****BECARFULL*** I purchased a rosted chicken last night and it was undercooked. Unfortunately we did not notice until we had taken a couple of bites. I ended up getting sick as well as my family. Definitely not purchasing any cooked chicken from here again. read more

This is my first every yelp. We have shopped Lucky (in Sonoma) for nearly 10-years, either together or solo. During that time, we retired from the hospitality and service industries which included decades dealing with the public and regular customers. We also remain secret shoppers for the hospitality industry. We get it! The most recent time we walked into the store another couple was leaving with their groceries. We overhead them complaining to each other with, "she has such a bad attitude". We assumed they were talking about someone they knew. We noticed Cheryl working the cash register. From our prior experiences with her, we both wondered if the departing customer's comments were about her. In our opinions, Cheryl possesses neither a "service heart" nor is customer oriented. She is neither warm nor friendly. When in and around the store, whether at the registers or working within the store, she may make eye contact, but neither smiles, nor acknowledges, nor engages. When we checked out that day, we were the third grocery cart in line at the register. At best, with each customer, Cheryl acted disgruntled and cold; as if she had more important things to do than waiting upon customers and/or working a register. As each cart approached the register, Cheryl neither greeted us nor asked if we'd found everything that we needed nor engaged. Her only communication was a curt 'thank you' as she handed out shopping receipts. If we were secret shopping Cheryl, we would rank her 0-stars with the recommendation that she find another line of work. Fortunately, she is the only Lucky employee with that attitude. All the others greet their customers, make eye contact and smile, and are true professionals. Cheryl? The polar opposite. read more

Shout out to Front End, Customer Service employee Cheryl!!! Grocery shopping with two young children is a pain, especially when one of them is screaming. Cheryl found me in the store and covertly asked if my girls could have a cookie. When I said yes, she produced two chocolate chip cookies which made my girls were happy and made me very grateful!!! I love seeing the same faces when we shop at this store; everyone is super nice and always goes above and beyond to make our shopping experience the best it can be! Thank you, Cheryl!!! read more

Luckys prices are superior to any other grocery place in Sonoma. The staff is courteous and the store is always well kept. Very clean and organized. Always go to Oscar when you check out, he's always very nice and polite! read more

This store has higher prices than Safeway. The cashiers will chat up with the locals while you stand and wait while they discuss cologne. Also, be sure to check your receipt. Many times I am charged a higher price and have to go back for the refund. There is no apologies for the inconvenience. It has happened one too many times for me to shop here again. read more

I miss my Lucky! I have been shopping at this location since I was in diapers (30 years). I now currently live in Sacramento. :( I love this store! I love the prices (way better than Safeway) and I love the people! Tim has been there for many many many years and has known me my whole life. He always makes it a point to stop what he's doing and give me a big hug! Oscar is the sweetest! He always asks if we found everything and he's so very polite! There's a lot of others who help us that are all so amazing! This is just an all around wonderful small town grocery store! read more

This is my neighborhood market. And I'm here at least once , if not twice, a day. They have the best prices in town, bar none, and incredible staff. They are helpful and polite and the quality of the produce has surpassed any other store in town. Do you sense a but coming on here? Well... Today I had a teensy weensy disappointment : I went in thinking I would get a post - Thanksgiving turkey deal because both my friend and I were traveling and got no Thanksgiving meal. :(.... So I said I would do one, with all the fixin's and it will be cheaper anyway. But the young butcher informed me that they didn't lower their prices "because they were frozen anyway" (don't you want to have turnover in your freezer during the holidays?) and "discounts were only for fresh turkeys". "Do you have any fresh turkeys?" I asked. "No ma'am." And there was A VERY LARGE ONE sitting right there that I had looked at before , but it was free range and at $48 + it was most certainly NOT discounted. I'm miffed and came back home and will search elsewhere in town... Lucky, you let me down... AND while we're at it, where are the organic sweet potatoes you promised me a month or so ago? read more

