Xavier and Loyalty plumbers are scam artists, claimed to AHS that he didn't touch our shower after mangling it and causing more damage for an easy in coverage fix. I have before photos and after he showed up to "fix" the shower. Then had the audacity to tell me his mess up would cost me $900 to fix. working with AHS to get reimbursed for the $650 fix we did with a different plumbing company as well as the drywall that needed to be replaced. If AHS tries to send them I highly recommend you request a different provider as these guys are clowns. read more

See all

Update: Xavier provided screenshot of his report to AHS, so there's some more info, but generally, yeah, not sure why they don't leave an invoice ($0 since paid through AHS) or some kind of paperwork to document what they did. There's such a thing as their company can just do a checklist of common fixes and then the tech can just check off what he did, and sign his name and date the statement, no writing necessary... Can't get easier than that, free tip. Appt made quickly after service request was put in for a couple of toilets and 1 kitchen faucet all malfunctioning. The fee is a flat fee for utilizing my home warranty plan so it's fair. Service was prompt/on-time, but post-appointment communication was curt and not clear, without enough details and there was no invoice/statement of services rendered to include details on what services/repairs were done and the materials/replacements provided. This is a rental home, so having to go through property mgr to get tenant to give more info and any paperwork is a huge hassle when the service provider could've provided the paperwork to show what materials and services were rendered. I hope these toilets are really fixed and will not have any leaks. Tech (Xavier) was there less than 30 minutes total. read more

They showed up to my house, parked for a few minutes, left and told American Home Shield that the work was completed. A fraud of a company.

On time arrival with quick diagnosis and fix with in 30 min. Job well done.... Thank you

Loyalty Home Services was sent out to perform a garbage disposal repair at our home. Mark was our technician. He arrived on time, diagnosed the problem (which required a replacement), replaced the garbage disposal and was in an out of our home in less than an hour. We were notified he was on his way by dispatch. Communication was professional. Based on this particular experience, I would recommend. read more

After a horrible experience with a plumbing company that doesn't deserve to be mentioned in this feedback, Mark from Loyalty exceeded all my expectations. He came out prepared. He assessed my home issues and went to work fixing them all. No bullshit. No excuses. Just locked in and got the job done. If you ever need a plumber this is your guy. read more

Loyalty Home Services was assigned by our Home Warranty Company. They contacted us the same day and set an appointment for the next day. Fast, efficient, knowledgeable, caring, and excellent workmanship. Happy to explain everything. Fixed the toilet leak and gave us helpful tips. Will definitely have Gilbert Sr. back for future repairs as needed! read more

This company came out because we requested service through our home warranty (AHS). We had a running toilet, two leaking faucets, and a leaking water heater. We were told by the service guy all this was attributed to a high psi and we needed a prv installed to reduce water pressure. The home warranty would not pay for that or anything else until the prv was installed (to be paid directly to Loyalty Home Services). We requested a second opinion. The service guy said our water pressure was fine and within normal limits. AHS still did not approve repairs. Time for a new home warranty. And stay away from Loyalty Home Services. It appears they have lousy reviews on both Yelp and Google. read more

I called and left a message and I did not get a response. The Service Technician was good and repaired the PEX leak.

I just had a very positive experience with Loyalty Home Services after they were dispatched by my home warranty company to fix my garbage disposal. We'd been smelling something gross off and on and finally looked under the sink and noticed what rough shape our disposal was in. I got the call to schedule my appointment less than an hour after I filed my claim and they were able to give me a window the following day. Gilbert gave me a call to let me know he was on my way, arrived promptly and got to work. He showed me the issue and let me know what he could/couldn't do. Because the power outlet was on the other side of the cabinet (not sure whose great idea that was), he wasn't able to pull the old cord out/install the new cord, but that wasn't a problem- my husband can drill right through. Gilbert was in/out in 30 minutes. He was very professional and did a great job. While garbage disposals are the same cost as filing a claim, obviously the warranty company covered the labor costs, and I was grateful to be able to check this thing off the list. read more

