I called Alan from MacDoctors because I installed a new internal hard drive and my computer wasn't rebooting or allowing a backup from my time machine. I explained the situation to Alan over the phone and he patiently walked me through the process over the phone- FOR FREE. I even called him back a few times when I was running into errors. He was extremely helpful, I couldn't recommend MacDoctors more. If not for them, I would've had to make an appointment and give my computer someone for them to inspect for who knows how long and how expensive. read more

Alan at MacDoctors ONSITE Apple Computer Repair has vast experience and knowledge he understands computers at a depth that is astonishing. And this mastery comes with incredible patience, patience to make sure that the Mac is repaired. Excellent service. *** read more

Update: Alan fixed my problem. He made everything right!

Ok. I was hanging a complete nervous breakdown after returning from a trip to Europe, having my computer crash and the apple store telling me it was a lost cause...all while working on a huge technology project with deadlines. I hadn't backed up for a few months and most of my critical documents were gone.. so I thought. I called Alan after seeing positive yelp reviews and he came the same day. Within 5 minutes, he had my old computer up and running, totally updated my entire computer, explained things I never understood about my computer and how to make it run better, quicker, etc. I am literally blown away by this man, who swooped in and saved my sanity. If you need help and want a knight in shining armor, Alan's your man. Couldn't be happier and will use him forever. read more

Communicated through text message Macdoctors was helpful in giving me honest solutions to my computer repair problem I was facing. Thank you for the help. read more

We recently used Alan at MacDoctors to help us with many issues we were having with our MAC computers. Everything was done remotely and, not only did he fix/repair the issues, he made sure everything was working and that we understood how to solve similar issues in the future. We highly recommend Alan for all Apple computer repairs. read more

AWESOME!!! Super super great service and went above and beyond his time. Any question I needed answered was answered and even more than I had thought he would do. I would highly recommend!! read more

You may think "lifesaver" is way too strong a word for a computer guy - right? WRONG! I had taken my computer to Apple for a recall on the keyboard. I went to pick it up today and they said, "Oh by the way, we replaced some things and had to erase all your data." After I picked myself up off the floor, I realized that Alan at MacDoctors had me purchase a back up drive some months ago, in case my computer ever crashed. I got home (on a Sunday) and emailed him my problem to see if he could take everything from the back up drive and come by to put it on my new computer. I swear within five minutes, my phone rang and it was him. After listening to my rantings and worries that I would never see my date again, he calmly told me what to do. Not only did he not even have to make a house call, he successfully told me (a total novice) the process in which to get all my data back. So in one day I lost everything and got it all back. I don't know how anyone could ask for anything more than that. Use this guy - you won't be sorry! read more

After several years of worry free mac usage, my video card finally went out and needed replacement. After a quick search for Mac repair services, I found Alan and MacDoctors and am happy I did! Alan was very helpful in diagnosing my problem (even before getting to my home) and even quicker in solving it (by replacing the video card). Afterwards, he also did a "tune-up" of my hard drives and now my 2011 Mac desktop is working like new. I can't recommend him enough. Very professional, knowledgeable and friendly. Everything you can ask for in any type of service. If you have any Mac related issues, MacDoctors is for you. Thanks for the help and repair! Would/will use again (but hopefully, I won't need to!) (This was done a couple months ago, but found out that it didn't post! Sorry about that! Still a GREAT service though! Thanks Allen!) read more

I read the reviews here on Yelp and called Alan last Tuesday and about 8:15am. He called me back at 9am and was at my home at 10am. I have a 27" mid-2010 iMac. It would hang on startup for about 10 minutes, freeze whenever I tried to open an app or even work within the app, and take forever to shut down. I started thinking about buying a new iMac, but after speaking with Alan on the phone, he thought the problem most likely was just an old, tired, hard drive. He came over, tested it, and sure enough that was the problem. My computer is now running like new and I have Alan to thank for it. He even figured out why my son's MacBook had slowed down and uninstalled the offending programs. He will be my go-to-guy from now on. I highly recommend you give Alan a call first. And he comes to your home or business. read more

Macdoctors saved me and my business. I had tried every online fix instructions to the problem I was having (unable to access any webpage) and Alan took me through easy to understand steps that had me back up in a matter of minutes. He was kind, courteous, and really knows his stuff. Can not recommend more highly! Great customer service from a great guy. Thank you, MacDoctor! read more

We have been relying on MacDoctors for the past 9 years to keep our computers running clean and fast. We call Alan whenever we get new equipment so he can ensure we have everything loaded and calibrated to ensure we can simply get on with business and not waste time wrestling with hardware and software. We regularly call on Alan for periodic checkups and cleanups. We call him whenever there is a problem. If only every service we call upon in our busy lives were as competent, reliable, responsive and fairly priced as MacDoctors! read more

Alan has both built my office network and come to my home and replaced parts in my iMac. easy from start to finish. A consummate professional and puts up with pets and kids like a pro! read more

This service never fails. MacDoctors responds quickly and stays with a problem until it is solved. Very knowledgble and friendly.

