Had a great experience ordering window treatments. Laurie was great and even though she was extreme busy she made us feel like we were still important. The always honor expired 10% off coupons and their AC in the summertime beats Home Depot any day. read more

I have watched their customer service, from cashiers to people on the floor (if you can find one), go downhill for the past couple of years. I don't know if they don't really bother to do an appropriate interview, or not train people, or both. SO unprofessional; just consistently unprofessional. I swore I would never go in there again, but I needed something to complete a Christmas gift ASAP, and Home Depot (personable cashiers, people on the floor finding YOU and asking if you need help) didn't have it. Then, on top of the usual expected unprofessional behavior, they are apparently fine with allowing customers to trot around the store without masks. That's just irresponsible. If all these people had medical issues, they should just order online and pick up curbside. This is the only store I've seen this level of disregard for public health and their customers. This place sucks on so many levels. Oh, and one more thing: they have rearranged parts of the store, but have yet to change the signage. Add to that the fact that there's no one to help you, and they're going to act like they don't care anyway, and the fact that the store is huge, you can get very frustrated and exhausted walking end-to-end, up and down aisles looking for things, and if the management was smart, they'd realize that it's costing them money. I guess they just don't care; it trickles down from the top. Once again, blatant disregard for the customer. They're not seeing my money ever again. read more

I got a text message that my online order was at the store on a Tuesday. Went in on a Thursday. Waited 40 minutes for them to tell me it hadn't arrived yet. Next day on a Friday I get an email the item is in. What madness is this. Went in to get item on following Tuesday, just in case the email was lying. Took another 40 minutes to get item. Did shopping. Bought some drywall. The girl was having such a hard time with the drywall. Kept asking another girl. Isn't it sold in bundles of 3. No, drywall is sold by the piece. They bundle it into 2, makes it stronger in shipping. You just have to cut the little paper thing holding the bundles together. I bought 4 of 1 thickness and 1 of another. She rang me up for 2. Ugh, learn to count. I bought lumber and other things and made sure I stacked all same items together, because I know people lost the ability to count now. Must be common core. Anyways, get to the truck and loaded everything up, strapped it down. Looked at the receipt to make sure my drywall was correct. Nope. Walked in where I had just handed out cash to the cashier. Sorry. Have to walk all the way down to customer service. Waited in line for another 30 minutes, and told the girl I was rang up wrong, and the other cashier was having problems with the drywall. She didn't give to you know what's. Cool. Here's your cash. So annoying. Customer service sucks, and if you ring someone up wrong. There's got to be a better way. Standing in line with only one person helping people that apparently take forever to do what they need. read more

While trying to explain my needs sounding like i was Speaking in tongues, he / they figured it out and helped me get what i needed. In hardware. If in the market for a washer or dryer I'd ask for Ben. He's not only knowledgeable but a very honest and fair man. read more

I guess I'm not the only one who experienced the horrible customer service here. After finding what we needed, my Mom went to check out. I hear her calling me over and when I got there, my Mom said she didn't understand why it costs so much (English is her second language, and she heard the total wrong). Well, I asked the cashier how much it was and she repeated it but with the UGLIEST scowl I have ever seen in my life. I guess it was too much to ask her to repeat how much it costs. She must really hate life. Or is just a witch. Or is discriminatory. Maybe having a bad day. I dunno. All I can say is I have never seen such an obviously unfriendly face in my life. Like, seriously. I felt so uncomfortable and discriminated against in that moment. Probably will not ever come here again unless I absolutely have to. Had a much friendlier experience at Home Depot right after that... read more

No complaints about products but sure do about employee Amanda (blond hair in case there are more). She was very rude. She came outside to help unlock a BBQ I had purchased but she said I couldn't have the first one because it was tied to another. She wanted me to take the first one that was missing a dial or the one next home it that had an I'll fitting cover. When I questioned her she said I would have to wait a little. She had to get help to unlock the cord. Once unlocked she lifted the edge and moved it three inches toward me dropped it and said "here you are" and turned and walked away. I thanked her and got no response. I don't know how she keeps her job. She should not be in customer service. Gives Lowe's a bad name. read more

