I went into this store because of the Benjamin Moore paints that they sell. I no longer care about…read morehaving Benjamin Moore paint after being in Knights Paint store today. I was selecting paint colors and ready to order a gallon when I heard a man who works there say in a loud voice, homophobic slurs. He said the f word, and many other offensive comments, describing a person. It was so beyond offensive, that I went to the register and told the two men and the woman who were behind the counter, who worked there. I let them know how offensive it was what was being said, let alone during business hours while a customer was in the store and that I would not be giving them my business. I will not be returning to this store again after this experience.

Going to Knights Paint / Benjamin Moore Paint in Chico was a very good decision when we had to…read morepaint a 92 year old family house. The guidance was excellent, as has been the after sales service. Not cheap paint, but should hold up for decades.

I was greeted as soon as I walked in the store, welcomed and asked how I could be helped! Had two…read morekeys made and when they would not fit on my keychain, the young man showed me the wide array of solutions available and I bought a small inexpensive solution. A definite 10 on my scale! I'll be returning for certain.

Great little shop... HOWEVER…read more.. A girlfriend and I came in to buy a product for a fix we knew would work because we'd done it before. We walked directly to the counter and asked for the specific item. Instead of showing us where it was, the older white man simply leaned against the counter, hemming and hawing for a full minute about "well, you can TRY that, I guess... But... I don't think it'll work the way you want it to." We legit had to stand our ground and ask one of the younger employees to Just. Take. Us. To. That. Aisle. Please. If either of our husbands had walked in and asked for that product, they would've been led straight to it. Bro, just get outta the way and let the women work.

Im a contractor and owner of a storage bussiness, not in the area. That lumber yard has terrible…read moreservice, between loading youre material and service at the counter. When it comes to small bussiness, customers service helps to keep youre door open, even when youre small bussiness backs up to home depot! Plus a portable bathroom used to run a bussiness that has city sewer. Payless lumber needs alot of help.

Absolutely Terrible! I special ordered a 7ft length of black painted 1 5/8" tubing for my metal…read morechain link gate. This tubing is supposed to support the large steel wheel which is attached to my 23' long driveway gate. The total amount for the metal tube was $26.14. I found that the company which makes the tubing decided that it's ok to use a thin wall tube for this weight bearing application causing a very sloppy and loose fit. Not acceptable unless you are a company that does not care about the products you sell. I attempted to return the tubing at Payless Building Supply in Chico, CA. They declined to return it or even give me store credit because the cashier said it was special ordered. I have spent well over $5000 at this store for materials in the last few years. Never again will I buy anything from Payless Building Supply in Chico, Ca. They do not stand behind their products. Absolutely Terrible!

Communication skills need to be improved. Possible false certificate of liability and workman's com…read moredocuments. Had to look elsewhere.

Gave me a quite, came on time. The color was a little off and David offered to have colored changed…read morebut I gave the go ahead to use what he had. The job was finished in no time. Well done.

I live in an apartment, so I'm buying mostly basic things. I've made a few purchases of varying…read morevalues, from $20-$150. I've returned a few things like a bed frame for a twin bed (around $130, unused and box was unopened which made the return easier), and some reflective heat shields for insulation and weatherizing homes that I returned (around $50, unused so the return was easier). There were a few items I wanted to return but didn't or it was too late. A $20 soldering iron (just felt like I should eat the mistake on the $20 soldering iron instead of making Home Depot eat it) and a $99 camping rocking chair that I don't like (figured out I didn't like it after the return window closed). But all in all, Home Depot has great prices. They offer a Veteran's discount which is huge, because very few places offer that. And they have good products. And the return process is one of the best.

I recently bought a Nexgrill barbecue from Home Depot. The propane supply hose leaks so I'm unable…read moreto use it. Both Nexgrill and Home Depot have ghosted me so I bought a new hose. Hopefully you'll think twice before buying Nexgrill.

I LOVE Lowe's! I prefer Lowe's over Home Depot, maybe for political reasons, but, when I needed a…read morekey made immediately...I walked in, an employee asked me if he could help! I just needed a key made. He said of course, Ron on isle 17 can help. I went to isle 17. Sarah was standing there. She said, "can I help?" AMAZING! I said I need a key. She put it in tha machine, it was not cooperating... she said "I may have to call Ron". She sent a notice over the loudspeaker to get Ron. She tried once more...it worked. I was looking at key chains, while the key was being cut, & selected an S-Biner keyring. Sarah handed me a small bag, I put it in the same hand as the S-Biner & went to pay. I prefer to pay with cash & chose the self checkout. I scanned the key, put it in the bag, walked, almost out of the store & realized that aI had not scanned the keyring. I immediately went back. Sonny, immediately came to my assistance, I"I believe in Karma, I did not knowingly mean to not scan this, I need to pay for it." The scanner wasn't working for cash, because there were bills in the receptacle, the 11 dollars from my previous purchase...I previously picked up the change, but not the bills, from my $20.00 He gave me my change, it was an honest exchange! #Karma

The woman that works in the flooring department was very knowledgeable regarding everything…read moreflooring. I did have to wait a bit while she was working with another customer. She was fully present with that customer, helping that customer with blinds and offering a number of suggestions as to how her department could help bring the cost down of the project. She is a positive asset to Lowes!