I was updating my operating system and in the process my screen went black with a prohibitory symbol in the middle! I thought my 2017 MacBook Pro was a goner. Frantically searching for an open place to fix it, during this COVID-19 stay at home time, I could not find anywhere! Panic time! I came across MacDoctors and gave them a call. Alan returned my call and listened to my explanation of the problem and PATIENTLY tried to help me over the phone. Now I use the computer and that's about it. Computer lingo and the way they work is pretty foreign to me, that's why I say PATIENTLY. He calmly walked me through several ways to try to reset and restart my laptop. We were successful! Relief was an understatement for the way I felt. I was so grateful and thankful. Since he was able to help me in between his other service calls, he did not charge me. I wanted to send him something, but he would accept any payment. You can guarantee, should I ever need help again, I will call him without hesitation. Thank you. You are one of the unsung heroes during this sheltered time. read more

Alan was super nice when I did get to talk to him. Problem is that he does not return calls or text. I had pretty expensive repair to my iMac and I asked for a written estimate but never received it after I texted him my email address as he requested. Still no reply after 10 days. read more

MacDoctors' computer expert, Alan, demonstrated vast knowledge regarding Mac computers when he came to install a new hard drive. Being able to watch him work was an impressive experience. Not only does he know what he's doing, he goes beyond the required work and gives his all to ensure you are given the most help possible. Since it is difficult to trust unknown service people, it is without hesitation that I can attest to this man's integrity, reliability and expertise for what is needed in a computer repair. Like he says, machines are as good as their ability to carry out the 80,000 instructions a second as computers do, but Alan knows his way around the desktop Mac I witnessed him repair. He's the one to call on in time of need! read more

I had the good fortune of finding MacDoctors as a result of a google search. I had an old iMac and an old hard drive both of which contained various photo, video, music, word and excel files. It was a mess. Fortunately, Alan from MacDoctors came to the rescue. This was a complex job given the multiple locations and libraries. Alan came to my house right on time, and worked his magic. He was professional, courteous, communicative and reasonable. He asked very good questions to understand exactly what I wanted to accomplish and asked me follow up questions as necessary. When he was done, I had my new iMac with 15 years of files where they belonged. And he set up a back up system with multiple redundancies. I give MacDoctors my highest recommendation. read more

If you are in Mac computer crisis no matter how small or large, I urge you to contact MacDoctors! Not too long ago my Mac computer was dead, I called them up and they came to my house that. very day. I couldn't believe that a computer repair service would come to my house within 2 hours after I called. Fantastic! In Los Angeles this is almost unheard of. Not only did they fix my Mac completely and timely, it's like having a brand-new computer. In addition, they called back later that night to check their service and make sure that everything was up and running. Anyone in business could take a lesson from their customer service. I sincerely recommend MacDoctors. I am a client for life. read more

Allan offers the only reasonably priced Mac repair in Los Angeles. When my computer screen cracked, I think Apple quoted me upwards of $800 -- Allan did it, parts and labor, for $150. It works fine. Also, he's helped me out with little things: my power adapter broke -- for 15 bucks he fixed it, and on a holiday no less. The Apple store suggested I buy a brand new one for $80. Unless you're very very wealthy, if something happens to your Mac, I strongly urge you to use MacFix. read more

Unfortunately I am not impressed with this service. I called Alan regarding an issue with my iMac and while he arrived promptly, he provided me with a completely incorrect analysis of the problem with my iMac. Resulting in him advising me it was irreparable and to look at buying a new one! (My computer was slightly damaged in a move - so he made an incorrect assumption). He was in my home for no more than 20 minutes and charged $90 for the service. I was extremely disappointed to learn the "bad news" until I got a second opinion from Mac Enthusiasts who fixed the problem (it was a slightly loose RAM) and my $2,000 iMac is now running as smoothly as before! read more

