Shoot me since I've been hiding under a rock and never knew about this place until a good friend turned me on to it!! Located inside the Scottsdale Fashion Square Mall, you'll find this posh fragrance boutique on the 2nd floor. It so happened that when I went in, there was a special event going on. I walked into a divine haven of scents that drew me in like no other! Jesse from @shakenitupaz was on hand to make you a fruity cocktail or mocktail in honor of the debut of new fragrances. I sure did get my cocktail and Jesse made it just right: not too much alchi, and the perfect amount of sweetness! He is a vibe, so catch him if you can next time. Betsy, the Assistant Boutique Manager, provided first class service all around. I felt like I was royalty from the moment I stepped in. I had no intention of making a purchase, but once I got a whiff of the new Raspberry Ripple paired with the Wood Sage & Sea Salt Cologne, I knew I had lost that battle!! Lol The Raspberry Ripple took me back to my childhood days when I had that little Strawberry Shortcake doll.. it smells just like her! Paired with the Wood Sage & Sea Salt Cologne, the combination is truly exhilarating as much as it is intoxicating! I purchased the mini set because I only plan to wear them on very special occasions. I feel like Jo Malone fragrances are THAT special that I only want certain people to smell them on me, haha!! I also ended up purchasing a candle for a good friend of mine who just moved into his new place. I know he will absolutely love it and I'm so glad they were able to engrave the lid of the candle for that extra special touch! Like I said before, I never knew about this place, but I will 100% be a return customer. Keep in mind the prices DO reflect the high-end products they sell, but trust me when I say it's worth every penny! Good news: for all you military folks (AD and veterans), you'll get a discount when you show your valid I.D.! Everything from the friendly service (no pushiness at all!!) down to the fancy packaging of your purchase at the end of your transaction, Jo Malone will treat you like a celebrity! I like to spoil myself once in a great while, and if you know about my struggles, then you KNOW I've worked hard to get where I am today and shopping here is like the cherry on top of the sundae for me! =) Thank you so much, Betsy, Jesse, the engraving lady (I didn't catch her name!), and to my amazing friend who turned me on to Jo Malone. I'm a lifer now!! read more

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Tiana was super personable and made our wedding scent experience one too remember! We appreciate her being so patient and guiding us through the experience. We picked out the most beautiful cologne and perfume combo. Thanks Tiana! read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

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The sense of smell is one of the most powerful yet is often goes under appreciated; but not at Jo Malone. This fragrance store rests in the heart of fashion square mall and their vast array of incredible scents lures you in to take a sniff. Jo Malone London is a beautiful little store that boasts the finest (and some of the most expensive) perfumes, candles, lotions, and potions. They have everything from orange blossom to peony and all sorts of other lovely smelling concoctions. While smelling around the store memories of various parts of my life flooded back to me because scents are incredibly powerful and bring to mind warm and delightful feelings. In fact, one of my favorite ways to remember an important moment in my life is to buy a new perfume and wear if during that time; then whenever I smell it I am reminded of that life event. The staff at Jo Malone really know their stuff and go out of there way to help you discover what would smell perfect for you. Everyone has their own bodily aroma and different scents go well with different people. Leave it to Jo Malone London to help you smell amazing! My mom and I went in and they were friendly, informative, and helped us make a seemingly daunting decision easy. We left knowing we had made the right choice and excited with our purchase. The prices are high...very high, but the quality and service cannot be beat. If you can swing it then break out the wallet and go for a new perfume or lotion. The candles however might not be worth the money; they aren't very big and are quite expensive. The store itself is clean, small, and full to the brim of product to delight that ever so prominent sense of smell. It's a treat to the eyes as well, as the bottles all around the store are aesthetically appealing and placed perfectly throughout. Jo Malone is a wonderful little store that is a great place to splurge a little and treat yourself. read more

Jo Malone London - Fragrance lineup - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

We had such a fun experience at this Joe Malone store. I came in with my nephew and brother and his wife and we had a wonderful time learning about the scents. We bought the Fig and Orange Marmelade, and my nephew learned so much about how to understand perfume. Great staff and brand representative with Malissa and her colleague. Malissa was generous, patient, and fun --- give her all the flower and a raise! Thanks and we will be back again! read more

