Their service is great and the value is reasoble. Clean, great tools and facilities. Very helpful…read morestaff. Location is also good for me as I live in Bellevue.

Emily's Garage is one of the Seattle city-approved vehicle safety inspection mechanics.  They offer…read moreASE-certified TNC inspections, pre-buyer inspections, diagnostic services, and general car inspections.  They have three locations - Everett, Tacoma, and Burien. For the vehicle safety inspection, I didn't have to make an appointment.  It was fine to do a walk-in. When I visited Emily's Garage, there was a customer who was pretty upset with the repairs and the cost.  I was able to hear what the customer had to go through but I would not comment on that as I have limited information. From my experience of getting my vehicle inspected, I was very surprised at how quickly they were able to complete the vehicle inspection.  It was done in less than 2 minutes, and I paid over $50 for that service.   For comparison, when I had my vehicle inspected at Les Schwab Tire Centers in Portland, they spent over 20 minutes to thoroughly inspect the vehicle and the cost for the inspection was only $20.   Will I re-visit Emily's Garage for the vehicle inspection?  Probably not but if the state requires me to get the vehicle inspection done, I will probably have no choice as there are not that many shops that offer the ASE-certified inspection.

This is a busy auto repair shop . They successfully repaired…read morethe transmission in my 2008 Nissan frontier truck. They do a good job of explaining all aspects of the diagnosed problem, how they plan to repair it, cost, and repair options I did not want to replace the truck and they saved me from having to do that. Pricing is fair. I recommend them.

So I heard about this place from Reddit as well as Facebook and they gave me the best quote over…read morethe phone before bringing my car in ($400) My concerns were needing an oil change and wanting my spacers taken off so that I didn't keep rubbing Everything seemed fine, but then they called me about 12 or 1pm and said that my lug bolts were broken and would need to be replaced and that I need new front brakes so they could also do those. I don't really have a choice about the lug bolts but he said he could just not charge for the labor for those if he's doing the brakes so I agreed We were now looking at about $700 They call me around 3ish maybe 4 and then they tell me they went to put my wheels on and realized the lug pattern didn't match my car and that they then realized that my spacers were actually wheel adjusters and that they had to be on in order to put the wheels on. So unfortunately they don't have smaller ones and they will have to put them back on So, the whole reason I came here was for the spacers. When they were taken off is when I'm assuming those lug bolts were broken, which is whatever. But once they were taken off, I'm wondering how nobody noticed that they weren't just spacers, especially being that this place has been around a long time and they seemed to have experienced mechanics. I also approved new pads, not new rotors, they threw those in there for over $200 plus the $70 for the pads, so maybe this is just their protocol but it would've been nice to have this explained. By the time I came to get my car, my bill was over $1000 but all I really ended up getting was an oil change and brakes. The rest was a waste of time On my way to my step mom's house, I noticed on the freeway, that not only was my car a lot more shaky, I felt scared so I pulled over, and it turns out that they rotated my tires, but my back rims have a bend on them, which is something I explained to them that the Toyota service department wouldn't do because they don't want the bent rim to be in the front and risk blowing while I'm on the freeway. So these people disregarded that. Not a huge deal, but just something I feel like was ignored Then on my way back from my step moms, I noticed that every time I was braking, my whole steering wheel was wobbling back and forth and there was smoke coming from what seemed to be my front tire area. I pulled over and I realized my brakes were smoking like crazy! I know there's a seal put on them before the box, so maybe that's why? Maybe it was melting so the pads were sticking? I got back in after 15 mins of cooling down and then tried to brake again and it was still happening. I needed to get home I was exhausted so I decided to just keep going . I ended up having to slam on my brakes (traffic) and then all of a sudden it was back to normal. However, then I started hearing a clicking noise. This noise has now happened all weekend but not consistently. I checked to make sure there's no nails or rocks in my tires, and there's not, so I called today (Monday) to let them know, and I will be bringing my car in tomorrow morning. Overall, I do not plan to return here, would not recommend this place, and feel like they saw the opportunity to rack up a bill because I'm a girl. Please take your $$ elsewhere.

This shop is great! They got me in without an appointment and helped bleed my coolant after one of…read moremy coolant hoses blew. I swapped out the hose and tried to bleed the car in a parking lot where I pulled off the road and it didn't work out so I called this place and Tyler did a great job with communication and set me up over the phone and said we'll be ready for you when you come in. Took about an hour and my car was all good again. Once again great customer service and I will recommend this place to others. Thanks again to the team at City Radiator.

For too long I've searched for an auto repair shop to finally install a new air conditioner in my…read more2006 Honda CRV. On a fixed income, I knew it would be a "pretty penny" and going to affect my summer budget. After five quotes in the Everett area, 1 a quick guess, three from looking up the cost from the " book" and one from a place I've used over the past few years who I knew was competent, but also on the high end of the cost scale. Fortunately, the last place, found online, was City Auto Repair. Not only was I impressed to see that it was owned and managed by a woman, but when I met Liz and finished hearing about how her company developed a quote, I was satisfied! She and Craig, the mechanic servicing my car, literally showed me all the old parts and explained exactly why they weren't working anymore and explained step by step how a new conditioner would operate. Then they gave me a quote and it was four hundred dollars less than the lowest of the quotes I had received. Three days later I drove home with working air, though this summer thus far hasn't required much of it yet. Kudos to Liz and Craig for their thorough, personal and very caring work. Kudos!

