The staff and owner were super helpful. I needed a specialty part for a splitboard. Without it, I…read morewouldn't ride the board. They were kind enough to find the part on a rental board and got my board professionally setup so that I could ride. It saved my trip! A+ service! Highly recommend!

Friendly service! Found what I needed, and was on my way. Needed a pair of snow boots, got a…read moregreat pair of Sorel's

I love the staff in our local Dicks. Just went in to buy an air cap for our raft, walked up to…read moreMike, and he literally just handed us one. Said, "You're good." Now this is why I moved to Bend 9 years ago from LA. Management please give Mike a pat on the back.

I would only use this place if my items were on sale. Otherwise they are too expensive. Everyone is…read moresuper nice though.

The young lady who helped us this past week-end was so helpful. Jane ?? , my wife and I believe her…read morename is, Was never in a hurry , the whole time we were there. I bought 2 pairs of shoes of the same make and model. I am an Assistant Track and Field coach for Roseburg High ie High Jump lead coach. As well as a USATF High Jump Official out of U/O officials staff. Thank you

There's nothing like a fresh pair of all white Nike's straight out to the box!…read more Thank you to the staff at the Nike Factory Store-Bend. I appreciate the hard work, and high octane energy. Everyone here treated me like a king. The level of professionalism, friendliness, and kind gesture was unmatched. Flying around the country is a rewarding experience. My time in Bend was incredible, especially when I visited the Nike Store. No tax! Wait, what? No taxes on sneakers. Give me a few pairs haha :). If you're in the area, I highly recommend you make a stop here for an hour and carefully take time to walk the store. The sneaker selection here was unlike any other Nike store I visited outside the Seattle location. I was in awe during my time in-store. Next time I'm in the area, I'll make sure to stop by and say, "hello." 2025 & beyond.

Customer service is dead. I drove all the way to Bend w a gift card I accidentally scraped PIN off…read moreon. Still has a swipe stripe. I would give a one star rating, but that would be charitable. Girl in store says she cannot use it without a PIN, and I have to call customer service - asked her if she could do that, nope. If she had, she would have been instructed to use swipe stripe in back. Drove home, called customer service and they said swipe stripe on back in store would suffice! Grrrr How much fuel, inconvenience, and parking angst all for $50 when I shop there regularly. Nothing offered as a consolation. Bend is hard enough to drive through as it is, parking is a Nightmare at Old Mill, guess we need more people to move here then wonder why it's not paradise anymore.

Lilly was very nice and helpful and totally made it a pleasant and wonderful experience thank youread more

The young men who work here have beautiful manners. They helped me work through several changes on…read moremy bike, and never broke a sweat . Chatty, smiley, funny . Thank you so much . Tanner, Chris, Steven ...not sure of other names.

Great selection of used outdoor gear, from shoes/boots to parkas and shells to climbing gear and…read moresleeping bags. The stuff is definitely pricier than you'd find in a thrift store but usually much better quality from upper-end brands. There's a full service ski and bike repair shop area in back too, and lots of good advice is dispensed here on the regular. Counter folks are always upbeat and helpful too. Laid back but pro vibes. Local treasure, IMO.