I had a great experience at this store. All the sales reps were super nice especially Jade. Thank you for all the samples. :)

We were out shopping yesterday, and my daughter went crazy when she saw there was a Lush in the mall. I had never heard of it, but wanted to make her happy so we went in. What a fabulous store. The employees were all amazing, and the products were fantastic. Any questions we had were answered (c'mon, that doesn't always happen in other places, that's for sure), and we did get to have a few demos as well. We ended up with a few bath balls ;), deodorant, and cleanser, and we know we will be back. read more

This location is smaller than you're used to with Lush, but the staff is so helpful and knowledgable that it makes up for the size, for sure. They also are helpful with the products you may want/need that aren't on site. I loved this location. read more

I always go to go to pasadena lush, but last weekend went to Glendale lush. This one have lots of reviews about workers being mean n ignorant, so I worried about walking in because I always ask lot of stuff to the ladies at the shop. Unlike my worries, I got helped right away. As I walked in, this lady name Eddie..? (I believe) assisted me choosing face mask n scrub. Altho the cashier ppl rushed a bit , it didn't feel that I'm not treated well. Customer service was nice, but i took of one star off for expiration of their products...the expiration date for their mask is usually one month but mine only had week n a half left... All of three of them... read more

Addy was GREAT! She helped me find a mask for my oily skin that is also breaking out. She also assisted me in finding an exfoliation scrub to further help me. Overall great experience, excellent customer service, and a great vibe throughout the entire process. read more

So unwelcoming! Horrible customer service. I love lush but this has to be the worst lush I've been to due to the customer service.

Lush is amazing for all skin care needs. The employee Alyssa helped me out with everything I needed and was so kind. I would recommend it to all read more

I love the girls here. I come in about once a month and they always remember me. I can honestly say this is the best store because I have gone to Lush in the Topanga mall and in Las Vegas. Their service is excelent. All the girls know their products and when I have a skin or hair problem they point me in the right direction. They give me generous samples and are always happy to help. Everyone seems to genuinely enjoy their jobs. The store is small, but why they lack in space they make up for in customer service. Give these girls a bigger store! read more

I literally just left the store and had to write a review! Courtney was so awesome. Very personable and talked with me about my options. I have VERY sensitive skin and tried Lush on a whim a few months ago. So glad I did because I was back for more! Celestial face lotion saved my life. You guys are great! read more

Dana Vail was so wonderful-- very knowledgable in all products and thoughtful in selecting products that are best for me. What a luxurious and very special shopping experience. Came at a less busy time and had so much personal attention to pick out products that are the best for my skin/hair type. Thank you! Can't wait to feel pampered with my new products read more

I love this company. Lush really cares about the environment and humanity as they adhere to strict manufacturing standards (fair trade, recycled plastic etc). On top of that, I love this location. Everyone I met there was warm and welcoming. Leanna especially was very helpful and sweet. I'll be returning for sure and recommending it to friends. read more

I went in here this past Sunday. I'm a Lush fiend, and this particular store had everything you're looking for in a Lush. Helpful, attentive, knowledgeable staff. The women who helped me were super sweet, and while I was bummed they were out of Rehab shampoo, they were able to make a great suggestion for an alternative, which I'm currently loving! Way to go Lush Glendale, keep kickin butt! read more

First off I have to say the staff was super helpful. I have a baby boy and we use the robots in his bath before he goes to bed and he loves them. Today the staff introduced me to sleepy lotion I put a little on him and he was calm after his bath. Life saver for sure!! read more

I love LUSH products. The customer service here has been great. They are very helpful! I am not too fond of the prices but a few of my favorites are totally worth it. read more

I love this store. Even though it's 40 minutes from my apartment, I prefer this location over the LUSH in Santa Monica. The sales associates are friendly and laid back and seem genuinely excited about the products. They're also highly knowledgeable and are adept at reading people (I'm a LUSH addict, so I don't need as much of an overview, so instead they focused on what products I preferred). A+! read more

