Aliyah and Jillian were so sweet and helpful. Aliyah spent time helping me test out all the different body spray scents and perfumes. Jillian was so kind during my check out and even added in a few samples that paired well with the item I purchased. read more

We've been shopping at the Lush in Chandler Fashion Center for a while now, and every single time we walk in, Jillian is one of the highlights of our visit. She has such a consistently great attitude--always professional, respectful, and genuinely friendly. She takes the time to chat with customers without ever rushing anyone, and her product knowledge is outstanding. Whether we're looking for the perfect bath bomb, a new shower gel, or something completely different, she knows exactly what to recommend and why it will work. Jillian is amazing! read more

Great service from the start and we left with so many items from lotion to shower steamers. The store was clean and everything labeled well to tell you not only what was in everything, but samples to see if it's for you. The smell inside can be overpowering depending on who you are because it sells so many soaps, lotions and such so if that bothers you this may not be a spot for you. read more

Lush - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

We got our package stolen a few days ago and didn't realize it had been delivered to our door rather than the office of our apartment complex. We spoke with a Kyle on the support chat and although it was only $30 he gave us a gift card to make the experience again. We haven't got any other packages stolen thankfully but I'm so glad this company was able to make it right before Christmas. Outstanding work to Lush, thank you for your help and I hope everyone at Lush enjoys their holidays. Amazing customer support care. read more

Great store! I literally love coming here because I am addicted to their bath bombs! I could spend hours in here smelling all of the different types. I also love using the coffee mask and the mint mask as an exfoliator and they have a longer shelf life than the fresh masks. If you do bring in five of the black containers you get a free fresh mask or five dollars off! So this time I tried the berry fresh mask and it smells so good! I recommend trying this place out if you love bath bombs and it's a great place to find a gift for others as well. There's always such great customer service here and everyone is super friendly and can answer all the different questions you may have! read more

Love this place, I end up with way to many things when I leave. They have great soaps with lots of bath bombs that make my day feel so happy ( it's the little things ). read more

Lush - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

I had never been to this specific Lush location before and strolled in on a Saturday, not really looking to buy anything in particular. They have a decent selection of bath bombs and bath bars (one of the employees did a little demo for us) and a nice range of shampoo and conditioner bars, and masks. Barely a minute after I walked in I had a sales lady come up to me and ask if I was looking for anything specific, I told her that I was not really looking for anything in particular, just looking around. I assumed she would leave, but she stood there and talked about the various products they offered, and then took us to the other side of the store to do a demo for us and showed us bath bombs and then asked us which ones we wanted (I wasn't looking to buy anything that day, but would have if something really caught my fancy). I said I was not sure (I don't like to make impulse buys), she came back once or twice a few minutes later to ask us which bath bombs we selected and proceeded to tell us about her life. I am a fairly patient person but this was getting a bit annoying,. I understand that they have to be friendly but honestly, leave the customer alone. To cut a long story short, I went in just to browse around for a few minutes, ended up being talked to for about 30 minutes by all 4 employees in the store, who told me about their hopes and dreams, so I decided to just buy a bath bomb so they would leave me alone (one of the employees managed to stop me before I even got in the checkout line to try to sell me another product, and then started talking about herself and her college life, nice girl but I am really just looking to leave). By this point I was thoroughly frustrated, not aided by the cashier lady trying to sell me a bath bar. I probably will not go back. I love Lush but the employees were a bit much for me. read more

Lush - Ickle baby bot bath bomb..smells like chamomile and lavender. - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

Standard Lush store, friendly staff. I was just there to pick up shampoo. They do have the fresh mask bar which is nice and the staff is very knowledgeable and friendly. They can help you find something for any issue you're having. They also have the bath bombs which is one of my favorite Lush products. I wish the American stores carried more of the naked shower gels as I absolutely love them but I didn't see any this visit. read more

one of the best stores I've been to in the mall their were so nice and gave me such great advice for my prom prepping! defiantly stop by!

