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    Lowe's Home Improvement

    2.1 (176 reviews)
    Open 6:00 am - 10:00 pm
    Updated 1 month ago

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    Hooded Jacket

    The service was terrible. I needed help with getting the item in a locked case. The guy was very rude to me, so I left him and the store. I don't need to shop here if employee(s) are treating their customers or me like that. The selection is good and the store was pretty much organized. The value is okay.

    Website page

    It was a horrible experience. I came here on March 3rd to return an order that I purchased online on December 27th. It says clearly in one of the items that the return is ok before March 27th. The other item was a bit confusing because on the website it says 2 contradicting things, it says not eligible for return and in green below it says return before March 26th (see the screenshot) !! Then I came to know here in the store that the return policy is 48 hours !! WHAT?? With all this mess in website and return policy, those were not the only 2 problems, actually the biggest problem is when I came to this store in Renton, although the CS lady and her direct boss were very helpful and tried to give me an exception because they saw it still in the packaging and they opened it themselves, the problem was they needed help from a higher level manager who was in her lunch break and when they called her and told her about the story, she just responded on the phone "tell the customer no" !! So I was like, aughh, guys I'm a frequent customer and even now I came here to pick up an order of $200 +. I need to be treated differently, so I asked to meet that manager. It looks like that was my mistake because I interrupted her lunch break and had her come and meet her customer who is supposedly paying her salary. She came with a clear intention not to get it done. I explained to her the confusion and showed her the website conflicting messages and told her that I am a good customer to Lowe's, etc but no way to get any help from her, let alone her uncomfortable facial expressions she showed while talking to me. It's my first time ever to hear a store manager say that the system doesn't allow me to do it, she's funny !! I have been dealing with Home Depot as well for years and never faced any issues returning items after the return window and they were always helpful and willing to find a way out. Now I learned the hard way to never come back and do business with these kids.

    Debbie N.

    Employees at times are hard to find but today, Lowe's gal by the name of Kayla was very helpful. She helped me pick out paint color choices, explained difference in paint finish and paint brands. Purchased a sample to trial.

    Service is shit.. I was told 20mins ago that someone was gonna help me. I'm standing right behind the cash register person. Just so they know I'm still here waiting for someone to come get something off the shelf with a forklift.

    Stitch inflatable that I waited for 40 over minutes for.

    Was here this morning at 10am for a mobile pickup. Not many customers inside the store. We decided to check out the store as it looks clean. I found a Halloween Stitch inflatable that I wanted to get so I asked a female employee to get it for me. She told me that inflatable has a hole in it and not for sale. But it doesn't look like there's any problem with it tho. I feel like the employee didn't want to sell it to me maybe she wants it for herself later? Then after wondering a little around the store, I decided to ask another person to help with it. She told me someone will come and help me retrieve it from the top shelf as employees are on lunch break. I waited for 40 minutes assuming lunch is 30minutes but no one show up at that area where I waited for help. There were many employees around (workers with red vest, office ppl coming in and out of the corner office by the garden entry but no one ask me if I needed help..so I waited for 45 minutes for nothing. Overall employees at this site are incompetent.

    Kirstin H.

    If you know what you are needing and where to find it, it's a great store. Lots of parking, and it seems like they are well stocked. If you need help or advice with anything, I suggest you do your research online before coming in as you probably won't get much reliable support. I came in looking for a dishwasher with specific functions and was told that only the 2 most expensive ones had what I wanted. Luckily, my gut told me to double check so I went to each machine looking for what I wanted and was able to find what I needed for half the price and it was even the same brand as the one suggested. That did not leave a good feeling in my heart...I'm not saying that they deliberately tried to upsell me...but it felt like it.

    NEW FRIG IN THE GARAGE

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    4 years ago

    Good stock, good customer service! Find what I'm looking for 90% of the time. It's clean and well organized!

