1. Crispy-Paws

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Bowie, MD

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Crispy-Paws

5.0 (1 review)
Open • 7:00 am - 7:00 pm

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Response time

50 minutes

Response rate

100%

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2 years ago

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Quality Time Professional Pet Services - George and Max

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Quality Time has been reliably taking care of our dogs for many, many years. We use Quality Time…read moreboth for mid day walks and to look after our pups in our home when we go on vacation. We love them!

We used Quality Time for approximately 10 years, but our August 2026 experience ended that…read morerelationship. We booked expecting our longtime sitter, Dan. We were not told he would not handle the booking until we were already within the cancellation window. We then arranged a last-minute meet-and-greet, which we were charged for, with another sitter who said she could cover our visits. On the first day, the owner moved our scheduled visit based on her interpretation of our flight information without confirming the change with us. When no one had arrived by 12:30 p.m., our dog had been alone for approximately seven hours, and I had to ask a friend to rush to our house. Only after we had left town did the owner explain that visit times were not guaranteed and that multiple sitters would rotate through our home. Over the trip, at least four sitters provided care, one morning visit was approximately an hour late, a medication dose was missed because instructions had not been communicated properly, and one sitter could not enter because the team had failed to exchange our keys. We had to provide emergency access instructions during our vacation. The individual sitters generally seemed kind and attentive. Our complaint is with the company's management, coordination, communication, and billing practices. We get mistakes happen. What made this unacceptable was the owner's consistently defensive response and tendency to blame the customer or cite policies only after a problem occurred. Prospective customers should understand that Quality Time may rotate several sitters, does not guarantee requested visit times (it's apparently a 2-hour window around your scheduled time), charges numerous add-on fees, including medication by the individual pill and charges $25 for key return. We also received add-on invoices during our vacation and felt pressured to pay them promptly while the company was still responsible for our pets' care (I know there were some duplicate and erroneous charges). After 10 years as customers, we will not use Quality Time again and can no longer recommend the company.

Happy Tails Pet Resort - One of 10 outdoor play yards!

Happy Tails Pet Resort

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Happy Tails has been our go to since 2020. They have always treated Quentin and Xena like their…read moreown. They know their personality and their moods and it's like a second home to our dogs whenever we board them! The daily report cards are always beautiful action shots of our dogs, and I can tell they're in great spirits whenever they're playing. The staff is always helpful when it comes to drop offs and pick ups giving us the grace and space needed to get them through the door without accidental run ins and they always keep us up to date with what they need from us in regard to their shots/immunizations. Recently in March we boarded the dogs and after 4 years finally got them groomed before coming home! They were both so soft and clean and they even had their nails trimmed! Happy Tails, thank you for caring for our dogs and proving peace of mind while we're away from them. Thank you for helping us ease Quentin back into socializing, I couldn't thank you more.

I am very disappointed with our stay recently at this "pet resort". The manager in the ad states…read morethat there are purified air, music piped in and orthopedic dog beds provided to each guest. The website states that there are terf play areas. That is simply not true - none of it. We recently used Happy Tails as a last minute place (our usual dog sitter had to cancel last minute). The communication was not great at all. There was miscommunication about what updates I should be getting (we ended up with 3 over a 10 day stay). I called at least 3 times and it went to voicemail. I left messages and nobody called me back. I only got updates when I called and asked for them. I talked to 3 different people and got 3 different answers as to what kind of updates I should be getting. The only updates we ever got were 2/3 pictures on a "report card". Nothing about her well being or demeanor. When I picked her up she was FILTHY (it would've been another $50 - $70 to get a bath upon pick up). The amount of dirt I washed off of her was disgusting. She had open sores on ALL of her legs from what I assume were pressure sores from laying on the hard cots (not the orthopedic dog beds as the manager states). One of the sores was actively bleeding. A few of her toenails were split. When I questioned what happened they seemed shocked and took pictures and told me they would investigate and call me back by the end of the day.... 3 days later, still waiting to hear. She was exhausted....like wouldn't even open her eyes (and she's a 2.5 year old ACTIVE dog). I understand that its stressful and can be tiring, but she slept from noon until the next morning. For what we paid for our 10 day stay (super expensive) compared to the treatment we received we will never return to this place. I would never recommend this place to anyone. Ever. We will be going another place next time we need someone to take care of our furry family member.

Passionate Paws & Claws - Entry to where the magic happens

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Passionate is one of the few grooming services I can find for cats in the area. I believe Jessica…read moreis one of the owners and I spoke with her to book my appt. for my two fur babies. Jessica was really friendly and genuinely cares about our fur babies! As a new pet owner myself, there's still plenty to learn and I can learn several things from Jessica. The grooming took 2 hours so my cats won't be stressed and afraid. She allows them to take breaks and actually take time to know them and calms them. I would definitely be the frequent customer and recommend them to all pet owners especially cat parents since it's hard to find cat grooming service in the area.

I was an established client with my cat here. I was always happy with their grooming of my cat. I…read morewould have nail trims and sanitary trims a couple of times a year. all of a sudden when I went to make an appointment, they insisted on scheduling the works starting with a bath. I explained that we are on a fixed income, and I can't afford all of that on a regular basis. so, they basically told me if I don't get the full service on a regular basis they can't schedule my cat anymore. I find this unacceptable. As a general rule, cats don't need baths unless they soil themselves or get into something messy. I have had her belly and underside shaved if she had some mats, that was fine. I am very disappointed with PP and their treatment to a customer who had been coming to them. I think their main concern is making money.

Crispy-Paws - petboarding - Updated November 2026

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