Services - Luss Nail Bar - Amherst
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I used to get a discounted rate for not getting polish on because I don't like to use those chemicals. This time they me the regular rate and the woman didn't even soak my hands in warm water or the warm gloves. She just dove right in pushing cuticles back that hadn't been softened and it's a crap job. As a result, I have cuticles that were not attended to properly. She spoke no English so I couldn't tell her anything. Last time I go there. Snotty woman at the front argued with me that their website was working and I could've made an appointment. I had attempted to make an appointment several times, which I previously did on other visits however this time the site was not working. The other annoying thing about their website is you have to pick a stylist. I know no names there and it won't let you proceed to booking the appointment unless you pick a stylist.
I want to be fair and start with the positives. Anna did a very nice job on my cuticles, and the manicure itself looked clean and polished. The retention was also solid--the set stayed on for two weeks without lifting. That said, several issues made this a disappointing and ultimately concerning experience. The tips used were too small for my nail beds, which put constant pressure on my nails. They felt tight and uncomfortable the entire time I wore them. When the set was removed, my natural nails were left with deep indentations and noticeable thinning, and they've been tender and painful to the touch. I've been told this can happen when tips are sized too small or when the nail plate is over-filed or stressed, and it's not something I've experienced from professional services before. The most serious problem was that I developed multiple "greenies" (green nail syndrome). This is a bacterial nail infection that causes green discoloration and usually happens when moisture gets trapped between the enhancement and the natural nail, sometimes combined with inadequate prep or sanitation. Regardless of the exact cause, ending up with an infection from a manicure is not acceptable. It required taking the product off, treating the nails, and now I need to let them grow out--which can take months--before considering any enhancements again. Between the pain from the tight tips, the damage visible after removal, and the infection, this service felt unsafe for my natural nails. I'm sharing this so others know to ask for proper tip sizing and to prioritize salons that are meticulous about prep and sanitation to prevent moisture entrapment. I appreciate the parts of the service that were done well, but because of these health and comfort concerns, I wouldn't return.
Me and my friend went here for pedicures today because we have an upcoming gala this Friday and were hopeful that we'd have a good experience and find our new go to place. Overall we left feeling a little tricked and disappointed. We both wanted gel french pedicures and requested a pink base with a coat of glitter. Neither of us received a pink base and we just got the white line for the french and the glitter top coat; no pink base. They never asked how either of us wanted our french tips done and did a much thinner line than what I would've preferred. During the beginning of the service one of the staff held up a sign that said the Milk and Honey pedicure was $64. Upon completion she then changed the price and said it was $93 each. I was taken aback because the sign clearly stated $64. I paid but waited for her to turn the tablet around so I could tip and she seemed shocked as if she didn't expect us to tip when I asked to . It just seemed as if she'd self-adjusted the price in advance to reflect that sentiment . I did not get a receipt, when I reached for the one that printed she said they keep it. So I am still unsure of what made the price $30 more than what was originally stated. She said cash tips only and that I could use the ATM inside. I attempted to twice and it took $20 from my checking account both times but did not dispense any cash??!? So we just left at that point. I am transitioning to being in Buffalo full time and was really hoping to have found my new consistent pedicure spot. Unfortunately both me and my friend were nicked/cut or had our cuticles pushed back slightly too far during the service. But they made conversation and offered water so that was a nice vibe. They saw us quickly upon arriving to our appointments which was very appreciated. They were thorough in the massaging and exfoliating aspect of the pedicure and seemed to take their time with it which we liked. Overall I didn't mind paying the price but I wish they had been more transparent about their pricing so that we didn't feel tricked. For nearly $100 each I would hope the end results would've been more to our liking :/
I don't frequently get manicures or pedicures, but this was by far the worst experience I've had doing so. My wedding party and I decided to get manicures and pedicures two days before my wedding and the experience we all had was less than ideal. To start I felt so uncomfortable during me pedicure as the technician repeatedly tried to upsell me the entire time. I tried politely declining but she continued to pressure the situation making the experience less than ideal. Following my pedicure, she brought me over to do my manicure. I understand accidents happen but she deeply cut my cuticle and could not stop the bleeding. I'm not sure what should have been done but if she wasn't either, she should have asked for assistance. Instead she wiped away some of the blood and continued to put a clear coat of polish over it. I now have blood stuck under the polish and a finger that is inflamed and in pain. To make matters worse (for me I guess) is that the affected finger is my ring finger, which will be a huge part of all of my photos. Neither of the services I received were cheap and I will now be removing the polish and blood from my ring finger in the hopes that I can make things look a bit better. Why did I pay for services only to be left worse off? To make matters worse, several other employees acknowledged the cut cuticle and nothing was done to attempt to stop the bleeding other than paper towels and pressure. Nonetheless I'm very upset with the service and outcome; I was better off before the services I received at Luss and would not recommend them for any services.