The word "Loyalty" in the name of this company should be omitted. Last month a technician was sent out through my home warranty to address a leak stemming from my shower. My first issue began with general communication. After having to come out on two separate occasions the technician finally identified a leak in the shower drainpipe. However, at the time of our phone call on Thursday, he failed to mention there were pipes blocking his access (which I would have gotten moved promptly) . Instead I had to find out days later through my warranty communication. Second, when I asked the company for a write up of the issue (I.e. a short summary of the problem), they refused to send me anything documenting what they found. They "weren't getting paid to do that", despite the fact that they received money to do a diagnosis (which should certainly include a diagnosis report if requested). When I got my warranty to finally approve the work, Loyalty Home Services said they refused to work my case (after days of intentionally ignoring phone calls from both myself and my warranty to begin the new work order). As others have mentioned these people are scummy. They should rename the company to "Shady Home Services". read more

Had to go through home warranty for water heater repairs. No hot water. Xavier came out and stated it needed a new element. He proceeded to complete work. He released the pressure release valve on the top to make the water heater drain faster(which is not necessary). After repairs completed the next day hot water heater was dumping water out the over flow that is connected to pressure valve. Loyalty refuses to come out and fix as it is a "new" problem. Home warranty refuses as they do not cover "leaks". This is one SHADY business. Your tech is the direct reason for the leak and wont stand by what has happened. I hope I never see your company name come across any media platforms. I will make sure to express my opinion on how shady Loyalty really is. But don't worry it has been repaired by another plumbing company for a fraction of what you would have charged me. I only wish I could rate Loyalty a zero star cause thats your true worth read more

Another good experience with Loyalty! Our garbage disposal conked out on us and was leaking from the bottom. We put in a claim thru AHS that evening and by the next morning Loyalty gave us a call to set up our appointment. Unfortunately they called on Friday morning and were already booked throughout the day and only did emergency's on Saturday so we had to wait until Monday but we got an appointment between 1-3pm. Our tech, Gilbert, gave us a call around 1145 and kindly requested if he could come earlier than scheduled and we gladly accepted. Man... Gilbert was in and out of our kitchen so quick I didn't know what hit me! He clearly knew what he was doing and made short work of replacing our disposal. I asked him a ton of questions (some pretty silly since I'm not very knowledgeable about home appliances) and he answered everything with a smile and lots of context to help me understand. Very happy with the outcome, thanks Loyalty! read more

I recently (May 16, 2022) had a problem with my garbage disposal and AHS assigned Loyalty Home Services, LLC. I was immediately contacted to set up an appt and Xavier was at my home within one day! He notified me when he was on his way and actually was early! He immediately knew the disposal would need to be replaced and had one on his truck and he was finished installing within a very short time. He cleaned up the area and couldn't have been more professional or capable! I will definitely request Xavier for any plumbing problems! Very honest and trustworthy!! read more

If I could give negative stars, I would. They were sent by American Home Warranty (another nightmare, don't use them) for our rental property, didn't do any work, said that the toilet tank was cracked due to physical damage (it cracked with a hairline size in the middle of the night on its own while AC was blasting, and it was a 25 year old tank) and they probably wanted us to pay for the replacement rather than getting the cheap rate from AHS. Caused us a lot of callings to get a second opinion from another plumber (Pruitt's Plumbing, very prompt and responsive), and they agreed that there's no physical damage, just a heat/cold crack and replaced the toilet tank for us per warranty. The second item was a stuck faucet. They told us that it could not be repaired and had to be replaced, and it's covered by the builder (no, we called, just the parts, not the whole faucet) and told AHS that the service was completed (it's not) and closed the job. When we bought a faucet ourselves since we're tired of the back and forth and just asked them to come replace it as they're supposed to, they never responded. Loyalty Home is a very unscrupulous company and essentially took our co-pay money and did nothing. read more

A pipe burst in my kitchen and Mark came right out. He fixed the problem right away quickly and efficiently. He was professional and personable and I appreciate his assistance. Their prices are more than fair and the office staff is very nice. read more

If I could give less than 1 star I would. Came out under American Home Shield for a leaking hot water heater. Person was barely here 5 minutes. Took a couple pictures and said, "oh yeah, you need a new water heater". When I called AHS they said his report was the water heater was fine. Scammers along with American Home Shield. read more

This company is not to be trusted. I called and spoke with a few reps and left several messages to get our water heater issue resolved and wanted to charge me an extra $200 on top of our original service fee. Horrible experience. read more