After reading all other reviews about poor service at this location I just wanted to share my experience with one of the sales representatives earlier today. I came in to the shop to buy a hair dye. Unfortunately I couldn't find the color I needed which was confirmed by a young lady with a long black hair who had approached me by that time. I asked her if she could check their storage because last time I was visiting their shop they also hadn't had it on the shelves but one of the girls managed to find it for me at the storage room. The conversation started going back and forth and I had to repeat my request 3 times before the young lady agreed to go inside and check if they had the color I needed at the storage room. While I was still explaining that I would love to use other colors but the one I needed was the best match for my hair she just turned around without saying a word and disappeared behind the storage room door. Nice! She came back and confirmed they didn't have it in stock and offered me their card with a phone number so I could call them this coming Monday to check if they restocked it. While handing in a card she gave me the most condescending look possible and a full body scan from shoes to top. Hope she was satisfied))) And for me it's time to try some other brands. read more

So I walk in to exchange some gifts got on my birthday from lush in glendale galleria!! The store smelled so yummy!! Angie helped me find all I needed. She even gave me samples to try at home. I wish I could afford getting most of their products. I was extremely impressed with the knowledge and the extra time she took to explain to all my questions. Will definitely go back !Thank you! read more

Worst lush I've ever walked into. No workers offered to help me look at product, no suggestions or descriptions were given to me about products, and no customer service routines were covered. Overall bad experience- taking my business anywhere but here! read more

Love the set up of this store, very cozy and smelled so good! I normally shop at the Pasadena store but I'm glad I took a look around the Glendale location. Most of the sales associates were very nice, maybe a little too nice. The first time I went into the store I was greeted by the lovely Ricky who seemed genuinely friendly and another nice girl who's name I cant remember for the life of me. They showed me some of the beautiful emotional brilliance which I had not worked up the courage to try out before. The second time I went in I had a less than pleasant experience with their manager Layla. She seemed aggressive and b*tchy and she did not seem to be genuinely nice or happy. She showed me a few products of which I told her I had no interest in and still tried to push them on me. I think I'll avoid her help from now on! read more

I love lush not only because of their natural products but they look so pretty! I usually get the little scrubby bars and the manager Ricky is super cool! The only downside is that it is a small area. but big things come in little packages I suppose! read more

I have loved Lush for a long time, but I specifically love coming to the Galleria Lush. The service here goes the extra mile. The ladies take care of you, and while they re trying to sell you things (its a store after all :P) they are not pushy and they spend as much time with you as you need. Love the ladies here! read more

I recently became a big fan of LUSH. My bf thankfully found these products & I loved them, but didn't realize how beneficial the line was until I went in to learn more about them. I've gone twice now, and both times I have been in the employees are so helpful and full of information, they do a full-on demo for you on your skin of any product you like and have great recommendations. I can safefly say that LUSH has some of the best products Ive ever tried (with troublesome skin) in over 10 years. Highly recommend it and thankful for finally having a solution to beautiful skin. Top Picks: Grease Lightning, Cosmetic Lad, The Olive Branch. Thank you for making these available and for great service! read more

Hilda was extremely helpful! I walked in and was instantly greeted and helped out. I went in for a clay mask and she knew exactly what would be good for my skin. She was very knowledgeable and friendly as well. Hilda was by far was amazing! This was my first time at this location and I would definitely would come back again because of how helpful she was. read more

Love this store! Been a lushie for around 7-8 years, and I just had my most wonderful lush experience ever! Hilda was lovely, she let me buy the new yellow submarine bath bombs that haven't hit the shelves yet. One of the friendliest lush employees I've ever met! Thank you for the amazing experience! read more

