When I dropped my dog off initially I was immediately uncomfortable with the situation. There were six or so dogs running around Luis' house, which was, to put it nicely, a mess. Piles of trash everywhere, hardly any room to walk, things for the dogs to get into all over the place. This was when I was first informed that the dogs would actually be staying somewhere else. A house a block away that was described as "the perfect dog cave."
As he fumbled through piles of junk looking for a sharpie it was apparent that he was stressed. He repeatedly yelled at the dogs while I was standing right there. My dog, not used to being screamed at, cowered. If I had any other options I would've left with Rooster right then, but I did not.
I walked out the front door and closed it behind me. Seconds later Luis burst out and accidentally let one of the other dogs loose. He again, yelled at it before handing me a business card for the dog walking business he runs in addition to his profile on Rover. That helped explain why he had so many dogs there.
Over the course of the three days I never heard from Luis with an update and assumed all was well. That was apparently not the case.
I arranged to pick Rooster up at noon today and showed up to do so on time. There was no answer at the house. I knocked on the door repeatedly. Called and texted a dozen times. No answer. I waited for a half hour before walking to the original house around the block. There, I got a hold of his wife who had to ask someone else for the code to the gate at the house where Rooster was being kept. We walked back over there together. The code didn't work. She had to contact the landlord to let us in.
Luis was there but was still asleep in pajamas at 1pm. There were no lights on at all when I walked in. A Corgi ran out the front door shaking and trembling. It pooped right there on the patio and was clearly traumatized. My dog, an exuberant happy lab appeared shell shocked and not himself at all. Given Luis' state I don't imagine the dogs had yet been walked.
I quickly grabbed my leash and food and we left. On the walk back to my car I noticed my dog had a wound above his right eye. When I contacted Luis about it he said that on the very first day one of the other dogs attacked Rooster and bit him. There was still dried blood on his head. Luis apparently did not think to tell me this happened. Either immediately after it took place or when I picked Rooster up. In the voicemail he left me after I sent a message about the wound, he said, "sometimes these things just happen."
I should have trusted my instincts and disregarded the positive reviews on his profile. I'm genuinely surprised they are there. This was a poor experience for me and an even worse one for Rooster, I'm sure. Maybe Luis was having a rough weekend, sometimes that just happens for people, but I'm genuinely disappointed it came at the expense of my dog. read more