The tech can to unclog our kitchen sink. He could not get the job done. He told us we have roots in the drain. He then said he needed to make a few calls to get a scope and a bit fit the snake (Why he didn't have a bit for the snake???). He then drove away and left my front door opened. After reaching out to Loyalty Home Services we were told he left because there was nothing else he could do since it was a root issue, no apology for the front door. We just had the lines hydro jetted and scoped, it was a grease clog, no roots! This company has no idea how to conduct themselves if there is an issue, they do not have proper tools to get the job done and are very willing to blame the customer for their own inexperience. P.S. We just heard back from the owner and it turns out the tech is his younger brother. He still is going with "We have a cracked line and roots", even though the hydro jet company confirmed it was grease by video examination. I would believe roots and grease build up do not look look the same on video? Maybe the "Roots" were the tomato stems my wife told you about? read more

beware of psi and loyalty plumbing fraud! we had american home shield warranty... they called loyalty plumbing. we had a leaky faucet. "mark" came in to house with no tools or clipboard...looks under sink, has to use our flashlight since he's unprepared...under sink in less than 10 seconds, doesnt even turn the water on, takes no pictures or videos, then heads outside to read pressure reading at hose bibb, it registers 95 psi. and....thats it! he starts to leave and i said...wheres the estimate or repair? he states "you will get an email sometime today." we did not! we get an email from ahs stating that because of high water pressure, this is out of warranty!! livid! we had 4 calls into loyalty plumbing to discuss this and left 3 messages, they never picked up the phone once, or never returned our calls.. so much for customer "loyalty" right?!! we call phoenix water department and have field mgr jesse come out to inspect high water pressure. he states quote... "phoenix water department recognizes high pressure at 110-120 and a psi of 95* won't cause faucet to leak, if it did all water faucets and fixtures would be leaking." our faucet is over 13 yrs old....it just needed an o ring!! mark never asked us how old faucet, sink or house was. his erroneous diagnosis made the warranty null and void! beyond livid and on phone with ahs mgr tia coleman...she credits back the $125.00 service fee, sends out 5point plumbing (for free since its a second opinion) where the owner, dustin came out and honestly assessed the problem...just needed one o ring! i wanted to immediately cook him breakfast and hug him for his professionalism and sheer honesty!! we immediately give him a glowing 5 star review on internet. to recap: stay away from loyalty plumbing!! nothing honest or "loyal" with these blatant thieves! we would have been charged $125 service fee plus loyaltys $375 to change out faucet,...so a grand total of $500....! when it only needed one o ring!!!!!!! shame on you mark at loyalty plumbing!! tia coleman told me they were going to pull loyalty plumbing out of their contractor list...and i will monitor and follow up to make sure they do, as i see others have complained about the very same issue: high psi and null and voided contract because of it. because of horrific outsourced customer service at ahs... we kicked that shady unprofessional business to the curb! read more

Likely not a certified plumber, reminded me of an apartment complex maintenance guy who just wanted to fix the call order and move to the next job. He told my wife to not use the spray valve button on the faucet or it would continue to break. The button is supposed to be pushed since its a spray valve. When I called him out, he said that AHS wouldn't approve a new faucet despite being covered in my warranty plan. Poor form and cannot be trusted. read more

These people are con artists...their representative Mark came out and lied thru his teeth. Said he would be back to install the toilet and has never showed up. These people are trash. I am calling American Home Shield for a refund and a new plumber. read more

Our home warranty used this company for a claim regarding our plumbing claim. Our 1st floor ceiling was leaking water. The plumber that came out determined it was leaking from the grout in the shower and the claim was denied. Another company came out and removed the drywall determined it was a pipe leaking from the shower line. There was no signs of leaks through the grout. We had to get a 2nd opinion from the warranty company and they determined it was the pipe from the shower line. Also indicated the assessment of the grout leaking from the shower was a poor assessment. Don't use these guys if you don't have to. Save yourself a headache. read more