Based on other reviews, I don't think I'd come here for a manicure (which is not something I do anyway), but I would come back for a pedicure. My friend is a regular and I'm glad that she brought us for our friend's bachelorette party. There are soooo many options for pedicures. It's a little overwhelming and the information given in the book they hand you is really the tip of the iceberg so you have to look on their website. Speaking of books, the nail color books are the GEL colors (and they no longer have the ones in the white book) and the ones on the big ring are the non-gel. This was not obvious or made clear to us until we'd all selected our colors, which turned out to be wrong (since we didn't want gel). Same language barrier as there is at many nail places, but there is someone who acts as a translator of sorts. This made the aforementioned information struggles more difficult as well, though. You do have a drink (alcoholic or not) included with the service! We didn't know that so some of us ended up with bubbly and others didn't. The techs were all super nice and our nails came out great. They will push you to do the $20 upcharge for gel, but won't bring it up again once you refuse. My friend and I both did the Cleopatra and ours were a little different since I didn't do gel and she did (because she was swayed). The bathroom is well-stocked with things you might need and the waiting area is welcoming. I do recommend that you bring cash, as there is a 3% surcharge for credit card usage and you cannot tip on a card. I think a lot of the "negatives" that we had were due to it being our first time, which yes they could do better with, but now that I know I would consider coming back.
Went in for a gel French pedicure. Only when it was time to paint, I was told the charge is $30 extra. The pedicures only start around $50, so this came as a shock. French is usually $10 extra. In my opinion, nail services should include gel polishes. More people ask for gel than people that don't. Gel polish shouldn't be a $20 up charge anymore. And with the cost of the pedicure, this is Highway robbery. I settled on a pink instead of the French. The paint job was SLOPPY. This is NOT a $70 pedicure.
This was my first time at Luss. I noticed they were open on a Sunday which was great because many salons aren't. I had an appointment for full set at 1PM but was told to come early to soak off my nails. I arrived at 12:45. The salon seemed clean and bright. I picked out my color and then was sat at the bar/counter at 12:50 where a man filed down my press ons and soaked them in acetone. Because they were press ons, I could have literally just popped them off on my own, but they insisted I soak them. I noticed tech who was supposed to do my nails, Cindy, was still with a client. At 1:20 I finally asked the man who filed my nails how much longer it would be, and he said she was finishing up. I did not sit down at her station until 1:30 (30 mins after my appt time and 45 mins since I had arrived). I wanted a gel full set, almond shape with a French tip. I was told a French tip was $10 extra and almond shape was $5 extra. A bit much for a simple shape, but ok. I did not leave the salon until 3PM (2 hours and 10 mins since the time I was seated at the bar) for a simple full set with gel (so no wait time for them to dry). I was running late for something by the time I was leaving, so I didn't get a chance to really inspect the nails until after I left. Some of them are way too thick. A couple of them were very pointy (more like a stiletto than almond) and I had to file them myself when I got home. I also noticed all the white from my press on nails had caked onto the pads of my fingers and around my cuticles while they were soaking, and she didn't take the time to clean it off. I had to peel off chunks in the car. Shortly after, I received a text from the salon asking to complete their survey, which is where I found a copy of my receipt that showed I was charged $15 for the French instead of $10 like she told me, in addition to the $5 for the almond shape. Total cost before tip was $72 Not once did I receive an apology for the wait time which would've went a long way with me. Or they could've offered to waive one or both of the additional charges because of the wait which would've been a very classy move. The tech was polite and took her time, but that isn't enough to make up for all of the negatives. I definitely will not be returning. Also, heads up, they are cash only on Sundays (they have an ATM).
