I'm not sure what the negative reviews are all about because I used them and the same people listed in the reviews were the ones doing the work and from start to finish, even the gal in the office was a perfect experience! I give them 10 stars and will definitely use them again and refer them. read more

We used Loyalty Home services through American Home Shield. Xavier came out and replaced our garbage disposal, he was early and called ahead of time, and very professional! read more

I have a home warranty through American Home shield and this company was contracted to come out and do a water heater inspection along with inspecting where a small fire occurred due to the electrical connections shorting out. All this guy did was come out and put the ends of the electrical wiring whip and threw some electrical tape around the burnt wires. I could've done that. When he shut off the breakers to the water heater he also shut off the washer/dryer and the air conditioner as well. When he left he did not even bother to turn on the circuit breakers for the air conditioner or the washer/dryer and left the electrical panel on the ground in the rocks fully exposed. I am thankful that I stayed home to clean up his mess and turn my air conditioner back on so my dogs would not be overheated in the house. My house is in worse shape now than it was before this company came. Do not use this company for anything because he is obviously not capable. read more

I give this company 5 . They were prompt and Mark diagnosed the problem right away. He was clean and polite went straight to work wasted no time. He even had the parts with him. He replaced relay switch in the hot water heater and fixed a leak under the sink. Thank you Mark. read more

Avoid at all costs. They came out and told me that my facet was leaking because of high pressure. They said they turned down the pressure, but when I called the office they could not tell e what they adjusted the pressure to. They don't listen. Conversation concluded with...."don't call back" Very unhappy with this company. I would try someone else. read more

This is pretty bad - AHS warranty co. scheduled these people to look at my hot water heater and when I read the reviews I was very skittish. Then when they called to schedule the appointment and I asked if they were aware of their bad reviews and did they have any explanation for them. I spoke with Sally and she said she had no idea what I was talking about, but that they were scheduling out a week or 2 anyway to look at problem..... now on hold again for AHS. Unbelievable! read more

Professional, informative, and did a great job. Been to my home few times and highly recommend.

I usually do not write reviews but think I should be responsible to the community. This plumbing company was assigned to my service request through AHS warranty. The tech showed up on time (will not name him here). So far his recommendation to open up the stucco made sense as you could not see the leak or the extent of damage. I got the stucco open same day but this individual with no knowledge of / view into the wall/ pipe damage submitted to my warranty that this was not a natural leak and a human - user caused damage. All this while the lady in the office "claimed" zero knowledge of anything and told me she does not know why warranty declined my fix. Far from being kind or polite. Whereas AHS confirmed LHS is the one who filed the reason for denying. Wrong/bad intention from day1. The tech even tried to sell me water damage services through his "buddy", who turned out to a very shady company giving them kickbacks. Read other reviews who have similar stories. read more

I was nervous about Loyalty Home Services after reading the reviews but my experience was nothing but amazing. American Home Shield assigned Loyalty Home Services to fix water damage coming from my toilet. They called right away to schedule the plumber to come out to fix the issue. I received an email and text from Loyalty Home Services to let me know my technician was on his way out. Then I received a phone call from Mark to let me know he was on his way. The email and text both had a link to let you know the status of your issue and gave an estimated arrival time as well. When Mark saw the problem he let me know that it was a bigger problem than my warranty would cover. He needed the wall opened up so that he could find the problem. He let me know that he could have an other company come out within the next couple of hours to start the process. True to his word, EcoDry sent a couple of people over to assess the issue and start a claim with my home owner insurance. They immediately open the claim and filled out the paperwork. They had a crew show up the next morning to open up the wall and address the mold issue. Loyalty Home Services immediately schedule Mark to come back out the next day just when the wall would be opened. He found the leak in the toilet water supply line and had it fixed within an hour. EcoDry is in the process of remediating the mold and once that is done, contractors will put everything back together. Mark went above and beyond to fix the leak and make sure any damage from fixing the leak would be covered by my insurance company. read more

We were assigned Loyalty Home Services from American Home Shield. The appointment was promptly made and the service man Gilbert called first, and arrived on time. Gilbert fixed our plumbing problem in a timely manner and we were very pleased. He was very professional and certainly knows his business. This is a family owned company and I am very happy to give them a five star report. read more

I needed a new water heater, and American Home Shield used Loyalty Home Services. I was concerned after reading the reviews. Xavier and Gilbert were professional, on time (early as a matter of fact), and completed the job in a timely fashion. Many thanks. read more

