Love this Lowes we buy and flip houses so her a lot I would say know the store better then most employees... Josh the manager is awesome if you ever have a questions or concerns he is right there on it.very happy with the customer service here..... read more

My husband bought a microwave at Lowes over 3 weeks ago. He paid extra to have installation done. They said about 48 hours to get our microwave installed. Well, he waited and waited for install to call, nothing. After a week he called and was on hold 20 min waiting to get to a person. They said they had called numerous times but no answer. Wrong, checked our call log and messages, nothing !! She then said someone would call n the next couple of days to give us window of time, nope ! Almost 3 weeks later I finally called and install was set for Saturday between 10-1. We had a child in the hospital at the time. My husband made sure he was home by 10am and had 3 dogs and 2 other teenagers there at the house. Our kids knew we were waiting for install to show up. After 11:30 my daughter called and asked if they were close. The install guy said, I was at your house, nobody answered the door and I could hear someone on the phone. She said can you come back we've been waiting for you. He said no, I have other jobs to do and already took your microwave back to Lowes. Ok, nobody heard the door, dogs didn't even bark and he knew someone was home!!! Horrible customer service. I called again on hold over 20 min got the representative and was rude and said I'm scheduling out another week and she couldn't give me an appointment that they didn't have. So, we are now scheduled for next Monday. I've tried calling lowes twice and cannot get anyone there to help me. We will Never go through Lowes again. Why people are so rude and have no remorse for others and it's ok to make us wait a month to get our microwave when we were told 48 hours?!?! Beyond Frustrated !!!!! read more

Outstanding customer service. Two different employees were willing to go above and beyond what they needed to do. Josh was one of them and helped us get the selfs we wanted when the store was sold out. This is by far the best Lowes I have ever been too. read more

Awesome service!!! Went into the store needing lots of lighting and fans for my new home which seemed overwhelming. Jason in the lighting department was so helpful walked me around making sure everything matched and met my needs. He gave suggestions which was also helpful. He loaded all of the items on my cart, ordered what wasn't in stock, walked with me to the cashier and even loaded the car!! 5 star service!!! Felt like a small town store...thank you Jason and thank you Lowes I will definitely be back!! read more

Well I won't be going to Lowe's again. I walked around this location for 20 minutes looking for a work folder to store my paperwork, saw at least 10 employees and not one person asked if I needed help. I hate going to Home Depot but I'll never go to any Lowe's again. read more

A big box location without so much chaos. Typically find some good deals on appliances and the usual so so service from these type stores.

Troy-Bilt Disaster I purchased a Troy-Bilt Mustang 42 zero turn mower from Lowes Hardware December of 2015. After only 22.3 hours of use the Kohler KT7000 Series mower engine caught fire, burning through the engine. My cost to use the Troy-Bilt 42 Mustang, given this Troy-Bilt product cost me just over $2,600 (without the optional $500 grass catcher), equates to approximately $116.59 per hour of use. As a consumer, I paid $116 per hour to mow my own lawn. I am actively considering employment as a customer service representative at either Lowes or Troy-Bilt, however, given their collective assessment of the situation. Apparently paying $116 per hour to mow your own lawn is a bargain for those people employed by both Lowes and Troy-Bilt customer service as neither company representative seemed to understand the economic logic of this situation nor think this should be an issue. This is where the response from customer service becomes almost comical. The Troy-Bilt representative (Tim) notified me that I was fortunate, he filed an investigation on my behalf to understand better the situation. Essentially a root cause analysis of the fire: Great! Troy-Bilt's investigative team would not, however, visit my home to see the mower. Moreover, Troy-Bilt's investigative team would not contact me to better understand what took place. Tim assured me that Troy-Bilt's investigative would read his summary of events, pass judgement, and contact me with "their findings" at some point. Unless I am missing something, this wouldn't really meet Webster's definition of an "investigation." When asked, Tim assured me that I could personally pay to have a local authorized service center inspect the mower, at my cost of course. Any findings or conclusion made by the authorized service technician, however, may or may not be incorporated in the "investigation." With respect to Troy-Bilt's corporate process and procedures, Tim informed me the investigative team had no timeline with respect to completing the investigation nor did the investigative team have any service level expectation to provide me feedback, thereby completing the loop. My guess is that you, I, and most other reasonable people who are not employed by either Lowes or Troy-Bilt's customer service no exactly what the result of this "investigation" would be. If I am understanding this correctly, Troy-Bilt employ's a team of "investigators" to read customer support summary's, which the customer has no knowledge of, entering data into a statistical model to assess or predict subsequent class action litigation. An "investigation." Clearly not on par with CSI Phoenix, 60 Minutes, or even your local TV networks investigative reporter. To be transparent, I purchased the mower for my son and daughter to earn their allowance. Currently our daughter mows the half acre once every two weeks and only in the summer when grass in Arizona grows. Every other week during summer months the parcel is irrigated resulting in 6 inches of standing water. Thankfully, on this occasion our daughter was at summer camp and I was the person riding the Troy-Bilt at the time of the fire. Response from each party * Lowes: The Troy-Bilt Mustang 42 is 6 months past the extended warranty you purchased, therefore you must contact Troy-Bilt customer service. * Troy-Bilt: Filed an investigation on my behalf. The mower however is past the warranty period and I would need to submit a claim through my home owners insurance. * Kohler: Directed me to a local authorized customer service center, where I left a voice mail read more