Dirty, understaffed, questionable meat & seafood, in-store baked goods awful, poor quality store brand products. Been shopping here occasionally for 20 years, because it is conveniently close to my home. I only buy name-brand, securely packaged items because the store is so dirty. For all of you with Chase bank cards ... here was my recent experience. I was in a hurry so ran in to buy a few things. Went through the self-check lane. Long lines at the other registers. In the course of ringing up items, I needed to ask the self-check clerk to reset the machine several times because it kept freezing. I said I would move to another machine bc that one seemed to be having issues. The clerk said "No, try again ... it's not the machine", and rolled her eyes with disgust. Put my Chase debit card in to pay and was declined. Tried my Chase credit card and was declined. I knew I had plenty in my bank account, and owed nothing on my credit card. The clerk says "I need to tell the manager." I say "I think your system is acting up". Clerk says "No it's not" and proceeds to yell across three checking lanes to the manager "Her card declined!!!" as if I had just been caught pilfering 50 filet mignons in my pant legs. The manager yells at me to come to her check-out lane and she'll ring up my items. By this time I wanted to abandon my pitiful items and go somewhere else but did as she said. Same thing ... Chase cards declined. The manager yells across three lanes to the self-check clerk: "Her cards declined again." Meaningful looks of disgust between the manager and the clerk. Left my items and left the store. Immediately went to the downtown Chase bank, half in a panic, thinking someone had cleaned out my account and charged my credit card to the limit. (This actually happened to me once at another bank.) Explained all to the bank teller who checked my accounts, then chuckled and said "Nothing is wrong with your cards or your accounts ... we have a lot of customers who have had the same problem at Lucky's. It happens all the time. Our cards are never declined at Safeway. It's something wrong with Lucky's system." Guess where I went next. Guess where I am never shopping again. read more

For my first trip to Lucky store, I was very happily surprised by its large produce department. The lettuces, chards, and other greens were of generous size, good color and very crisp. Most vegetables were cheaper (by 20 to 40 cents and sometimes by half) than in some of our town grocery stores. Need I say more? read more

I love going out of Napa, Ca and shopping in Sonoma at Lucky!!! They are awesome there!! They are very helpful too!!! I have gotten my daughters birthday cakes there for the last 5 years and they also made my wedding cake too!!!! The manager the is great too he is very helpful when you can find something.!!!! read more

While altogether a good store - with helpful staff - stay clear of the house brands most often labeled 'Sunny Select'. Most of those I've tried have been decidedly inferior to national brands -- unlike Safeway, whose house brands are fairly good. What prompted this review was a can of 'Sunny Select' tuna (5 oz. code MPB5KD 33) which was foul smelling, and with its dark brown color looked more like cat tuna. In fact I've seen better cat tuna! It's OK to shop Lucky, but avoid their house brands, which unfortunately are taking up more and more of the shelf space. read more

For the most part, I really like this store. Wonderful selections, great produce and good prices. When the managers are there during the day, the staff is also wonderful. Sadly, in the evening the staff is not so wonderful....especially an employee named Mike. Mike is obnoxious and just plain rude. He's a loud-mouth bully and is horrible to the courtesy clerks. In the past, I've seen him make fun of and belittle a courtesy clerk that is developmentally challenged. I've also seen him treat the female courtesy clerks like they're trash. Tonight, he confronted a courtesy clerk who was bagging for other customers. I think Mike thinks bagging is beneath him. In a condescending voice, he said to her, "I don't care if you're mad at me, you still have to bag for me." The courtesy clerk then came over and started bagging my items. Next, Mike threatened her and said, "If you don't bag for me, I'll make sure you get sent home." What a jerk! This clerk has always been professional, helpful and hardworking. She doesn't deserve to be treated so poorly! While I was waiting in line, Mike was boasting to the male customer in front of me, "I only have to do this for another year and then I'll never have to work here for the rest of my life." If I was Mike's manager, he wouldn't be working there at all. read more

I grew up going to Lucky's Supermarket. When they were bought by Alberstons it was OK, but I am sure glad to have them back. There is just something about the people that work there, they are friendly and helpful, they are always smiling. I can be in there for 10 minutes and I will be asked at least 3 times if I need any help finding something. Not pushy, just helpful. They have good sales on produce and chicken seems to always be on sale; legs and thighs in bulk. They have a nice selection of fish and meats that always look and taste fresh. The self check out is easy and there is someone always there to help if you get stuck. They have a pretty good cheese section for a big grocery store as well. Good fresh baked goods too. Two things I wanted that they did not have: Lillet Blanc (a before dinner drink or Aperitif and Biolage hair gel, I asked them to order it for me and now they carry it. That's pretty good customer service. read more

Friendly staff, prices better than most other grocery stores in town. Selection is not as large as other places, but its still my main stop.