I would tell anyone reading the one star reviews that there is often more to the story as they do quite a bit of work with American Home Shield (the warranty company). I know it is tough dealing with some of the bureaucracy regarding warranty claims but I had a fine experience. Xavier was nice and professional and knowledgeable. Communication was great. They were available and easy to talk to with great notifications and fast response times. read more

Loyalty homes services has provided terrible service with hot water heater replacement. They have installed 2 new hot water heaters and both have been defective. Gilbert who runs the company is rude and incompetent in my opinion. I do not recommend their services. read more

Loyalty Home Services is a crooked company, a SCAM. After being under AHS warranty for the 14 years we have owned the home our water heater quit working. Our water heater was not required to have a thermal switch when purchased, but because Loyalty thought all water heaters SHOULD have thermal switches they declared it had a "missing part", which gave LHS in collusion with AHS an unethical loophole to declare it not being under warranty. The "missing part" had absolutely nothing to do with the water heater stopping working. DO NOT EVER, UNDER ANY CIRCUMSTANCE, USE LOYALTY HOME SERVICES. read more

Wow! Loyalty Home Services called me within minutes of being assigned my repair by the home warranty company. Jesse was amazing. He was professional, answered all my questions and educated me about my water heater. The water heater I had was a piece of garbage, so it was replaced (still under warranty) by the same piece of garbage, but Loyalty Home Services was excellent. I will DEFINITELY request them again and will use them for other services not provided by my home warranty. Very impressed. A small family owned business as well. read more

They came out yesterday as a contractor through my warranty - they were helpful and friendly. Diagnosed the issue easily and came back today to replace it. They worked with us and kept us informed. The even discussed our options for what was and was not covered under the warranty. Very helpful! read more

Not on time, I have 2 small kids and they didn't care that my house had no water. never replied to my voicemails and emails. When you need plumbing and you desperately need help. This is the LAST company to call. Its about making money not about families to them sadly!!!!!!! read more

Started a warranty claim back in June for my water heater. Was contacted by Loyalty Home Services and told that I need to pay $150 additional fees for install. After questioning the additional amount, they couldn't explain why there was an extra fee. They just stated that all customers pay that for install (even though the warranty company is already paying them). The owner is extremely pompous and thinks that because he says, "I'm the owner and that's how it is", then that should be ok. After agreeing to the fee back in July, they ordered the water heater and after 3 weeks, I was notified that they ordered the wrong one (gas instead of electric). It is now September and still nothing. I spoke to the owner again and he said that the reason why its delayed is because I didn't pay them the $150. The reason I haven't paid is because the girl in the office says I "pay when the water heater comes in". He is clueless about his own staff and refuses to take responsibility for their delay. A June request and here we at the end of September with no water heater. I would steer clear and far away from Loyalty Home Services because they are only loyal to padding their pockets with unessecary fees and excuses. read more

Gilbert left our tub with the fixture hanging out and left without even attempting to fix our refrigerator valve. Hire a real plumber don't bother with these guys. read more

Loyalty was selected by our home warranty to replace our broken water heater. The work was done quickly and THAT part was great. However, they damaged our garage floor. When I called to address this they sent out the tech that caused the damage (very unprofessional) and of course he is denying everything. We just moved into this house and the garage floor was free if any damage. I guess they think someone broke in just to cause damage, because they are the only ones to step foot in our garage aside from ourselves. read more

Loyalty Home was called by American Home Shield to repair a toliet in a rental we own. After charging us a Service Call they said that we would have to remove or cut the bathroom sink countertop so that they would have access to the toliet. We ended up calling another plumbing company, Mammoth, and they did the repair without removing or cutting the countertop. We have put Loyalty Home Service on a "do not use" list with American Home Shield. read more