I haven't been able to find the Grapefruit perfume or candles in other retail stores, so seeing the Jo Malone London stand-alone store was right on time. As someone who likes specific scents & hesitant to try new ones, my nose was sold on the newest candle - Myrrh & Tonka that is slightly similar to Mahogany Teakwood. The scent lingered without being being lit, so I picked up a few gift items & after the fact was told the vanilla scent was on point. Interesting, as I don't like anything vanilla...except for my new candle now. To note burn time is approximately 45 hours. In addition to picking up a new candle & I got the lid of my perfume engraved with my initials so now my scent is really personalized. In addition to the complimentary gift wrapping that is sprayed with an inviting aromatic spritz, the customer service is just as pleasant. read more

Jo Malone London - 4.16.2021. - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

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Was in Scottsdale for an appointment at another store and decided while waiting to stop in Jo Malone. It wasn't on my agenda to make a purchase but I was persuaded by the rich smell of Oud & Bergamot, which is a fragrance within the intense line. I was assisted by Sheri D., who was amazing by the way. I expressed to her that I am drawn to the notes of Bergamot and Amber and she immediately pointed me to their intense line. This smell of this fragrance is amazing!! However, it doesn't have the staying power as some of my other high end parfumes. I wish I knew the oil concentration as that would make a difference for me as to whether I buy more or not. If you are a fan of Jo Malone and want wonderful service, request Sheri D. She will make sure that you are happy and taken care of. read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

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My Fiance and I booked a wedding scent appointment not knowing what to expect and left completely blown away by the customization and thought that went into selecting our scents. Tiana Levingston was incredible and made our experience so special and fun. 10/10 recommend scheduling an apt and doing this for your wedding. read more

Out of all the cologne choices I can make, my only choice is Jo Malone. I have been a long time user of these aromatic natural scents, and am absolutely in love. I layer my scents, so it's always something new. I have to call out Tori, who is an amazing consultant and just knows my taste. She messages me when something new, in my scent palette arrives. I am always so satisfied with the high level of customer service, along with the personalized experience. Please come see Tori, and tell her Pete "scent" you...ha! read more

Come visit Torri. She has so much knowledge regarding this brand. She will find you what you like and even recommend mixing and matching scents and lotions. She is a gem to this location. I look forward in coming back to see her and make more purchases. Great gift ideas and you do not break the bank for a good quality fragrance. Try the Blackberry & Bay my favorite and do not forget to ask for Torri. read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

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We had an awesome personalized experience with Lynnae G at Jo Malone. My daughter was picking out her wedding perfume and travel perfume and we had an easy and pleasant experience with Lynnae G and the other gal there. read more

I came here to find my wedding day scent. It was a week day and the store was empty. Sierra immediately greeted me and offered assistance. When I told her the perfume would be for my wedding she immediately lit up. Let me tell you, as someone who was engaged for far too long due to covid and had their wedding delayed by years, having someone get excited for me felt so nice. She listened to what I was looking for and walked me through each of the scents as well as pairings - did you know layering perfume is a thing?? I sure didn't! She asked questions about my wedding, like the location and the feel. We picked two scents, grape fruit and orange blossom which honestly matched my venue perfectly? I got married at a costal estate in Portugal and oh my goodness the fresh citrus just fit the ocean area beautifully! She asked if I wanted to try them in store, to which I declined as I had previously tried on perfumes at other stores and frankly smelled like a perfume store caught on fire. She explained that they offer a hand wash/massage and could remove the perfume odor from the previous perfumes. I was taken to another table, given a pouch of my engagement ring so it wouldn't get in the way. She washed my hands and explained the history of Jo Malone and talked about her experiences with the brand and other brides. Seriously, Sierra is so personable and a great brand rep! I ended up purchasing the two perfumes and a lotion as well. Yes, it can feel expensive but these are luxury items. Then Sierra offered to engrave the caps of the perfume bottles, which I did with my new monogram I am dying to see them in my wedding photos. Our wedding came and went and the fragrances immediately take me back. I wear them daily. The other day I came home to a package in the mail. Sierra sent us a wedding gift which was just the sweetest touch. I am forever grateful for this experience. I am a life long customer now! read more

Jo Malone London - A gift from the amazing Sierra! - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

