The Amazing Mystery of the Lowe's! This place is very clean, organized, well stocked & nice. It is a model home improvement store. Employees are helpful & attending to the customers. Some of the employees are a bit clueless & dinghy. Punctuality of some departments is not their routine but they try to satisfy your needs. Lowe's is good for some specific items which cannot be found elsewhere. For instance, I purchased a steel door with sliding window & screen built in it on the top, for the outdoors. Steel, because it wouldn't rust or rot by the rain easily. I needed it to be installed for the laundry room. It become the laundry room's door to the backyard. This type of heavy-duty door with window could not be found anywhere but at Lowe's. I needed the window for ventilation because laundry room can get stuffy & hot. The funny thing is that the employee in charge of the section did not even know that he had the door. I saw the door online & I directed him to the door & purchased it! Didn't I tell you some of the employees are dinghy?! In comparison with Home Depot Tech Center Poway, Pricewise, on some items they are competitive with Home Depot but on other items, they are pricier than Home Depot. As far as variety & selection, Home Depot has more stuff but as I stated, Lowe's has specific items of its own. Garden selection is tidy, organized & neat but not as much in variety as Home Depot. The Amazing Mystery of the Lowe's Now you may ask, what is the mystery? It is amazing how this place has been in business for so many years! Every time I go there, there are more employees over there than customers! No customer in sight but employees standing all over, the place is all tidy & nice, all dressed up & nowhere to go! First, I thought it was only me, because I go there early in the mornings but then my contractors also stated that they always wonder how this place stays in business! Those of you who go to this place are now laughing & nodding your heads & saying damn he hit it on the nail! I can see you behind your monitors! I mean what's the story with this place? Is this Lowe's a front business for some bizarre hidden deal at the back? Are Alien experimental labs at the back of the store? Is there a CIA Safehouse at the back of the store? Special Black Ops? Is there a bunch of whacked out liberals having woke sessions at the back?! Inquiring minds want to know? What the hell is really going on here? So bizarre, so bizarre! So, that is the mystery of the Lowe's! Overall, it's a nice place. read more

Today I stopped into Lowe's to ask for a refund of an appt to measure for a frig that we decided not to purchase for various reasons. Customer Service advised I would need to talk to Rosa, the Installed Sales Manager. She came up to Customer Service and was familiar with the appts that were in process and was super accommodating about giving us the refund and advice about other products that might fit our need better... she was VERY on top of things. Then, while shopping in the store I ran into Rosa again and she asked if I needed help. She was both friendly and helpful and all about Customer Service, something I appreciate more than ever! read more

Do NOT... I repeat.. DO NOT BUY A DOOR w/INSTALLATION FROM LOWES. I could write out the 10 page story of my experience but I cannot fathom spending another minute of my life wasted on them. Long story short, took TWO YEARS to resolve all the issues and get a refund. HOURS UPON HOURS of phone calls, emails, empty promises. The most incompetent unprofessional service and customer service I have ever encountered. I will die early from this experience. You don't even deserve 1 star. Do better. read more

My dryer has been working on and off for months. Then just stopped. I knew I needed a new one but I couldn't find one the same size that didn't sacrifice load size. I had trouble figuring out what I needed to purchase online, so I went into the store. All employees are in face masks. They offer hand sanitizer at the entrance and exits. Social distancing in the lines. I waited until the holiday sales and Lowe's had the best price. I also upgraded from electric to gas. Lowe's also had the best price for a gas model in the max size that would fit in my house. These are things you need to know. It will cost $30 for removal of the old unit AND if you want free install/setup you must purchase all the accessories. They would not install if I wanted to use my old venting. I purchased on a Friday night, they delivered on Monday a holiday! I was called Sunday night and given my delivery window of 2pm-6pm. Monday I got a text message at 12:50pm stating they would be there in 10 minutes, they arrived in 2 minutes! Luckily I was home and didn't leave for lunch. Or I would have missed my delivery. Glad they came early but would have liked more warning. Delivery guys had masks on which was great. They didn't have any shoe covers, I had to lay down towels to protect my new carpet. I wasn't happy with how rough they were with my new dryer. They banged my metal screen door lock so hard it doesn't lock smoothly anymore. Also they didn't really try that hard to keep off my carpet even though I put coverings down. After the install was done they stepped out to let me test out the dryer and make sure everything worked before I would sign the delivery documents. Which I didn't get a copy of, you would have to take a picture if you wanted it. Overall my experience with this order and delivery. Ordering in person is best, you can find out about all the exceptions and fine print. It was easier to do in person than guessing what accessories I needed. Delivery wasn't the best, I know they are busy but I don't want a broken new dryer. They were wearing masks which I appreciated. read more