The workers are never super helpful. Almost like they are trying to avoid customers. The store has most of the supplies you need if you can find it read more

I want to give a very special "shout out" to Kevin Katzke. I snuck into the store last Sunday evening, made it by the hair of my chinny chin chin. I sheepishly asked Kevin if he could manage to whip up some paint for me before closing. My daughter was in the middle of painting her room and failed to accurately estimate the amount of paint she needed. Kevin laughed and joked with me and told me "sure!". I handed him the sample of what I THOUGHT was the right color. He told me that it wasn't the right one. I couldn't believe it but he remembered the actual color my daughter had purchased earlier that day. What a great guy! Lowe's is so fortunate to have this guy helping their customers, I hope they realize that and give him a week's vacation, with pay and a pay raise to boot! Thanks again Kevin, you're the best! read more

This place is great. We were in the process of buying a new kitchen appliance set (Dishwasher, Fridge, Microwave, Oven) and they ended up putting together about five quotes for us by the time we had picked the ones we want, but they were very patient. Once we purchased our new set, our current fridge broke (on Thanksgiving no less!) and we called on Black Friday and they sent a loaner fridge out on the same day. They were absolutely amazing, very patient, and so kind! Excellent customer service! read more

Lowes on Higley and the 60 freeway is OUTSTANDING!! This is my Lowes because of the manager Tim and his quality team of associates! Tim has helped me with two major house projects within the last three years. He is EXTREMELY knowledgeable about paint, construction, plumbing, etc. Tim is kind, answers any questions or concerns you have regarding your projects and takes a personal interest in his customers. He goes above and beyond to HELP you! Fernanda in cabinets is a sweetheart! She stayed after hours to design my new laundry room. She is fun, spends quality time with you, and ensures that you stay within your budget. She is saavy with her computer designer skills too. Peter in building was super helpful. He took me around various departments gathering my material item numbers. Kelly, in the Returns and Customer Service Department has been there for years. She is helpful, patient and greets the customers with kindness. This is the Lowes where you want to go to purchase quality products or get expertise help with any projects! Thank you Tim and the Lowes team for EXEMPLARY CUSTOMER SERVICE! Laurie read more

On June 1, 2020 at Lowe's in Gilbert Arizona I purchased a Frigidaire stove (range) for $749.00, with extended warrant, etc. it came to $941.95 (Invoice # 98747). I was promised delivery on June 17th. On the 16th I was called and told delivery would not be on the 17th, but on the 18th. After that I never got any calls. I would have to call the store and they kept promising to get back to me but no one called. I finally started taking notes and called and spoke to Paul at 10:42 am. He could not tell me when the stove would be delivered so I asked to speak to the store manager, Carla Ashley (name on receipt). Paul put me on hold and then came back and said Carla was in a meeting and would call me back. No call back that day, or the next day, or the next day. So I called the store again on the 22nd and spoke to Sara at 2:40 pm, who put me on hold, then the line disconnected. I called back at 2:44 pm and Sara took my name and telephone number and said Carla was in a meeting and would call me back. Still no call back. On June 23rd I called Lowe's Customer Service at 10:53 am, waited on hold until 11:31 am (yup 38 minutes on hold) and then spoke JT, who took my information and said I would receive a call back in 24 to 48 hours. No call back. I called Lowe's Customer Service again om 6/25/20 at 1:21 pm and spoke with Unique. She spoke to John the head cashier at Lowe's Gilbert AZ store, who is spose to call me with a delivery date on my stove. BOTTOM LINE, LOWE'S HAS HAD ALMOST $1000.00 OF MY MONEY FOR 25 DAYS, WILL NOT CALL ME BACK, AND HAS NOT GIVEN ME A DELIVERY DATE FOR MY STOVE. i JUST DON'T UNDERSTAND HOW A COMPANY LIKE LOWE'S TOLERATES STORE MANGERS AND OTHER EMPLOYEES WHO DON'T HAVE THE COURTESY TO AT LEAST CALL ME BACK! read more