Went to Lowe's this afternoon at 1ish and I was trying to get 4 planter pots that took me over 10 min to pull apart from each other because they were plastic and it was wet so they were suctioning together. 4 employees walked by me and offered no help and 2 of the employees just kept looking at me. Lawn and garden customer service is poor. read more

2nd time to reschedule installation of carpet. Husband now has taken two days off, only to be told the morning of installation that they have to reschedule. A 24 hour notice would have been appreciated! Even an 8, but definitely not an hour! Ready to cancel the whole thing. read more

Lowe's will happily take your money and then not deliver your goods. They have horrible customer service, and their manager hides from irare customers. If you, too, have this experience, give their corporate office a call at 800 445 6937 and let them know. Maybe they will spend some time hiring decent employees and training them in vision service skills of enough of us call. read more

The people were all friendly and helpful. Made sure that I got every discount that I was entitled to. Got just what I wanted/needed with no fuss. And all at a much better price than I was expecting. read more

Terrible customer service, more specifically via telephone. I called the store asking if they carried steel table legs and was transferred to a different department twice before the third person transferred me back to the department that i was just transferred from because i couldnt even get a chance to tell her that i had just been transferred from that department because she was so quick to hang up the phone. Then when i reach the next staff member i told him that i had just been transferred four times and just want to know if they carry this product and he says "yeah we do." So i hang up, drive over, and what do you know? They dont carry what i am looking for. What a shocker because the guy on the phone sounded suuuuuuper unconvincing. So basically i got handed off from one employee to another which made me feel like nobody cared enough to want to deal with my question, then was told a wrong answer which caused me to waste my time driving to the store for nothing. Truely shitty experience Lowe's! read more

Recently I decided to build a Catio for my rescue cat. I can't thank the staff of Lowes for their great assistance and ideas to guide me in the right direction. The gentlemen in the contractors and lumber area are just fantastic and the ladies and gents of the tool department Rock. Thanks to them I made a very cool Catio in no time. read more

Okay first of all, William and Anthony are two of the nicest people I've ever met and funny. we were looking to buy a bathroom vanity and they were like Batman and robin working together. read more

I love buying stuff at Lowes to do improvements myself. But flooring was new to me so I thought I would try their Installation Services. I picked out my favorite laminate and carpet and Lowes placed the order. Lowes ordered underlayment for the laminate, even though it was Pergo Max with the underlayment already attached. They ordered 2" rubber wall base even though I showed them the normal 4" and said that's what I wanted. The Lowes contract installer put in the 2nd layer of underlayment even though Pergo expressly states that it voids the warranty. The installer did NOT leave a 1/4" expansion joint as required. The installer did NOT caulk the joint at the tub, sink, and outside door as required. And they glued in the T-bar transition when it was supposed to be affixed with screws. They ignored the Pergo installation guide. Lowes did offer to have the same guys redo it, sometime in the indeterminate future, but I had already been waiting weeks. I took it all out myself, bought new laminate, and installed it per guidelines. Lowes did not offer to refund anything. If you want flooring done right, I would suggest waiting until Lowes gets their act together before getting it done at the Chico Lowes. read more

Lowes always has what I need at an affordable price. Anything from pest control to cleaning products, plants and lumber. I usually try to frequent local businesses but in chico you are kind of limited to big box stores that's why I only gave them 3 stars read more

Bought custom blinds on 11-30 and was told to expect them on the 14 of Dec. it was shipped on the 7th and it is now 12-17 and 3 visits and 6 calls later they don't know where the blinds that should be there are. The most I get from them is "sorry" I'll call if they show up. I'm sick and tired of lows telling me "tomorrow". I can't believe they stay in business if they can't handle simple logistics for customers. Don't count on them at all. read more