Alana was so utterly nice and friendly that I feel terrible writing this review. But I am so frustrated with the performance of my Mac after his 'repair' that I have to write it. I chose him because of the strong Yelp reviews, so I am sure he is very good at certain aspects of Mac repair. Installing hardware seems to be his forte. But diagnosing and fixing software issues may not be in his wheelhouse. Pros: He comes to your location and is very friendly. Cons: He spent a good deal of his time searching Macuser feedback pages to determine the problem, and didn't seem to have the kind of knowledge base you'd expect from a Mac IT guy. Basically, he'd read an online post from the Mac User forum, repeat the article out loud, and then search for a new article. He cleared some 'maybe' Malware from the caches, so that's good. After two hours, he declared the problem fixed, but as soon as I shut my computer down and tried to restart it, the same problem was there. In fact, it was worse. It used to be that my computer would put itself to sleep without warning from time to time, especially at startup. It took about five tries for it to now crash at start up. Now it takes nearly fourty tries to start up. I know this is a Mac issue at its core, so I was hoping for insights whether to go back to Maverick or keep Yosemite. I was hoping for something ehlpful. Again, as far as hardware goes, it sounds like he's very good. But if you have a problem with the software operations, you should seek help from a different source. [Alan, I assume you read these reviews. I feel terrible saying this, because you were genuinely very nice, but my Mac is worse now than before.] read more

Allen was friendly and very professional. He took a call on a Sunday evening and answered questions regarding my computer. He went above and beyond the normal protocol. His price is reasonable and even took off an extra hour. I would use him again! read more

Alan was great- replaced the battery quickly in my MacBook for the same price as the Apple store... except he came to me, so I didn't have to waste time. He also cleaned up my computer so that it runs smoothly. Highly recommend. read more

Alan at MacDoctors has saved me on multiple occasions with tech issues, systems crashing, etc. He is a pro when it comes to knowing all things "Mac" and is so easy and nice to work with. When you have someone in your home, going through all your personal documents, and accessing everything with your password, you want someone you can trust. I've worked with Alan for several years now and he is completely trustworthy, and offers fair rates. read more

There are not enough superlatives to describe the incredible service that MacDoctors offers - simply amazing! Alan is the most professional, competent, kind, technical consultant I have ever encountered. He has solved numerous Macproblems for my company - from a complete meltdown where he recovered all of the hard disc info - to very difficult email and malware issues. He responds promptly and manages to resolve issues both onsite and remotely - he has helped us out of a number of serious problems when we were under tight deadlines. I am very grateful to have found MacDoctors - it is the only number we need to call when we need help for Macs. I highly recommend Alan - he is very knowledgeable and highly efficient - the best tech help we have ever had! read more

I sent Alan at MacDoctors the following email on a Sunday morning at 8:30am: "We had a power outage in Tarzana this morning. When power was restored, I discovered that my 5-year-old Mac desktop wouldn't power up. It's not just the display - the entire machine is unresponsive. It was surge protected. Other devices on the surge protector are working fine. Only the computer is unresponsive. Please advise." Before 9:00am, Alan responded by iPhone with a suggested resuscitative procedure. I followed his instructions carefully, and had my machine working by 9:10. Problem solved! I had never used MacDoctors before, but I certainly will from now on. I am not out of pocket a single penny, and I couldn't be happier. Problem with your Mac? Call or email Dr. Alan. read more

A friend told me how I could upgrade my mid 2009 Macbook Pro instead of purchasing a new one by adding more ram, switching the hard drive to an SSD type and getting a new battery. I found the parts I wanted online but didn't feel comfortable opening up my computer and installing them myself. I found Alan online and spoke to him on a Saturday afternoon. He reviewed everything with me and based on my conversation with him and all of the positive YELP reviews I decided to have him purchase the parts and install them for me. It was a huge plus that he came to my office to do the upgrade there which only took him an hour to complete. My computer is now running like new again and it will last me several more years. Alan was very professional and his customer service was excellent! I highly recommend MacDoctors and will do so to all of my friends and business associates. read more

Alan was personable and professional. He went above and beyond the call of duty, and he helped tune up my mac to great success. I would call Alan again. read more

Alan was delightful and knowledgable. He was very helpful and was able to integrate some of my own computer parts, as well as parts that he purchased separately, into his fix (He swapped a corrupted hard drive with an SSD). He was efficient and knowledgable. He knew my computer model might not handle an SSD that didn't communicate to the cooling fans, and installed software (two awesome widgets) that communicate with my drives and fans bypassing the built in heat sensor, ensuring my 2010 iMac stays cool and the hard drive doesn't under/over perform. Very pleased with the work and price. Very nice, down to earth person as well. Will definitely use MacDoctors again. read more

Alan was great and I will be using him for any future mac problems! He worked around my work schedule and didn't mind working late hours to accommodate. My circuit board fried and I thought all my data was lost but alas he came and was able to transfer everything I needed to my new iMac. He was very knowledgeable and professional. read more