I tried to call & make an appointment because all the reviews said an appointment is preferred. Unfortunately the call would not connect, so I decided to just show up and be a walk-in. Upon arrival, I signed into a tablet with my name and phone number. There were several others already at the wall of color choosing polishes, so I casually waited until I had room to browse too. I chose my color and sat at the bar to wait. And wait... and wait. I was asked what pedicure I wanted. I was finally taken to a chair and asked again what pedicure I wanted. Fortunately my technician (she never told me her name) asked if I wanted a drink and got right to work. I sipped a nice red wine while I being pampered and reading my kindle. Overall my treatment was around 40 minutes but I guess they include 10 minutes of drying time with the estimated overall time. I'm pleased with the results but would definitely recommend calling ahead for an appointment and going earlier in the day, if possible.
This was my first time here, my friend has been here a lot and she's getting married so we came here for nails. They have a large selection of nail polish to choose from, as I was getting done by Nancy who did and amazing ( I love letting them pick the design!! They have the best ideas) I enjoyed talking with her and watching her make the design. They also offer alcohol beverages and it was nice and relaxing and quiet!!
Luss is incredible! Lindsay the owner always does a phenomenal job doing my nails. I came with this inspiration picture for dip sparkle holiday nails and it is exactly what I was looking for! I've been to a lot of nail salons frequently moving around the country, and this is one of the best I've used.
My mom and I went in to get dip powder manicures and had scheduled ahead with an appointment. After burning two of my mom's nails removing the polish she already had on, we sat for 40 minutes waiting with acetone and tinfoil on our nails. No one checked in with us the entire time and after waiting almost an hour we left without getting our nails done at all. Worst experience ever!
2 months ago
I haven't been here in ages because the service was sub-par, but I went against my better judgement in order to participate in a birthday celebration for one of my favorite people. I decided against the expensive pedicure where they charge an extra $20 just for gel and decided to get a basic manicure with clear nail polish, that's it! SIMPLE! Well, my technician nicked me twice and when I let her know she was mixing my blood with the oil brush she said that it was fine and that it happens sometimes. No accountability, no apology, no corrective action. I really dont want to go on and on, as I could, I'll just say the place, is over rated. Nice ambiance (although declining) but they STILL have a lot to learn when it comes to customer service. Also they have a bathroom IN the storage area. Total turn off! Will not be back. read more
5 months ago
The service here is great! I was greated fast and everyone is friendly. The colour options are a ton and it is clean. They were wonderful and my nails look great. I was very happy and will go back. Anh was super helpful and did an amazing job. Go and pamper yourself a bit. You deserve it. read more
The owners are very professional and friendly. You can tell that they are very proud of the business they have built. I love the service. You get a nice beverage while you're being pampered. The high quality massage chairs not only gets the kinks out, but it changes your phone as well. I would like them to offer some of the more modern style options that are available for nails and maybe step the nail art up a bit. Overall, my experience wasn't bad. I look forward to trying them out read more
2 months ago
I used to get a discounted rate for not getting polish on because I don't like to use those chemicals. This time they me the regular rate and the woman didn't even soak my hands in warm water or the warm gloves. She just dove right in pushing cuticles back that hadn't been softened and it's a crap job. As a result, I have cuticles that were not attended to properly. She spoke no English so I couldn't tell her anything. Last time I go there. Snotty woman at the front argued with me that their website was working and I could've made an appointment. I had attempted to make an appointment several times, which I previously did on other visits however this time the site was not working. The other annoying thing about their website is you have to pick a stylist. I know no names there and it won't let you proceed to booking the appointment unless you pick a stylist. read more
1 month ago
9 months ago
