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    Apple Third Street Promenade - The live plant wall

    Apple Third Street Promenade

    2.6(869 reviews)
    0.6 mi
    $$$

    This is one of those "human terrarium" style Apple Stores that are all glass walls and trees…read moreinside. As a Macbook and iPhone owner, I follow Apple stuff online, but periodically enjoy going into one of the stores to see stuff in person. Even when I'm not intending on buying. Currently I have a iPhone 16 Pro Max. I bought it maybe three months before the iPhone 17 came out. I was checking out the specs and differences and chatted with one of the staff members on duty. And he actualy discouraged me from upgrading as new versions were on the horizon in the near future. I appreciate folks that give you the quick and dirty about merchandise. It made me want to visit this store again. Lack of upselling = good value in my opinion. I would give this store a five but my policy is to never give chains more than a four. So you'll have to live with that.

    I had a very frustrating experience at the Apple Store on the Third Street Promenade…read more I actually came in ready to purchase a product. Before doing so, I wanted to address a previous experience and clarify information I had been given on an earlier visit. Instead of acting professionally and treating me with respect, the opposite happened. Steffon avoided directly answering my questions and kept redirecting the conversation with unrelated inquiries. I was trying to resolve a clear discrepancy between what I had previously been told and what I was now being told. There was no effort to reconcile the difference or provide clarity. When I realized the conversation was going nowhere, I asked to speak with someone else. I was told no one else was available. I then asked if I could speak with another associate at a different time, and Steffon stated he would not find someone else for me to talk to. Refusing to escalate or provide another point of contact is not acceptable customer service. I own almost every major Apple product and have been a loyal customer for years. I walked in prepared to spend money and left feeling dismissed instead. This review is the beginning of my escalation. I refuse to accept subpar service, especially from a brand that positions itself as premium. I expect this to be reviewed and addressed appropriately. Customers deserve professionalism and respect. This experience did not meet that standard.

    Photos
    Apple Third Street Promenade - Front entrance

    Front entrance

    Apple Third Street Promenade - Big screen to teach people how to use some the newest features on apple products

    Big screen to teach people how to use some the newest features on apple products

    Apple Third Street Promenade - Happy Birthday To ME

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    Happy Birthday To ME

    Mac 911

    Mac 911

    4.1(127 reviews)
    1.6 mi

    Foremost, Apple's Own "Genius" bar or solutions or whatever they want to call themselves was…read moreabsolutely of no help whatsoever.... Matter fact they DIDN'T really want to help unless you had made a big purchase recently ..... And even if you did they were going to make you jump through hoops ..... Anyways I called up Mac911 ....Gentleman by the name of Felix answered all necessary questions and went out his way to make recommendations .... The "Other" Repair Stores would All Basically say: Uh Sorry You just going to have to Bring it in ...... Apple Company , the Other Service pairs all lack pure simple HONEST Customer Service ...... MAC911 is the place for me ....Thanks Felix ... And Thank You Greg for referring me ! You can count on them!

    Took my MacBook Pro to Mac 911 a week ago. Freak accident, water seeped in from my outer leather…read morecase. My fault. A screenwriter and comedy writer with my whole career in that machine. I wasn't positive all my data had been saved to the cloud. I also wasn't sure how to do a definitive check on it. Not only did Mac 911 NOT show me how to check, they charged me $175 to crack it open and do a diagnostic and charged me $407 to recover my data on an external hard drive. I'm thankful they were able to recover it, but everyone I've spoken to has told me I WAY overpaid. They wanted to charge me $1800 to send it out and fix it. "It's a 2019 anyway, it didn't have much time left," I was told. They knew I was broke and panicked and it feels like they saw me coming. Feel totally taken advantage of, and, frankly, Don has all the warmth and personality of dried brush on the side of a dirt road. He seems rather indifferent about the importance of one's machine. HE's a machine. Mac 911 would be my last choice for problems with your Mac product. They're great if you're rich. They bled me dry. Sure wish my computer stayed dry.

    West LA Computer Expert - modern laptop

    West LA Computer Expert

    5.0(129 reviews)
    4.0 miRancho Park

    My home PC was infected by malware and was sending out virus-containing emails to all of my…read morecontacts. Dan answered my call immediately and was at my house within a couple of hours. He not only fixed the malware issue, but he then accompanied me to Best Buy to help me pick out a new computer system. Once purchased, Dan installed the system and set it up so that it now works quickly and flawlessly. I never post reviews. But Dan was so good that I think it will be a true community service for me to let all of you know of his efficiency and high-quality of work.

    I can't say enough good things about **West LA Computer Expert** and especially Dan…read more I recently discovered fraudulent charges on my bank account that were traced back to my computer being infected. Dan thoroughly cleaned and secured my computer, explained what had happened in clear, simple terms, and made sure everything was safe. He went above and beyond. He didn't just fix the technical problem -- he gave me practical, step-by-step advice on how to report the fraud properly and improve my chances of getting my money returned from the bank. Thanks to his guidance, the process felt much more manageable. Dan is knowledgeable, patient, and genuinely cares about helping his clients. If you're dealing with viruses, security issues, or just need an honest computer expert in West LA, I highly recommend him. 5 stars all the way.

    Photos
    West LA Computer Expert - Networking: routers, modems, ethernet, wi-fi, home or office, internet speeds,

    Networking: routers, modems, ethernet, wi-fi, home or office, internet speeds,

    West LA Computer Expert - Circuit board

    Circuit board

    West LA Computer Expert - Windows key

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    Windows key

    My Tech World - A2485 Customer claims to spill a few drops of liquid. What matters is where the liquid goes and what components/parts have damage!

    My Tech World

    4.8(187 reviews)
    6.1 mi

    Well, my friend Jenny's laptop and iPad were no longer charging and 3 places couldn't fix them…read more However, one place recommended MY TECH WORLD. I met her there Tuesday afternoon for her dropping off her devices and hopefully, they could be fixed. Pascal, who is the owner was extremely kind, technically savvy and reasonably priced and told her they were fixable. She picked everything up today and every problem was solved perfectly!!! Well, this gem is a mile from my home and I couldn't be happier to know that "help" is sooo close. Parking lot holds many cars so double yay! My friend said it was a wonderful experience for her, especially with the removal of stress that had been hanging over her head... ( remember, 3 places could not fix her devices)... She felt confidence in Pascal. He said he could fix the issues and he did!!! Bravo to a person of integrity and mad skills! Highly recommended!

    I spilled half a mug of coffee w. milk on my Mac M1 Pro work laptop. I was panicked thinking it was…read morefried. As soon as MyTechWorld opened, I called and spoke to Paskal who quickly cleaned my laptop and let me know what the damage was. He explained prior to the cleaning the possibilities + costs (motherboard replacements, keyboard, etc.). He called me a couple hours later to let me know the damage was minimal and only a keyboard replacement was needed. I was able to get my laptop back basically brand new the next afternoon. He was so kind and informative. Easy to talk with. Would 100% recommend coming here.

    Photos
    My Tech World - Lenovo Yoga Liquid spill.

    Lenovo Yoga Liquid spill.

    My Tech World - A2485 Customer claims to spill a few drops of liquid. What matters is where the liquid goes and what components/parts have damage!

    A2485 Customer claims to spill a few drops of liquid. What matters is where the liquid goes and what components/parts have damage!

    My Tech World - Apple MacBook Pro 16".

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    Apple MacBook Pro 16".

    CurrentBuild Computer - computers - Updated May 2026

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