Yep. It's true. There's someone out there who will give you a quote lower than most, order the battery, then come to your house and put it in. Even better: I decided to replace the RAM on my other machine while he was here, in case I ran into trouble. I didn't, but it turned out I didn't have one of the right tools so he let me use his. Even waited for me to finish before packing up. Plus, he didn't get upset when my dog tried to stick her nose where it doesn't belong. Very tolerant guy... and I'm very grateful to have found him. read more

I see this place has great reviews. That's great. I'm sure they're wonderful at what they do. However, I won't ever find out because when I called and got what I assumed to be a standard albeit boring greeting of "Hi, MacDoctors" I replied like a polite, normal person by saying, "Hi, how are you?" because I'm a HUMAN BEING and the guy pauses for a moment and goes "... ok." At which point I swore at him and told him off. I can't be bothered to go to a store that doesn't even have normal human decency on the phone to notice when someone is trying to be polite. How about you try to learn how to speak and say "Good, thanks. How may I help you today?" Imagine that person face to face. No thank you. I'll go somewhere else where people can figure out how to speak properly. read more

We use Alan whenever we have issues with our Mac's. He has been a great asset to have and have nothing but good things to say about him and his services. I highly recommend him for any Mac issues. read more

I would heartily recommend using Alan to repair your computer I found him extremely courteous, prompt and who charged fair rates. When the time came for me to buy a new computer I consulted Allan as to the best model of a replacement Mac. In 2012 I paid about 2500 for a 27 inch desk model Mac and another 100 for Apple Care. Following Allan"s advice I bought a rebuilt Mac for 600, which included three year Apple Care and a beautiful 27 inch curved monitor for an additional 175. My total cost was about one third of what I paid in 2012. To speed matters up I hired Allan to set up the new computer rather than wait weeks to get an appointment my new computer to a Genius Bar and then wait for an additional week to get it back. read more

I've known Alan from MacDoctors for many years. As most people, I am good at what I know and do but computers is not one of them. When I use my IPhone, IPad or IMac and it doesn't do what it's supposed to, I call or email Alan. He is very responsive and is always there to fix whatever it may be. Sometimes thru LogMeIn but most of the time he comes to my home. Always on time which is something very rare from most prople, he gets right down to business, figures it out and fixes it. Alan explains what has happened and normally when he shows up I have a list of questions on other computer issues. He always takes time to explain and answer all my questions. I have recommended him to others and anyone that has used his services has always been impressed with his knowledge of Apple products. You can make appointments with Apple retail stores, you can wait in lines, drop off your computers or call Alan for immediate relief. You will not be disappointed, you will be impressed. Marty read more

I called MacDoctors late Sunday afternoon. To my surprise Alan responded quickly and we set up an appointment for Monday at 10:15AM. (he had a client that re-arranged their schedule) Alan arrived 15 minutes early and set to work on my 5 year old17" Macbook Pro. With unbelievable patience he waited for my Mac to boot up and then set out to solve it's problems. I explained that it was very, painfully slow. He worked for 3 hours straight, without a break and discovered 62 malware and several other serious problems. By the way,the geniuses at the Apple store said "Your Mac is very old. You need to replace it. There's nothing we can do." Not only did Alan fix my Mac, but he installed software apps to prevent these problems from occurring again. In addition he gave me several great suggestions to help me use my Mac to it's full potential. He explained that it just needed a tune up, etc. INCREDIBLE. He was honest, helpful. understanding and very efficient.He saved me a fortune and made my day. I've already recommended him to a friend. Thank you Alan. You're the best. read more

Alan is fantastic! Very quick response rate and always able to fit me into his schedule. Prices are very fair especially since he comes to you! He is able to explain the issues in layman's terms and he is very honest about whether it is worth it to fix the computer or not! Great customer service and Mac knowledge! read more

There are a few times in life when you have the privilege to encounter someone who is not only a world class professional, calm, courteous, prompt, and patient with the non computer savvy. Alan has excellent communication skills and ethics. He went out of his way to save us a few thousand dollars when he could easily have told us we needed to buy something expensive and new when what we had still had plenty of useful life. Alan is the real deal, knows what he is doing, and does it without a fuss. No IT prima donna here. Just an honest sincere guy who is expert at what he does, who does the work for a fair price without any drama. That folks is a very scarce commodity. Besides that, he's a really nice guy. You almost want your stuff to break again so you can see him again. Almost. read more

Alan has been my go-to Mac fixer for some time. He responds quickly to my requests for help and has always be able to schedule me within a few days. He is also very patient with me as I am trying to learn something new and is happy to teach. read more