I want to be fair and start with the positives. Anna did a very nice job on my cuticles, and the manicure itself looked clean and polished. The retention was also solid--the set stayed on for two weeks without lifting. That said, several issues made this a disappointing and ultimately concerning experience. The tips used were too small for my nail beds, which put constant pressure on my nails. They felt tight and uncomfortable the entire time I wore them. When the set was removed, my natural nails were left with deep indentations and noticeable thinning, and they've been tender and painful to the touch. I've been told this can happen when tips are sized too small or when the nail plate is over-filed or stressed, and it's not something I've experienced from professional services before. The most serious problem was that I developed multiple "greenies" (green nail syndrome). This is a bacterial nail infection that causes green discoloration and usually happens when moisture gets trapped between the enhancement and the natural nail, sometimes combined with inadequate prep or sanitation. Regardless of the exact cause, ending up with an infection from a manicure is not acceptable. It required taking the product off, treating the nails, and now I need to let them grow out--which can take months--before considering any enhancements again. Between the pain from the tight tips, the damage visible after removal, and the infection, this service felt unsafe for my natural nails. I'm sharing this so others know to ask for proper tip sizing and to prioritize salons that are meticulous about prep and sanitation to prevent moisture entrapment. I appreciate the parts of the service that were done well, but because of these health and comfort concerns, I wouldn't return. read more
3 months ago
3 months ago
Me and my friend went here for pedicures today because we have an upcoming gala this Friday and were hopeful that we'd have a good experience and find our new go to place. Overall we left feeling a little tricked and disappointed. We both wanted gel french pedicures and requested a pink base with a coat of glitter. Neither of us received a pink base and we just got the white line for the french and the glitter top coat; no pink base. They never asked how either of us wanted our french tips done and did a much thinner line than what I would've preferred. During the beginning of the service one of the staff held up a sign that said the Milk and Honey pedicure was $64. Upon completion she then changed the price and said it was $93 each. I was taken aback because the sign clearly stated $64. I paid but waited for her to turn the tablet around so I could tip and she seemed shocked as if she didn't expect us to tip when I asked to . It just seemed as if she'd self-adjusted the price in advance to reflect that sentiment . I did not get a receipt, when I reached for the one that printed she said they keep it. So I am still unsure of what made the price $30 more than what was originally stated. She said cash tips only and that I could use the ATM inside. I attempted to twice and it took $20 from my checking account both times but did not dispense any cash??!? So we just left at that point. I am transitioning to being in Buffalo full time and was really hoping to have found my new consistent pedicure spot. Unfortunately both me and my friend were nicked/cut or had our cuticles pushed back slightly too far during the service. But they made conversation and offered water so that was a nice vibe. They saw us quickly upon arriving to our appointments which was very appreciated. They were thorough in the massaging and exfoliating aspect of the pedicure and seemed to take their time with it which we liked. Overall I didn't mind paying the price but I wish they had been more transparent about their pricing so that we didn't feel tricked. For nearly $100 each I would hope the end results would've been more to our liking :/ read more
1 year ago
I don't frequently get manicures or pedicures, but this was by far the worst experience I've had doing so. My wedding party and I decided to get manicures and pedicures two days before my wedding and the experience we all had was less than ideal. To start I felt so uncomfortable during me pedicure as the technician repeatedly tried to upsell me the entire time. I tried politely declining but she continued to pressure the situation making the experience less than ideal. Following my pedicure, she brought me over to do my manicure. I understand accidents happen but she deeply cut my cuticle and could not stop the bleeding. I'm not sure what should have been done but if she wasn't either, she should have asked for assistance. Instead she wiped away some of the blood and continued to put a clear coat of polish over it. I now have blood stuck under the polish and a finger that is inflamed and in pain. To make matters worse (for me I guess) is that the affected finger is my ring finger, which will be a huge part of all of my photos. Neither of the services I received were cheap and I will now be removing the polish and blood from my ring finger in the hopes that I can make things look a bit better. Why did I pay for services only to be left worse off? To make matters worse, several other employees acknowledged the cut cuticle and nothing was done to attempt to stop the bleeding other than paper towels and pressure. Nonetheless I'm very upset with the service and outcome; I was better off before the services I received at Luss and would not recommend them for any services. read more
