I'm probably gonna get a new phone but this will need to be saved and the technician did a solid job. 10/10

Sabrina at the Beverly Center Apple Store is by far the most exceptional Apple Genius that I have…read morehad the pleasure of working with. She truly went above and beyond to help me in a way that I had not encountered previously with any other Apple employee. Sabrina was knowledgeable and efficient, while also patient and respectful. Her willingness to go the extra mile turned what could have been a frustrating situation into an extremely positive experience. There were some hurdles that she had to crush in this occasion, but she handled it all with the greatest of ease. I've visited several Apple Store locations throughout Los Angeles, and Sabrina is responsible for my best experience to date. She is a tremendous asset to Apple who deserves recognition for the exceptional level of professionalism and service she brings to the corporation.

Poor Customer Service I have taken my iPhone to the Apple…read moreStore Genius Bar three separate times, but the battery is still not operating properly. Despite having the device inspected multiple times, the problem has not been resolved. I even tried charging the phone overnight, but I am still experiencing the same issue. At this moment, the phone is plugged into a charger and displaying the lightning bolt charging indicator, yet the battery percentage is actually decreasing instead of increasing. I have never experienced a phone behaving this way. It is extremely concerning that the phone indicates that it is charging while the battery continues to drain. I'm very disappointed with Apple!

It took several hours (complex!!) but we walked in and started a dialogue about our extensive wants…read moreand needs! We wanted two new iPhones 17 pro's. Trading in Mrs G's but keeping mine as I need it (with its UK SIM card) for a few months. Additionally a new iPad for Mrs G with me keeping her old one and connecting it to my new phone. The staff were all very good, welcoming, knowledgeable and eager to help. Kudos to Arianna who did a WONDERFUL job for us and over delivered. She transferred everything ti our new phones and the iPad, took her time and explained and helped all along the way. As a bonus my old phone I have kept both for the UK and as a new US business number. 10 out of 10!!!

I come on a monthly basis. I'm here again today and they're telling me that I can't pay my bill…read morewith cash prior. They would take it via other tablet and today both humans that are working are telling me they cannot because they're moving downstairs this week.... Then with no regard whether I have a car, no car bus they tell me to go to the Korea town Verizon store. They will take cash there.... Bad customer service especially when I've been coming here every single month. You also changed your hours without informing your customers... and upon asking when did you guys change the hours with arrogance I got last week... new faces bad experience