Suffering from dysania? Get yo'self outta bed and into Lush for some eye-opening products! Just breathe. It smells so pretty in here~ The moment they opened Lush up at Chandler Fashion Center, I rejoiced. No more trips out to Scottsdale or ordering online to get all my bubbly needs! But with that comes a significantly lighter wallet. Help me. I love everything about this shop. The sales people are always so stinkin' sweet and they let me play and touch everything. Always quick with product selection and are walking product-know-it-alls, they recommend some of the best items ever without being pushy. We all know what I mean: those sales rep that scare you into buying their goods... it doesn't happen here! It's a spacious shop with lots of goodies and it's always an exciting and divine-smelling trip. Where else will a friendly face offer you a facial or hand massage while scrubbing some dead skin off you? I love their bubble bars [Blue Skies & Fluffy White Clouds ultimate fave], their Dream Cream, the Popcorn Lip Scrub, Floating Island body melt, It Started with a Kiss lip stain, Honey I Washed The Kids soap, the limited edition Rose Jam shower gel, et cetera. There's just so much to love, so much to buy! Don't forget to ask for some free samples when buying some goodies. read more

I love Lush products, and get them even more now that they are a few miles away from my new AZ home. Luckily, my love buys bath bombs for me frequently as surprises, so I've managed to try nearly a dozen varieties, both standards (Sex Bomb) and seasonal. My favorites are the ones with flowers and/or glitter that disperse amongst the skin softening, dreamy scented water. The workers in this location are super friendly, not at all pushy, and even made Scott feel comfortable walking in months ago with 0 idea what in the blue hell a "bath bomb" was...Samples and demos are freely offered, the products are top notch, cruelty free, and organic. I'm a tremendous fan, and will be back again and again when back from holiday. read more

See all

I used to love Lush but now it is more of a love/hate relationship. I love they way their products smell and work and the enthusiasm of their staff. However, sometimes the staff can be overwhelming or busy talking amongst themselves and not helpful at all. It's kind of hit and miss. Also for a place that pushes how natural they are (and expensive): Why aren't they organic? Why do they still use parabens in some (about 30% of their) products? I just wish that as forward as they are, that they would still find better alternatives so until then I'll just drop down my usage. read more

Blake is a great help - ask for him if you are looking for some guidance on product selections. I purchased shampoo and conditioner bars - I've been wanting to try these for some time now! I also purchased a night time bath bomb. These things are great if you want a hot, relaxing bath after a long stressful day. Trust me, you'll be happy you spent the $5 on those days when you are soaking the stress out and breathing in the lavender to help you get some sleep. This location was clean, staff was friendly and the mall itself is a great stop for stores in a variety of price ranges with tons of restaurants to refuel in. Overall: A If we are in the area, I'll definitely be going back. read more

As usual a fantastic lush they never let me down ! the customer service is amazing and everyone is so helpful. They also changed the rules for covid and make everyone wash there hands before entering which is super great and it's honestly a good idea i'm so glad they are taking covid seriously and making everyone feel safe read more

Just walking past this shop you smell so many different varieties! They always have super cute displays and they have so many packages open for you to try out. Everyone working is always smiling, they also are all very helpful and never pushy! (My favorite) I usually don't get anything unless it's for my sister, but I do have a bath bomb that I cannot wait to try out!! I'll definitely post some pictures of the bath bomb when it's time for some relaxation! read more

See all

Worst Lush I've ever been to there was hardly any people there I didn't have a single person ask me if I needed help and to top it all off, the cashier charged me for an item and forgot to put it in the bag. I returned with receipt in hand to tell them about the misplacement and they treated me like I was looking for a free $4 shower steamer so I left. read more

I love love Lush products!! There should be a law against telling your customers to wash their hands before entering the store. Have you lost your minds? What's the point? Masks are not enough? Facts: mask mandate lifted by AZ governor. I understand stores have a choice. More and more stores are operating normal. The vaccine is being distributed. I choose to be an online customer only. read more