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We had a great experience with Julia in the kitchen design department. Great advice and a competent designer. Highly recommend. Ryan in flooring was great too. Treated my wife very well when she went in by herself. Very knowledgeable read more

This is my "go to" Lowes in San Diego (OK, it's in Poway). It's large, well stocked, and kept organized and clean. The Garden Center is very good. The associates are friendly and helpful. Parking is easy, and I never seem to encounter much of crowd in the store. read more

Poor Customer Service. But no surprise, judging from the rating here, they don't appear to care. I tried to return an 89$ item and lost the receipt. They would net even give me store credit. I spend thousands here and then they pull this. Complete crap. Home Depot is the preferred big box store now. I never have this trouble with them. read more

I went to the store Wednesday afternoon for closet doors, I waited in the door department for about 10 minutes push to help button several times no one showed up, went to one of the associates and I ask them is anybody that can help with the doors she said I'm sorry Oh well here's your rating read more

I am sharing this review in the hopes that at least someone will see this and know what kind of experience to expect--at least at this particular location. I recently moved to a new house and so I needed a washer and dryer delivered and set up. I had my delivery scheduled for 7/14/21 early afternoon. Seems simple enough. I get the day off of work and wait for them to come. Later in the day, suddenly my delivery is rescheduled for early evening. Okay--a bit inconvenient but I totally understand, given how busy they must be. Early evening comes around, and an employee shows up in a truck. He gets off the truck, laughs and says "I don't have your appliances man!" At this point I can't tell if he's joking, as he's laughing as he is telling this to me. It then dawns on me that he was being serious. He then tells me "sorry man you'll have to reschedule it", and just drives away. Immediately after, I spend the next 2 hours trying to call the store and nobody answers the phone. I wait until the next morning and I was finally able to reach someone. I spoke with "Justin" and he indicated to me that they had made a mistake on their end, and they assured me it would be delivered today. The evening rolls around and I have yet to take delivery of the appliances, or receive any updates on the order. Still, no one answers the phone when I try to call the store for an update. As of this review, I have yet to receive any updates from Lowe's. What they are doing here is absolutely criminal. Not sure if this is an issue with this particular store or if it's more widespread. Either way, I would not recommend purchasing anything here for delivery. Absolutely horrible communication with the customer, and not to mention my order was rescheduled multiple times and I have still not received what I purchased. read more

This store is the worst ever. I normally love Lowes but this one is horrible. I was sold someone's return that was put back on the shelf and now they can't take it back because it's not even the right product. $18 isn't worth fighting about when I can go to Home Depot like I should have but was trying to match a light fixture with one i already have that was a Lowes product. Nobody here is ever around to help and those who are actually knowledgeable are swamped with other employees trying to make them do their work and managers bothering them with petty crap. Save yourself time and effort and go to HD read more

I always get my keys cut here. The associates are all friendly and accommodating. They go above and beyond serving customers. More power! read more

Good Lowe's location with a large parking lot. The store is big and has everything you would expect. Staff was friendly enough and they have self check out read more