3 years ago
Based on other reviews, I don't think I'd come here for a manicure (which is not something I do anyway), but I would come back for a pedicure. My friend is a regular and I'm glad that she brought us for our friend's bachelorette party. There are soooo many options for pedicures. It's a little overwhelming and the information given in the book they hand you is really the tip of the iceberg so you have to look on their website. Speaking of books, the nail color books are the GEL colors (and they no longer have the ones in the white book) and the ones on the big ring are the non-gel. This was not obvious or made clear to us until we'd all selected our colors, which turned out to be wrong (since we didn't want gel). Same language barrier as there is at many nail places, but there is someone who acts as a translator of sorts. This made the aforementioned information struggles more difficult as well, though. You do have a drink (alcoholic or not) included with the service! We didn't know that so some of us ended up with bubbly and others didn't. The techs were all super nice and our nails came out great. They will push you to do the $20 upcharge for gel, but won't bring it up again once you refuse. My friend and I both did the Cleopatra and ours were a little different since I didn't do gel and she did (because she was swayed). The bathroom is well-stocked with things you might need and the waiting area is welcoming. I do recommend that you bring cash, as there is a 3% surcharge for credit card usage and you cannot tip on a card. I think a lot of the "negatives" that we had were due to it being our first time, which yes they could do better with, but now that I know I would consider coming back. read more
3 years ago
Went in for a gel French pedicure. Only when it was time to paint, I was told the charge is $30 extra. The pedicures only start around $50, so this came as a shock. French is usually $10 extra. In my opinion, nail services should include gel polishes. More people ask for gel than people that don't. Gel polish shouldn't be a $20 up charge anymore. And with the cost of the pedicure, this is Highway robbery. I settled on a pink instead of the French. The paint job was SLOPPY. This is NOT a $70 pedicure. read more
2 years ago
This was my first time at Luss. I noticed they were open on a Sunday which was great because many salons aren't. I had an appointment for full set at 1PM but was told to come early to soak off my nails. I arrived at 12:45. The salon seemed clean and bright. I picked out my color and then was sat at the bar/counter at 12:50 where a man filed down my press ons and soaked them in acetone. Because they were press ons, I could have literally just popped them off on my own, but they insisted I soak them. I noticed tech who was supposed to do my nails, Cindy, was still with a client. At 1:20 I finally asked the man who filed my nails how much longer it would be, and he said she was finishing up. I did not sit down at her station until 1:30 (30 mins after my appt time and 45 mins since I had arrived). I wanted a gel full set, almond shape with a French tip. I was told a French tip was $10 extra and almond shape was $5 extra. A bit much for a simple shape, but ok. I did not leave the salon until 3PM (2 hours and 10 mins since the time I was seated at the bar) for a simple full set with gel (so no wait time for them to dry). I was running late for something by the time I was leaving, so I didn't get a chance to really inspect the nails until after I left. Some of them are way too thick. A couple of them were very pointy (more like a stiletto than almond) and I had to file them myself when I got home. I also noticed all the white from my press on nails had caked onto the pads of my fingers and around my cuticles while they were soaking, and she didn't take the time to clean it off. I had to peel off chunks in the car. Shortly after, I received a text from the salon asking to complete their survey, which is where I found a copy of my receipt that showed I was charged $15 for the French instead of $10 like she told me, in addition to the $5 for the almond shape. Total cost before tip was $72 Not once did I receive an apology for the wait time which would've went a long way with me. Or they could've offered to waive one or both of the additional charges because of the wait which would've been a very classy move. The tech was polite and took her time, but that isn't enough to make up for all of the negatives. I definitely will not be returning. Also, heads up, they are cash only on Sundays (they have an ATM). read more
4 years ago
