I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

Computer Concepts has been helpful and knowledgeable in solving problems that came up with our old…read morecomputer. We bought our new computer from them and have been very happy with it over the years with no problems.

My laptop was overheating and having all sorts of issues. I took it in for the diagnostic…read moreassessment and it turns out it wasn't an issue with the fan, but the battery was overheating from being continuously plugged in. The experienced staff ordered a new battery and replaced it for me. Then they made sure my laptop was functioning correctly again before sending me home. I'm SO relieved they were able to get my work laptop functioning so efficiently and only for the cost of the diagnostic and replacement part. MUCH less expensive than having to replace my computer. Thank you, team, at Tech Security!

My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.

Danis is a computer wizard! We have used his services 2 times now for screen repair and charging…read moreissues on multiple laptops we use at home. As the other reviewer below said, most places tell you it will take about a week. Danis fixed both of our issues within an hour while we were there. It was very interesting to watch him open up the computers and he even showed us exactly why and how each problem occurred. He even gave us tips on how we can prevent similar problems from happening next time. We will definitely be using local, small businesses from now on rather than more franchised brands. Thank you again and we will be back if we encounter any new problems!

I needed to upgrade my Windows 10 computer to Windows 11, and One Laptop Tech made the whole…read moreprocess easy. They went above and beyond by explaining my options and suggesting the simplest, most cost-effective steps first. It was clear they weren't trying to maximize fees - they genuinely cared about finding the right solution for me. Communication was great the entire time. They kept me updated on the work, the parts when they were ordered, when they arrived, and when everything was installed. As someone who doesn't know hardware but knows how I use my computer (video editing, programming, etc.), I really appreciated how they helped me figure out what I needed to bring my desktop up to date while moving to Windows 11. Overall, it was an absolute 5-star experience. If I ever have computer questions or upgrade needs, I'll definitely be going back to One Laptop Tech. Highly recommend!

I highly recommend Rain City Tech. They were able to quickly add a RAM stick to my laptop. I was…read moretrying to do this myself after watching YouTube videos, but I started to strip one of the laptop screws, so I decided I better get help. I called them up, and although he was about to leave for the day, he said he would stick around a little while longer to help me. He was able to easily get the laptop open (luckily, I didn't strip the screw too much) and then added the RAM for me while I watched. I was very grateful for this last-minute help. I will definitely be recommending them to everyone I know.

Absolutely incredible. Good people that care about other people. I took my laptop in. They…read morediagnosed my problem and gave me recommendations. It's nice to see somebody. That's not just trying to take you for the money, but they actually want to help you. Good value, preformed Service Requested flawlessly. Definitely Recommend.

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

This is no longer the Progressive Tech you used to know and love. Long gone are the days when your…read morecomputer blew up and after spending several hours trying to fix it yourself, you trudged over to Prog Tech and had a one on one conversation about what the options were for getting you back up. And then you left it there and they fixed it. Now, it's obvious they don't want the local, neighborhood individual with a problem. They make it next to impossible to connect with anyone from just trying to find them on Roosevelt to no one answering the phone when you call them repeatedly just to make an appointment. They couldn't say more clearly, "We don't want you!" Stay away from them, they're not for you.

Chris not only troubleshot me the week prior and helped me work up my confidence to check a red…read morelight on my mobo. Ended up being GPU. GPU was dusty, cleaned it and ended up on its last leg. I wanted to try to move old water cooler into new pc but it was too big. Chris was very reasonable for the rates and always asked before doing anything which would cost more money. He seems to be very busy cause of the holidays but very responsive. Thank you for helping me even though it didn't get solved, still very kind with me and my anxiety.

One day my gaming desktop stopped booting. Looking up diagnostics, I was able to isolate myself the…read moreproblem to either the motherboard or the CPU but no further. I called the PC Doc and shortly after picking up my computer, he was able to determine it was most likely the motherboard and wrote down the specs I should be looking for. With this important info, I was able to order a new motherboard and get back up and running without any more hardware issues.

Over the years I've had 4 or 5 on site computer technicians. Hands down, Mike is the most…read moreknowledgeable and efficient. He's also a really good communicator which adds out to his customers being able to understand the problem as well as the fix. The kicker is he is quite reasonable charging about half of what I thought I'd be charged.

I was on the fence about whether to try and fix the issue I had with my 3k gaming PC. A lot of…read morepeople would have asked for an upfront service fee, but during the call I was told it something I could do myself probably and that gave me the confidence to fix it and not waste a lot of money. This guy earned my trust for honest business. Thanks for being straightforward. Carson

Thanks so much John! I had an external back up drive for my Mac that contained a back up of all my…read moreold photos. After doing some clean up of files on my Mac I deleted the picture folder along with others. When I went to access my back up drive to put the pictures and music back onto my Mac I discovered my back up drive no longer worked! After calling around and getting quotes on data recovery I found John, he was prompt and fair with the pricing. I dropped my drive off on a Sunday and he worked his magic recovering all my pictures by Monday evening! Highly recommend over paying a fortune and waiting forever at some of the other places out there.

After being told that it was not possible to retrieve data from both a crashed hard drive and a…read morefailed external drive by 2 other outfits, we were going to just give up. Then Pat was given Johns contact information. Since he was close by she decided to give it one more shot. John was communicative during the whole process, he told us what the odds were of being able to retrieve years worth of pictures before incurring any cost, and then went to work and retrieved 100% of the data. We couldn't be more happy with the service AND the results we got. Thank You John Ken and Pat Allen