This contractor was assigned by the home warranty. This is the most terrible service I've received in years. It took 3 appointments to repair 4 faucets. Nothing done during the 1st visit, and the diagnosis (done by Xavier) was to replace faucets. As a result, the requirement by the contractor was to remove a side panel of a roman tub. After waiting 5 days, noticed that the status on Home Warranty Page marked as complete. I went ahead and clicked the "still not resolved" button. Couple hours later, received a call from Gilbert, the owner yelling at me on how could I request a recall.... Explained that i was waiting for them to call me and schedule appointment. He told that since a tub panel needs to be removed, they will come only after that has been done. Told him the panel is removed and asked to send me photos of new faucets so i can decide if to upgrade or not. The following day, got the photos from Xavier (this was less then 24hrs prior 2nd visit), agreed to the faucets type. 20 minutes prior 2nd scheduled visit (and 7 days after the initial visit), when Xavier was en-route, he called and said that they found parts and there is no need to replace faucets and no need to remove the side panel. Was told that the initial diagnosis was incorrect. Which at this point was too late. The shower faucet handle installed does not fit the valve and too small. Roman tub faucet now has one cartridge plastic and one brass, even though both installed by same person. In addition, handles don't line up. When asked about these issues, he said he's just a tech and installs only what he was provided with. Bottom line: 1) Roman tub panel was removed, which required out of pocket spending, whereas there was need to remove it. But was demanded by Gilbert to be removed. 2) Shower faucet handle installed is too small and looks ridiculous. 3) One of the faucets repaired with a plastic cartridge on the hot side and brass on the cold side. In addition, handle are now not lined up. All attempts to call Gilbert failed and i was not able to reach him, left several messages (as requested by Home Warranty). Wouldn't recommend this company to anyone and would not let them into my house again. read more

We noticed our kitchen sink was leaking on Saturday and they were out promptly on Monday. Xavier was great and identified the issue and had it resolved in minutes. I'd definitely recommend them and am grateful are home warranty company partners with such a great and reputable company. read more

Jesse was on time, very friendly and found the issue. I used AHS and the dispatcher from Loyalty home services called me within minutes to schedule. The issue was not plumbing, so could not be repaired by Jesse, but he helped locate the issue and provided some feedback to have it repaired. read more

Our Water Heater was giving us trouble. Xavier from Loyalty Home Service came and took care of all the problems. Everyone from the company was kind, professional, and prompt. I highly recommended! read more

Had a home warranty claim with them. Made the appointment both with the home warranty company as well as with them when they called me directly. They did not show or call for the allotted time. I had to call them and they were very rude when I confronted them. Do not use. You will not be respected. read more

Admittedly, I was hesitant about this company based on some of the other reviews here. However, I had no choice since I went through my home warranty provider. From the moment I requested service until Xavier left my home, I was pleasantly surprised. Xavier arrived on time, provided a courteous call prior to arriving (in addition to text message alerts) and was very professional throughout. Lastly, he fixed our problem in a timely manner. The service comes with a 30 day warranty, too. If I have any issues or problems, I will update this review. Otherwise, consider this a 5 star review! read more

American Home Shield sent this contractor out to me and Xavier was sent out. All was good or so I thought. Essentially communication after that was poor. I was under the understanding that he was going to turn it in for replacement - he didn't and closed out the case. Also extremely important is that follow-up calls were never returned asking for more information. I would never recommend this company just based off of lack of communication. read more

I reviewed service through loyalty from my home warranty company. Xavier came out right on time and he finished the job very thoroughly and quick! He answered all of my questions and he was very kind. I highly recommend this company they are pretty awesome! Plus they send you email and text alerts to remind you of your appointment! Thank you guys for making my experience awesome! read more

We just had our garbage disposal replaced by Gilbert. Let's talk about the company first. I put a claim in last night and first thing this morning they called me and scheduled Gilbert to come out this early afternoon to solve my problem. Outstanding and quick professional service. Now Gilbert showed up on time and quickly diagnosed the problem. He addressed a secondary problem causing a leak in my under cabinet plumbing. Total amount of service less than one hour completely resolved years of leaky pipes and now we're not scared to use our garbage disposal. Thank you so much Gilbert, very professional and knowledgeable. The next time I have a plumbing issue I hope you are the one that is sent to the rescue. I hope loyalty home services knows what an asset you are. read more

So disappointed. I wish I could say that I received poor service, but that would imply that I'd at least received "some" service. If there were a way to give negative stars, I would. This company was assigned to come by American Home Shield when I reported a leaking drain line with my bathroom sink. I stood in the doorway of my bathroom and watched him pull the PVC pipe out of the fitting in the wall and then he announced that the drain pipe is too short and that I needed "to go after whoever installed it previously". I explained that everything is as it was when I bought the house 10 years ago....but because I recently replaced drywall in my bathroom, he assumed that the drywall installers somehow shortened the drain line on my pedestal sink! He announced He was not allowed to repair it because "it was someone else's fault" and I'd need to have a plumber come and cut into my new wall to extend the line. Wow. Just wow. No offer of a quote separate from the home warranty. Nothing helpful except to "go after" the original installer (who of course I do not know as that work was done in 2005, two years before I moved in!). Before he left I asked that he put the PVC pipe back into the fitting. He said, "I didn't take it out. It was already like that." I said, "No, I watched you pull it out." "No, I didn't." Standing in my doorway, he kept arguing with me. Finally, I told him "Get out, just get out." $100 co-pay was pre-paid so his company got theirs. I was handed a whole lot of disrespect. Strongly advise against using this company. read more

