I cannot say enough good things and praises about this company! When you find a company that…read moreprovides outstanding service from point of contact until issue is resolved, excellent customer service, fair prices, knowledgeable staff, clean, efficient, polite, friendly, thorough in explanation and a company that stands behind their work and their employees....you stick with this company and you sing out praises to your friends, neighbors and the local community in search of outstanding companies to work with, to trust, and to build a lasting relationship for repairs or replacements.
From the first time I called Frederick & Sons, I have stuck with them for all our plumbing and air conditioning needs. Now hear this, we just replaced our very old air conditioning unit on our 1970 something slump block home. Frederick & Sons installed a top of the line unit into our home and oh my goodness, what a difference in the coolness and the efficiency of this new unit; it will pay for itself in energy cost savings in no time at all! Anyone living in Arizona with the hot summers we have, knows just how important it is to have a good air conditioner and that maintaining the service on that much needed unit is vital. Days after the install of our new air conditioner, we had water coming up from a drain pipe in our laundry room floor, a shared wall for the laundry room and the room in the garage off to the side where the air conditioner return, the water softener, and a wash sink is located. Water was found on the floor of this shared wall. I called Frederick & Sons, they had Edward, one of their employees come out and that young man worked and worked and worked on the plumbing lines to find out where the blockage was in the lines. He couldn't unblock the line and was not sure if there was a broken pipe under the house. He did fix the problem of the water issue tentatively, until Leonard could come out and look over the situation. Mind you, this young man worked hard and their was no charge to us. A couple days later, Leonard showed up with three of his workers and they were fast at work. Leonard knows how the plumbing runs in some of the older homes so his diagnosis & fix to the blockage was soon resolved! Excellent!!! I was so happy. I thanked Leonard and....before I could ask him what the charge would be....Leonard stated, "there will be no charge for this work today", and I asked "why?", Leonard said, "you just bought a brand new air conditioning unit from me, I am not going to charge you for flushing out a simple blockage in your pipe; we're good", he said. I could have given him a great Big Bear Hug!!! But I didn't, of course :)
If you have a plumbing, heating or cooling problem, don't hesitate to make a call to the Family at Frederick & Sons; as for my family and myself, We Love them!!!