Lowe's Home Improvement - Hardware Stores Near Me - Poway, California

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Will F. Store Director I typically don't do complaints on reviews as I feel like it would never be resolved but I figured I'd give it a try. This was the first time I've ever felt invisible as a customer. Having worked in the service industry for a long time, I know when a customer exaggerates on wait time. Granted, the 3 associates at the Appliance Department were busy helping other clients: one senior associate was helping a couple and 2 guys who look like they were in their late 20s/early 30s were helping one client -- so it was what looked like a busy Tuesday night for them. I stood there for 10+ minutes, waiting to be helped, waiting to even be acknowledged. A simple "we'll be right with you" would have sufficed but to no avail. The 2 guys got done with their client, and I stood there, still waiting to be acknowledged. I even made a joke -- "it looks like it's a busy Tuesday night for you guys" -- to try and build some rapport. Instead, they assisted other clients who just arrived. I went to Customer Service not to complain but to ask for help. I asked to see a supervisor so that in the process, I could also provide some feedback about my interaction. The man who was there then relayed it to a younger woman who earlier, passed by me at the Appliance Center, while she was on the phone to what sounded like a personal phone call. When I asked her that I needed to be helped, she then proceeded to go to the "back" but at this point I was already disappointed with the entire experience. I asked her who the Store Director was and she pointed at the wall behind me with gusto. Will, if by any chance you are reading this review, this is more to inform you that you have employees who are ready to throw you under the bus and does not have ownership of issues and willingness to help. I am sincerely hoping that service improves at your store. read more

If I could give 0 stars I would. This was our first and last time using Lowe's for purchasing appliances. This has been an absolute nightmare trying to get an UNDAMAGED washer delivered through their third party delivery service. After waiting for over a week (and we paid for hauling of the old laundry machines so we were left without a washer) and three attempts of damaged washers and wasting my time staying home from work waiting for delivery and hours trying to get someone on the phone with customer care to resolve our situation, the dismissiveness and lack of care for our situation resulted in a refund and no further action and NO WASHER. Save yourself the headache and shop elsewhere. read more

Continued updates on the failed installation project. We have now hit the 1 year anniversary of the fencing project without resolution. Lowes has blaming the installers, the installers have disappeared, new installers have given recommendations to Lowe's, and Lowe's continues to take no action at all. They have told us they ordered the new fence, then a month later no order was processed, then a month later we can't talk to them, and then decided to blame their original employee (who also appears to not be findable). We now have propped our front gate open as are afraid we will void warrantee if we remove and the side gate now swells shut at any rain fall this season (and the side latch blocks the door further). We are in the process of going to small claims court because they simply will not refund the money for the gates (approx. 1K in total). We are dumbfounded that they would prefer to go this route then simply say mea culpa and give us the refund while we pursue another route to complete the project. read more

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Purchased an electric range in April 2024 that the salesperson recommended to us at Lowes in Poway. very excited to get a new oven as our old one was not doing the job anymore. Long story shorter we noticed was not cooking our food properly underneath would remain raw and on top would burn. called Lowes and they directed me straight to warranty. ok thats fine if it would have been the solution but 14 calls later and 3 technician visits LG refused to do anything about our defective LG range!! They kept stating there was nothing wrong with the range even though we literally cooked a pizza to prove to technician of our claims and also took numerous pics that were submitted by me and the technician. now we are well into the holidays and i have a defective range. beyond frustrated that Lowes would not take the bull by the horns and try to hep and even more disappointed in LG that they are selling defective products and even though i am still well within my year warranty, they refuse to do absolutely anything about it. Be very careful when considering LG products because they do not stand by there warranty commitment, rude on the phone and poor poor quality. i am not the only person that feels this way. ever since this has happened, i have learned of numerous amount of people having the same issue!!!!! If you want to waste your money, buy LG!!! read more

I have had the absolute worst experience with the Poway Lowe's Flooring Dept. I ordered $10,000 worth of hardwood flooring 2 months ago and there have been nothing but problems. There have been 3 installation dates and nobody has showed up. They also ordered the wrong product , forgot to order the glue (and wanted me to pay an additional $650), and as of yesterday they delivered the wrong flooring. They have given me wrong information about the installation process. There is so much more but the bottom line is please do not use Lowe's for your flooring. A neighbor was also telling me that she had the exact same experience about a year ago when she was remodeling her kitchen. Hoping to save someone else from a huge headache. read more

The Lowes Poway store has for three months provided incredibly horrific service to my 84-year-old mother who ordered a dishwasher on March 14 and two defective dishwashers were delivered over the course of many months of aggravation and phone calls, not showing up for scheduled appointments. Not calling when they're not gonna show up. no callbacks when she leaves a message, being transferred to no one, miss direction and smoke and mirrors from Lowe's All around. (I suspect to get past their 90 day return policy or her visa dispute policy). I have never seen such incompetence and disregard for a person, especially an elderly woman, from a company . If I could give zero stars, I would. read more