I am so incredibly impressed with their customer service. I came in today to grab a few things and by the end of my shopping experience I felt like they were already my friends. So incredibly nice and welcoming, I love that someone is always there to greet you and make sure you are taken care of. They aren't pushy with sales and it makes me comfortable and want me to buy more stuff!! Way to go Lush, you are truly one of the best customer services I have ever experienced! On the topic of the actual merchandise, Lush has never put something on their shelves that I haven't loved. Their products work so well with my skin. I bought some things to take care of my healing tattoos and it is the most amazing thing I have used on my tattoos. In other words, anything with skin care, this is where I want to go! read more

Lush - Ultra balm, using it to heal my tattoos! - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

See all

I went here looking for a personal gift for my wife and Megan (sorry if I'm forgetting your name now, she has long curly black hair) was very helpful. She took the time and went through the entire store with me to pick something out. She helped me customize a gift box with lots of different bathroom/self care items and it turned out great. Awesome job and thank you for your help! read more

I visited your store a couple days ago not really knowing what I wanted but knowing what I wanted to accomplish. I was looking for something that would be relaxing because I have been so stressed about the holidays. After being asked a hundred times if I needed help, the sweetest girl helped me. She was more personable to me. She listened to my needs and educated me on the effects of lavender. I purchased several things from twilight bath bomb to sleepy body lotion to my new favorite lip scrub. I think she said her name was Kelly (she had brown hair and glasses). I really appreciate that she wasn't pushy and just seemed like she was genuine and really enjoyed her job. I will definitely be back to see her. read more

I was surprised to see my favorite place with 4 stars!? Really!!? I have to say Lush products have changed my life. Not kidding! In fact. I'm obsessed,addicted and it's real lol! I received a couple of bath bombs for Christmas last year. I tried one and I was hooked. First time! Literally calmed me down, decreased my stress and my pain was gone. I'm a busy lady. I also have a stressful life. This is my go to. There are sometimes I soak in the bath a few times a day to get me feeling better. I was shocked at the price of each bomb. They go from 6-12$ a piece. I don't care! I've even tried making my own to save money. Not the same. The scents, the oils they use are healing and I'll buy till I die. When I go to Lush at the mall they know me by name and have my stuff ready to go. I invest about 200 a month to my bombs. Gentlemen out there. Note* this seems a little extreme but if your woman is stressed out or beat down etc. This is the key! You will gladly pay to have the change :). I love all the products. My biggest one for pain is the Big Blue. It has seaweed in it. Very therapeutic! My favorite for.the scent is Sakura. It's Japanese cherry blossom! Heavenly :) and for feeling "that way" wink wink.... The sex bomb is fabulous. Try them. Try them now. read more

See all

I LOVE LUSH! My favorite is the Dragon's Egg bath bomb. Smells magical, and also creates a fantastic colorful show in your bathtub. The staff here is always so friendly, and very enthusiastic about what they do. If you go in, expect that the staff will interact with you. Honestly, usually when I go out, I slink past the employees because I don't want to talk to them. However, if you were to just go into Lush and not be given an explanation, you would not be able to know all of the benefits of the product. Each individual product has so many unique components, and are actually quite fun to learn about. What I like about Lush is that the staff actually cares about their product, and they actually are so excited about it. It's not a fake nice, it's more like they are talking to you as if you were their best friend. Thank you for making my baths so magical! read more

Lush - LUSH MEGA BATH COCKTAIL! - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

See all

What's not to like at the shop? I was in a hurry and stopped in for some shampoo bars. I asked the employee if she could help me and she did, as well as informed me on the best product for my needs. Everything smells so good, I love that they don't test on animals, the products are such great quality and last a very long time. I also ended up getting a soap bar which is exceptionally moisturizing for my very dry skin it smells amazing too. I love lush and will definitely be coming back again and again. read more

Great store that has plenty of things that I regularly use. Most of the products are expensive but last me a very long time. The problem for me is that everything looks the same and since they last me a while I don't have to go in super often. The staff at this location seemed like their last concern was helping me find what I needed as I was ignored for several minutes. Maybe in the future I'll just order what I need online. That might cut down on the amount of glitter I go home with too. read more

