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    Los Angeles, CA

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    Daily Communications

    5.0 (1 review)
    Closed • 10:00 am - 7:00 pm

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    7 years ago

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    Chinatown Telecom

    Chinatown Telecom

    1.0(3 reviews)
    1.4 mi•Chinatown

    This place has horrible customer service!!! I called the night before to make sure they had the…read morephone I wanted in stock. The sales person ensured me that it was available. However, I wasn't able to go pick it up that day. The next morning I called back to check if they still had the phone. They did and I told them I was going to pick it up right away. I headed there right after the phone call and when I got there (less than 30 minutes later), they told me they just sold it to someone 10 minutes prior. What is the point of asking for my name if they end up selling the phone I was heading over to pick up within 20 minutes anyway?!?!??!! Not only did they sell the ONLY phone they had left after I told them I was on the way, but the guy that works there gives me MAJOR ATTITUDE when I come in!!! AND, it was completely obvious that the lady that works there has no idea what she's talking about!! I asked the lady a few questions regarding the phone while I was there and it sounded like she was pulling her answers out from her ass! Overall, TERRIBLE CUSTOMER SERVICE!!!!

    Like the other two reviews, my experience at this place was horrible. The customer service just…read morekills the whole experience. They have a nice selection of phones available, but they were mostly outdated. If you are expecting to get more than one of the same phone then be prepared to wait and waste a lot of time. The reason is that they do not have a lot of of the same model phones in stock. Also, be sure you get the facts straight when ordering the phone and check the box out for all of the necessary equipment. Here is what happened to us. We needed three phones of the same type but the place only had one available so we placed an order for two more. We get a call several days later that our phones have arrived, but we found out that they were not the same model. Of course, we demand the phones that we ordered, but the lady tried to talk us out of it. The lady ensures us that they were basically the same thing with some differences. I'm thinking, "What kind of store orders a different phone after a customer requests and pays for it??" After that she places another order and takes more time as expected. So, when we finally get our two Samsung phones and take it home we discover that there were no home chargers in the box! It was just a mess. A lot of calling and driving back and forth between the store. She also promised us free sd memory cards which there were none in stock when we first met. I've learned a valuable lesson and have promised myself to not come back here again.

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    Chinatown Telecom
    Chinatown Telecom

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    Daily Communications - mobilephones - Updated October 2026

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