I waited to write this review because I was so upset by my experience at Milano Nails in Humble. I…read morehave visited this location many times and usually received very good service and beautiful nails, which made this experience especially disappointing.
I arrived about an hour before closing for an acrylic overlay. The salon was very busy, and I waited about 20 minutes before a nail technician began. She was initially very nice. I explained that I wanted a slim, tapered coffin shape with a natural look, rather than thick or bulky nails. I mentioned this more than once, and she reassured me that she understood.
When she finished shaping my left hand, I could see that the nails were thicker and less tapered than I wanted. When she asked if everything was okay, I respectfully explained my concerns. The manager then came over, and instead of allowing me to explain, she repeatedly interrupted me and insisted that the nails were coffin-shaped. Her tone felt confrontational, and the exchange became uncomfortable enough that another customer beside me tried to console me.
The manager told me someone else would fix my nails, but I would have to wait. She also offered to remove them so I could leave. I explained that I wanted the work corrected. I waited at least another 20 minutes, and by then the salon had closed. No one had come over to finish or correct my nails.
I spoke with the front desk employee, who was kind, and suggested returning the next day since it was unclear how much longer I would be waiting. When I told the manager that, she demanded $70 if I left. I explained that the work still needed to be finished and that I was willing to return. She then told me that if I left without paying, I could never come back, that my name would be put on a list, and that they had me on camera.
At that point, I was deeply uncomfortable and did not feel comfortable allowing her to touch my hands to remove the nails. I left and called the next day, asking to speak with an area manager. I made several attempts and left messages, but no one has returned my calls or addressed what happened.
I understand that a busy salon near closing can be stressful. However, asking for the shape and thickness I requested should not result in being talked over, spoken to disrespectfully, or threatened with being banned. The treatment left me feeling humiliated and wondering whether racial profiling played a role. I cannot know the reason, but I know how I was treated.
After so many previous visits, I am extremely disappointed, not only by that evening's experience, but also by the complete lack of follow-up. I gave management opportunities to address this privately before posting. Customers deserve to have their concerns heard and handled with respect.