We called AHS for a faucet that won't shut off at the Washing machine along with our Water Heater (80 Gal) that only delivers 10 min of hot water. Mark was sent out by this company, showed up driving a different company's van with a "Brothers" logo and info, and parked it in our driveway. He checked out the Water Heater for a few minutes, tried to upsell us to "Cash Out" with AHS and he would do it on the side. He replaced a thermostat saying that is what AHS directed him to do, never looked at the faucet, and left. I tried calling him back as he pulled away and texted but got no answer. Conracted AHS and they made another appt for 2 days later for him to return. He came back in same van, twitching and didn't fix water heater and left again. Then got email to contact AHS, to find out he lied to them saying the faucet and water heater were damaged by my wife who wasnt even there, and now they will not cover any repairs. We never saw or received any type of paperwork or notification of his repais or findings. What a rip off artist, plus a 10 carat liar. Got nothing but excuses and attitude from him, plus had to clean up the oil his van dripped in our driveway. Costing us another Service Fee, still no hot water, and having to read more

AHS sent them to check out my hot water heater, he was here all of 2 minutes to tell me I need a new one, and that it will cost me 150.00 that is not under warranty. But I must wait for American Home warranty to call me. They did, but now Loyalty who will be doing the replacement won't call me back. Left several messages, they will answer the phone for AHS, but not my number. Was told could take up to 2 weeks to get the water heater. I would advise to let your home warranty company know not to use them. read more

We had a leaking water heater and our warranty company AHS assigned Loyalty Home Services. I had read negative reviews on them so I was skeptical. Xavier came out to assess and said it needed to be replaced and would contact AHS. They approved it and then Gilbert came out today to install it. He did such an excellent job and I am pleased with the work and professionalism. Thank you Gilbert! read more

Xavier was sent to my house by my warranty company. He showed up on time, did not even look at the leak in my pipe. He was here less than 5 minutes, said he was going to go change his clothes and come back. That was the last we heard from him. read more

Plumber fixed a small leak and broke my shower in the process. Doesn't care and refuses to do what is necessary to fix it. The company is a scam, a ripoff, and absolutely fraudulent. read more

This place is an absolute scam. Someone came out to tell me what needed to be fixed, I was charged and nothing was ever done to remedy the problem. I have left several messages without a return call. I also intend to report them to the better business bureau. It takes a lot to irritate me and cause me to write a bad review but this is outrageous. They last visited in March and claimed I would hear immediately regarding Coming back with appropriate materials. read more

No start for this company. I the plumber named Mark came to my house in ref to the toilet handle being broken from natural wear and tear. Mark looked at the toilet and said he was going to take pictures of the broken piece on the handle and they would be getting back to me. When I called AHS to get the status of my order. They specified that Mark said the handle was forced to break. Which was a lie on his part. He just did not want to replace the product. I give this organization a a negative 10 stars. If you are a customer of AHS please please ask for another plumber because Loyalty ( Unloyalty) will rip you off read more

Very bad service. They came out for a plumbing issue in my rental. They left without fixing it and didn't even reach out and explain what was the problem and why they didn't fix it. I tried to reach them numerous times. They never answered the phone and never respond to voicemail. Very very bad service. All they did was to collect service fee. read more

Do not use these people. Worst customer service ever! I went through these people through my home warranty service. My appointment was at 10, so I called earlier to try to add on work order, and they flat out refused to because they already had other jobs scheduled. No flexibility or friendly customer service what so ever. The tech was on his way and you would think they would appreciate the extra business. I get that jobs have to be scheduled and and prioritized, all that, but they offered no alternatives like rescheduling. The lady on the phone, Alex, was a total B, totally rude. And then I asked to speak with the owner, Alex told me she already spoke with him, and said he would also refuse. When I threatened to write a review about them, the lady Alex said fine then I will just have the technician refuse the job. In no way was she helpful. read more

After reading these reviews I am very grateful that I had Xavier for my technician. I was referred to this company by AHS, and Xavier has been to my place twice. He's very knowledgeable and professional. read more