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    Highlands Ace Hardware

    Highlands Ace Hardware

    3.4(37 reviews)
    1.9 mi
    $$

    This place has all the things I need! Wood, lighter, wood chunk charcoal, good service, and great…read morevalue for all my bbq needs! I could spend a whole day here! This place is bigger than the one in Davis! Seems like Ace is big up here in the PNW! Nice!! Solid A

    I don't go to hardware stores often, but when I do it is to this Ace Hardware store. The store is…read morelocated in a shopping complex that no longer is super popular, so there's always parking. The store itself is small, well maintained, and a solid selection of items for any apartment dweller. I've bought keys here, tool boxes, nails, and other small purchases. I find their customer service to be very solid 90% of the time. I never am talked down to, and typically approached kindly. There was once a young employee would pop up every three minutes to ask my friend and I if we needed assistance but I passed it off as him being very bored and hoping that there was something he could do. The store seemed overly staffed that day in December with more employees to customers by 5:1. Everything was immaculately faced on the shelves that day! It is an easy store to navigate with competitive prices. I have always gone to the hardware section so I can't really speak to the plants. The cashiers have been pleasant to funny to me. Once I bought a novelty drink - one that proclaimed it tasted like Thanksgiving - and asked the cashier if she had tried it. By the end of her describing the product I was laughing so hard and opted to take her advice and only buy one bottle fully expecting to hate it. Her description was 100% accurate.

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    Highlands Ace Hardware - Ust the app or their key fob for discounts.

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    Highlands Ace Hardware - Main entrance

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    Main entrance

    Pacific Supply

    Pacific Supply

    4.4(106 reviews)
    9.6 miCapitol Hill
    $$

    Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

    Pacific Supply is a real neighborhood hardware treasure on the Capitol Hill. The employees are…read morealways well-informed, welcoming, and truly helpful people, the sort of service that you will not receive in the mega stores. They stock an unexpectedly good range of goods considering it is a local store, not very high prices, and even a senior discount. The parking is not that bad, however, the 30-minute load zone in front can help. Any small project or hardware, we are a dependable and community-oriented store.

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    Pacific Supply
    Pacific Supply - Window Display

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    Window Display

    Lowe's Home Improvement - Poinsettia

    Lowe's Home Improvement

    2.3(149 reviews)
    3.7 mi
    $$

    The pricing at Lowe's confuses me. Under 150 dollars for a giant tarp on posts to go over your BBQ…read more*a nice one*. 30 dollars for a throw pillow on clearance. They have recently renovated this location, I believe, or at least moved things around and refreshed the look a bit. It's a good change. I enjoyed the new feel to it. I was disappointed that the garden center's outside doors were locked. But plants were lined up outside. Don't really get that either. So I walked back and forth from the cashier/exit doors, with the approval of a very nice Lowe's lady, and got what I wanted then brought it back inside and checked out.

    Bought a bottle of Slime sealant to fix leaky tire on a hand truck. I ordered online and picked it…read moreup. Seemed painless. However when I got to the location where the hand truck was in the city, realized the small stretch of hose you need was missing from the side of the bottle and the bottle was unsealed. Someone already tried to use this and also found hose was missing. I had to go back to Tukwila, and the Asian lady at customer service with black and gray hair ARGUED with me and said it doesn't come with a hose. She was extremely rude and combative. I told her the instructions on the bottle explicitly stated that there is a hose and you can clearly see the indent area on the bottle where the hose is supposed to be. She only reluctantly gave me a refund. And I'm sure just put it back on the shelf so someone else can buy it and get screwed. This lady shouldn't ever have a job involving customer service. She acted like it was her job to insult and drive away customers. If that's the case, good job. Even though I live a block from this store, I'll get what I need from Target, Home Depot or Amazon.

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    Lowe's Home Improvement
    Lowe's Home Improvement - Ready for landscaping

    Ready for landscaping

    Lowe's Home Improvement - Wreath

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    Wreath

    Lowe's Home Improvement - hardware - Updated May 2026

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