Posting on behalf of my mom who shopped at Jo Malone at Scottsdale Fashion Square yesterday: "My daughter and I had a delightful experience with Tara this afternoon. Tara definitely knows the merchandise and helped us pick out three fabulous gifts. One cool experience was that Tara personally engraved the covers of each candle and diffuser for me - at no additional expense. She has beautiful enclosure cards for me to use too. She was delightful and fun to work with. Thank you Tara" read more

Ms. Sharon is amazing she made me feel amazing from the time I walked in only to purchase some small for my mom, my mother lives in California my Sharon made sure to package and sent the items to my mother perfectly packaged. I'm so elated!!! Purchasing Honeysuckle&Davanna omg!!! It smells so good my mom states Chanel who? Again thank you Ms.Sharon for making my Mother smile from AZ to California. You're amazing I'll see you again!!! You're new favorite customer Shemicka read more

In early August 2022 while on business travel, I visited the Jo Malone store in Scottsdale, AZ. Sierra Martinez assisted me, and she was very friendly and extremely knowledgeable of all the scents. After spending quite some time in the store, I finally decided on the Rose & White Musk Absolu scent. A few days ago, I received an incredibly sweet note and some samples from Sierra. I was surprised to learn she had remembered a conversation we had in the store--the fact that my son was getting married, and she remembered the time frame. This is a GREAT example of someone going "above and beyond" what is required or expected. I truly hope Jo Malone appreciates the EXCELLENT customer service Sierra provides. read more

There was a sales associate working there named Logan, he was blonde with longish hair. He was genuinely the first sales associate I have ever actually enjoyed talking to, he was so so kind and didn't push my friend and I too hard to buy. He answered all of our questions and if a manager of this location reads this please give him a bonus or raise no matter how much he gets paid- he deserves more! I work in sales myself and I don't usually prefer to online shop and I prefer not to talk to sales associates, but my friend and I were talking all day about what a pleasant experience we had because of him. Thank you Logan for your kindness, and I'm planning on coming back to buy a fragrance because of you! read more

I popped into Jo Malone today at Fashion Square -- I've shopped Jo Malone at Nordstrom, Sephora etc. but this was my first time in one of their stand alone stores. Torri helped me find the perfect candle for my new home. She was so knowledgable and asked me all of the right questions to find that perfect scent. So thrilled with my experience! read more

If I can leave zero stars I would. Stopped in while vacationing with my family. As a Jo Malone fanatic I was ecstatic to bring my daughters in on our special mother daughter date to purchase their own fragrances. Unfortunately we had the most traumatic experience shopping here. Being from Southern California we have had the opportunity to shop at very high end designer store and not once have we ever been treated so disgustingly. The sales women judged us as soon as we walked into the EMPTY store and was completely out of line and flat out rude. Literally had to walk out to keep my composure. For the first time I had to explain to my children that sometimes in this world there are people who will look down upon you for not "looking the part". I could have gone to any one of the numerous stores in that same mall that also sell Jo Malone but I didn't. Thank you Jo Malone for traumatizing us! read more

It's always great to go to the Jo Malone Tasting Bar and get your fragrance consultation for a specific event or to choose a scent to cement a special memory. Be sure and ask for Matt! He knows his fragrance and he knows Jo Malone scents. read more

I love Jo Malone! I've been coming here since they day they opened and the staff are so friendly :) I would highly recommend Adriana and Tori, they are incredibly sweet and great to talk to read more

The man who works at this fashion square store is one of the RUDEST and most HORRIBLY ill tempered people I have ever met. He becomes easily frustrated and hostile with customers. I have no idea how he even sells anything. It must suck to be so bitter about your job that you have to take it out on other people. Hopefully one day he takes some anger management classes or something to help with his treatment of people. Such a shame that people have to communicate with such an unpleasant human just to buy a bottle of perfume. The company should be embarrassed that they hired this person in the first place. AVOID THIS PLACE IF YOU CAN!! I would give zero stars if I could. read more

My husband just purchased for me the rose scent, which is so nice. I'm a huge fan of Jo Malone. I have other scents that I use together, along with lotions. read more

Bought my mom the red roses perfume & lotion for Mother's Day, she LOVED them. The employee I experienced was super friendly & to the point. Enjoyed my visit. I can't stop telling my friends about this place so many different choices for you to chose from! Definitely will buy all my perfume presents from here from now on read more