They do their job. The employees are pleasant. I just don't understand why there isn't a "fast"…read morelane. I just needed my screen saver changed out, I know my account had to be pulled up and checked I have the screen saver plan. Once done it took 10 minutes. The wait was 45 minutes. I don't blame the employees, I just think a better time system could be implemented.

Whatever you will be going into, ASK FOR NATE. He went beyond what he should have done. I say this…read moreas honest as possible. If you want someone to help you and get straight to the point with some actual useful suggestions and not try to sell you bs. ASK FOR NATE. I went to trade in my family's phones and walked out happy and having to pay about $80 less on my plan with his suggestion about some things in my plan. EVEN WHEN I had issues with my trade in, he just communicated in the best way possible and made the process work my way but of course the sooner the better. So before even a week with our new phones, no lingering issues, I can happily say ASK FOR NATE.

Had a wonderful customer experience. The employees there was very helpful and one person in…read moreparticular whose name is Sky was very patient with me and she hel solve my problem. Thanx again AT&T!!!!!!!

I WISH I'd believed the reviews. I WISH I'd believed the woman and her husband who came in…read morescreaming about the horrible service. I WISH. The man who "helped" me upgrade my phone is an absolute SNAKE. Here's what happened: I see on AT&T that I'm eligible for a free upgrade. I go into the store to make sure getting a new iPhone won't mess up my bill or my plan, and if the phone is truly free. He says it wont, and I say great I'm going to the Apple store. He says, please I get commission if you go through me. I decide to throw him a bone. Biggest mistake ever. This SNAKE then proceeds to tell me that he can actually save me money with a new plan. I was paying $160, he says he can get me down to $120. Then he says I'm in luck because its Black Friday and I can get a free line and a free phone, and that actually makes my bill less. I told him I don't really need another phone or line but he convinces me this is the best deal. He instructs me to go home to transfer my phone and then to come back so they can mail my old phone back to make the new phone free. I go back. The printer is broken, they can't mail it themselves. Fine, I'll do it myself. Cut to AT&T gets my old phone. They don't give me a credit because the new plan he forced me into doesn't accept trade ins. Now my bill is $178! I go back in. They claim to do a manager override. That does nothing. Then I go back in, and an assistant manager (he was actually nice) gets on the phone with corporate to get me my credit and to place me on an eligible plan. The new bill will be $155. Why is my next bill $214. I call corporate AT&T. The lady on the phone was like the original person you talked to straight up lied to you. Your original plan was the better deal. That second free phone isn't free at all, its $600. They still didn't credit the phone I mailed back so thats another $1000. They escalate me to fix it. The clown on the phone says "there is nothing we can do." I tried to cancel AT&T but then I owe for the devices. I am going back tomorrow. It is now my main mission in life to get this SNAKE fired. I tried to warn the other unsuspecting customers that they were about to get screwed over, but they won't believe me until it happens to them. NEVER EVER AGAIN. WORST CUSTOMER SERVICE EVER. Karma will get this snake. Hope his commission keeps his sad punk a$$ warm at night.

Came by late on a Thursday for an iPhone with shattered back glass when no one else in the area was…read moreeven open. They were able to replace it the same night with friendly service and my phone is like new.

Anthony is a computer doctor. Smashed my laptop screen, called and was told he could fix it same…read moreday. Within 2 hours my computer was brand new. Extremely well priced for the speed, quality and customer service. I cannot thank him enough. I will be bringing any broken electronic here and you should to. This guy and this place are amazing. 10000000/10 would give 10 stars if I could.

The manager was so fast and efficient! We appreciate him fixing the iPhone and giving us a…read moreprotective screen even when mine wasn't needed for maintenance.

I went in Wednesday last week, June 12th to get my screen fixed after visiting Apple first, which…read morequoted me ($380 without Apple care) This establishment charged me $199... once I left the shop they charged me $30 more in fees that they didn't mention over the phone. After I confirmed that the $199 was the full price... so I went in and then they said you have a warranty and whatever happens to your screen as long as it's not cracked or water damaged or cracked. So I got my screen fixed... 14 hours later the screen goes black, no water damage no cracks... I go back in because I have a "warranty" they do not help at all and tell me it's gonna be $199 again but they will do it for $150 to "help me out"... aka they are a scam I would have been better off going to Apple for the same price with original parts

Brian was amazing and patient. We bought a new phone for our daughter and also upgraded our phone,…read morewith all of the covers and screen protectors. Took 2hrs, but no hiccups and worth the time.

This is not a Verizon store, it's a licensed retailer. The company is called Victra. Would give…read more0-stars if I could. Horrible experience. Bad management, Incompetent staff, willful misinformation, and shady business practices. I was trapped in the store for hours while they bumbled through a straightforward phone upgrade. The sequence of errors they made was so absurd that it was almost comical, except for having to sit through it. I never leave reviews unless it's exceptionally bad. Never come to this store.

Once again, a fantastic experience. Brought in my iphone to repair a loose power port. The…read moretechnician cleaned it, tested it, said it didn't need to be repaired. Very honest and much appreciated. Always bring my stuff to this shop.