It takes A LOT for me to write a bad review on Yelp, but when it comes to home repairs, I feel obligated to share my experience. My water heater went out in my rental property a few weeks ago. I submitted a claim through my warranty company and they lined up Loyalty Home Services for the repair work. Everything was off to a great start - they came out right away, and per my tenant, resolved the issue. My tenant mentioned that they wanted to talk to me, but I never received a phone call or any communication from them. Less than two weeks later, the hot water went out again. I reached out directly to Loyalty Home Services to ask them if they could go back out and take another look. The technician explained that the previous repair wasn't done correctly, so they weren't able to properly repair it either. However, that didn't stop them from working on the water heater in the first place (when they knew they couldn't/wouldn't correctly repair it) and took payment from my warranty company. They told me that I needed to take it up with my warranty company, so I gave them a call. Warranty company said that since we were still within two weeks of the original service call, LHS was obligated to go back out and resolve the issue. When my tenant called them in an attempt to schedule service, they refused to come out and said that I needed to speak to the warranty company again. I called LHS at least five times, leaving them a message each time and even text messaged the tech directly. No one ever answered the phone, returned a voicemail or even returned my text message. When I called my warranty company back and explained all of this, the rep even tried calling LHS. Big surprise... they didn't answer. Ultimately, my warranty company ended up referring me to another company, but hopefully this experience motivates them to remove Loyalty Home Services as a vendor. Honestly, I've never had such an unacceptable and unprofessional experience before. It makes me sad that a company would behave in such a dishonest manner. read more

My experience was hands down the worst I have every encountered with AHS. The Tech was rude and dismissive, walked in looked at my job, went to get tools, then left. They told me since I was frustrated when he got there (he was over an hour late and I had been waiting at home since 10am) they would refer the job to someone else so they didn't get a bad review! So disappointing to see small business taking no pride in the work. Treating customers so poorly. Do yourself a favor and find a new PLUMBER!!! read more

I am elderly and my plumbing backed up in two bathrooms suddenly. I cannot live without a working toilet, and the shower was horribly backed up. I called AHS, my Home Warranty Company, and told their rep, Joshua, I needed immediate help! According to my phone, that was at 12:23PM, Gilbert arrived by 2PM, He expertly unclogged the system which fixed it by 3PM! I couldn't ask for better service! Thank you so much for taking care of this so promptly! It was a miracle!! read more

Loyalty came through American Homeshield warranty contract to fix or replace a broken garbage disposal. When the tech arrived, he said it needed to be replaced. When he brought in the new unit, it was too wide and would not fit in the space available unless they removed a water purification system. I asked about a getting different unit. He said that was what they had. Apparantly they don't offer or don't have but one size disposal. He offered to get AHS to authorize a "cash out" where Loyalty would step aside and AHS would reimburse me for the expense of getting another unit that would fit and having it installed at my expense. All he had to do was file the appropriate paperwork. He said would do so immediately and I would receive confirmation of that shortly. I never did get than confirmation and have called several times since June 21th to get them to complete that process, to no avail. I have also called AHS to get them to clear it up. They say they have contacted Loyalty several times over the last month. Nothing has happened. I have disputed the $75 service charge with AHS through my Visa account. Right now, Loyalty has my $75 and I am out an additional $200 for the purchase and installation of a new disposal that should have been covered by AHS and repaired by their contracted provider, Loyalty Home Services. I would not hire Loyalty again under any circumstances. read more

Our bathroom sink leaked. Loyalty came out and did a temporary repair because they said they needed to confirm with American Home Shield before a permanent repair could be done. Loyalty submitted a claim to AHS stating we had a toilet drain leak not a sink pipe leak and AHS refused to cover the repair. The toilet did not leak, a sink leaked We have called (without response) to Loyalty to have them correct what they submitted to AHS because AHS will not approve the repair without input from Loyalty. Many, many calls later, we received no response from Loyalty although Shirley did answer for AHS. We are now going to have the sink leak repair done at our expense. DO NOT USE THIS COMPANY OR YOU WILL BE SORRY. read more

Do not go with this company!! They started off fantastic as they were referred from our warranty company. They arrived on time, texted prior to coming. However, after 2 attempts at unclogging whatever was in the garbage disposal, they left stating they were going to come back with a camera. Instead, they closed out the ticket with our warranty company stating that all of the work had been done (which it hasn't) and won't return any of our calls. I had high hopes as the technician, Xavier, who was here was cordial and timely. But NO!!! Do not use!!! read more

Loyalty came to look at our hot water heater thru a home warranty company American Home Shield. The tank was deteriorated and leaking from natural wear and tear. Loyalty told the warranty company we had a "pre-existing " condition which negated any chance of having it covered. American advised us if Loyalty could update the preexisting to normal wear and tear then we could have it replaced. Loyalty never returned our phone messages. Not a company we guess to do business with. read more