I tried to call & make an appointment because all the reviews said an appointment is preferred. Unfortunately the call would not connect, so I decided to just show up and be a walk-in. Upon arrival, I signed into a tablet with my name and phone number. There were several others already at the wall of color choosing polishes, so I casually waited until I had room to browse too. I chose my color and sat at the bar to wait. And wait... and wait. I was asked what pedicure I wanted. I was finally taken to a chair and asked again what pedicure I wanted. Fortunately my technician (she never told me her name) asked if I wanted a drink and got right to work. I sipped a nice red wine while I being pampered and reading my kindle. Overall my treatment was around 40 minutes but I guess they include 10 minutes of drying time with the estimated overall time. I'm pleased with the results but would definitely recommend calling ahead for an appointment and going earlier in the day, if possible. read more
This was my first time here, my friend has been here a lot and she's getting married so we came here for nails. They have a large selection of nail polish to choose from, as I was getting done by Nancy who did and amazing ( I love letting them pick the design!! They have the best ideas) I enjoyed talking with her and watching her make the design. They also offer alcohol beverages and it was nice and relaxing and quiet!! read more
1 year ago
1 year ago
Luss is incredible! Lindsay the owner always does a phenomenal job doing my nails. I came with this inspiration picture for dip sparkle holiday nails and it is exactly what I was looking for! I've been to a lot of nail salons frequently moving around the country, and this is one of the best I've used. read more
1 year ago
2 years ago
2 years ago
My mom and I went in to get dip powder manicures and had scheduled ahead with an appointment. After burning two of my mom's nails removing the polish she already had on, we sat for 40 minutes waiting with acetone and tinfoil on our nails. No one checked in with us the entire time and after waiting almost an hour we left without getting our nails done at all. Worst experience ever! read more
2 years ago
Today, me, my grandma and my aunties went to get out nails done for gel pedicure and gel manicure for my graduation and I was very pleased on how mine's turned out, the lady who did my nails did an excellent job on my nails and she did the best she could with my nails! And she scrubbed my foot real good, she made sure to get everything done as soon as possible so took her time and didn't rush and she offered me a drink, which was very nice of her to do that for me, and the other lady who did my nails did an excellent job too and the nail was already broken when I got to the salon but thankfully? She knew how to manage it and knew how to perfect the nails Overall, my nail experience was pretty good! My grandma and my aunties nails looked great too, except I had to deduct one point because the lady didn't fully scrub my auntie's foot very good at all and it came out very ashy, just wasn't a good look! Overall it as a good experience, and the workers were very nice and kind! And it was my first time at a nail salon! So it was pretty interesting to say the least! Would definitely come back again read more
1 year ago
I have had nothing but fantastic experiences at this salon! I have been coming here for a few months, and I always leave happy. I get acrylics with gel polish, and they always last at LEAST 2 weeks. I usually come every 2 weeks and 4 days. The polish never chips, peels, or fades. It's also a plus that the place is awesome inside. It's modern and comfortable, and clean! They also have a full service bar, and offer any one free drink with your purchase! What a nice touch! I've never been to a salon such as this one. Recently I have been requesting Ryan as my nail tech. He is always pleasant and makes the experience relaxing and fun. I al so happy this place opened! read more
2 years ago
Hello I had my nails done on Saturday 6/8 by a nail tech named Juanita I woke up the next morning and both of my thumb nails were sore but only the right one was crooked I came in Tuesday morning and asked for them to remove it and redo it because it's crooked and they denied me service forcing me to go to a different nail salon and having to get a whole new set since they other nail salon didn't have the color I originally had in my nails the lady at the front was very rude and totally disregarded my concerns Im a new customer if only been to the business one time and after today I'm not coming back or recommending anyone to come here read more
3 years ago
Terrible service and management. I got a manicure yesterday and it's already chipping. I called to get a refund and they refused and were extremely rude. I explained that I didn't want to come back because after going there a few times and not having a good experience, I just wanted my money back. She was extremely nasty and rude. I never leave reviews but after the disgusting attitude I dealt with and no apology I wanted to leave a review. read more
7 years ago
7 years ago
5 years ago