I drive 50 miles to shop at THIS location. The staff here is very helpful friendly and knowledgeable ! I came to the garden center to get some plants and I had the pleasure of having Kate ask me if she could help me, and HELP me she did. she is a WEALTH of knowledgeable !!! Her passion for all things gardening is infectious. I hope Lowe's knows what a treasure she is. she is patient kind and very attentive.I had a thousand questions and not once did she seemed annoyed or acted as if she had other things to do. THANK YOU KATE for all of your help, you are AMAZING :) read more

If you are looking for a subpar home improvement installation experience, Lowe's is for you. They are happy to take your money, but you better hope and pray the installation goes well. Otherwise, prepare for work orders and delays and insufficient communication. The installer was unskilled and unprofessional. Why did they install a wood gate instead of telling us that a vinyl gate would be better? I can't seem to get my gate/fencing issue resolved and have spent my precious time calling Installation Support without seeing results or movement for at least 6 months. Do yourself a favor-look elsewhere. Lowe's doesn't care about its customers and once the money is in their hands, they are off to their next victim. I don't expect perfection, but I would expect communication and commitment to getting my issues resolved. read more

Every lows or bigger picture every chain business is going to be a bit different than the next, in this case the store was very clean and neat. The customer service was OK, I feel like great customer service will show it self, and in this case It just wasn't happening, I had a large list of things to get and trying to find the right person in each area was really hard, which made my visit at this store a bit frustrating, also the way the store had their items set up was honestly confusing. Gegardless of the fact I still got my shopping done and found all of my items, so it was not a total failure. I will say sorry to this lows but I feel like some of your items are placed in the wrong sections, like tie wire in painting? Just one example, honestly over all its still a good store as long as you can find your way around. read more

Lowe's Home Improvement - Hardware Stores Near Me - Poway, California

Guy selling us the carpet was not particularly nice or helpful but he was the only one around. I had to follow up several times by phone and email for the quote and to put the order in. They contract out to Keller Interior to install which has been a disaster. We won't be buying any of the home services products from Lowe's again because of the experience with the sales person and with Keller. read more

We've actually had really good experiences every time we shopped at this Lowe's and for a few pandemic projects, it was the same story. The staff has always been super friendly, and even in some cases even funny. Our last visit when they didn't have what we needed, the guy helping us looked over both shoulders and then whispered, "you know I'm not supposed to be telling you this, but the "orange guys" have those. We thought it was just the funniest thing. Situations always pop up at home improvements stores like air conditioner we bought that didn't work or the storage shed that was delivered a week late. Each time we not only had our problems solved, but they've applied an additional discount for the trouble. I'm team Lowe's over the "orange guys." read more

The quality of workers are very poor and not the Lowes standards. They are unprofessional , rude unhelpful and un knowledgeable at this location. The manager is very rude and worst than workers. Like manager, the workers follow the suit. read more

Found everything I needed for my move. Woman at the front was super helpful when I had 12 of the same thing! I always find what I need in Mission Valley. read more

Purchased a refrigerator. Was given a 4 hour window for the delivery and installation. Delivery was not made during that day due to a damaged component. Lowes knew about the problem but never called to inform me. I had to chase down the solution (called CS and also had to drive to the store) and was given no consideration. In this day and age there is no reason not to call when a delivery cannot be made for any reason. Lowes wasted 6 hours of my time and I would suggest you find another appliance dealer that has better business processes. read more

I copied this review from one of the reviewers... "The customer service here is non existent. Go somewhere else, they act like they could care less about your business. One of the managers especially hates his job and takes it out on the customers and the employees. Don't go." Because this is exact how I feel. I would give a zero star if I could. read more

Adam T. Was a tremendous help today supporting me in finding not only the lighting that I needed. But provided additional energy saving options. Adam was walking in a direction opposite of the lighting department and still stopped to ask if I needed help. Top notch service from a great employee that went above and beyond! Thank you Adam! read more

The store is very large with a big selection of merchandise which also sometimes make it difficult to quickly locate something when you're inside. I find the online ordering for store pickup really convenient. There's a dedicated online order pickup desk to the left of the shopping carts before you get into the main area of the store so you don't have to wait in the same line for customer service and returns. You can also park in a designated spot and use the app to use the curbside pickup option. I also had an experience where one item in a buy one get one free package was out of stock. Shawn, one of the supervisors, was extremely helpful. He first helped me call other nearby Lowes locations in order to try to hold the item there and once that didn't work, he was able to order the product for pickup at the store even though the website was not allowing it. read more