We just had a new range and microwave installed by the Chico, CA Lowe's and they botched the exhaust ducting totally. The exhaust duct adapter was put on backwards apparently, so that the two foot round duct extension was pushed into the duct from the roof, at an angle, leaving a big hole in the ductwork in the back. The installers did not pay attention to their work or even notice this... read more

The Lowes store is good, the products good but the wood products are lacking luster. What gives them the low rating from me is the delivery service. The flat rate for delivery is $79 to anywhere inside the Chico city limits. If you go outside the city limits it's $100 and that is for EACH delivery! I'll let you do the math with the example of 5 deliveries in one day! read more

I was treated very well there. Excellent treatment from delivery to getting a refund on my card from an awesome manager elizabeth. Thank you elizabeth for helping me and doing what you said you would do. That was a lot of money for me to spend and i was worried. Thank all of you so much! I will keep shopping at this local store and calling them big box stores is meant to be insulting and they are great places to shop. Many chico stores are snooty and condescending. read more

Went shopping right before closing and had no idea how to even begin my project. An associate helped me find exactly what I needed even though the store was closing. Because of his help and advice my project was a huge success!!! read more

Save yourself the frustration. If I could give zero stars I would. I bought a weed trimmer from this store in October. Had to buy a floor model (no discount) because they don't stock properly. The head was missing so they gave me a new packaged one for free. When I got home it wasn't even for the same model so back I went. I got attitude and was told I could just return the whole thing or buy universal attatchments and an edger....um okay. I needed to get to work so I spent 160.00 and left.Here we are in Spring, I've used it twice and the head is stuck. We bought a piece online to replace it but can't take the head off. Back to to the store for help. Nope. Manager David said we can pay 86.00 for their repair help. We asked for a replacement and they refused. 30 day policy. SO we got two uses (80.00 per use) from this piece of garbage. David kept saying how they have policies and he would lose money well guess what? Lowe's lost more money than a weed trimmer head, we will never shop there again and will let everyone know about our experience. He also told us to use a repair service that he KNOWS can fix it when we called they actually said, "Why would you ever shop at Lowes? and no, we don't fix those". Thanks for the help. Apparently, the big system cannot be overridden to provide a solution so we are just out the money and will be buying our next pieces of lawn equiment as well as all of our gardening supplies, lighting, plumbing supplies, hardware and everything else we drop money on annually to keep up our home ELSEWHERE. You can keep your (probably 20.00 at cost) profit, that seems wise. read more

We ordered 19 windows and 1 patio door and Laundry room door on 28th of Feb 2013. Dave Kirby, Project Specialist at Lowe's is a GREAT salesman and answered all of our questions, kept in touch with us until we signed the contract. Install went without a problem except for Laundry room window and door. I ordered clear glass on window and they installed frosted panes. I was told the panes could be replaced at a later date. They could not find a door to fit in Laundry room and it took me until August to get a refund. It is September and I am still waiting for the clear window panes. Lowe's has a 70% satisfaction rate (a sign is posted at the store). If they had a follow up person to take care of the odds and ends of install their rate would increase. I would give them a D rating for taking care of me after the sale. read more

Bought a refrigerator that has frost in freezer - Lowe's sent technician out 5 times - can't fix it but Lowe's will do nothing but continue to send out the same technicians - their policy is absurd - it's a catch 22 where a technician has to come out 3 times (the 5 times one has come only counts as 2 for Lowes) but 30 days apart - so meanwhile I have a new refrigerator with a freezer that I can't use. They will continue to send out technicians forever since Frigidaire pays for it - Frigidaire has spent more on labor than the refrigerator cost! The company, AE Appliance, will never say that the refrigerator is unrepairable even though they can't fix it and Lowes will do nothing unless they say that. I am now dealing with Frigidaire and they are sending out their own technician for a second opinion. Lowes has lost a good customer, not just for appliances but for anything. Hopefully Frigidaire will take back this lemon after their technician comes out. read more