Went there looking for work shoes and also show shoe for our winter tour in February, the sales…read morelady was very helpful and nice and recommended couple of other shoe store that has a larger selection of winter shoes and boots. I found a great deal on slippers and my wife got her work shoes, couldn't find mind due to the limited sizes.

I was visiting Bend from San Francisco for Christmas. I stopped into FootZone on Christmas Eve to…read morereplenish my Altra's. WOW! I had the best experience with Colleen. She's an absolute all-star in every way ... knowledge , expertise, impeccable listening and communication skills, and lastly, FUN. Her energy and enthusiasm were infectious. Colleen's the real deal. I left with 3 pair of shoes! Socks too. Having worked as a leader at Nordstrom for over 25 years, Colleen embodies the character of flawless customer service. Bravo Colleen! Thank you! John

Pretty amazing shop. Lovely owner and sales staff were all about service, something you just don't…read morefind in a mall or chain store. Superb carefully culled bits and pieces from all over the world. We loved the Italian and Portuguese boots. Bravo. Will return, again and again.

Women have the horrible predicament of choosing whether our shoes can be enviably pretty…read more(Louboutins - I'm talking about you) or wonderfully comfortable. Have a seat - we aren't candy coating anything in this review. Comfortable shoes, even the pretty ones, often edge pretty but never quite make it. That's fine - if you are willing to sacrifice style. A lot of women are not willing to do that. I used to be one of those women. You can easily see the caliber of heels I adore wearing by spying my past photos. Price be damned - if they are designer and force me to teeter on thin stilettos, I have them. Having said that, I have leaned to also counterbalance this footwear torture act with conservative, sensible shoes that aren't plain. Sometimes you have to make tough choices in life. Don't laugh - this is a real thing. I usually get my sensible footwear from Comfortable Shoes in Burlingame or San Carlos. Sure, it isn't as fancy as Neiman Marcus but it does help me get through a day of work. Walking all day when I am on vacation. Not being restricted by what I can do or where I can go because of what I am wearing on my feet. This adorable boutique featured comfort shoes that I wouldn't guess were. They have a lot of stylish offerings that I've never seen in my usual comfy shoe haunts. The service I received was attentive, non-rushed, and really helpful. I love the sandals I bought. I logged my usual 10,000 steps a day when I was in Seattle immediately after buying those sandals because I was unencumbered by stylish heels that aren't meant for city walking. I felt comfortable walking in my sandals. My cute sandals garnered so many compliments. I looked pretty in my sandals whether I wore slacks or dresses. I still met my daily walk goal without blisters or corns. I love this shop. The service is great, my shoes are super cute, and the money was well spent. Go. Browse. Do yourself a favor - have cute comfy shoes that aren't sneakers to ensure you, too, can enjoy looking stylish while enjoying walks. Your body will thank you for it. Walking comfortably is good. I'll be back. I had to decide between 2 different pairs of shoes which one to get. I'm getting the other ones. You love me for it and I love you back.

The staff and owner were super helpful. I needed a specialty part for a splitboard. Without it, I…read morewouldn't ride the board. They were kind enough to find the part on a rental board and got my board professionally setup so that I could ride. It saved my trip! A+ service! Highly recommend!

Friendly service! Found what I needed, and was on my way. Needed a pair of snow boots, got a…read moregreat pair of Sorel's

We were referred to Bend Shoe Eastside by their downtown store. I was looking for a specific…read morerunning shoe. Unfortunately, they do not stock that shoe; but, pointed me in the right direction to get the shoe that I want. That is custom service above a beyond my expectations.

This Eastside Bend offshoot of the long time Bend shoe business named Birkenstock - Bend Shoe Co…read more(located downtown on Wall Street) opened a couple of years ago in the Forum Shopping Center (the one that also hosts Whole Foods, Barnes & Noble, Wild Birds Unltd. and Nothing Bundt Cakes) in the space that used to be a Hallmark store. Shopping here recently was a top notch experience for excellent service from the people who work there and quality brands in a range of styles of shoes, sandals and boots in many sizes, including narrow and wide widths, for women and men. On a busy Wednesday afternoon every customer was promptly greeted and seemed to get the same quality care and attention from the knowledgeable staff who could make recommendations as well as help customers try on their choices from the many casual - comfort brands that included Hoka, Josef Siebel, Born, Taos, Ecco, Keen, SAS (San Antonio Shoemaker), Dansko and others. . When some customers needed a different size or color than what was available in this location's inventory, I could hear the staff offer to have it brought in from the downtown store or arrange for the shoe to be held at the downtown location if trying it there was what the customer wanted to do. My husband and I walked in expecting to spend a few minutes to get my feet measured and see if I could find a pair of shoes and we were both surprised to find such a large, well displayed inventory in the larger than expected light and bright space. We walked out more than an hour later with five pairs of shoes, three mine and two his, that are both comfortable and fun to wear. STELLAR SERVICE: Store manager Stephanie was professional and patient as she assisted me to try on probably a dozen pairs of shoes (in most places I am lucky if I can find one that will work for me) and another woman and a man who were also working on a busy Wednesday afternoon helped my husband. Everyone was knowledgeable about brands, fit and styles to make recommendations for both of us. That is particularly valued by me as I have hard to fit feet and also have had multiple sclerosis since my college years which makes balance and gait a problem so the right shoes are key. This was like shopping in Nordstrom for shoes in the day when I lived near those stores for skilled sales professionals who knew their product lines and understand feet too. This kind of skill and service is how customer loyalty is grown. CONVENIENT PARKING LOT: We lived in Bend for almost 20 years and shopped the downtown Birkenstock store from time to time but popping into this store on a recent visit to Bend was our first time at this location which we chose because downtown parking is miserable and this store location offers a convenient to use parking lot. Next time we are in town we will have shopping at this Eastside location on our "to do" list again. We recommend the store. ACCESSIBILITY: Accessible parking is in the lot right outside the door. All on one floor with ample clear floor space to navigate to displays and seating to try on. HOW TO FIND IT: Map and contact info to confirm this location can be found here: www.bendshoeco.com/locations/eastside-forum-shopping-center/