I've shopped here lots of times since I live in Sonoma and never had any problems but from now I'll shop at Safeway. They have upgraded their software and now it doesn't take credit cards without a pin. The clerk was very nasty about the whole situation, which put the icing on the cake. read more

I am a teenager and went into luckys to get some food with friends. We decided there wasn't anything we wanted to we left. A few minutes later we came back inside because I wanted a drink. When I came back two woman employees were watching and whispering about. Me friend heard them accuse me of coming and leaving about 4 times even though it was only once. After a minute or so looking for a drink one of the woman started following me. I walked around and they kept following me where ever I went. I finally went to pay and one of them was looking right over my shoulder very near me. My friend asked if there was something wrong and they said no. They then talked in a very sassy way asking us if there was anything wrong. They very clearly thought we were stealing so when I asked there was no reason for them to lie about why we were stealing. When I was putting my drink in my backpack they went behind me to sneakily look inside. When they saw there was nothing there acted like nothing happened and walked away to gossip about me more. When I left they pulled my friend over and talked to him about how they have the right to search our bags, as if they asked before and we didn't let them. This is one of the many times in that places, especially Luckys, where I have been followed around by employees because of my age. I have been with adults and walked and then cake back and they didn't care at all. There are many videos of similar incidents like this of employees following teens around. When they do this I feel very stressed even though I know I did nothing wrong. They should tell the truth that they believe I'm stealing and would like to search my bag, which I would gladly let them. The customer service there is terrible and I wish I had taken a video or at least remembered their names. Warning that if you go there don't expect great customer service. read more

Can't speak for the entire grocery store, but the man behind the counter at the deli today was SO helpful - he collected ingredients from the produce section to make sure my sandwich was complete (and delicious). So impressed with how good natured his service was! read more

I have a complaint...my husband drove over early yesterday morning, April 20, to buy the front page ad "Premium Hen Turkey" 10-16 lb. for $6.99...even though the sale had just begun....they were "out" of the advertised turkeys and no more expected??? When my husband asked how this could be, the clerk kept repeating, it was a limited supply...gee...exactly how many did they have...three or four? I would like to hear from the manager, as to why we shouldn't think this is false and misleading...advertising? We have shopped at Luckys' for years, lived here 26..I don't think this is the way to treat a good customer...sendng them away very unhappy, wasting our gas and our time. read more

i have been shopping in this store for 15 years. yesterday i didn't see anyone i recognized except one guy in the fish dept. have they fired all the help? i can't believe this! the people working there seemed confused and a guy who said he was the manager did not look like a manager! certainly not the ones i have seen in the past! and the happy checkers! where are they? what is going on? it has really gone to the dogs? somebody please tell me! a long time customer!!!! read more

A friend asked me to shop at Lucky so I could earn money for a non-profit through Lucky's SHARES program. I thought I could pick up a few staples occasionally to help out. That was months ago and I now do all of my shopping here. The selection of produce and fish is excellent and fresh. The shelves are always stocked (unlike the local Safeway). The store is clean and bright, and the customer service is friendly, fast and helpful. read more

this store used to be good, now everytime i come in here im followed around the store by the employees that think i must be stealing or something, not only around the store but also followed out the door and almost to my car while the employee watches me until i get into my car then promptly turns around and walks back into the store. its not great being in a store where youre treated as a criminal, also any time i use the regular checkout they double check my cart by opening up the already baged groceries to make sure i diddnt stuff something extra in them, dont come in here unless you go by the employees and drop a 100 dollar bill to let them kno you have money to buy things so they dont need to follow you around read more