Lush is awesome and has so many wonderful products. Sad too see some of the items I loved, be discontinued. The two major downsides to lush is that they are way over priced and their products carry a lot of chemicals. Lush is advertised as a lie but no one really sees how bad these products are. The two stars are for the company and products overall. 5 stars however for the great staff. read more

Lush feeds into my bath obsession. I honestly try an avoid coming in here but it's so colorful and smells so good I'm drawn in every single time. There's never anything specific I'm looking for but if you think about it, trying a little bit of everything would be fun. The staff are so much fun. Always knowledgeable and friendly. Darn them I usually come out with something. This time I was able to control myself and only got a shampoo/conditioner bar. Came out spending less that ten dollars. Fun store and good location. Thanks Lush. read more

Lush - The soaps. - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

See all

I have been debating on how many stars to give Lush, because I can't decide if the problem is with the store or if it's with me. Probably a little of both. Generally speaking, I do not enjoy shopping, but after recommendations from so many friends I decided to give Lush a go. My conclusion: I don't think Lush is going to be my kind of store. The employees would not leave me alone when I just wanted to look around for literally two minutes. And all four of them that I dealt with wanted to give me their life stories, their likes and dislikes, and a spiel about how their products are vegan/handmade/from outer space. I kind of stopped listening after the first minute. I just wanted to buy my thing! Also, one of them called me a "first time Lushie" and that made me vaguely uncomfortable. And they kept touching me, which made me really uncomfortable. The employees, while clearly enthusiastic about the products, also clearly can't read a customer's body language. If I jerk back every time you try to touch my arm or shoulder, stop trying to touch me. If I keep taking steps back and you keep stepping forward into my personal space, it's a problem. I did buy a solid perfume and it's a nice product, but if I want to purchase it again (or anything else) I will do so online. read more

If you are going to charge what you charge for soap at least have some manners. I opened up and smelled a product, my daughter did the same and out of nowhere the "manager" (so she said) came out and made a scene about how they can't sell it and that she would bring me a tester (which was NOT with the product), she then proceeded to talk about the "incident" with her employees while looking at us. I was going to let it pass and make my purchase but I just could not allow them to make me feel like a criminal for smelling a non-tester. I asked the "manager" if she was speaking to the other employee about it in which she denied until I suggested I go speak to that employee about it and at that point she semi admitted speaking about it. You weren't discreet, you weren't polite and you lost a sale. I understand the ethics of the company which is why this is such a bother to me. A reality check is much needed. read more

Best place for shampoo, soap, and other bath products! read more

Lush - 2nd floor of the mall across from GAP, near the food court and Sears - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

A great place to go to buy for the lady in your life. The staff was very enthusiastic and knowledgeable about the products and cared for their customers. Highly recommended! read more

I stopped by the Lush at Chandler Mall after a really long day to get a much needed face mask (Mask of Magnaminty) and I ran into the most wonderful lush staff ever. Jasmine, Day, Miranda, and Presley (at least one of these names is misspelled lol) were so nice, welcoming, and incredibly helpful! I didn't even KNOW Lush had hair care until they showed me (got a sample of the Damaged Hair Oil)! They actually invited me to have MORE samples (that's never happened before)!! I usually go to the Lush at Scottsdale Mall bc it's closer but I'll literally drive 10 more miles just to talk to their staff!! They literally made my day!! read more

This store is AMAZING! Everyone there is so friendly and social. If you're the type of person who starts conversations with people then the staff is for you. They're so helpful and willing to tell you about their products. They know what they're talking about and find joy in it! I like that in a store; where a employee shows interest into their job! I really love their all natural products. I'm not a vegan or anything but they have really good stuff for people with color treated hair. You don't get all those nasty chemicals like normal hair products do. I always feel so clean and refreshed after using their products. Every time I go I always walk out satisfied and with a smile on my face! read more

Love all of the products from here! Came in looking for a bathbomb and facemask with my boyfriend and we were helped out by Jasmine. She was super knowledgeable about all of the products and even gave us a brief history of the company. She was also very patient with us in helping make our decisions. Super helpful when there's so many choices! We ended up getting more than we initially were coming in for, the Sex Bomb bathbomb, Cup of Coffee mask, shampoo bar, and a face and body wash. Also love how transparent lush is with their products, when it comes to production, ingredients, etc. Will definitely be back! read more