Do you love the Home Depot in Poway or Mira Mesa, but hate the overall lack or help, dirty aisles, lack or in-stock products and the depressing orange color that makes you feel like you are in prison for a crime you didn't commit? Lowes is finally somewhere closer to me than Mission Valley! Hopefully you too! Wow. Clean Aisles, arraigned in a logical manner, and lit well enough that I didn't have to remind myself I wasn't in a survival-horror video game. A color scheme that was not designed by a guy who was probably fired from the department of correction for coming up with a scene that was too punitive. And get this... People working in the paint department. Who could actually answer questions, mix paint, and even keep track of the next person in line. Need help elsewhere? Push a button. Magic. A human appears, who knows actual usable information, assists you. No more wandering aisles for 45 minutes, then waiting behind a couple who want to make absolutely sure there are no more cases of DDT hidden in the back, then waiting another 20 minutes for the Home Depot clerk to help the other nice couple who cut in front of you, only to be told that the clerk works in plumbing and NOT faucets, thus cannot possibly help since once brings water while the other dispenses it, but he'll be sure to let the faucet guy know someone needs help assuming the faucet guy is not waiting to be bailed out of prison. Best yet, cashiers who don't assume you're a criminal. I'm so happy that we have Lowes in Poway. It's an extra two miles of driving each way, but more than makes up for it in time saved. I will be back. read more

Came into the store on 11/24 to look at refrigerators for our new home. We asked a few guys standing by the fridges regarding best ones and none of them knew. They went around the store and found a man named Perry to help us out. Perry was very friendly with a great personality. He was quirky and funny. Made you feel very comfortable and he did not pitch sales like a straight edge sales man. He joked with you but was also so knowledgeable about the products! Perry printed out the info for the two fridges we were interested in and let us know to call him with any questions. We headed home and did our research and finally decided on a fridge. Two days later, we called the store to make the order. First time, the customer service rep hung up on us. Second time, they transferred us to appliances and we never got connected. We hung up and tried to call again. Third time, we got to appliances and was able to speak to Perry but Perry put us on a long hold and then never came back to us. We called back again but Perry was unable to pull anything up in the system. After that, we decided to give up and shop around, rather than go through the hassle of getting a fridge through them. read more

Terrible experience buying a refrigerator at Poway Lowe's. My husband ordered the frig we had decided on at the store. We were called with 4 hour window for delivery a week later. When the delivery was made, we noticed a huge gash in the back of it- like someone had taken a sledge hammer to it. Ok, things happen, I get I it. The driver loaded the damaged frig onto the truck and drove away. He did not know when or how a replacement would be made. My husband tried calling the appliance dept of Lowe's for several days, no answer. He finally went to the store personally and asked what was going on. A disinterested employee dug up our rreturn receipt and offered to try to set up another delivery for another week or two in the future. We canceled the order. Bad customer service, long wait times, won't doom business wIth Lowe's again! read more

I've never bought a appliance or had one installed by lowe's its just a convenient place for me to pick up supplies for my never ending projects around the house always well stocked and clean all associates seem to be friendly and helpful read more

I have just had the worst experience with Lowe's. I will never use this store again. I ordered a ceiling fixture online on November 14. It was scheduled to be delivered on November 15. It did not arrive and several days later I called the one 800-number asking where my light fixture was. They told me the store lost the order for delivery, and scheduled me for delivery two days later. Two days later - no delivery. I then called and spoke with Devlin - a store manager who rescheduled the delivery for me for a couple of days later. Again no delivery as scheduled. I called the store again, and after being on hold for about a half an hour I finally spoke with a manager who he said when he was with the customer and would call me right back. I never received a callback. I had to call the one 800 number again yesterday, and they rescheduled delivery for today. Today, the fixture was actually delivered, but they literally threw the box over my fence and now the box is dented and I don't even know if the light fixture works based upon the fact it was tossed over the fence. It's impossible to get hold of anybody by phone at the Poway store. I spent over an hour on hold over the past few days -it's quite clear they don't care about customer service. It's back to Home Depot for me. Never again with Lowes. read more