Great store, great customer service, great products. I have been here 3 or so times, and every time I have gotten wonderful service. The first time I came was just before Christmas and it was PACKED. I looked through items as gifts and settled on some that I thought would be good. I didn't really need any help - as I was sort of just guessing anyways - but was offered help on multiple occasions - even with little space to move around the store. When I went to check out, a sales associate stopped me from entering the line, asked if I was paying with card and rung me up on the spot with an ipad. AWESOME. Great planning for a store that knew it would be super busy for the holidays. Now, to my own experiences that led me to writing this review. I have gotten masks ask gifts multiple times, but decided I wanted some for my own. I went into another location to get a fresh mask and the coffee mask, both of which were great. I only mention the other store (which was also great), because I then visited this location after loving those masks. I had a couple questions regarding the masks (how often to use, what to use before the mask, etc) and asked the LUSH associate at the Glendale store (though I hadn't purchased them at that location) and she was incredibly helpful. I then asked her for a face wash good for my skin, and she asked important questions regarding my sensitivity level as well as my previous face washes. She then sampled 4 products on my arm (2 facewashes, 1 lotion, 1 toner) to give me some options. While helping me, the associate also seamlessly answered another shoppers question without making me feel abandoned or ignored. That's really great customer service to engage two customers at the same time! I ended up purchasing a couple of the products and I am loving them so far - about a week later. AQUA MARINA is my favorite!!! No soaps, so it is sooo gentle and feels great. My next visit was to try and find some products for my boyfriend. He was looking for a moisturizer after shaving and some scrubs. I told the sales associate the details and she was incredibly helpful, working through some uncertainties to try and find a solution for someone who wasn't even there. Again, the products were sampled on my arm and I purchased those for him. The sales associate was so helpful during the whole process, even when I'm trying to show her pictures of his skin to get a sense of the best product (do you know your significant other's skin type?!). AGAIN, the sales associate answered questions I had about previous products I had purchased. During this visit, I even purchased the other cleanser that was recommended to me on my previous visit, as I couldn't stop thinking about it. (Excuse all of my detail, I am hoping to ensure those who helped me can recognize the situation and realize they are getting praised, as I didn't catch anyone's names!) SO, long story short... Positives Location - In the mall, easy to find. New location is nice and open. Customer Service - Very helpful. Thorough. Know what they are talking about. Recommend great products and aren't pushy or overbearing. Give many options. Products - Everything I have purchased has been GREAT. Aqua Marina (facewash), Catastrophe Cosmetic (mask), Celestial (moisturizer), Cosmetic Lad (after-shave moisturizer, in my boyfriend's case), Ultrabland (cleanser), Herbalism (scrub cleanser). Natural, thoughtful ingredients, smell great, work well, nice looking! Atmosphere - welcoming, pleasant. Open, easy to understand and find products. Things to consider - These are very well-made products. They come with a bit higher price tag than a supermarket cleanser. They are worth it! Be sure to check expiration dates before purchasing to be sure you can use it all by the time it expires. They are all fresh ingredients, so they go bad (unlike your typical facewashes filled with preservatives that last forever). Thanks LUSH for all of your help! read more

I had an amazing experience at Lush!!! I went in just to accompany my sister but came out with great products! The associates are so knowledgable and very nice, especially Caroline and Maria!! They did demonstrations of their products and explained how and why I would use them. Such a good experience! I will definitely be coming back!! read more

Great store, love their products & they're usually very nice to me. However, the other day I took my younger sister & her friends to the mall with me, one of her friends wanted to grab something from lush so I let them go with her. My sister later on told me the people working there were being extremely rude to her because she touched something they had placed outside on display. One of the workers approached her and told her she'd have to pay $75 if she touched it again. The same worker told them they wouldn't be allowed inside the store & that they'd all have to wait outside the store while their friend shopped inside. What in the world gives people the right to be so rude? I'm sure if I was there, there would've been no issue, but that doesnt make what happened any better. I'm disappointed that they treated my sister this way & disgusted with the way the worker approached the entire situation! read more

Just went into this lush with my friend to look around. Was helped by the sweetest lady, her name was Faith. She was so incredibly helpful & kind. She recommended a couple products for us to try and took the time to educate us regarding our skin concerns. Most def coming back. read more

I am OBSESSED with Lush products...love love love! In that, I always have a huge stock of bath bombs/fizz'/melts and know my products. However, anytime I go into this particular location at the Glendale Galleria, I don't have the best experience. The employees are always trying to sell you something that you didn't come in for and recommend products you don't particularly have an interest in. Theres a kind gentle way of reccommending a mask and then theres the know-it-all, I work at Lush but I think I'm a dermatologist and would like commission way. I feel like they're working on commission! And when you tell them you aren't interested in that particular product, they shun you. Last time I went in, they were whispering to eachother. If I'm going to spend $78 on bath bombs..things that literally dissolve into bubbles, I would like a pleasant warm experience doing so. And thats my two cents. read more

the product is so wonderful with bath balls that smell so fragrant without harsh chemicals and fun sparkles or colors