Much like the others ... referred to Loyalty Home Services from American Home Services (AHS). After spending several days on the phone arguing with them, I now have a different plumber going to the house to correct the problem. The only good thing that came out of this is that I've requested that never send this plumber out again for any future requests. read more

Good service overall, the confusing part was the first visit to diagnose only ( no parts on track). Otherwise during the second appointment everything was repaired. Hopefully will last. read more

I would suggest looking elsewhere for a home repair specialist. This company was sent to us through our home warranty company to address a leaky water heater. The home had recently been inspected and the home inspector adamantly stated that the water heater was leaking and the unit needed to be replaced immediately. Upon seeing the inspection report and condition of the water heater, the technician concurred and said he would recommend to the home warranty company that the unit be replaced. He told us he would update us with the status of that request by the following morning. Morning came and went with no word from the technician. That afternoon, I contacted Loyalty Home Services and was informed the technician never made the recommendation that the water heater be replaced. So, after driving 160 miles roundtrip to meet the technician at the property, and paying $100 deductible to our home warranty company, we were left in the same place we started-with a leaky water heater in need of replacement...only now we were out $100. Steer clear! read more

These jokers were supposed to come out to fix my sink. Had an appointment set for between 9-10. At 10:15 I called the office and spoke to a rude woman who stated my appointment was cancelled and they weren't coming out. No reason, no notification. I then get a voicemail from their rude owner who says they refuse to come to my house at all. Thankfully. If they can't even handle a phone call properly, I'd hate to see how they fix a pluming issue. Whatever you do hire someone else. These guys won't even show up. read more

They were sent out by AHS (American home shield) warranty company. Xavier was my tech. He spent 3 minutes diagnosing what he called a lateral line stoppage and needed to get a bigger snake and get on the roof. And he didn't want to use the ground level clean outs by the house. He left and 10 minutes later I got a call from AHS, saying the contract did not allow for them to get on the roof. OK. So said why don't the they use the ground level clean outs by the house. I recall was issued. I called back to Loyalty to reschedule and spoke to a rude supervisor that said using the ground level clean outs would be preventative and they don't do preventive AND they had the recall canceled. I called another plumbing company they came out and said I had a main line stoppage and they recommended using the ground level clean outs. When I asked about the lateral line clean outs on the roof, the plumber of 17 years, said what lateral clean outs, you mean the vent! You can snake the vent, but there is no reason to snake a vent when there is main line ground level clean outs to use. This company is bad. read more

Loyalty was sent to my rental property via my American Home Shield warranty. Loyalty was supposed to call me and let me know what they saw. They rec'd the AHS work order, but I also called AND emailed Loyalty with specific instructions about leaks and a dishwasher issue BEFORE they went out (I have the sent email, and I spoke with Gilbert). The tech went, looked, left with leaks still happening and the dishwasher issue unresolved (standing water in it), and NEVER called me. I had to track them down the next day (the tech told me they were really busy. wow. too busy to call the homeowner and let them know the status of a workorder Loyalty was pre-paid for?). The tech told me the PSI coming in to the building was 90psi and should be 65-75psi. He said he couldn't do any work until the PSI was adjusted. I've had two other plumbing companies check this since (one of my own, and one sent by the HOA), and BOTH said it's reading at 75psi for my and 2 other units in the bldg., both of which the Loyalty tech told me he checked. I don't know why Loyalty didn't/wouldn't have called me, told me their assessment, and asked if they could fix these things - offer a solution and a price. I would have had them do the work ASAP and paid them - it's leaking water!!! Instead, he looked, saw leaks, got the no-go from the home warranty company, and left without calling me. WOW! I consider this very poor customer and specialty service. They would have gotten the business from me. I'm 'mystified' at the PSI thing as I have verification from two other separate companies that the PSI is reading normal. I'm disappointed in $75 down the drain (yup, i said it...) with nothing to show for it from Loyalty. Ace Home Services will be getting my business to fix what Loyalty would?/could? not. read more