We visited this store on Sunday, July 20, 2025. Overall, the store itself is great--offering a nice…read moreselection for both men and women. My husband picked up a colorful pair of Hokas, and I bought some wool hiking socks that were marked 20% off. Based on inventory and product variety alone, I'd give this place 5 stars. Unfortunately, the customer service didn't match the quality of the merchandise. I'm giving this 3 stars because the two employees we interacted with came across as... fake friendly? Not sure if that's a real term, but that's how it felt. At checkout, the man helping us ran into issues with the receipt printer. It wasn't printing correctly, so he asked if we wanted a receipt. My husband said no, he wasn't concerned. As we walked out, I did a quick mental tally and realized we didn't seem to get the 20% discount on the socks. We were still near the entrance, so we turned around but he wasn't there so we asked the woman employee to help us. I explained that we didn't have a receipt because their printer wasn't working properly, but it should be the last transaction in their system. I also mentioned that there might be something in the trash can, but it didn't print correctly, per what her colleague said. Instead of being helpful in a nice way, she replied with a snippy, "Well, I thought you said there's no receipt." That tone rubbed me the wrong way. If I were in her shoes, I would've at least apologized for the missed discount and tried to help resolve the issue, rather than getting defensive. The socks had large 20% off stickers, so it was clearly a pricing oversight. We're talking about an $8 difference--not the end of the world, but it's the principle and how the situation was handled. I think she did not like that I bothered her with such thing. As the saying goes, people won't always remember what you said, but they'll remember how you made them feel. And honestly, the whole vibe just felt snooty. If my husband didn't need to try on the shoes, I don't think we'd have received any help at all. I don't plan on coming back to this specific store. Maybe it's just a Bend, OR thing and this is how they act at that place--who knows.

I'm great selections and lovely vibe in the store. Very friendly and knowledgeable staff. Highly…read morerecommend a visit there!

Every year we've come to Bend for Thanksgiving every year and it's not the meal my husband looks…read moreforward to, it's going into and buying new shoes at Bend Shoe Co. It's the service and the selection. Warm, understanding and knowledgeable staff, along with lots of choices. See you next year!

Birkenstock - Bend Shoe Co. is everything an excellent shoe store must be. Start with the excellent…read morestaff. They seem to understand shoes and how shoes must match your feet. After a short description of what we were looking for, the young woman brought out the right shoe. Unfortunately, when we got the shoes home they were not quite right for our needs. We took the back, explained the difficulty, and they immediately found a better shoe. When I asked about a running shoe, we were referred to their east side store. Birkenstock - Ben Shoe Co. is now our go to shoe store.

Walked in looking for work boots and was shown that they stock 1 decorative pair of women's work…read moreboots. Went over to the men's section and they had TWELVE pairs! All with different features and types. I guess it doesn't matter if my toes are crushed on the job, as long as I'm looking stylish? Come on famous footwear. Do better.

The manager was very rude and unprofessional Donald Ream. From the moment I walked up to complete…read moremy transaction. I had to complete a return of two shoes from two separate orders and I was purchasing three more shoes. When I asked for my slips back he denied me, when I asked a question about pricing he became more rude and told me it is done. I told him I had another offer and was trying to find it in my email, and he stated you are holding up the line. You can get back in line when you find what you are looking for I have customers to take care of. I then told him I am your customer and he told me, No I can just cancel this transaction and you can go somewhere else. I told him it was very rude and unacceptable he was treating me this way and accusing me of being the aggressor in the situation because I wanted my slip back and asked questions about pricing. When I asked for the slip to take a picture for my records he pulled it away. In the end he told me you can have the slip back because whatever he thought he needed was also on the receipt after the transaction was completed. For this reason I shop online for the majority of the time. This manager needs retraining on how to treat people the same.

Compared to most factory outlet malls, which are giant mega-malls, Bend Factory Stores is quite…read moresmall. Yet it still has a lot going for it. I like shopping in Columbia (which has really great deals), Eddie Bauer, Rack Room Shoes, Kitchen Collection and some others. Nike, too. The parking lot is huge. This is not a mall where you shop, eat lunch, shop some more. There's not much in the way of food, with the notable exception of Wild Oregon Foods.

So depressing that so many stores have pulled out. And the stores that are there are either low on…read morestock or not offering outlet prices. Need to hit outlets elsewhere for good assortment and deals.

Great clothes and staff. It is nice to have an upper end men's store. Free beer a nice touch.read more

Great selection, great costumer service , free beer when shopping. Highly recommend this store …read more Matt did a great job helping me out to find what I was looking for .

Always lots of options and sometimes some nice surprises. I've never had anything but helpful…read moreemployees. Glad we have this store in town with so few options otherwise.

LOVE this store! Great selection and wonderful staff! The manager and her staff are so helpful!…read moreCan't beat the prices. Will be getting all my shoes here!