Oh, Lush. How I love thee! All their products are simply wonderful. This location used to be a hole in the wall in the Glendale Galleria, but to my surprise when I visited this weekend, they moved to a whole new location, and its HUGE. wow. the store looks super nice and very clean. Its so spacious, I love it. I feel like they also have way more products because they have more room for stocking things. My go to lotion at the moment is sympathy for the skin. its light, refreshing, and has cocoa butter with hints of vanilla, honey, almonds, and bananas. It smells like a dream. The charity pot is also one of my favorites, I am currently using it to prevent stretch marks; the cocoa butter content in it is amazing. It stays moist on your skin, and after a nice warm bath, its the best feeling. Seriously, I have tried almost all of their products, and even though they are on the more pricey side, you are paying for quality. All products are non animal tested, hypo allergenic, and most importantly organic. They give samples of whatever you like if you just ask. The bath bombs are wonderful, and so are their bath melts. They sooth the skin so well. I just love everything there, I own most of the store. Try them out, you wont be sorry. read more

I went to Lush in the Glendale Galleria for a birthday party last night and all I can say is WOW!!!!! The ladies taking care of us were so sweet and really knew what they were talking about. They had such warmth to them and really explained everything. They took their time and just made sure were were all having a blast. Such great products, such wonderful customer service, and such lovely company. Thank you, LUSH! read more

the sis felt in love with the store but i think i have been to 1 of this in old town pasadena - the staff were really nice tho free face wash/ arm massage read more

Iv always passed by this store whenever I visit the mall, but today I was compelled to come in and buy something. When I first walked in I was greeted with a smile and an employee who was extremely kind and willing to help. She asked me tons of questions about my skin and my skincare routine which I thought was awesome. Then she recommended these great cleansers and moisturizers that I fell in love with. She was very helpful and the products were amazing so overall my first time shopping here was great. read more

This was the first time my daughter and I visited Lush. First thing when you walk in it smells so good. The second thing is we greeted by Julie and Miri. They were so wonderful and knowledgable . They answered all our questions and even demoed some awesome products. We really felt welcomed and not rushed at all. Looking forward to many more visits! read more

I'm so happy that they have a bigger floor space now! Their previous location was so cramped. I come in once or twice a month to stock up on bath bombs but I recently visited to get some products for my face. My skin is SO dry. It was feeling tight and painful lately, and some days I even flake. I had some friends recommend that I try some Lush products. I've always felt like the products here were so pricy but I am now a believer! A staff member named Maria spent a good 20 minutes helping me pick and sample what would work on my skin. She was so sweet and patient with me and I really appreciate all her help because my skin is doing better than I've seen it in a loooong time. I ended up purchasing the "skin drink" and my skin is so hydrated now! I didn't want to buy more than one product that day because I wanted to see if it was going to be worth it so I also asked for a sample of a cleanser and she picked "ultrabland" for me. I always feel embarrassed asking for samples but she was so nice. The sample pot looked small but inside there was plenty of product for me to try for a good week. I've been trying it for a few days now and I'm pretty set on buying it on my next visit. If your skin is sensitive like mine I definitely recommend asking for a sample before splurging! And thank you for being so kind and helpful Maria, you saved my skin lol!! read more

I went in with a few questions about my skin and the two ladies really helped me. Very friendly and knowledgeable of the products. I even got a free sample of cole face. I am still figuring out if I like the three products I walked out with but overall, very lovely store! read more

I came in to lush today on a whim. Right away Julie greeted me with great positive energy, and asked me if I was looking for anything in particular. I said I was looking for Perfume. she then showed me The selection gorilla perfume and explain to me that they switched to this sort of balm perfume. We chatted and I found my three I liked. I told her how much I loved the old LOVE perfume lush used to carry she then took me over to the shower gel and recommended the BEAUTIFUL shower gel and said that it was a vary similar sent but as a show gel. She NAIlED IT!!! Let's just say I bought the 16 oz and my perfumes and LOVE IT!!! A BIG THANKS to JULIE you are the sweetest! read more

Aileen was amazing. She didnt bombard me in the store, she simply educated me on products according to my wants. She is extremly pleasant and kind. She took the time to give me samples and listen to my concerns. Thank you! Great experience! read more

I rather shop online than go to that location . They provide you with bad and unprofessional custumer service thats all they can do ! And everyone who is writing a nice 5 start review is probably just friends or family members of the employers . read more