Honestly, I had called around for an entire week looking for places that would not gouge me on the…read moreprice to replace my spark plug plugs and spark plug wires and my 2010 Subaru. I called Dan this place was in walking distance of my house. He was so awesome overnight. He pretty much had ordered everything and fixed it the next day before I had to go to work he didn't charge me an exorbitant amount of money and he's also a really great guy. I suggest anybody to take their car here. I knew I could do the work myself but honestly, I'm working every day and I just don't have the time and it was so nice to take it to somebody that could be trusted and wasn't gonna rip me off.

Dan is great to work with. Friendly, knowledgeable, reasonable price and no BS. VERY rare these…read moredays especially compared to a well known parts store down the street!

Tires are good, service was good as far as I know. This would have been 5 stars except when I went…read moreto pay he informs me that there is a 3% charge if I use a credit card. When I looked shocked he points to a small sign on his cluttered counter and says "everyone charges a fee to use a credit card". No, "everyone" does not charge a fee for a credit card, only cheap businesses that want to shift their costs of doing business onto their customers charge a credit card fee. Unfortunately, their cheapness turned a positive experience into a foul taste in my mouth. What a shame for a few dollars.

Took my truck here to figure out some noises. They did a very thorough inspection identified the…read moreproblems explained what they were going to do. I didn't leave feeling that I was being ripped off. Everyone was very polite and professional they have a loyal customer in me

A NUMBER 1!!! I had…read morea "Service Engine Soon" light on my 2009 BMW 328i and so I searched for an auto repair shop in the area (I'm from another state) and I found A1. I was expecting to pay a lot, but to my surprise, they just charged me for the cost of the gas cap which replaced the loose one that triggered the sensor and turned the light on. Thank you, A1!

Back in 2015 I had an oil change performed at A1 Auto Service Center on my 2014 Mazda 6. Several…read moreweeks later my oil pressure light came on while driving and my engine sounds were alarming. I took the car to my dealership and they pointed out that the oil filter had likely failed as the oil had leaked out which caused heavy engine damage. I contacted A1 Auto Service Center and was told that since the oil filter was good when I drove away, that it was my problem to deal with. After a LOT of back and forth over weeks and months WIX, A1 Auto Service Center's oil filter supplier, eventually covered the damage to my car. However the approximate $5,000 in rental car charges that I incurred, due to not having a working vehicle for several months, was never recouped. After doing some research into the industry, it turns out shops like A1 Auto Service Center are required to have insurance to cover situations like this and they didn't have it. In the end A1 Auto Service Center put the responsibility on me to pursue their oil filter supplier while they refused to take any responsibility. A reputable shop would have provided a backup vehicle while they took point and got it sorted out. I understand companies being cautious about accepting liability but this should never come at the expense of the customer. I felt helpless as these two companies consistently pointed the finger at each other all while I'm incurring debt in order to secure transportation just so I don't lose my job and ability to provide for my family. The way the owner/manager conducted himself towards me was disgraceful, disrespectful, and showed a complete lack of care for my situation as his customer. Everyone I spoke to that was involved in this ordeal had similar things to say him and the way he does business. This is, by far, the worst experience in customer service that I have ever received. That is why I have come back 10 years later to drop this review.

Took in our Sprinter Van Motor-home for a $150 alignment to correct strange tire wear on our nearly…read morenew vehicle. They were recommended by the Mercedes Dealership in Lynnwood, WA because the dealership didn't have the proper equipment for the task. Everything went well and our van drove noticeably better after the service. They were very personable, salt-of-the-earth type of guys. I wish all businesses were as good.

These guys are amazing. I went in 30 minutes before closing on Christmas Eve, I needed new tires…read moreMark recommended a very good tire,they didn't seem upset when I know everyone just wanted to go home for the holidays. I had a leak in 1 of my tires went to the closest tire shop near me the famous one they said I had I piece of metal in tire they over bored my tire and left the metal in my tire it was leaking air. I went back to point S tires he fixed it. Thank God the other guys didn't ruin my tire. I would not go anywhere else but to these guys for tires again. I am very happy customer Thank you

I scheduled an online appointment for replacing an exhaust tip and minutes later Joe called me to…read moreconfirm what I needed for the service . They lifted the car for the inspection and found out my converter was rusted that caused noise . Instead just getting an exhaust tip , they recommended replacing the converter and the tip . Three technicians worked together got it done in an hour ! I also received $50 military discount ! Thanks team ! Great quick car care service !

These people are heartless and just want your money. They…read morewill claim they have fixed something and they didn't even touch it. They charge us for services we never agreed to and It's a BAD IDEA to come here. Spend your money elsewhere you won't regret it. They charged me $2,000 for a vacuum pump that they supposedly replaced and screwed us over big time. The store manager there is so rude and snooty. These people should be taken out of business. Now I have a 2020 Chevy that needed an engine replacement and instead they did nothing but take out money. I took the car to another shop and they said that it's highly unlikely that Midas even touched the car. I need to get in contact with Corporate or there will be a law suit.

Sons gf needed brakes. Looked at yelp, these guys came up. Couldn't be happier. Did what was needed…read moreand no more. Where another shop took advantage of her, these guys were honest.

Update 06.11.26: I still go here. My wife does too. I have a Ford, she has a Volkswagen, and the…read moreMaster Technician knows how to work on both competently. He is proficient servicing all makes and models, so this is our one stop shop. We are really thankful to have Chris at Top Spec helping us keep our cars running well. Oscar at the front desk is a good guy as well. I like this shop.