Lush is always one of my favorite stops when stocking up on pampering products. Today I had some awesome ladies help me select a new face mask that would help my problem areas (Cupcake face mask pictured) and I grabbed another Avobath bath bomb because you can never have too many! Great experience as always. The customer service is fantastic and the employees are so personable. read more

Lush - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

LOVE this store, the products and the ingredients with which they are made, and the customer service. The ladies that work here are beyond friendly and I love that they will do demonstrations for most of the products, including rubbing lotion into your feet. What?! The products here are made with quality, environmentally-friendly ingredients and smell so good. The bath bombs are, well, the bomb. Some items are a little pricy, but you truly get what you pay for. read more

I came in last weekend to look at some masks and Cindy was so helpful answering my questions. I was unaware of the Lush Sample program and she prepared two samples of face masks so I could try them and see which I liked better of the seaweed mask and the oat mask (plot twist, both are great!) She also helped me test a lip scrub and lip balm and they have both been added to my wish list. Thanks again to Cindy for being so patient and helpful! read more

First time actually going in to Lush tonight and finally having the time to purchase some stuff. I had the sales girl, Maddy, very sweet and kind, even asked I was allergic or have sensitivity to any thing. She was patient and knowledgeable. I spent way more then I anticipated. My original plan was to buy the lip balm and maybe like two bath bombs. Nuupe. Overall five stars, the only complaints I have are small minor things. I don't know if it's this Lush or all but considering I spent $66 bucks, I sort of expected a better bag and packaging. The bar was wrapped in paper but the bath bombs weren't, they were all put in a plastic Thank You bag, by the time I got home, the bath bombs rubbed all over the other stuff and small pieces came undone. It wasn't a big deal but as I said, that would be my only complaint. Also, I went looking at the lower ratings for the reviews of this place. It sounds like a lot of easily irritable people went shopping and didn't like anything, rather it was too pushy staff or not enough attention. Lol. Can't win them all. Saw one about the music, it is a bit loud but I liked the type of music so I was okay with it. I think some people went in and were intimidated but I'm telling you, the sales ladies and guy were super nice, amusing and knowledgeable. read more

This location opened at Chandler mall so I thought that I'd go in to treat myself to some bath products. Got the sex bomb & rose queen bath bomb. Both were okay but I don't see myself going in to keep getting to get more products. read more

My first time here. The staff super nice and helpful. She explained all the new products. I got a sample to try at home too. The sample that I tried in the store feels good on my skin and I will go back to get. I had Dream Cream lotion. I just wished the price wasn't that high. I bought Dreamwash and I'll let u know after I try it at home. Overall, it was fun shopping :) read more

Lush - Dreamwash shower smoothie. - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

I think a lot of people are in agreement about how the employees here treat their customers. I went in yesterday excited to try to find some masks and bath bombs, but when I asked if they had any left of the masks, they avoided the question and told me about one of their favorites that they might arrange for me to get (what??). I was sat down by another employee to get my hands washed but they didn't ask if I had any allergies or sensitivities, which I do. It would have been nice to be asked first. The employees were friendly, but I didn't really appreciate some unprofessional language (f***, sh**, etc). One worker even said to us, "I hate it when customers come in." As a BBW sales associate, I completely understand the friendly techniques but they did NOT leave customers alone to just search. They could not read customers very well at all. Let people smell things in peace. Ask if they need help before rolling in and talking at them for a few minutes straight. Not everyone wants suggestions. It's a very uncomfortable employee/customer relationship. Anyway, I eventually got a bath bomb but never got any help finding what I needed. Awesome products, wonderful purpose for the company. But seriously, if you ever want to go in and look, you're going to have to explicitly tell them that you just want to be left alone. Maybe a good place to make friends with college kids, but not to buy products. I try not to base reviews off of one visit, but it's been an odd experience most times I've gone. Unsatisfactory customer treatment overall. read more