Lowe's Home Improvement - Hardware Stores Near Me - Poway, California

My husband decided to go through Lowes to update our kitchen. He said the salesperson made it seem very easy and that Lowes would help him coordinate all the steps to replace our cabinets, countertops, sink and appliances. We paid for someone from Lowes to come do the measurements for the cabinets and of course, we found out this week that the measurements were off quite a bit. In August, we financed $14K for the cabinets and installation. They arrived in November in boxes and were scheduled to be installed two weeks later. The installer was going to do the job Mon-Wed this week. He worked all day Monday and Tuesday. When he came on Wednesday, he left within one minute. My husband left him several messages and didn't hear back. Today is Thursday - he's not here and not responding to calls. My husband called Lowes and was told that he said there were exposed electrical wires. What was exposed are old telephone wires, that my husband covered with tape and a glued on plastic plate. Still haven't heard anything regarding finishing the job. Pictures show the current state of my kitchen. In November, my husband financed another $8K for countertops and an oven including the attachments to install the oven, installation and haul away of the old one. The oven arrived much sooner than estimated. We were given a delivery window of 4:30pm-8:30pm. The oven was delivered just before 9:30pm - not kidding, and without any of the attachments and couldn't be installed. My husband ended up getting a refund for the oven attachments/installation, and he took care of that himself. Someone is supposed to come measure for the countertops after the cabinets are installed. We have no idea when the cabinets will be completely installed because the installer is AWOL and nobody is returning our calls to let us know when we can expect someone to finish the job. At this point, I told my husband to cancel the countertops (why the *** are we paying for them right now anyway if nobody has even measured and don't know how much countertop we need) and we can just buy them at Home Depot or basically anywhere that isn't Lowes. Picture of part of unfinished kitchen cabinet installation, including old exposed telephone wires before hole was covered. Picture of huge pile of cardboard left in our driveway that we have to pay to haul away because our city doesn't allow piles of cardboard to sit in the driveway like that. read more

Lowe's Home Improvement - Hardware Stores Near Me - Poway, California

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Manager so rude Got no reason at all They sell warranty but expect you to go somewhere else read more

The challenges with home improvement only get more acute with pandemics swirling about. Contrasting with other big box establishments, where many of the employees aren't wearing facial coverings, all of those employees within Lowe's, at least at this location, were doing so. And all have been helpful, as well as appreciative, of the customers in the store, with multiple noting the importance of us to ensure they still had jobs. I was able to get the materials I needed, but unfortunately, power tools seem to be only available with previous ordering, due to supply issues. But there seemed to be a helpfulness of the people there, and an tacit understanding that we need to work together one way or another. read more

Ordered blinds on September 10th, 2021. Someone came out to measure them and then two weeks later they were delivered. Actual installation was on Oct. 13th. The wrong size was Measured, so when they went to put them in they were too large. Then the second size was ordered and delivered three weeks later the beginning of November. I had to call the store multiple times to get ahold of them. Finally I asked for the subcontractors phone number to schedule the installation since the subcontractor hadn't called me well over their 7day Grace period. Today is November 22 and they have finally been installed. I'm giving this location one star, because of the three months it has taken to receive the correct blinds. Plus their lack of communication between their subcontractor and their inability to answer the phone or get back to the costumer. Never ordering anything else or shopping here again. read more

First visit here and it was a cinch! Picked up what I had ordered online and received excellent service from the two associates working the customer service side! Kudos to Lowes! Thanks for helping me out! This place is easy to get in and out of and isn't busy compared to Home Depot... Love it! read more

Lowe's Home Improvement - Nice - Hardware Stores Near Me - Poway, California

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I come here for great customer service. I had a list of heavy items I needed to purchase and Michael from hardware guided me on which screws I needed for my project- walked me to the lumber and assured I received straight and quality 2x2's- loaded my heavy items on the cart, and even helped me load my car after checkout. It's rare to receive this kind of customer service anymore, and I'll continue to drive past the three closer Lowe's/Home Depots to my house to shop at this location because I know I'll receive good customer support. Thanks again Michael! My project came out great with your help. read more