We just had the most horrible experience with this company and the technician. Our kitchen faucet is leaking; this guy shows up, turns the faucet on, goes outside and then comes back in to tell us that our water pressure is high and they cannot fix the sink. He did not even explain the regulations of water pressure, the normal of water pressure (except to say the normal is 65 and ours is higher) or tell us how he even checked our water pressure. He said this is a new thing that his company is enforcing more strictly and that they are not completing work when they deem pressure is too high. When we started to ask questions he verbalized that the city is the one who is responsible for regulating pressure. So we can't get our sink fixed because the city isn't doing what they are supposed to do????? Well this is the first time we have ever heard of this even through a significant amount of remodeling with bathrooms etc. dealing with water pressure. Also, not to mention that the specific faucet we are referring to is a 10 year old faucet that has never been worked on or replaced. So being this is the first time this faucet has ever leaked on us, is it possible that this is plainly wear and tear and an old faucet?? He called the home warranty, American Home Shield, and came back to say they won't cover it; no further explanation or recommendation of what to do from here. The home warranty called us to say that he basically said our sink is leaking because of pressure and that they cannot fix it. The agent at AHS that I spoke to verbalized that the technician would not answer any of her questions either, refused to give an estimation of the repair costs and told them that his company would not be able to fix it and someone else would need to be called. WHAT!!!!! So, you work at a plumbing company that cannot fix my plumbing issue.....HMMMMMM. Before he left we had to specifically say that we wanted to see how he checked our pressure and see the reading for ourselves; he did show us that. This guy was at our house for approx. 10min (2 to evaluate the situation, 6 to be on hold with AHS, and 2 to answer questions from us). Following up on this whole scenario, we called our city water services who stated that for our area and our zip code our regular water pressure range is 75-80. Well after we asked to see the pressure for ourselves and he showed us, our water pressure reads 78 on their water meter. We also spoke to the meter department at water services for our city who stated that for older houses, which is ours, there is no water regulation enforcement; he said that is more so for newer houses. He also said that this is something that has been coming up more recently in regards to plumbing issues and home warranties. So tell me again why my sink cannot be fixed??? UPDATE: So we actually had the city come out to test our water pressure that same day and they stated that our pressure is within normal range for our area and gave us paperwork to indicate so. Also the next day, approximately 24 hours (give or take), another company came out for a second opinion from the home warranty. This company was confused and wanted to know why the other company(Loyalty Home Services) couldn't fix it; we just said to ask the home warranty. The 2nd company even verbalized to the home warranty when they called it in that they are not sure why the 1st company couldn't fix it. So.......within roughly 24 hours, we had our water pressure tested and verified that it is normal and another company come out to complete our repair with no issues at all (there was never one mention about water pressure either). So basically there were no issues other than Loyalty Home Services did not seem to want to do the work. Worse experience ever! read more

Can we give 8 stars? I never expected the superb experience I had with a plumbing company contracted with American Home Services, as they always seem to use firms with 1-star ratings at Yelp and other review websites, but I'm pleased to acknowledge how wrong I was. Loyalty Home handled replacement of a Rheem gas water heater--that started leaking 15 months after install!--superbly. Their service was 1st-class, with rapid response, constant communication, ready availability for some pre-visit and post-visit phone questions. Plumber Jesse was prompt, thorough, efficient, and all together a high-class consummate pro. He even went the extra mile by clearing drain lines for a drain pan that was installed 15 months ago and that didn't drain as it was supposed to, forcing me to set up a garden hose for a makeshift siphon at midnite the previous nite to prevent overflow that would have seeped into the bedroom behind the closet housing the water heater. And he did that without even being asked to! Great experience from start to completion. read more

I have never been so pleased with a company before. This company went above and beyond with their service. The technician even found a leak in my water heater and had another company come out to take care of that the same day. I trust this company 100% and they will have my business for life. Gilbert Sr was my technician and boy does he know plumbing. We also had a leak in my master toilet. He fixed and tightened a few things but the bugger leaked again. That's ok because I knew Loyalty backed their work for 30 days no questions asked. That's exactly what happened, Gilbert was back out within 24 hours and found another issue, it wasn't because he didn't see it before but by eliminating one he was able to get to the root cause. My toilet works great, have a new water heater, and now my drywall is complete. Thank you Loyalty, for going above and beyond, and reminding me that not every company is after your money and trying to inflate their prices! read more