Hello. Yesterday my kid bought the tempered glass screen protector, for iPad Pro 11". The nice…read moretechnician here installed it. There was a speck under the glass, afterwards, which I showed to him. He said it was water, which would go away from the heat of iPad usage. It is now the next day. The speck remains, even after hours of my kid playing Roblox last night. I brought the iPad back, and the same nice guy was there today and he did a full redo of the screen protector, no extra charge. Bravo. Thank you

Came in on a Saturday afternoon and there wasn't any customers so I was taken care of immediately…read more Lucky me. I won't bore you with all of the details, but I was having issues with my phone which is why I came in. Jose helped me out and explained what happened and how I can fix the problem should it arise again in the future. It took him about 5 minutes to fix the problem and he didn't even charge me for his time. I insisted on giving him a gratuity, but he declined. Jose really knows his stuff and was very helpful and friendly. Best experience I've ever had at any Verizon store, and I've been a customer for 20+ years. Thanks, Jose! This store is located at the outdoor mall in West Hollywood where Target and Best Buy are located. Their entrance is on the La Brea Avenue side of the building. Plenty of underground parking in the garage. First hour is free.

I had truly an awful experience here. I go in to buy a new phone, and first the person there puts…read moresomething wrong into the computer and doesn't know how to undo it, so he has to call and get help. Then the people there are unable to successfully move my data over, and I had to go to another Verizon store to get them to help me. I go back later to turn in my old phone, but then they tell me I have to remove Find My, but there's an hour security delay and the place is closing. So I go back a third time and they say the phone is already registered in the system as returned, so they ask me to come back a fourth time. I say no, and we agree that they will call me later that week. Of course they don't call. It also turns out the phone is locked so I can't use it for a dual SIM with my international SIM. They never disclosed this when I purchased the phone. When I called them, they explained to me that this was my fault for not asking them if it was locked or explaining how I planned to use my phone. I told them that they should disclose this to people who are purchasing the phone, and they say they don't need to and they won't in the future. I talked to a manager, and he filibustered without letting me speak and then hung up, again reiterating that it was my fault for not asking them whether the phone was locked. I have another job, and it is not my job to understand all of Verizon policy. It's their job to explain Verizon policy to me. They failed, and refused to take responsibility for doing so. Their service on to of this is slow, incompetent, and riddled with mistakes. And they are exceedingly rude, especially the manager.

Met Brian a couple of years ago, I needed some repairs for someone I was working for...he is one of…read morethe most professional people I've met working in the greater Los Angeles area. I have recently reached out Brian again for another repair, he remembered who I was which was awesome of him and he was out to do the repair promptly. He is prompt, courteous, friendly and his prices are great considering the service he provides. I would recommend calling him first, he won't disappoint!

I went in for an iPhone glass and LCD Replacement for an iPhone 14. They gave me a good price and…read morebest of all O.G. fixed it in about 20 minutes.....got it fixed during my lunch. Thanks!

Idk it's Apple. Lol…read more Bought a ln iPhone 15+ It's clean and chill. Nice place to walk around and play with iPhones.

What a simple and sweet time at this Apple Store! Jack was super helpful, attentive and…read moreknowledgeable.

It took several hours (complex!!) but we walked in and started a dialogue about our extensive wants…read moreand needs! We wanted two new iPhones 17 pro's. Trading in Mrs G's but keeping mine as I need it (with its UK SIM card) for a few months. Additionally a new iPad for Mrs G with me keeping her old one and connecting it to my new phone. The staff were all very good, welcoming, knowledgeable and eager to help. Kudos to Arianna who did a WONDERFUL job for us and over delivered. She transferred everything ti our new phones and the iPad, took her time and explained and helped all along the way. As a bonus my old phone I have kept both for the UK and as a new US business number. 10 out of 10!!!

I was a Verizon customer for over 15 years, and over the last several years I watched their service…read moredecline while prices steadily increased. Eventually, I reached a breaking point and decided to cut ties and switch both my phone and internet providers. That's when things went from bad to unacceptable. After I left Verizon, they kept my autopay information on file and withdrew a very large lump sum directly from my checking account without my permission. Instead of sending a final bill or explaining what the charges were, they simply took the money. No notice. No authorization. No explanation. When I tried to call to resolve this, it was nearly impossible to reach anyone. Since my service had been disconnected, Verizon no longer recognized my phone number. I couldn't log into my account online either--because you need your account number to do so. Everything is "online," yet inaccessible once you leave. By pure chance, I found an old piece of paper with my full account number on it so I could finally reach customer service. Even then, it took three separate calls. The first two times, I was placed on long holds and then disconnected. By the third call, I was beyond frustrated and disgusted with how I was being treated. In the end, Verizon told me they could not refund the money they took and could not offer a payment plan. Their solution was essentially: too bad. I've since contacted my bank to dispute the unauthorized charge and am currently waiting on the outcome. I strongly discourage anyone from using Verizon Wireless for phone or internet service. They show no loyalty or care for long-term customers, and their practices seem entirely driven by financial gain--especially given the price increases paired with declining service quality. After this experience, I have zero trust in this company.