Can't say enough about the flooring staff in this Lowe's store. They didn't have the product I needed, nor did they have access in their system to see who did, BUT they took the time to call every Lowe's store until they found the store that could supply the needed tile. HUGE time and gas saver. Customer service was tip-top. read more

Since all you have is a Bot to respond and no email contact........ Management: We purchased several weeks ago through your store new counter tops . We paid for this purchase with full tear out and new installation . The crew (Lees) arrived today disassembled the sink removed all the old counter tops and did a fantastic job on the new counter installation . One glitch they didn't re-install the sink , I questioned this and the said liability because there are not plumbers . They called their office who in turn called Lowe's . Lowe's service center called and said that would be an additional $259 to re install the sink. I explained that we paid for complete tear out and new installation to which they responded Sorry but another $259 to re install the sink. I ask why this wasn't explained to me during my purchase, they had no response other than you need to pay $259 today either in store or over phone. I conceded and paid, in protest, and now I have to wait until Sat for install, BS way of doing business I'd say. Was a loyal Lowe's customer with purchases of kitchen sink , washer/dryer new range and microwave.... was shopping for carpet, but as I told Service Center I'll be taking my business to the 'other Big Box' store. Thanks for listening Bill Maciel STV, Az. read more

Amazing customer service team! Lost my wallet and within a few minutes had multiple phone calls from this store. Excellent service and a huge THANK YOU! read more

Great selection of reasonably priced fruit trees. Picked up a nice pumagranite and even got a 10% veterans discount.

I walked around the store for 10 minutes, while encountering 2 salespeople who walked right by me and refused to make eye contact. No help there. Finally found someone and asked about replacing some brackets on my wooden beams in my backyard. He didn't know so directed me to someone else, who also didn't know, who then directed me to yet someone else. I was frustrated and didn't go to the 3rd person. I'm now, yet again, wandering around looking for someone in the garden department to help with a question. Home Depot and Lowe's are just notorious for this kind of 'customer service.' I'll go to smaller stores from now on. read more

I love my Lowe's at Higley Rd! I never have to search for help. There are so many awesome people working at this Lowe's. Yesterday my hubby and I found offset red outdoor umbrella and we were really excited since it was on sale for like $290. We were looking for offset RED umbrella for over 2 months and found one at Albertson for $199. Luckily they didn't have red and also it was smaller and cheaply made of plastic. Anyway Tom helped us and he even got the cart and put the umbrella and told us we need sands, since we are still shopping he'll get the sands and have everything at the front so we can check out anytime easily. When we got to the front there it was five bags of sands and umbrella. Every time we go there we always find one person who'll help us with amazing customer service. Also when we were about to put our stuff in our car another employee who was pushing cart came over and asked if he can help and we welcomed it since I can't lift 50lbs of sands and 60lbs of cements and 80lbs of Umbrella. Keep up the great work everyone. read more

Went in to get a quart of paint; woman took my order and said it would be 10 min; 20 minutes later it still wasn't done. There were 4 people behind the counter trying to handle the chaos-but more like 4 people standing around-no one doing a thing!!! After another 10 minutes the girl came back to the counter and had not mixed my paint and in fact did not remember taking my order. 30 minutes of wasted time-I turned around and left after that; paint manager was one of the 4 and not a single one tried to fix the mistake or take care of us. I always had preferred shopping at Lowes and after just buying a house and my sister just buying a house-we will now be shopping at Home Depot. It's a shame; I was not the only unhappy person waiting for paint-with this type of service I am positive they will lose other customers as well read more

I bought a washer dryer and refrigerator from over the 4th of July special ad. The service was great! David was friendly & knowledgeable. Then I went into hardware to buy cabinet handles, the design I liked was priced $1 less at this location saving me $59. All the team members were very friendly and provided exceptional service. read more

This five star rating is for Angela in flooring. We are replacing carpet in a room with tile. She was helpful, pleasant and knowledgable. When the Gilbert store did not have enough tile in the same lot for the job, she found it in another and we had the delivery right on time. read more