I went to get my nails done yesterday. Mani and pedi regular polish. My toes look great, my fingers did not. As soon as I got home, I noticed a few bubbles, like air bubbles. I woke up this morning and three of my fingernails were cracked and chipped. I called the salon and explained the situation and they said I could come in to get it fixed. I assumed it would be a redo of the entire nail, not just a paint over, one coat color and one coat clear top coat. The color they "fixed" my chipped nails with was a different color. Nothing was done about the air bubbles. The technician told me once the top coat dries, I can leave, and she left. I was very upset when I walked out, knowing I have two different colors going on and the air bubbles were still there on the other nails. I will not be returning. read more
3 years ago
3 years ago
Such a welcoming and kind environment! Love my nails every time I go. Very relaxing and lots of choices :) read more
8 years ago
I was a little skeptical of going to Luss, as I saw the mixed reviews here on Yelp. I'm SO happy I decided to go. My regular nail tech couldn't fit me in this weekend and I was desperate for a fill on my acrylics. I called at 5:30 on Saturday (they close at 7) and they were able to fit me in last minute. I walked in the door at 5:45 and they got started with me right away. I had Ryan as my nail tech and he did an amazing job. He took his time with my nails and checked that each step was perfect. I appreciated that he also checked with me at every step to see how I was liking the shape of my nails. During the gel application, he was very particular to wipe away even the slightest speck of polish that got on my skin. I can't stop looking at how perfect my nails are! I will update in about a week to see if the work holds up! read more
5 years ago
Had my nails done by julie and i love them. She does a great job and is very detailed while working . They are oy allowed so many in at a time so i did male my appointment ahead just to make sure i got in with the person i wanted. read more
This is going to have to be my new go-to salon! First, the staff is lovely. From the kind young man who poured our wine at the front, to the technicians who actually worked on my sister's, mother's, and my nails, they were all incredibly kind and helpful. **Important: you can get one free beverage (water/pop, wine, or a martini) with your service! I am only aware of one other salon in the area that does this, Excuria. They are also much pricier than Luss. The chairs look like something Beyoncé would pick out herself. The massage function is great! I never use it at other salons, but these chairs are amazing. Additionally, the staff wraps the basins with plastic before each use. Also, every set of tools is vacuum sealed, and they open them in front of you. They are very hygenic! Only $29 for a basic pedicure. They warm up your scrub and your lotion, which I've never seen another salon do. It felt so nice. I would absolutely be willing to pay a few extra dollars compared to other salons to come here. It's so worth it! read more
4 years ago
What a poor experience. Avoid avoid avoid. I walked in for a gel manicure and gel pedicure. I was escorted to the pedicure seat by a nail technician who did not introduce herself. I was handed a menu and told to pick one, with no explanation on differences between packages. I selected the "on the go" pedicure, which I quickly learned didn't even involve scrubbing if your heels/feet! I asked why, the technician informed me that it was $5 extra. The gel on both my hands and feet were slapped over skin and cuticles. My cuticles on my hands were not even cleaned up. I cannot believe it was nearly $100 for both of these services. Poor work, poor customer service. Avoid and spend your money elsewhere. read more
6 years ago
they honor appointments, my nails look great! very efficient and kind. I hope to go back again! read more
6 years ago
I've been to the Amherst location and was not very impressed, but I decided to give the new location in Niagara Falls a try. It was even worse than the Amherst one. The people there were not nice. They tried to up sale me on everything. They did not give me an itemized receipt for what I paid for, which made me suspicious that I over paid. Also, the man who did my manicure did a horrible job, it was incredibly aggressive. He seemed like he had no idea what he was doing. He tried giving me a hand massage without lotion, which was literally the worst thing ever I had to make him stop. I would not recommend this place ever. read more
4 years ago
I have been going to Luss for years now and I love the service and my nails every time! The nail techs are all wonderful and friendly, and the salon is clean! I got a pedicure and manicure today and had a fantastic experience. May, my nail tech today, did a great job and was very detail oriented and sweet! I am so in love with these ombré nails! 10/10 recommend! read more
4 years ago
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More info about Luss Nail Bar - Amherst
1701 Niagara Falls Blvd
Ste 925
Amherst, NY 14228
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(716) 322-6054
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http://lussnailbar.com
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Luss Nail Bar - Amherst - othersalons - Updated May 2026
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